What are our guests' most frequent inquiries?

• Hi - if I booked a jungle pool villa am I able to get floating breakfast here or do you not do that? Thank you :)
  
  
  • Saturday, 2 January 2021
  • Floating breakfast service are available for free to our in-house guest who stayed on our Villa

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• Can you just book a floating breakfast without staying at your accommodation
  
  
  • Thursday, 10 August 2023
  • Dear Sir or Madam, Pleased to inform you that it is possible to arrange floating breakfast without staying at our accommodation

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• can i use the drone for 30 minutes in the pool?
  
  
  • Saturday, 19 December 2020
  • Use drone are not allowed in our resort to keep our in-house guest privacy

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• How is the weather in January? Is it possible to tan & swim? Or will it be cold?
  
  
  • Sunday, 31 July 2022
  • The weather in January usually raining but for more accurate weather forecast you may check the forecast online

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• does premier villa has both pool and jacuzzi?
  
  
  • Monday, 22 August 2022
  • Yes, our premier pool villa has private pool and private jacuzzi

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• Does every room have a balcony with jungle view?
  
  
  • Saturday, 16 January 2021
  • All room have balcony and for view are depend, some have jungle view and some have valley view

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• Hi, is the pool in the premier pool villa heated? Is the spa heated?
  
  
  • Tuesday, 30 August 2022
  • Kindly be informed our premier pool villa is heated pool

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• are any of the pools heated?
  
  
  • Monday, 21 December 2020
  • We have Jacuzzi and Whirl Pool on our public pool

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• Hello we would love to be married at your resort on the 3rd October 2021. We will arrive on the 1st October 2021 and then wish to stay until the 6th October. There will be just the two of us and we will have been married in the UK prior. Please let me know the price for the stay & the wedding.
  
  
  • Thursday, 28 January 2021
  • For wedding inquiry, kindly send us an mail directly, thank you.

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• Hi! We are looking for a place to have our elopement ceremony (just the 2 of us) Do you offer ceremonies at your resort?
  
  
  • Monday, 22 August 2022
  • kindly advise are staying with us?

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• Do you use Chlorine to clean your pools or do you clean naturally?
  
  
  • Wednesday, 20 January 2021
  • We use Vacuum to clean our pool and its contain chlorine on it.

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• I'm interested in coming with a friend from work. Are separate sleeping areas possible?
  
  
  • Sunday, 18 December 2022
  • Kindly advise if you mean two separate beds?

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• Which airport is closer to this place ?
  
  
  • Monday, 18 December 2023
  • We have the one and only airport in Bali, called Ngurah Rai International Airport which is approximately takes more less 90 minutes from our resort

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• do you have any more availability for September the 12th 2023 please ?
  
  
  • Saturday, 6 May 2023
  • Kindly advise how many rooms you wish to book?

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• Hi, Can you visit the wanna jungle and bar for free? And do you have to book in advance? Thanks
  
  
  • Sunday, 23 July 2023
  • Om swastiastu,
    Regarding to your question, for visit Wanna Jungle Pool and Bar you can buy either Silver access IDR 500K/ pax or Gold access IDR 2000K/ Couple

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• Do you offer free early check ins please? I will be coming around 10.a.m
  
  
  • Friday, 1 July 2022
  • Please be inform that our check in time at 16:00 and check out time is 12:00 , in case you will be arriving earlier or late departure on your check out date you are allowed to use our public facilities such as our main swimming pool

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• Are there any included beverages like an all inclusive resort may offer?
  
  
  • Wednesday, 6 January 2021
  • at the moment we do not have any package including beverages, we have half board/full board service for food package

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• Hi! Do you have any availability in january 2024?
  
  
  • Wednesday, 1 February 2023
  • Yes we do still have room available for January 2024

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• Hi guys. We would really love to stay for a few days but we have our 2 year old son with us.He is very well behaved. Can he please come with us?Thanks
  
  
  • Sunday, 31 July 2022
  • Children below 15 years old, senior citizen/people who are having mobility issues, drone, durian, and pet are not permitted in our property due to resort concept for Honeymoon and healing

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• my daughters are 11 and 17 . can we do the booking for october please suggest
  
  
  • Sunday, 31 July 2022
  • Kindly be informed that our resort is adult only resort. Children below15years old is not permitted to come/stay at our resort

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• Hi, I can reserve the jungle pool villa from 29-30 Jan and 30-31 Jan separately but can’t reserve for 29-31 Jan in one booking. Can you please help me
  
  
  • Sunday, 18 December 2022
  • Did you have a reservation already with us?

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• Do all guests have access to the infinity pool area?
  
  
  • Sunday, 10 November 2024
  • Dear Sir or Madam, Pleased to inform you that infinity pool area can acces for all guest

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• Hi why is kids below 15 not allowed
  
  
  • Monday, 18 December 2023
  • Concerning our resort landscape which are dangerous specially for children and eldery people. In our resort, we have a lots of stairs and our landscape is quite steep since we located in the jungle

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• I reach on 24 oct at 12 am can you do for me direct check in
  
  
  • Thursday, 5 October 2023
  • Kindly advise if you already have booking with us?

