Facilities & Features Matild Palace, a Luxury Collection Hotel

• General:
• Air conditioning,
• Car rental,
• Carpeted,
• Designated smoking area,
• Elevator,
• Facilities for disabled guests,
• Family rooms,
• Hardwood or parquet floors,
• Heating,
• Hypoallergenic,
• Hypoallergenic room available,
• Iron,
• Laptop safe,
• Non-smoking rooms,
• Packed lunches,
• Pet bowls,
• Room service,
• Smoke-free property,
• Soundproof,
• Soundproof rooms,
• Wake-up service,
• Wake-up service/Alarm clock

• Activities:
• Bike tours,
• Cooking class,
• Evening entertainment,
• Happy hour,
• Horseback riding,
• Live music/Performance,
• Nightclub/DJ,
• Themed dinners,
• Tour or class about local culture,
• Walking tours

• Room Amenities:
• Socket near the bed

• Bathroom:
• Bathrobe,
• Bathtub,
• Free toiletries,
• Hairdryer,
• Private bathroom,
• Shower,
• Slippers,
• Toilet,
• Toilet paper,
• Towels

• Media & Technology:
• Cable channels,
• Flat-screen TV,
• Radio,
• Satellite channels,
• Streaming service (like Netflix),
• Telephone,
• TV

• Food & Drink:
• Bar,
• Breakfast in the room,
• Fruit,
• Kids' meals,
• Restaurant,
• Special diet meals (on request),
• Tea/Coffee maker,
• Wine/Champagne

• Internet:
• Internet

• Kitchen:
• Coffee machine,
• Dryer

• Outdoors:
• Outdoor furniture,
• Terrace

• Living Area:
• Desk,
• Sitting area

• Parking:
• Parking

• Bedroom:
• Alarm clock,
• Extra long beds (> 6.5 ft),
• Linens,
• Wardrobe or closet

• Accessibility:
• Auditory guidance,
• Bathroom emergency cord,
• Entire unit wheelchair accessible,
• Lowered sink,
• Raised toilet,
• Toilet with grab rails,
• Upper floors accessible by elevator,
• Visual aids (Braille),
• Visual aids (tactile signs),
• Wheelchair accessible

• Pool and wellness:
• Back massage,
• Beauty services,
• Body treatments,
• Couples' massage,
• Facial treatments,
• Fitness,
• Fitness center,
• Foot massage,
• Full-body massage,
• Hand massage,
• Head massage,
• Locker rooms,
• Massage,
• Neck massage,
• Sauna,
• Spa,
• Spa facilities,
• Spa lounge/Relaxation area,
• Spa/Wellness packages,
• Steam room,
• Turkish/Steam Bath

• Reception services:
• 24-hour front desk,
• Baggage storage,
• Concierge,
• Invoice provided,
• Lockers

• Entertainment and family services:
• Babysitting/Child services,
• Strollers

• Cleaning services:
• Daily housekeeping,
• Dry cleaning,
• Ironing service,
• Laundry,
• Suit press

• Business facilities:
• Business center,
• Fax/Photocopying,
• Meeting/Banquet facilities

• Safety & security:
• 24-hour security,
• CCTV in common areas,
• CCTV outside property,
• Fire extinguishers,
• Key access,
• Key card access,
• Safe,
• Security alarm,
• Smoke alarms

• Safety features:
• Access to healthcare professionals,
• Face masks for guests available,
• First aid kits available,
• Hand sanitizer in guest accommodation and common areas,
• Process in place to check health of guests,
• Shared stationery (e.g. printed menus, magazines, pens, paper) removed,
• Staff follow all safety protocols as directed by local authorities

• Physical distancing:
• Cashless payment available,
• Contactless check-in/out,
• Physical distancing rules followed,
• Screens or physical barriers between staff and guests in appropriate areas

• Cleanliness & disinfecting:
• Guest accommodation disinfected between stays,
• Guests have the option to cancel any cleaning services for their accommodation during their stay,
• Hand sanitizer,
• Linens, towels, and laundry washed in accordance with local authority guidelines,
• Property cleaned by professional cleaning companies,
• Use of cleaning chemicals that are effective against coronavirus

• Food & drink safety:
• All plates, cutlery, glasses, and other tableware sanitized,
• Breakfast to-go containers,
• Delivered food covered securely,
• Food can be delivered to guest accommodation,
• Physical distancing in dining areas