What are our guests' most frequent inquiries?

• Can soya milk (or any other non dairy milk) be available on request?
  
  
  • Wednesday, 11 September 2019
  • Usually we have the soya milk, but we suggest always to say at the check in time
    
    Best reagrds
    Marcella

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• At what time do you start serving breakfast ?
  
  
  • Thursday, 30 January 2020
  • breakfast is served from 7an to 10.30 am at the 4th floor

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• hi do you have tea and coffe and kettle in your rooms
  
  
  • Tuesday, 20 June 2023
  • yes on request

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• Is the pool heated and open in January?
  
  
  • Tuesday, 22 November 2022
  • the pool is open from the 15.05 until the 30.09 from 9 to 5 you can see all the information regarding the pool on booking.com

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• Do you provide cribs for a baby? If yes, is it included in the room charge?
  
  
  • Saturday, 28 January 2023
  • to accomodate two adults and one child will be necessary to book superior or junior suite
    from 0-2 years free of charge with babycot 3-12 euro 20 per night from 13 years euro 30 per night

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• Hey, Is there safe parking at the hotel? How much is it per night? Thank you
  
  
  • Monday, 5 September 2022
  • parking place with valet service is available at the cost of euro 30 per day ( regular car) and reservation is not required.
    For van the cost is euro 60,00 per day

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• Can you advise when the swimming pool will be open again, we are travelling around the 9th October. Thank you
  
  
  • Thursday, 5 September 2024
  • the swimming pool is located on the 7th floor in the garden, the opening months are from May to September each year, In October it will be closed. Thank you for your answer

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• Hi Do you have an indoor swimming pool? Thanks
  
  
  • Friday, 17 January 2020
  • We are sorry but we do not have an indoor swimming pool. Only on our roof top terrace and only from 15th May to 30th Septmber from 9am to 5 pm. Best regards

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• Hello, can we have access to the roof top terrace in October even if the pool is closed ? And Do you have vegan options for breakfast and dinner ?
  
  
  • Thursday, 1 October 2020
  • You can see the view from the roof top terrace but we can not guarantee you that the swimming pool is accessible. We have vefan option for breakfast and dinner too

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• is there an elevator to the guest rooms?
  
  
  • Sunday, 24 March 2024
  • yes we have two elevators

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• Hi, looking to come mid April. Will pool be open and heated? Pls explain the charge for using pool? Thanks!
  
  
  • Tuesday, 7 January 2025
  • Good morning, please take note that the swimming pool will be open from 15th May to 30th September. So in April will be still closed

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• Hi Your reviews on trip advisor are not great. A couple of questions 1. Have you competed renovation work inbathroom 2. Are your aircons functional?
  
  
  • Sunday, 25 August 2024
  • The hotel is a 16th-century convent, and not everyone may appreciate this style. However, the rooms and bathrooms are constantly renovated and equipped with air conditioning. The Superior category rooms are the newest.

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• I have a 6:30 am flight . Do you server breakfast At that 5:00 am or provide a bag breakfast?
  
  
  • Wednesday, 22 June 2022
  • we can provide pocket breakfast on request

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• When does your pool open in 2023?
  
  
  • Sunday, 2 April 2023
  • The pool is open from the 15/5 until the 30/9 from 9 to 17 , supplement will be charge
    

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• hello, if I am arriving by train around 7:30pm, do you have any shuttles available to pick us up? or are there taxis available?
  
  
  • Wednesday, 1 February 2023
  • We can organize a private car service with driver at the cost of euro 50,00 ( up 2 people per way) from/to the airport to pay in the Hotel directly at the check-out, to book this service we need your flight details at least 3 days before the arrival

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• Is late check out possible , we have an evening flight or can we leave luggage to pick up on our way to the airport. we would be checking in late at night around 10 pm
  
  
  • Thursday, 11 July 2024
  • It depends of how many chekc in we have the day of your departure. If hotel is complete is not possible as we have to guarantee the room ready at 3 pm. So please contact the reception.
    

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• Are there rooms with 2 beds
  
  
  • Monday, 17 February 2025
  • All room types can be arranged with two single beds; this must be specified in the booking notes.

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• Hi, do you have a gym?
  
  
  • Monday, 20 June 2022
  • no we don't have the gym

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• Pets are allowed or not
  
  
  • Friday, 8 July 2022
  • pets not allowed

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• Do rooms have a balcony ?
  