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• Hello, if I am traveling alone are there room rates for one person or is it the same price as a couple in room?
  
  
  • Thursday, 11 March 2021
  • It will be same price if you were traveling alone or as a couple

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• Is the private pool heated ?
  
  
  • Sunday, 18 December 2022
  • Only at our premier pool villa category heated pool

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• what time is breakfast?
  
  
  • Sunday, 21 May 2023
  • Dear sir/madam, our breakfast time is from 7 am to 11 am

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• Hi, I’ve booked to come in October. I’ve booked a standard villa, from your comments I believe this will have a private pool, can you confirm this?
  
  
  • Tuesday, 23 March 2021
  • kindly reach us directly for further assistant

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• hi does your property have pool suites ?
  
  
  • Saturday, 6 May 2023
  • Kindly advise if you wish to book Kayon Jungle Suite?

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• Do you do anything to prevent/decrease the amount of mosquitos that may be around the grounds of the hotel?
  
  
  • Friday, 14 October 2022
  • we would like to inform that as we located in the jungle : animal, insects, lizard, small creators or seasonal bugs is unavoidable however for mosquito we do have regular fumigation around the property

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• Hello, Is the pool open 24/7? Thanks
  
  
  • Wednesday, 8 November 2023
  • for nonstaying guest our main pool open from 11 am - 9pm daily

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• Hello! Are you open next week and do you have Vegan options?
  
  
  • Wednesday, 20 January 2021
  • We are open everyday and we do have Vegan options

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• How much in canadian
  
  
  • Wednesday, 24 January 2024
  • The convertion is fluctuated and change everyday

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• Hi Do you serve shisha in the room balcony or anywhere with view?
  
  
  • Saturday, 1 July 2023
  • Unfortunately our shisha only available at our Wanna Jungle Pool & Bar

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• What airport is closest to the resort ?
  
  
  • Sunday, 31 January 2021
  • Ngurah Rai Airport is the closest airport as its the only airport in Bali

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• What dates do you have available between June and august for 10 days?
  
  
  • Thursday, 27 October 2022
  • Do you have any exact dates to enable us check the availability?

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• Dear team, I would love to make a reservation at your hotel from June22-23, do you have any room available? Kind regards Blair
  
  
  • Wednesday, 19 April 2023
  • Dear Mr/s Blair,
    
    Unfortunately, we do not have availability on that period.
    
    Kind regards
    Reservation

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• Is floating breakfast available for public pool?
  
  
  • Wednesday, 8 January 2025
  • Om Swastiastu, Warmest Greeting from The Kayon Jungle Resort Truly Ubud Escape
    Hereby we would like to inform you that Floating Breakfast packages are provide it to the public, and the packages will serve in our pool 2 ??????

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• how do I inquire directly for a reservation?
  
  
  • Saturday, 6 May 2023
  • May we have the date your request?

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• Hi there are 4 different prices, what are the differences? And do they all have a private pool
  
  
  • Wednesday, 1 February 2023
  • We have our Kayon Jungle Suite with no private pool

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• Do they serve breakfast? What is the price for additional lunch and dinner?
  
  
  • Tuesday, 16 January 2024
  • Yes we do serve breakfast and we have various price for additional lunch and dinner

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• Hello! Do you have some booking problems during november of 2023? I was try to book premiere pool villa without success. Please explain problem.
  
  
  • Monday, 6 March 2023
  • In regards to our online availability should you find unavailable dates meaning our availability has been filled with other bookings causing no availability

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• Hi do you still any availability for the month of April like 15th-21th? It’s saying it’s sold out on booking.. I’m really desperate to go this time
  
  
  • Friday, 14 October 2022
  • In regards to our online availability should you find unavailable dates meaning our availability has been filled with other bookings causing no availability
    

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• Hi! Our flight arrives pretty early. Are we able to store luggage somewhere while we wait for 4pm check-in?
  
  
  • Sunday, 31 July 2022
  • Pleased be inform that our check out time is 12:00 , in case you will be late departure on your check out date you are allowed to use our public facilities such as gym, pool to be ready or waiting your exact departure time

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• Hi we have 3 girls coming, can we add one bed ? How much does it cost ? Thanks.
  
  
  • Sunday, 31 July 2022
  • pleased to inform that our maximum capacity for our room is 3 adults with additional extra bed which possible to be arranged with extra cost

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• Hey, is breakfast lunch and dinner included in this rate?
  
  
  • Wednesday, 20 January 2021
  • The inclusion of every reservation are stated on the voucher, standardly we have room & breakfast but our guest can add Lunch and Dinner as an additional

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• Hi why cant I find Premier Valley Pool Villa for dates Jan 2-6? Also, do u offer floating breakfast for Valley Pool Villa?
  
  
  • Sunday, 31 July 2022
  • Regret to inform our Premier Pool Villa was unavailable for the period requested we only have 2 units, we do provide floating breakfast for Valley Pool Villa

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• Hello! Do you offer early check ins? Are we able to leave our luggage if we arrive early? Thank you.
  
