What are our guests' most frequent inquiries?

• Hi do you have to pay to use the pool as a hotel guest
  
  
  • Tuesday, 23 February 2021
  • Good Afternoon,
    
    With an overnight stay there would be a 2 hour use of the main spa facilities inclusive . This would be booked automatically for you once we receive a booking at one of the set time slots.
    
    Kind Regards
    
    Rockliffe Hall

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• Hi there, does booking this include spa access?
  
  
  • Saturday, 25 June 2022
  • Good Morning,
    
    Spa access is included with an overnight stay. This allows access from check in time at 3pm, to check out time at 11am.
    
    Thankyou

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• Can you upgrade your stay to have dinner ?
  
  
  • Sunday, 8 November 2020
  • Good Morning,
    
    I can advise that once the booking has been made with us, you would be welcome to call and add on a dining reservation in one of the two restaurants we would currently be offering.
    
    Kind Regards
    
    Rockliffe Hall.

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• Is Access to the spa unclouded in the price Thank you
  
  
  • Thursday, 4 February 2021
  • Good Morning
    
    Currently a 2 hour use of the main spa facilities would be inclusive as part of your stay.
    
    Kind Regards
    
    Rockliffe Hall

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• are children allowed to swim at any time or are there restrictions? thank you
  
  
  • Wednesday, 6 July 2022
  • Good Morning, Thank you for contacting Rockliffe Hall, Children are able to use the main pool between 4-6pm and 8-10am, Kind Regards Rockliffe Hall

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• Hi if I book a over night stay here would we have full use of spa pools ? For the full time
  
  
  • Wednesday, 6 July 2022
  • Good Morning, Thank you for contacting Rockliffe Hall, I can confirm main spa access from check in at 3pm until check out at 11am, Kind Regards Rockliffe Hall

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• Does the room (New Hall, Junior Double) have an iron?
  
  
  • Saturday, 29 August 2020
  • Good Morning
    
    I can advise that all rooms in the hotel would be inclusive of an Iron and ironing Board.
    
    Kind Regards
    
    Rockliffe Hall

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• Ali’s this room dog friendly? jx
  
  
  • Wednesday, 12 April 2023
  • Good Afternoon,
    
    Thank you for contacting Rockliffe Hall,
    
    Unfortunately, we are no longer a dog friendly hotel.
    
    My apologies for any inconvenience caused, please let us know if we can further assist.

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• With a classic twin/double do you get bathrobes and slippers? Also can you use the spa.?
  
  
  • Thursday, 23 January 2020
  • Good Afternoon,
    
    Thank you for contatcing Rockliffe Hall, this package would be inclusive of the overnight accommodation, a full English breakfast, use of the Spa facilities from check in (3pm) until check out (11am), excluding spa garden. I can advise that we would provide robes twoels and slippers for you for the use of the Spa Facilities.
    
    Kind Regards
    
    Rockliffe Hall

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• What times does the pool open/close please?
  
  
  • Monday, 23 September 2024
  • Thank you for contacting Rockliffe Hall Hotel, Golf & Spa.
    
    Kindly be advised, our Spa & Gym are open from 7:00am in the morning and close at 10:00pm on an evening.

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• Hi, is there a private hot tub on the terrace in this room? Thank you
  
  
  • Tuesday, 11 August 2020
  • Good Afternoon,
    
    I can advise we have no private Hot Tubs in the rooms unfortunately.
    
    If we can be of further assistance please do let us know.

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• Please confirm that nephew David Stevenson is having wedding reception on Monday 17th February 2020, we wish to message from Western Australia.
  
  
  • Wednesday, 15 January 2020
  • Good Afternoon,
    
    Thank you for contatcing Rockliffe Hall, ufortunately due to GDPR we would not be able confirm or deny if we have an event under this name i am afraid.
    
    If we can be of any further assistance please do let us know.
    
    Kind Regards
    
    Rockliffe Hall

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• Good morning, do you cater for vegans please? Regards
  
  
  • Sunday, 31 July 2022
  • Good Afternoon,
    
    I can advise that we do cater for all dietary requirements as long as we are notified more than 48hours in advance.
    
