What are our guests' most frequent inquiries?

• Hello! I would like to book two nights in your hotel, I saw that is possible to do a wine tasting, is it possible to have a brochure about? Thanks
  
  
  • Sunday, 9 October 2022
  • Dear Sir, I am sorry about this late reply.
    I would be glad to share a file with all the experiences if you were so kind as to send me a mail address.
    
    With best regards
    
    

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• Hello - will your pool and restaurant be open 5- 7 September 2023 please?
  
  
  • Friday, 11 August 2023
  • Dears
    thanks for your reply.
    Yes they will both be open.
    We warmly suggest to book the Osteria in case you want to have dinner with us.
    Thanks
    Cate

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• Hello Do the rooms have AC?
  
  
  • Saturday, 6 August 2022
  • Yes!
    All our rooms have AC!
    Cate

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• Good evening My 79 year old mother is arriving at 9:40 tomorrow on a Lufthansa flight. I would like to book her in for a night.Do you offer a shuttle
  
  
  • Sunday, 14 July 2024
  • Dear,
    
    Unfortunately the Hotel doesn't offer a shuttle service, however, if contacted in advance, the reception is able to arrange private transportation. Otherwise, Torre a Cona is well connected to Florence by taxis.
    We wish you a lovely day.

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• Hello, we are considering staying in august, what is the best way to get to and from the property?
  
  
  • Thursday, 6 July 2023
  • In our opinion, the best way to get to and from the property is by car in order also to discover some parts of Tuscany located close to us.
    Otherwise, another good solution would be to take a taxi. Our reception staff would be glad to assist you.

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• Hi, can the hotel arrange for pick up from Florence and drop off at airport upon check out ? Thank you
  
  
  • Saturday, 17 June 2023
  • Dear,
    
    We are happy to inform you that, if booked in advance, we are able to organize pick up and drop off with private driver.
    Best regards

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• Hi, What is the easiest way to arrive from Florence train station? Catherine Thomas
  
  
  • Sunday, 2 April 2023
  • Dear Catherine,
    
    Thank you for contacting us.
    
    The easiest way to reach us from Florence is by catching a taxi, the ride costs around 50 - 60 € per way.
    
    We remain at your disposal for any further information.
    
    Best regards,
    
    Matteo

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• Hello, will the pool be open beginning of October, I’m looking to book a weekend? Thanks
  
  
  • Saturday, 18 June 2022
  • Dears, depends on the weather...it is will be nice we keep it open.
    Regards
    Cate

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• Good afternoon, do you offer transportation from florenece as well ?
  
  
  • Monday, 5 August 2024
  • Dear Guest,
    
    We do not offer a shuttle from or to Florence but, if needed, we are able to arrange private transportation on request.
    Once the guests are here, we are also able to call or schedule taxis for them.
    
    With best regards,
    Torre a Cona Staff

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• Hi,is there a possibility to add an additional bed to the room for one night? Best wishes
  
  
  • Sunday, 21 July 2024
  • Dear,
    
    All our rooms are double and is possible to add a baby coat for free in each room.
    In our Suite Tuscan View, there is the possibility with a supplement to host more than 2 by opening the sofa bed.
    
    We wish you a lovely day.
    
    Best regards

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• My questions relates to tours. I see from the web that you have a tour desk. Can you connect my wife and I with guided tours around Tuscany from your location while we are staying with you? Thank you once again in advance for your time.
  
  
  • Tuesday, 29 August 2023
  • Dears, we have some tours inside the estate. We can send the brochure of it if you write us.
    For tours around Tuscany we provide a suggestion of an tour operator we work with.
    Regards
    Cate
    

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• Hello! Is it possible to arrange car service from Badia a Coltibuono to your hotel?
  
  
  • Sunday, 20 August 2023
  • Dear,
    
    please write us in your private chat.
    
    Kind Regards,
    Reception Staff

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• Can you arrange for a driver from the Florence train station to your property? And do you suggest/arrange day trips from your property to wine/restaurants in the tuscan hill country?
  
  
  • Thursday, 16 March 2023
  • Dears
    Thanks for your request.
    We can provide a private transfer from Florence SMN to Torre a Cona at Euro 105 per car.
    It would be a pleasure to suggest or arrange booking for wineries, restaurants ecc.
    Regards
    Cate

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• Is there facility to play tennis nearby?
  
  
  • Saturday, 19 April 2025
  • Dear ,
    
    There is a Tennis court in Rignano sull'Arno, a small town located at 10 minutes driving from us.
    
    Have a lovely day.
    