  
  • Sunday, 23 March 2025
  • Pleased be inform that our check in time at 16:00 and check out time is 12:00 , in case you will be arriving earlier or late departure on your check out date you are allowed to use our public facilities while waiting the room to be ready

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• hi, is there stay taxes that need to be paid when staying?
  
  
  • Saturday, 1 April 2023
  • If you have any consume, there will be additional taxes

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• Hey do you have any villas available April 15th - 22nd?
  
  
  • Tuesday, 19 January 2021
  • As of today 19th of Jan 2021, we still have few Jungle Pool Villa available for 15th - 22nd of April 2021

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• Can you fit 3 adults in the rooms and villas
  
  
  • Monday, 6 March 2023
  • pleased to inform that our maximum capacity for our room is 3 adults with additional extra bed which possible to be arranged as below :
    -IDR 750,000 net per night for 1 extra bed for Villa category
    
    

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• Does this price include your meals? For just for the room?
  
  
  • Sunday, 9 October 2022
  • Price is include breakfast for 2 people per room

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• kids aged 3 years are welcome at your resort ??
  
  
  • Friday, 7 April 2023
  • We do apologize, pleased to inform that children below 15 years old are not permitted in our property due to resort concept for Honeymoon and healing. ????

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• Hello is it possible to book a pool/club pass while not staying at this accommodation? If yes how ?
  
  
  • Thursday, 2 January 2025
  • Kindly be informed our Wanna Jungle Pool & Bar is open for public (opening hours from 11 AM – 7PM) and if you come for daypass is possible with additional cost
    
    
    
    

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• Hey, do you have any availability between may and august for about 10-14 days
  
  
  • Sunday, 23 October 2022
  • Yes we still have Kayon Jungle Suite available

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• Hi there, do you have any availability at all during June for about 7-10 nights
  
  
  • Sunday, 23 October 2022
  • Yes we still have Kayon Jungle Suite available

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• Hi do you have halal food? Is any pork served in the resort?
  
  
  • Sunday, 25 September 2022
  • In regard to your query for Halal food, glad to inform you that we provide it at our resort

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• Hello, can you do flower decoration on the private pool and how much it will be?
  
  
  • Saturday, 20 July 2024
  • Regarding to your query below, pleased to inform that should you wish to book flower pool decoration is possible to be arranged with additional cost at IDR 2,500,000++ and only in villa category

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• Is this an all inclusive resort with breakfast lunch and dinner provided?
  
  
  • Monday, 18 December 2023
  • Booking only include breakfast for 2 people and should you wish to add lunch and dinner, there will be additional cost applied

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• Hi there would love to come and stay with my son who is 16.5 years old. i will be with him at all times and is he permitted in the pools? thanks
  
  
  • Thursday, 11 April 2024
  • Pleased to inform child above 15yo is allowed to come and stay at our property

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• Hi, do you provide extra bed?
  
  
  • Tuesday, 29 December 2020
  • yes we do provide extra bed, each room only able to have 1 additional extra bed

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• Since all the rooms is sold out how much the enter for the pool including lunch and drink?
  
  
  • Tuesday, 30 August 2022
  • Please contact the property for daypass information

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• Is the check in time flexible or does it has to be 4 pm or after?
  
  
  • Monday, 18 December 2023
  • Please be inform that our check in time at 4pm, in case you will be arriving earlier or late departure on your check out date you are allowed to use our public facilities while waiting the room to be ready

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• So the price on this site for my room was supposed to be $645 AUD you guys took out $668 , why is that ? An extra $23 ? Why?
  
  
  • Sunday, 31 July 2022
  • kindly share your booking details along with your confirmation number. We would like to properly check your booking with us

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• Are children of age 5 not allowed?
  
  
  • Thursday, 5 October 2023
  • Kindly be informed that actually The Kayon Jungle Resort is an adults only resort, allowing 15years old and above

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• Is the entire month of June 2023 fully booked or is booking not available yet?
  
  
  • Sunday, 7 August 2022
  • We still have room available for June 2023
    

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• do all rooms have private pools? kind regards
  
  
  • Saturday, 13 March 2021
  • our Kayon Jungle Suite room do not have a private pool. but all of our Villas does.

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• Do you serve Indian vegetarian foods
  
  
  • Tuesday, 29 December 2020
  • at them moment we do not have Indian vegetarian foods on our menu. However, we are welcome on request and please contact the reservation team and inform them the food that you requested.

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• What payment expired mean?
  
  
  • Monday, 19 February 2024
  • If payment is not made before the dateline, your order/booking will be cancelled

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• Hello I’m visiting bali with my family , my children are aged 11 & 14 . Any chance that i could book at your lovely resort . Thank you
  
  
  • Sunday, 26 May 2024
  • Regarding to your enquiry below, kindly be informed that actually The Kayon Jungle Resort is an adults only resort, allowing 15years old and above

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• do you allow children under 1 y old who can't walk yet if they are under parents supervision all the time?
  