    Kind Regards,
    Resort Reservations

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• Can you tell me if spar facilities are all open
  
  
  • Monday, 12 October 2020
  • Good Morning,
    
    Our Spa is open and operating currently, however we are limiting this to 2 hour time slots due to the government guidelines.
    
    Kind Regards
    
    Rockliffe Hall

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• I'm thinking of treating my mother in law for her 70th birthday next week. what treatments are available.
  
  
  • Wednesday, 15 January 2020
  • Good Afternoon,
    
    Thank you for contatcing Rockliffe Hall, o that we would be best able to assist, could i please ask was it just a treatment that you were looking for you was it a Spa Day? Also can i ask if there would be a specific date that we could look at for you?
    
    Kind Regards
    
    Rockliffe Hall

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• CAN I QUOTE ME FOR A HOTEL AND GOLF PACKAGE 12 DECENT GUYS 2 NIIGHTS 3 ROUNDS OF GOLF (DAY WE ARRIVE +DAY WE LEAVE)- ANY TIME MID SEPTEMBER EITHER FRI/SAT/SUN OR SUN/MON/TUES - DAVID DOWSON FCA
  
  
  • Monday, 22 August 2022
  • Thank you for your question,
    I can advise that large group overnight enquiries would need to be direct with the hotel, please contact the events team they will be able to provide availability and rates for you.

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• Hi, what’s the best price for a double room tomorrow for 2? Thanks
  
  
  • Friday, 6 October 2023
  • Good afternoon
    
    Please have a look online at our offers page, alternatively you can give us a call and we can help over the phone.
    

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• Do you sell gift vouchers
  
  
  • Sunday, 14 March 2021
  • Good Morning,
    
    We would have vouchers on sale. These can be purchased direct from the web, or please do give us a call at the hotel and we would be happy to assist.
    
    Kind Regards
    
    Rockliffe Hall

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• Do you have a service to pick up and drop off at Darlington rail station
  
  
  • Tuesday, 6 February 2024
  • Unfortunately, we do not offer this service however we can recommend local transportation companies who would be able to assist with this further.

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• Are dogs allowed in these rooms Thank you
  
  
  • Thursday, 4 February 2021
  • Good Morning,
    
    I can advise that Dogs would only be allowed in the Ground Floor Tiplady Lodge Rooms, or Armstrong Apartments, they would not be allowed within the main hotel i am afraid.
    
    Kind Regards
    
    Rockliffe Hall

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• Do you do spa treatments
  
  
  • Thursday, 28 September 2023
  • We do have spa treatments that take place, we recommend booking prior to arrival so as to ensure therapist availability

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• Hi is the spa open? Please advise on impact of COVID on the hotel and anything that may be different or closed. Thanks
  
  
  • Monday, 12 October 2020
  • Good Morning,
    
    Our Spa is open and operating, however we are limiting the number of people going poolside, as such we would now be limiting the Spa Use to a 2 hour time period.
    
    If we can be of any further assistance please do let us know.

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• Hi How do I book a golf round
  
  
  • Wednesday, 20 September 2023
  • A round of golf can be booked through Rockliffe Hall Reservations team to link to your booking.

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• If we book a room does this allow us access to the spa If so for how long
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    You would have spa access from time of check in at 3pm through until check out at 11am on the day of departure.
    
    Kind Regards Rockliffe Hall

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• Good afternoon I’m looking to book your 2 bed apartment gor the night of the 16th Do we need to book the spa Can I bring my 2 year old in the pool?
  
  
  • Friday, 1 May 2026
  • Good Morning,
    
    Spa use is now from time of check in at 3pm through to check out at 11am the final day.
    
    For children the swim times would be 5-7pm on the evenings and then 7-9am on the mornings.
    
    Kind Regards
    
    Rockliffe Hall

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• Hi what time is check in please ?? And how do we book treatments etc …
  
  
  • Friday, 1 May 2026
  • Good Afternoon
    
    Check-in would be at 3pm.
    
    To make spa treatment bookings please call us on 01325 72 99 99.
    
    Kind Regards
    
    Rockliffe Hall

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• How do you book a tee time
  
  
  • Friday, 1 May 2026
  • Good Morning,
    
    Thank you for contacting Rockliffe Hall, to book a tee time please do give us a call on 01325 72 99 99 and any member of the team would be happy to assit.
    
