What are our guests' most frequent inquiries?

• good morning , i would like to ask a question i am travelling with my car and i would like to book a reservation at your hotel , but the only problem i have i dont have no where to park as per this is my first time , do you have any information that can help me ?
  
  
  • Thursday, 18 August 2022
  • Good morning, thank you very much for your message. Please consider that in our hotel all our guest have a free parking space
    We remain at your complete disposal

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• till when is the pool open ?
  
  
  • Sunday, 29 September 2024
  • Dear guest, thank you for your message, our pool is always open but since is not an heated pool the use will depend from the weather
    We remain at your complete disposal

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• Do you have a spa please ? Do you have a safe car parking please?
  
  
  • Monday, 6 November 2023
  • Yes we have a spa.
    We have a parking lot in front of the reception (unguarded)
    

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• Does the standard and superior bedroom include a balcony please?
  
  
  • Tuesday, 1 April 2025
  • Dear guest,
    Our standard rooms and superior rooms don't have a balcony, instead the other category of rooms have the balcony.

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• Hi, is the pool available for use at the end of March please?
  
  
  • Saturday, 18 November 2023
  • Good afternoon,
    the pool use depends on th weather because it's outside and not heated.

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• What is the view of your Deluxe Double Rooms with Balcony? Does any of these rooms has view of the road?
  
  
  • Monday, 6 February 2023
  • Good morning, we have 4 Deluxe Rooms and one of these is overlooking on the mountain instead the other three are looking on our infinity Pool, be aware that the view depends on availability

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• Hello! Will the pool be open from begon of May, and temperature could be swimable? Thanks
  
  
  • Tuesday, 18 April 2023
  • Dear guest, thank you very much for your message, yes the pool is open already in May but since is an ourdoor pool the use depend more from the temperature of the weather
    We remain at your complete disposal

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• Hello, do you offer pick up and drop off from and to Pozzallo ?
  
  
  • Thursday, 10 April 2025
  • Hello, we can suggest you a taxi and the price depends on how many people and luggage there will be

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• Hello, do you provide cots/cribs please?
  
  
  • Wednesday, 10 May 2023
  • Hi, yes we provide it if it will be requested from the guest

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• Hi. If we book a room do we get a parking space?
  
  
  • Wednesday, 12 March 2025
  • Dear all,
    we have a free parking in our Relais, so if you book a room you will have also a parking space for your car

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• Hi can guests still checkin at 9 pm? We have a night flight and worry about late arrival. Thanks
  
  
  • Monday, 12 September 2022
  • In case of late check in after 8 pm, guests can write to us to organize a self check in.
    

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• Is the swimming pool heated?
  
  
  • Thursday, 2 April 2026
  • Thank you for your request.
    Our swimming pool is not heated.
    

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• Can I park there?
  
  
  • Friday, 22 March 2024
  • Dear Guest, yes you can easily park in our hotel since we have an outside parking space

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• Hi, will the pool be open in September? Is it possible to enter the pool all day long? Or are there specific hours to enter the pool? Grazie.
  
  
  • Wednesday, 29 June 2022
  • Good morning! In September the pool will be open and you can stay there until 7pm.

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• Is the swimming pool open from April 26th to April 28th? Thank you for letting me know. Best regards!
  
  
  • Saturday, 19 April 2025
  • Hello the swimming pool is open, but is not heated, so its use depending also on the weather

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• For a one year old do you have a cot? Can we have it in a double room?
  
  
  • Wednesday, 17 August 2022
  • We have baby cot and we can arrange them in a double room.
    Please specify the age of the child on your reservation

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• Do you have cribs for toddlers please?
  
  
  • Thursday, 26 October 2023
  • Yes we provide cribs for children under 2 y.o.

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• I would like to ask if your restaurant serves food all day. Is breakfast the only option available, or can I also dine during the day or evening.
  
  
  • Tuesday, 1 April 2025
  • Dear Guest,
    Our restaurant "Le Gramole" opens from 20:00.
    The breakfast is served from 7:30 until 10:00.

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• do you have an electric vehicle charger please? thanks
  
  
  • Wednesday, 6 March 2024
  • Dear guest, we do not have an electric vehicle charger in our Structure

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• hi , I would like to book but I would need to have confirmation that its possible to charge EV
  
  
  • Thursday, 27 March 2025
  • At our hotel the guests will find a charger for the electric vehicels.

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• I am interested in your spa services as well. Do you offer massages? If so how can i find details & pricing
  
  
  • Sunday, 27 October 2024
  • We have Spa and massage service, please ask for the price lists after making the reservation

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• It says no parking is this correct
  
  
  • Wednesday, 5 June 2024
  • Good morning, no we have a huge paring in front of our reception

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• Is there 24 hour check in as we land late in the night and will check in around 3am
  
  
  • Thursday, 19 October 2023
  • good afternoon we do not have a 24 hour check in, but if you communicate before that you are coming in the night we can arrange a self check in

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• Do you have connecting rooms for families with two separate bedrooms and 2 toilets/bathrooms?
  