  
  • Sunday, 26 May 2024
  • Regarding to your enquiry below, kindly be informed that actually The Kayon Jungle Resort is an adults only resort, allowing 15years old and above

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• Is it kids friendly to stay. I have 2 kids (8&11 years old)
  
  
  • Friday, 9 June 2023
  • According to your inquiry below, kindly be informed that actually The Kayon Jungle Resort is an adults only resort, allowing 15years old and above

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• 1 room for two people please. thanks
  
  
  • Sunday, 14 May 2023
  • Our room capacity is for 2 adults and maximum of 3 adults per room with an additional extra bed of IDR 600,000 / 750,000 nett / night including breakfast.

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• Do you do floating breakfast?
  
  
  • Monday, 6 April 2026
  • Floating breakfast is not available at Room type Kayon Jungle Suite. it is only available for guests who stay in our villa with a private pool.

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• Is there a private pool?
  
  
  • Monday, 6 April 2026
  • Dear Sir/Madam, Private Pool are available on all Villa room category, thank you

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• Is it possible to get marijuana ?
  
  
  • Monday, 6 April 2026
  • its not possible as its banned in Indonesia

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• Hi.. how much is the extra bed cost for the suite room? Thank tou
  
  
  • Monday, 6 April 2026
  • Thank you for your message, you are free to reach us at your convenience to get more information

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• Hi what is the free benefit
  
  
  • Monday, 6 April 2026
  • The free benefit refer to our activities and service such as free daily yoga, daily morning walk to the village, free shuttle service to Ubud Centre, & and full access to our Wanna Jungle & Bar.

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• There are 3 different prices quoted for exactly the same type of pool villa & services. Why?
  
  
  • Monday, 6 April 2026
  • the different are on the room plan (including breakfast or not) and the cancellation policy

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• Hi what is the difference between the 3 Kayon jungle suite with free benefit prices? I can’t see any difference in the description
  
  
  • Monday, 6 April 2026
  • In relation with your query below we are pleased to inform that the free benefit as what mention in booking.com is refer to below benefit:
    Daily breakfast for 2 persons, Daily yoga class, Daily village morning walk, Daily afternoon high tea

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• Are there hairdryers in the rooms? Thanks
  
  
  • Monday, 6 April 2026
  • Dear Sir or Madam,
    Pleased to inform you that we have a hairdryer available in each room.
    Thank you

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• What’s the nearest airport on this place?
  
  
  • Monday, 6 April 2026
  • The nearest airport is the Ngurah Rai Airport as its the only airport in Bali at the moment

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• how do I book an airport shuttle on the site ?
  
  
  • Monday, 6 April 2026
  • Airport transfer is able to be organized with an extra charge at IDR 600K net per car per one way. Kindly do let us know the flight detail for our reference

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• Hi, do you serve halal meat/food?
  
  
  • Monday, 6 April 2026
  • Please be informed that we can provide with halal food

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• Hello do you have any birthday packages?
  
  
  • Monday, 6 April 2026
  • we usually provide birthday cake for guest who is celebrating birthday

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• Hi 1Do you have a yoga instructor ? How much do they charge ? 2Can I get a twin beds instead of king or queen 3 what activities are on site ?
  
  
  • Monday, 6 April 2026
  • we have a daily yoga activities with yoga instructor with beginner level, this activities are free for in-house guest.
    for bed preference we have king size and twin Hollywood only.
    for activities you may find it in our website

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• Hello,,im coming to kayon for honeymoon and i would like to know what packages or services do you have for honeymooners.. Regards
  
  
  • Monday, 6 April 2026
  • For honeymooners we will serve with honeymoon cake and honeymoon decoration

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• Hello . It showing that there are three kind of jungle pool villa with different prices .. what is the difference between them plz
  
  
  • Monday, 6 April 2026
  • Thank you for your inquiry, the price difference are based on reservation inclusion or cancellation policy

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• Hello I like to book this Villa, Can we have floating Breakfast ? With this Covid situation if things are goes wrong can I cancel the booking ?
  
  
  • Monday, 6 April 2026
  • Pleased to inform that floating breakfast is available for our inhouse guest only who stay in our villa category which has private pool. Regarding our cancellation policy, we have various cancellation policy and it is stated on the offer

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• How to reach you for further information regarding the extra bed?
  
  
  • Monday, 6 April 2026
  • Additional information in our resort, our room capacity is for 2 adults and a maximum of 3 adults with an additional extra bed of IDR 600,000 per night including breakfast. If it exceeds the capacity, an additional fee will be applied per person

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• Do you offer a private pool only with the Kayon Premier Villa? I can't see a pool within the Kayon Jungle Suite package....
  
  
  • Monday, 6 April 2026
  • Dear Sir/Madam, Private Pool are available on all Villa room category, thank you

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• Hello. I would like to stay at your place in February 2022 but I will be have a friend with me. Do you have any 2 bedrooms accomodations?
  