    Kind Regards
    
    Rockliffe Hall

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• Hello Are children allowed to use the pool?? Thanks Nicola
  
  
  • Friday, 1 May 2026
  • Good Afternoon Nicola,
    
    Thank you for contacting Rockliffe Hall, our children's swim time are 4-6pm on the evenings and then 8-10am on the mornings for residential guests.
    
    Kind Regards
    
    Rockliffe Hall

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• Hello, please can you tell me if this price includes spa access. Thank you
  
  
  • Friday, 1 May 2026
  • Good Morning,
    
    Thank you for contacting Rockliffe Hall, I can advise that all our packages would be inclusive of use of the main spa facilities from time of check in at 3pm through till time of check out at 11am the final day.
    
    Rockliffe Hall

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• I am reading confining answers about how much spa access you get with an overnight stay. Please can you confirm? Thanks xxx
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    Currently you will receive the main spa access from time of check in at 3pm through until time of check out at 11am on the day of departure.
    *Subject to government guidelines.
    
    Kind Regards
    
    Rockliffe Hall

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• Would we be able to use the pool and spa facilities on 12th August if we book a room through Booking.com?
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    I can advise at this stage we would allocate the 2 hours use for you.
    
    Kind Regards Rockliffe Hall

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• Do you do dinner bed breakfast spa offers
  
  
  • Friday, 1 May 2026
  • Good Morning,
    
    Thank you for contacting Rockliffe Hall, we would offer this style of package, full details can be found at : https://www.rockliffehall.com/spa-wellness/spa-breaks/
    
    Kind Regards
    
    Rockliffe Hall

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• Hello We are looking for an overnight stay on Friday 21st January 2022 with 11 rooms and evening meal for 13 (including 2 vegans). We also require a conference room all day with lunch on the Saturday (including 2 vegans). Please could you advise availability and price? Kind regards Leigh
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    For a group of this size it would be best to contact our colleagues in the Events Team on 01325 72 99 99 and select option 5.
    
    Kind Regards
    
    Rockliffe Hall

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• Does this include spa access?
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    This would include the main spa use from time of check in at 3pm through until time of check out at 11am on the day of departure.
    *Subject to Government Guidelines.
    
    Kind Regards
    
    Rockliffe Hall

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• Would this booking include use of the spa
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    This would include the main spa use from time of check in at 3pm through until time of check out at 11am on the day of departure.
    *Subject to Government Guidelines.
    
    Kind Regards
    
    Rockliffe Hall

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• Hi is the spa included in the price?
  
  
  • Friday, 1 May 2026
  • Good Morning,
    
    Thank you for contacting Rockliffe Hall, for the majority of our packages the usage of the main Spa Facilities would be inclusive as part of the package with additional extras such as the Spa Garden or Treatments being additional extras.
    
    Kind Regards,
    Rockliffe Hall

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• Hi. Do you electric vehicle charging points please?
  
  
  • Friday, 1 May 2026
  • Good Morning,
    
    We would have 5 on site, 3 Tesla and 2 Generic Category 2 charging points.
    
    Kind Regards
    
    Rockliffe Hall

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• We want to book a room for a wedding, we will be bringing our 8 week old baby, can you supply a cot and will there be an extra charge for this?
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    We can supply cots, this would be complimentary, however please note due to health & safety we cannot provide any bedding so this would need to be brought along with you.
    
    Kind Regards
    
    Rockliffe Hall

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• Hi, do the 2-bed pet-friendly apartments have single beds for children, not sofa beds?
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    The 2 Bedroom apartments have a king bed in the master bedroom and a single bed in the second room.
    
    Kind Regards
    
    Rockliffe Hall

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• Is use of the spa included please
  
  
  • Friday, 1 May 2026
  • Good Evening,
    
    Use of the main spa facilities from time of check in at 3pm through until time of checkout at 11am the morning of departure is inclusive on most packages with us.
    
    Kind Regards
    
    Rockliffe Hall
    
    

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• Do you get 2 hour access to the Spa booking through booking.com?
  
  
  • Friday, 1 May 2026
  • Good Afternoon.
    
    This is correct, you would get a 2 hour poolside spa experience inclusive, this would be booked in automatically for you by the Reservations team at the most convenient time slot left available.
    