  
  • Tuesday, 19 March 2024
  • here you only have rooms with windows, only direct reservations we propose terrace rooms

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• We will be catching a ferry from Naples Beverello, how far is the hotel from the port?
  
  
  • Wednesday, 16 April 2025
  • 15 minutes distance

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• Please can you confirm if there is a charge for the pool as it says " It features a seasonal panoramic garden with pool (available for an additional fee)" but there is no mention recently. Also, this coming summer 2025 will the pool still close at 5 pm, or was that a temporary measure? Thank you
  
  
  • Sunday, 30 March 2025
  • The pool is open from15/5 to 30/9from 9 to 17 and costs €15 per person per day.This fee is mentioned in the "Fine Print" of the Booking.com descrip. However,for reserv.made directly with the hotel, pool access is included in the room rate

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• Is the pool really "Pool access is available for an extra charge of EUR 100 per day" Did I misread that, surely a pool can't be that expensive!?
  
  
  • Sunday, 5 July 2026
  • the cost of the pool is euro 30 per day

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• Do you have Transfers from the airport? if so could you state cost please
  
  
  • Sunday, 5 July 2026
  • We can organize a private car service with driver at the cost of euro 50,00 ( up 2 people) to pay in the Hotel directly at the check-out, to book this service we need your flight details at least 3 days before the arrival

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• Hello is the pool open next week?
  
  
  • Sunday, 5 July 2026
  • the pool is open from th 5 of may until the 30 of september from 9 to 17

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• What date does the pool open?
  
  
  • Sunday, 5 July 2026
  • The roof garden with pool are open from the 15/5 to 30/9 from 9 to 17

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• Hi do you need a passport to check into this hotel or does an American driver license work?
  
  
  • Sunday, 5 July 2026
  • Good morning,
    To check in, a valid photo ID is required.

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• Hi. What are the check-in and check-out times, please?
  
  
  • Sunday, 5 July 2026
  • check in 3pm check out12

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• how far from airport is ur Hotel please naples airport
  
  
  • Sunday, 5 July 2026
  • approximately 7 km
    you can take a taxi and the rate will be around 30/35 euro or we can organize a private pick up on payment

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• Yesterday I booked 2 x classic double rooms with you, but cancelled the booking by mistake and now they are not available to rebook. Please can you tell me if you have these 2 rooms still for me to book?
  
  
  • Sunday, 5 July 2026
  • please send us your booking reference in order to check

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• Hi, Do your Junior Suites have a terrace or balcony?
  
  
  • Sunday, 5 July 2026
  • no, we have only 4 classic rooms with private terrace and we sell only on our direct website.
    all the other type of rooms has sea view

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• Do you have gluten free food options?
  
  
  • Sunday, 5 July 2026
  • yes of course please write this information in the reservation

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• Do you have baby crib (7 months baby)
  
  
  • Sunday, 5 July 2026
  • we provide baby cribs free of charge up to 24 months.

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• Is there any parking place in the hotel or nearby? Thanks
  
  
  • Sunday, 5 July 2026
  • There is a private garage and the cost will be euro 30 per night

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• If i reserve a room from august 3 to 6, will rooftop swimming pool and bars be open? I read in reviews sometimes closed or used for private parties
  
  
  • Sunday, 5 July 2026
  • Now the swimming pool is active but the access is limited from 9am to 5pm
    Private parties are not involved in use opening of swimming pool. The problem we had was with autorisation given from Local Sanitary Authority due to PH level no good

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• can people visit the Resturant/Bar/Top Floor/Gardens/Terrace/Pool if not staying at the hotel?
  
  
  • Sunday, 5 July 2026
  • the pool is reserved for the guest of the Hotel
    the restaurant is open also for exernal persons, reservation is required

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• Hi guys, will your rooftop pool be open late October? We may be staying October 19 - 23 Thanks
  
  
  • Sunday, 5 July 2026
  • the garden and the pool are open from the 15 of may until the 30 of september from 9 to 17

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• Hello. Can you let me Know if the pool is open as I’d like to visit this week with children.
  
  
  • Sunday, 5 July 2026
  • our pool is open from the 15 of may until the 30 of september from 9 to 17

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• Hi!i want to book a junior suite with sea view for 3 adults. Online it says this room sleeps 2-4 adults, however here it says only 2,which is right?
  
  
  • Sunday, 5 July 2026
  • on booking you can book junior suite max for 3 adults, in all the hotel only 2 junior suite can accomodate 4 persons and is possible to book only direct with the Hotel

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