  
  • Monday, 6 April 2026
  • Thank you for your message, you are free to reach us at your convenience to get more information

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• Hi there what’s the average speed of your wifi in the room? We plan to work from there for a week. Thank you!
  
  
  • Monday, 6 April 2026
  • Thank you for your message , our wifi speed is 4Mbps per device

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• Will it be warm in July 2022 ? How is it usually that time around ?
  
  
  • Monday, 6 April 2026
  • The weather in July usually dry season however for more accurate weather forecast you may check the forecast online

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• Hello , I would like to come to this place in May 2022 . How is the weather up there in that period ?
  
  
  • Monday, 6 April 2026
  • The weather in May usually dry season however for more accurate weather forecast you may check the forecast online

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• Hello is this room has a private pool?
  
  
  • Monday, 6 April 2026
  • Dear Sir/Madam, Private Pool are only available on Villa room category, thank you.

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• Dear Sir, Madam, I would like to book the "Jungle Pool Villa with Free Benefit", it is written in the description that there is a private infinity pool but I don't see it in the pictures. Would it be possible to enlighten me on this? Thank you very much in advance
  
  
  • Monday, 6 April 2026
  • Dear Sir/Madam,
    Thank you for reaching us, indeed all of our Villa room have a private pool, but due to some circumstance, we do not publish it. hope this information clear enough, thank you.

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• Hi! What is the height of the water in the main pools? Are they suitable for non-swimmers? Thank you!
  
  
  • Monday, 6 April 2026
  • Dear Sir/Madam, the height of water in our main pool is 1.4 sqm. Thank you

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• Hi is this resort CHSE approved? Thankyou
  
  
  • Monday, 6 April 2026
  • Dear sir/madam, Yes we are CHSE certified

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• Good morning Might I know what’s the free benefits for the jungle pool villa for a 3 nights stay ?
  
  
  • Monday, 6 April 2026
  • pleased to inform that the free benefits refer to Daily yoga class - Daily village morning walk - Daily Balinese activities - Access to the Wanna Jungle Pool and Bar - Scheduled shuttle to and from Ubud centre

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• Is the pool available to the public
  
  
  • Monday, 6 April 2026
  • Yes, our main pool are open for public with entrance ticket, thank you.

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• I have a question regarding corona situation. I would arrive from Italy. What are the requirements upon entering. Is it enough negative test?
  
  
  • Monday, 6 April 2026
  • as our policy keep changing, we recommended you to reach the embassy to have the latest update policy, thank you.

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• We are interested in the Villa,what frew benefits are involved?
  
  
  • Monday, 6 April 2026
  • free benefit inclusion are: Daily Yoga, Daily Morning Walk to the village, Daily scheduled shuttle to/from Ubud center, Unlimited access to the Wanna Jungle Pool and Bar

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• Are all the facilities, such as the pool accessible?
  
  
  • Monday, 6 April 2026
  • Dear Sir or Madam, pleased to inform you that our inhouse guest can access all of our public facilities during their stay period.

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• Hello what’s the “free benefit”
  
  
  • Monday, 6 April 2026
  • Daily Yoga, Daily Morning Walk to the village, Unlimited access to the Wanna Jungle Pool and bar for our inhouse guest

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• Every room has a "Free benefit" disclaimer. What does that mean?
  
  
  • Monday, 6 April 2026
  • Free benefit refer to an inclusion of Daily Yoga, Daily Morning Walk to the village, Daily scheduled shuttle to/from Ubud center, Unlimited access to the Wanna Jungle Pool and Bar

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• What is the best time to travel to Bali ( weather grantee ? )
  
  
  • Monday, 6 April 2026
  • Dear sir/madam, The best time to visit Bali is between April and October, the island's dry season. Bali experiences only two seasons: the rainy season and the dry season.

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• Hi doe the king suite have a mini fridge in the room? Thank you
  
  
  • Monday, 6 April 2026
  • Dear sir/madam, yes every room provides mini bar

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• Hi what’s the best view the valley or jungle villas?
  
  
  • Monday, 6 April 2026
  • Should you look for more nice view with nature surrounding, we highly recommend our Valley Pool Villa

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• do you have organised excusions
  
  
  • Monday, 6 April 2026
  • Dear Sir/Madam,
    Yes we do have organized excusions, our team will assist the guest for that during their stay with us.

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• Do you guys have a bar ? How far is the nearest air port & what is the airport called ?
  
  
  • Monday, 6 April 2026
  • We have Wanna Jungle Pool & Bar that open for public as well and nearest airport is called Ngurah Rai airport

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• Hello, We wanted to book the hotel for 6 days starting May 22nd. I could not find proper visa regulations anywhere. Is there any restriction people visiting from India. Regards.
  
  
  • Monday, 6 April 2026
  • Hi, currently our border remain closed until 8 March, we do not know exactly when it will be open. For visa regulation kindly contact our embassy in India for more clear information

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• Hi,we’ve booked our stay in April. PCR tests need to be done when we arrive in Bali.Does your resort offer these tests? Do we need to book in advance?
  