    Best regards

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• Hello We would like to come spend the weekend with you but do not have a car. How much is a taxi to get to your place by taxi? Thank you
  
  
  • Tuesday, 25 October 2022
  • Dear Customer,
    
    Thank you for contacting us.
    
    A taxi from Florence center costs around 50€ per way and around 80€ from Florence Airport.
    
    The Reception will be glad to assist customers in reserving a taxi for the return trip.
    
    Best regards,
    
    Matteo
    

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• Do you have interconnected rooms?
  
  
  • Wednesday, 15 April 2026
  • Dear,
    I'm happy to inform you that we do have interconnecting rooms.
    Warm regards,

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• Coming from the US and don't know much about train system . Was planning on getting there from Rome in the train , Is there something near by to get off on ? if so what near by town/city? do we need to get a taxi from there?
  
  
  • Monday, 11 July 2022
  • Dear Guest,
    coming from Rome by train the easiest way is to stop in Florence SMN and take a Taxi from there to Torre a Cona We are at 30 minutes from the Florence city center. The taxi costs about 50 euros one way
    Best Regards
    

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• Do you have bike rentals available? Are we able to wander the grounds by ourselves? Thank you!
  
  
  • Friday, 31 March 2023
  • Dears,
    We have a lot of hiking trails here around where you can stroll around.
    We have also guided hiking!
    Bikes: not yet.
    Regards
    Torre a Cona

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• do you provide electric kettle in rooms
  
  
  • Saturday, 3 June 2023
  • Dears,
    yes you have kettle and a wide range of excellent teas!
    Regards
    Cate

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• Hello How many bedrooms does your property have please?
  
  
  • Saturday, 11 May 2024
  • Dear,
    The estate has at the moment 25 rooms divided in different categories.
    
    Best regards,
    Torre a Cona staff

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• Hello, we’ll be arriving 19-21 March, what activities will be available please? We are really interested in wine tasting, cookery and horse riding
  
  
  • Wednesday, 22 February 2023
  • Dear Client,
    Please, reach us and we will be glad to send you a brochure with details and prices of the available experiences at the Estate.
    Best regards,
    

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• can you give me an approximate cost for a taxi to Ponte Vecchio please ?
  
  
  • Friday, 19 July 2024
  • Dear Guest,
    The taxi from us to Florence center should cost around 80€ while from Florence center to us should be around 60€.
    Best regards

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• How can we get into Florence, is there a shuttle service or taxis? I do not want to drve.
  
  
  • Wednesday, 5 June 2024
  • Dear Client,
    Florence can be reached by taxi and our reception will be glad to assist you in organizing transportation to the city.
    Best regards

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• Hi, if we wanted a room with a balcony or terrace and view which room do you recommend ? Thanks !
  
  
  • Wednesday, 18 October 2023
  • Dear,
    
    we regret to inform you that all our rooms have no balcony or terrace.
    
    Best of our regards

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• Hi there. Will the restaurant and all facilities be open on 1 May (Labour Day)? Thanks.
  
  
  • Saturday, 29 March 2025
  • Dear,
    During the 2025 season, our restaurant is open every day for lunch from 12.30 pm to 02.30 pm and for dinner from 07.00 pm to 09.30 pm.
    
    Have a lovely day!

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• Do you have transportation to the airport by chance ? How difficult is that to set up if not ?
  
  
  • Saturday, 18 June 2022
  • Hello
    we may provide the transportation from Florence Airport for euro 120 one way. Please let us know if you would like to confirm it. Just in case please send us the flight number.
    Regards.
    Arianna

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• I am a tour leader for a group of 25 pax travelling in Italy using a big coach.From the pictures can the coach go up to the hotel? We have big luggages so how do we get the luggages to the reception? Is there a slope with flat surface for us to pull up our luggages to the reception? Thank you.
  
  
  • Friday, 17 November 2023
  • Dear Client,
    Depending on the size of the coach you might be able to reach the reception of the place. In the case of big coaches such as 50 seats coaches, it might be necessary to stop before the reception.

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• Which international airport is nearest the property? Do you have a shuttle to your property from the airport?
  
  
  • Tuesday, 2 February 2021
  • The closest international airport is Firenze Peretola.
    Some European companies, Ryanair for example, flight to Pisa Airport.
    A shuttle from and to the airport can be reserved through our reception.

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• What transport is available to get to Florence
  
  
  • Monday, 10 April 2023
  • Dear,
    we do not have a shuttle service.
    To reach Firenze, you can take a bus from the nearest bus stop (at 1km from our Estate) or by train from the nearest train stations in Rignano Village (8km)

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• Hi I just wish to inquire options and estimate fare from Florence Airport to your hotel?
  