  
  • Wednesday, 26 February 2025
  • Yes, but you have to make a request and it is based on availability

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• Is spa open to all your guest? Is there a feeder spa use?
  
  
  • Thursday, 6 February 2025
  • The is open to all the Relais guests, from 3 to 8 pm underbooking, with a price of 30 euro per person for 1 hour.

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• Hello Is the spa open in November and is it included in the price?
  
  
  • Tuesday, 24 September 2024
  • Our spa is open year- round and incurs an additioal cost, not included in the room price

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• Do you off to taxi service? If yes how much is it for 2 adults from pozzallo with return?
  
  
  • Monday, 3 August 2026
  • Yes, we can organize taxi transfers. For 2 people from Pozzallo to our Relais is 50.00 Euro.
    However, we suggest you to rent a car because we are on a secondary road so it will become very expensive to rent a taxi every time you have to go out.

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• not managung through booking.com as i need to insert the reservation number and i donf have one. pls help me make my booking
  
  
  • Monday, 3 August 2026
  • Dear Customer,
    unfortunately it's not us who manage the reservations through Booking.com, so even if we are really sorry that you are facing this problem, we cannot do anything to help you, but you have to ask to Booking customer service
    

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• Is your hotel pet friendly? I have a small dog
  
  
  • Monday, 3 August 2026
  • Hello,
    we thank you for your interest, but we must inform you that unfortunately our relais is not pet friendly! we would love to host your little dog, but unfortunately we do not have the right equipment to meet his needs.
    Kind regards,
    Federica
    
    

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• Hi, Does Delux Double room has any kind of gas stove for cooking?
  
  
  • Monday, 3 August 2026
  • Hello, all our deluxe room have a kitchenette that you can easily use for cooking
    All the best
    Daniel

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• Hello, I understand there is no parking available at the property, however we would love to stay at your wonderful hotel and we are renting a car. Is there an option to park nearby? Thank you for your assistance, Monika
  
  
  • Monday, 3 August 2026
  • Dear Guest,
    We would like to let you know that our property offers a large outdoor parking area, available free of charge for all our guests.
    We remain at your complete disposal for any further information

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• We will be staying at your lovely place July 15 and 16 as part of the M-R wedding party. July 18 afternoon we will depart Milan for the USA. Do you have access to covid testing at the resort or nearby? Thank you.
  
  
  • Monday, 3 August 2026
  • Good morning, in our resort we do not have a covid test area, but we will be more than happy to show you a laboratory in Ragusa where you can carry out the covid test.
    We remain at your complete disposal
    Kind regards

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• Are the rooms cleaned daily ?
  
  
  • Monday, 3 August 2026
  • Dear guest,
    yes we have a daily cleaning in our Relais

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• I am planning to stay in your hotel on 27th of April till 2nd of May. Please can you help me to understand few things: I need to self-isolate in hotel for 5 days .Can you confirm that you can do room service?To end self-isolation, I need to do covid test on 5th day.Is it possible for you to book it?
  
  
  • Monday, 3 August 2026
  • Since we are regurarly open and we have guest in our property, due to the local restriction we can not guest anyone for quarantine because in case of one positive we will have to close the entire property
    We hope you understand the issue

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• if we come by car, is there a parking area please? and based on the understaing that dinner is served can you send us the link to the menu pls? :)
  
  
  • Monday, 3 August 2026
  • Dear guest, yes we do have a parking space in our hotel; unfortunately is not possibile to attach anything here, but you can visit our page to see the menù that we propose in our restaurant
    We remain at your complete disposal
    

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• Hi do you serve only breakfast or also dinner?
  
  
  • Monday, 3 August 2026
  • Hello, we serve each morning the breakfast and every evening (except on tuesday) a dinner with an à la carte menù

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• Hello good afternoon. Are the rooms with a mountain view at the back overlooking the road please? All rooms with sea views seem to be suites? Thank you.
  
  
  • Monday, 3 August 2026
  • Superior are at the back and overlooking the road, Standard room with valley view has the view on the pool side and on the valley, Suite have a terrace with view on the sea, while Deluxe rooms we don't guarantee the view on the pool side.

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• I can see that the Spa is temporarily closed - does that include the Jacuzzi, Sauna etc? And IF so, is their any possibility of booking massages?
  
  
  • Monday, 3 August 2026
  • We confirm that the spa is temporarily closed, but our guests can book our massage services.

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• la spa è inclusa nel prezzo?
  
  
  • Monday, 3 August 2026
  • La SPA non è inclusa nel prezzo, ha un costo aggiuntivo
    Vi informiamo che al momento è chiusa per via di un guasto al motore che stiamo cercando di risolvere

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