  
  • Monday, 6 April 2026
  • Dear sir/madam, the first PCR test will be done in the airport once you arrived in Bali. The 2nd test can be done in our resort, please mention it to our team on your check in process

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• Could you do a special dinner in the valley pool villa?
  
  
  • Monday, 6 April 2026
  • Should you wish to arrange any special arrangement such as Candle light dinner is possible to arrange with additional cost at IDR 2,000,000++ per couple
    Venue will be at our Kumbakarna stage or Kepitu Restaurant

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• Hi there, Do all of the jungle pool villas have a great view ?
  
  
  • Monday, 6 April 2026
  • Pleased to inform our rooms/villas are facing to the jungle

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• hi, kalau nyepi, fasilitas hotel masih boleh dipakai kah? seperti kolam renang? lalu bisa pesan makanan kah saat nyepi?
  
  
  • Monday, 6 April 2026
  • Masih buka untuk fasilitas hotel untuk Nyepi untuk tamu yang akan in house

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• can i know the price of villa with private pool
  
  
  • Monday, 6 April 2026
  • you can find our price online, by directly to us or other platform

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• Hi Jika mau yg lantainya parkit dan ada jacuzzi/hot tubnya itu pilih room yg mana ya?
  
  
  • Monday, 6 April 2026
  • Villa Kayon Premier kami memiliki fasilitas jacuzzi indoor

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• Which of your private pools are heated?
  
  
  • Monday, 6 April 2026
  • Currently, heated pool are available at our Kayon Premier Pool Villa

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• We are wanting to stay only one night Can you tell me check in and check out times please
  
  
  • Monday, 6 April 2026
  • Dear sir/madam, our check in time is at 16:00PM and check out time at 12:00PM

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• Are you a CHSE certified hotel?
  
  
  • Monday, 6 April 2026
  • Yes we are certified CHSE

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• Can you offer transport from Padang Bai Pier? If so, how much please?
  
  
  • Monday, 6 April 2026
  • Yes we are able to offer transport from Padang Bai with cost at IDR 575,000 net per car per one way

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• Are there any restaurants close by or do we have to get to Ubud every day for dinner?
  
  
  • Monday, 6 April 2026
  • We have a restaurant in our resort and there are no other restaurant in our area.
    should you wish to have dinner in Ubud you can use our free shuttle service to Ubud center on scheduled time.
    

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• Hi, do you provide halal food ?
  
  
  • Monday, 6 April 2026
  • Yes we do provide halal food

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• Do y’all require a Covid shot before coming to you guys island
  
  
  • Monday, 6 April 2026
  • based on current policy, international traveler required to do covid-19 test on quarantine in Jakarta before able to travel to their destination

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• Which pool is better? At kayoon premier villa or jungle pool villa?
  
  
  • Monday, 6 April 2026
  • The pool at Kayon Premier Villa is better due to it is more private and heated

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• Hi, how often is the shuttle into Ubud? & how much is a private movie in the villa? Thank you!
  
  
  • Monday, 6 April 2026
  • Dear Sir/Madam. Pleased to inform you that we have shuttle to Ubud and based on request. And regarding Movie Under the Star in the Villa, the price is IDR.1.500k net

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• Hello, For staying guests, what hours does the pools operate? Thanks
  
  
  • Monday, 6 April 2026
  • It is from 9 am for staying guest

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• Is floating breakfast included in it
  
  
  • Monday, 6 April 2026
  • Floating breakfast is for our inhouse guest only who stay in our villa category which has private pool

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• Is the lunch buffet or ala carte Do u have any customised honeymoon packages?
  
  
  • Monday, 6 April 2026
  • Mostly, we setup A La Carte. However buffet setup are welcome for group guest and by request

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• there are 3 different prices for Kayon jungle suites? They all have the free benefit? Please can you let me know the difference between the prices?
  
  
  • Monday, 6 April 2026
  • the different are on the cancellation policies and including breakfast or not

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• May i know if the villa pools are 100% private?
  
  
  • Monday, 6 April 2026
  • Dear guest,
    Our Villas some are located on higher area and some on lower area, so we cannot guarantee that our Villas are 100% private as some outdoor part of our Villas are visible from upper area, thank you.

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• Is hotel have vegetarian food
  
  
  • Monday, 6 April 2026
  • Yes we do have vegetarian menu, you may ask upon arrival

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• Can people who are not staying in the resort.. use the pool? Thank you.
  
  
  • Monday, 6 April 2026
  • Yes they can and there will be entrance fee to enter our Wanna Jungle Pool & Bar

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• Hi any cancellations or availability from 25th June 2022?
  
  
  • Monday, 6 April 2026
  • Dear Sir or Madam, we regret to inform you that all of our rooms are fully booked on 25th June.

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• Hi I am Palestinian young guy planning to visit Bali in August for honeymoon. I like your hotel but the price is very high. Any special offer please?
  
  
  • Monday, 6 April 2026
  • When do you plan to stay with us?
    

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• Hi, what’s the weather like over New Years period? Does it rain excessively?
  