    Kind Regards
    
    Rockliffe Hall

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• Hi, do you serve halal food or have a halal option at this hotel?
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    I can advise that we would be able to offer Halal options for you.
    
    Please do advise us when you make the reservation, we would require 48-72 hours advance notice to be able to offer Halal Options.
    
    Kind Regards
    
    Rockliffe Hall

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• Hi i am looking to book one night and two rounds of golf arriving on friday 6th August
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    Please do give us a call on 01325 72 99 99 and we would be happy to check availability for you.
    
    Kind regards
    
    Rockliffe Hall

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• If we book a superior room for 2/3 nights does the price include entrance to the spa?
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    Currently with the government restrictions this would include 1 2 hour spa use through the course of your stay.
    
    Kind Regards
    
    Rockliffe Hall

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• Are the apartments pet friendly?
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    The 2 ground Floor Apartments would be dog friendly. These are subject to availability.
    
    Kind Regards
    
    Rockliffe Hall

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• Is there an age restriction for the spa or treatments. Many thanks.
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    For residents those under 16 can only access the spa from 5-7pm on the evenings and 7-9 on the mornings, 16 to 18 year olds must be accompanied by and adult at all times whilst in the spa. Treatments can be taken by those over 16.
    

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• Hi! Is there a cost for golf? And if I booked an apartment (3 adults) is there room service available there? Thank you!
  
  
  • Friday, 1 May 2026
  • Good AFternoon
    
    Golf would be chargeable and would need to be pre booked in advance, we would offer a room service option to the Armstrong Apartments also.
    
    Kind Regards
    
    Rockliffe Hall.

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• hi is there Netflix or sky tv in rooms
  
  
  • Friday, 1 May 2026
  • Good Afternoon
    
    Thank you for contacting Rockliffe Hall, i can advise we have a limited number of Sky channels, and you would be able to access your Netflix account via the TV apps.
    
    Kind Regards
    
    Rockliffe Hall

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• Do you have family rooms and do you do Christmas package Is there any preferred age for young children would be interested IN24th -26 December
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    We would have Festive packages available, however they would need be booked direct with the hotel.
    
    Kind Regards
    
    Rockliffe Hall.

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• Hello, We have booked a double room in November, I assume that there’s no extra room charge for a two month old baby?
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    There would be no charge for an infant in the room with you.
    
    Would you require a cot to be place in the room.
    
    Kind Regards
    
    Rockliffe Hall

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• Are children allowed to use the spa and are there any restrictions? Thanks
  
  
  • Friday, 1 May 2026
  • Good Morning
    
    I can advise that the spa is open and and operating now, however due to government guidelines we are only offering these for a set 2 hour time period.
    
    Children would be able to make use of the main swimming pool through these times.

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• hi are pets allowed please, we are wanting to boook for two days over Xmas but dont want to leave out our small dog well behaved and toilet trained
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    We would allow dogs in the Ground Floor Tiplady Lodge Bedrooms and Armstrong Apartments, however I can advise that all of the dog friendly rooms are now fully booked over the festive period with other guests I am afraid.
    

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• Do you allow well behaved dogs to accompany guests (they would not be left unattended in the room)
  
  
  • Friday, 1 May 2026
  • Good Morning
    We have ground floor Tiplady Lodge and Armstrong Apartments available as dog friendly rooms.
    Dogs would be charged at £25 per night.

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• Hello is there a disabled room at the hotel available 31-23/01/2022 Low floor with walk in shower/wet room in the main hotel
  
  
  • Friday, 1 May 2026
  • Good Afternoon,
    
    Can we please ask that you email this request to hello@rockliffehall.com where we then be able to respond to the email with the availability and package details.
    
    Kind Regards
    
    Rockliffe Hall

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• hi can children aged 6 stay in the one bedroom apartment
  
  
  • Friday, 1 May 2026
  • Good Morning
    
    Unfortunately the Armstrong 1 Bedroom apart has a maximum occupancy of 2 people.
    
    If this is for 2 adults and 1 child aged 6 you would need to opt for the Armstrong 2 Bedroom Apartment.
    
    Kind Regards
    
    Rockliffe Hall

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