  
  • Monday, 6 April 2026
  • Dear Mr/Mrs, we can't predict the weather because it's changing everyday. The average temperature is in the 70s F, reaching the high 80s F (about 32 °C) in the afternoon and dropping to the low 70s F at night. Mostly the sky is cloudy and overcast.

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• is there a free shuttle into Ubud's centre?
  
  
  • Monday, 6 April 2026
  • Yes we do provide scheduled shuttle service from Ubud centre to our resort

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• Are the jungle pools heated?
  
  
  • Monday, 6 April 2026
  • Unfortunately no

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• Which is the best room in regards to jungle views? Looking to book our honeymoon and want pure luxury.
  
  
  • Monday, 6 April 2026
  • Jungle Pool Villa and Kayon Premier Pool Villa have a jungle view, the jungle view on Jungle Pool Villa come from the plant that we put surrounding the Villa. While, the jungle view on Kayon Premier Pool Villa come from the lower location of villa

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• Hello Why are kids below 15 age are not allowed Reason please Thanks
  
  
  • Monday, 6 April 2026
  • kindly be inform that children under 15yo is not permitted to stay at our property due to the property concept is for honeymoon and healing. In other side our resort landscape is on the valley which is very harmful for children safety

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• Berapa biaya antar jemput ke hotel? Trims. Felicia
  
  
  • Monday, 6 April 2026
  • Biaya antar jemput ke hotel tergantung pada lokasi penjemputan/pengantaran

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• Which one is having the best view , valley pool villa or premiere pool villa ?. Can I have or borrow a microwave in the room ?
  
  
  • Monday, 6 April 2026
  • In term of view, Valley Pool Villa have better view as its located at the highest in Villas area with valley view.
    For Premier Pool Villa have Jungle view as its located at the lowest in Villas area. However, this villa have better facilities

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• Hi I’ve booked 3 room from 19th of z at March to 23th of March can we have one room come with private pool please?
  
  
  • Monday, 6 April 2026
  • Yes, it is possible but there would be an additional charge applied. Otherwise, you may cancel 1 room and rebook another room that provides private pool. Thank you.

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• Hello , can i have a phone numbre , i will be there there soon , the 28 july , so i seend to talk with someone to confirm something plz
  
  
  • Monday, 6 April 2026
  • please reach us directly for further information

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• Hi. Do you have any two bedroom villas available between the 8th and 17th July 2021 minimum 5 nights please?
  
  
  • Monday, 6 April 2026
  • We have only 1 unit and unfortunately it has been booked already

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• hi can i stay with my family kids are 2 and 5 and how much will cost me for one week thnx and can you suggest me when it’s the best time thnx..
  
  
  • Monday, 6 April 2026
  • Thank you for your message, actually our resort is for adult only. However during the pandemic we made an exception until the pandemic is over. kindly contact our costumer service for further information.

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• 1 do you have yoga classes ? 2 is there a pick up from Bali 3 do you have twin beds 4do you have block out curtains
  
  
  • Monday, 6 April 2026
  • 1. Yes we do have daily yoga class twice a day, we have transport transfer service,
    2. the price will depend on destination
    3. most of our room are king size bed and for twin we only have twin Hollywood
    4. yes all room have block out curtains
    

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• Good afternoon! Might it be possible to book and pay by cash in IDR to the property at check in? I would like to be able to avoid the excessive difference with the contracted rate that is applied for card payments Thanks and regards
  
  
  • Monday, 6 April 2026
  • Our payment policy will be depend on the situation, you may reach our reservation team once you made the booking and request to payment by cash on arrival, they will assist you for further information.

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• Hello, do ALL the rooms only include one bed? What about people who do not want to share a bed?
  
  
  • Monday, 6 April 2026
  • Kindly advise if you need an extra bed?

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• Hi! Can i pay in Dollar when i arrive or it’s better to pay in Rupiah ? Because the final price is about 11Millions Rupiah. Thanks.
  
  
  • Monday, 6 April 2026
  • Regarding to your query, yes it is possible to pay in USD, however please note that any payment by using foreign currency will be settled in IDR by using current exchange rate upon payment

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• How much money is taken on reservation even though it states theres free cancellation?
  
  
  • Monday, 6 April 2026
  • Amount of deposit require will be base on booking policy. whether, first night or full total stay

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• Hi, if we check in at 4pm is it possible to get there earlier and hang out? Is an earlier check In available? And if yes, at what cost?
  
  
  • Monday, 6 April 2026
  • Pleased be inform that our check in time at 16:00 and check out time is 12:00 , in case you will be arriving earlier or late departure on your check out date you are allowed to use our public facilities while waiting the room to be ready

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• Untuk room yg connecting type apa ya
  
  
  • Monday, 6 April 2026
  • Dear sir/madam,
    
    we have no room with connecting door, thank you.

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• Do you have vegan options for breakfast and lunch ? Does jungle suite have a pool?
  
  
  • Monday, 6 April 2026
  • Yes, we do have vegan options for breakfast and lunch. Our jungle suite room does not provide private pool

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• Hello, do you offer a floating breakfast with the private pool villa?
  
  
  • Monday, 6 April 2026
  • Yes, we provide free floating breakfast for our guests who stays in Villa categories. We do not provide floating breakfast at our main pool.

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• Hi, can I bring 8 years old kid to stay there?
  
  
  • Monday, 6 April 2026
  • Our property actually for adult only, however on this current situation our management honor to accommodate family with term and condition: All consequences occurred during stay will be under parents responsible, Sign disclaimer form upon check in

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• hi.. my family plans to stay here 1 night on June 26~27. what options do you have? have a family suite for four of us? (two kids 18&17 years old)
  
  
  • Monday, 6 April 2026
  • Our maximum capacity is 3 adults

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• How far is the resort to the beach? What is the closest beach? Also how far is it from Kelingking Beach?
  
  
  • Monday, 6 April 2026
  • Basically our resort is quite far from the beach because our location is in the middle of the Bali island. The closest beach is Sanur Beach (32km) which takes around 1hour to get there. Kelingking Beach is in another island, but still in Bali.

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• Hi my daughter is 6, can I make a booking for a family?
  
  
  • Monday, 6 April 2026
  • Our property actually for adult only, however on this current situation our management honor to accommodate family with term and condition: All consequences occurred during stay will be under parents responsible, Sign disclaimer form upon check

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• Hello everybody good morning My question is It’s near from the airport !?
  
  
  • Monday, 6 April 2026
  • our resort location are about 1 and a half hour driving from the airport

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• Hii coming from India is quarantine requirement?
  
  
  • Monday, 6 April 2026
  • Currently our International border still closed until further notice

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• Is there a private pool in "Jungle Suite with free benefit" room type?
  
  
  • Monday, 6 April 2026
  • Our Jungle Suite room do not have own pool, only Villa category that have own pool

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• do you have a twin bed room
  
  
  • Monday, 6 April 2026
  • Dear sir/madam, we do have twin bed (hollywood twin) but in very limited number

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• Hello Why is chek-in in this hotel so late, it shows from 4 pm? it's possible to get it earlier?
  
  
  • Monday, 6 April 2026
  • Actually is for health protocols to enable us clean the room better and longer with disinfectan and additional protocol that our government apply since covid 19

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• I looking to arrive next week can you arrange airport pick up and transfer for two people thank you?
  
  
  • Monday, 6 April 2026
  • In relation to your request, airport pick up service is available and can be arranged with additional cost at IDR 600,000 net per car per one way

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• Hi! What would be the rules during Niepi day? Will guests be allowed to go out and use hotel facilities? How the suite with double bed looks like?
  
  
  • Monday, 6 April 2026
  • On this day (Nyepi) the whole island will be silence in one day and no single activity is allowed. And also, neither check in nor check out is allowed. Meanwhile, activity at our resort remains normal but with minimum sound/voices and lights

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• Hi my dear friend and I are planning a trip to Malaysia and Bali. we will be travelling from Scotland once it is safer to travel. I was wondering if any of your villas have twin beds.
  
  
  • Monday, 6 April 2026
  • Please be inform that most of our rooms/villas category all is with fix king size bed and be informed for the twin bed that we provide is holly wood twin not a real twin bed which are very limited in Kayon Jungle Suite room category only
    

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• How to reach the hotel?? we r coming from india will be landing at Denpasar airport.
  
  
  • Monday, 6 April 2026
  • In relation to your request, airport pick up service is available and can be arranged with additional cost at IDR 600,000 net per car per one way. Should you wish to book, please do advise us by return with your flight number

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• Hi if it’s 3 of us. Me and my two adult children. Would I be able to book 1 villa for 3 of us and if yes how can I do it?
  
  
  • Monday, 6 April 2026
  • Our room capacity is for 2 adult and maximum 3 adult with extra bed and applied extra charge

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• Hi.. is there room with twin bed? Bec we are travelling with 2 teenagers..
  
  
  • Monday, 6 April 2026
  • Regarding to your question on room with 2 beds ( TWIN BEDS ). Please be inform that we have limited twin bed and our twin bed is twin Hollywood, most of our room category all is with fix king size bed.

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• are kids under 6yo allow to stay in this property?
  
  
  • Monday, 6 April 2026
  • Unfortunately kids 6yo and under 15yo is not allowed to stay at our property

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• Hey! Are you part of the agreement that we can come straight to your hotel for quarantine or do we have to go somewhere else for 5 days? Thanks!
  
  
  • Monday, 6 April 2026
  • Actually our resort is not one of the resort who selected by our government for quarantine purpose. Therefore you may contact the embassy first to assist you

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• hello, im looking to book "suite jungle" wondering what bedding options you have. there will be 3 adults. 1 couple and their mother in law
  
  
  • Monday, 6 April 2026
  • our bed type is king size bed and additional information in our resort, our room capacity is for 2 adults and a maximum of 3 adults with an additional extra bed of IDR 600,000 per night including breakfast

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