  
  • Wednesday, 3 May 2023
  • Dear,
    
    it depends. If you will take a standard taxi we do not know the exact price because it depends on the time. With a private taxi it depends on how many guests you are.
    Please, write us a directly with all details.
    
    Regards

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• HI We are planning to visit Tuscany in July 1. How far your villa to the city centre? Can we get to the city centre by taxi easily? 2. Is there any golf courses nearby? 3. Is there any small town or restaurant near your villa?
  
  
  • Friday, 31 March 2023
  • Torre a Cona is 20 min drive from Florence. Depending on the traffic, it will take 30 min to be in city center. Taxi: to city center is around Euro 50. Nearest golf course is Centanni Golf Club or Ugolino in Impruneta. Restaurants nearby.

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• Hi, can we request for a pick up at the Sta Maria Novella Station? We have a booking with you from July 27-29th.
  
  
  • Wednesday, 19 July 2023
  • Dear Sir,
    
    please write us in the chat. Here we are not able to see your booking
    
    Kind Regards,
    Reception

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• would you offer a ride into Florence?
  
  
  • Thursday, 16 March 2023
  • Dears
    we can provide a private transfer to Florence.
    Euro 105 per car.
    Regards
    Cate

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• I wold like to know if I stay in this Estate I could book a photography session?
  
  
  • Saturday, 15 June 2024
  • Dear Sir/Madame,
    
    We would like to inform you that photography sessions must be organized before the arrival date in accordance with the Manager

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• Distance to closest Train Station? Name of closest Train Station? Availability of Taxi from Train Station to your Property?
  
  
  • Sunday, 27 August 2023
  • Dear,
    The closest train station is in Rignano sull'Arno but is very difficult to get a taxi from there. We would suggest you instead to get a taxi from SMN Florence train station, outside the building there is a taxi stand with cars at your disposal.

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• Hi Is the hotel easy to reach on public transport from Florence on a Sunday?
  
  
  • Wednesday, 22 February 2023
  • Dear Client,
    
    On Sundays, there are busses running from the main Bus station of Florence but in a smaller number than the ones running during the week. The closest bus stop is San Donato in Collina, around 10 - 15 minutes walk from us
    Best regards

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• Please could I have the information on the wine tasting please?
  
  
  • Thursday, 3 November 2022
  • Dears
    We are working on 2023 Experiences!
    Regards
    Cate
    

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• Hi, can we have 2 adults and 2 children stay in the junior suite? One child is aged 12 and would need a bed, the second is 18 months and needs a cot.
  
  
  • Friday, 14 April 2023
  • Dear Guests,
    Unfortunately, our Junior Suites can accommodate a maximum of 2 people and an infant in a cot.
    We would recommend you book either our Palatial Tuscan View Suite or our Tuscan View Suite. These rooms can accommodate the for of you.

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• hello, we are planning to stay from 7th to 11th of May. can you please share the brochure with activities as well the restaurant menu? thanks
  
  
  • Friday, 31 March 2023
  • We cannot share our link here.
    Please go to our site.
    Regards
    Cate

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• Is public transport to take us from your resort to the city of Florence,, if so how much does this cost? Thank you
  
  
  • Monday, 18 March 2024
  • Dears
    From City center to Torre a Cona there are a couple of buses running, but then they stop 1 km far from the Villa and the road to walk is a bit dangerous.
    Better to get a taxi and costs are around 60-70 Euro per ride.
    Regards Cate
    

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• the pool is heated?
  
  
  • Sunday, 19 March 2023
  • No, our pool is an open-air one and it is not heated and has saltwater

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• hi, is your restaurant, cooking classes and pool open all year round ? thank you Sarah
  
  
  • Friday, 9 June 2023
  • Dears
    We are open from the middle of March to end of November and activities are carried out only during opening times.
    Thanks
    Cate

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• Hey we are looking to celebrate my birthday and to stay at the hotel 29 April - 1 may (two nights). Would your pool be open? Many thanks
  
  
  • Thursday, 13 August 2026
  • Thank you for the question. The pool is open from April 1st, however, the water is not heated.
    

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• Hello, Does the location offer any activities?
  
  
  • Thursday, 13 August 2026
  • Hello, we offer several activities from the wine cellar visit + wine tasting, horseback riding, cooking courses ,trekking paths etc. please get in contact directly to have the full brochure

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• Can you arrange a pick from the train station in Florence and return to the center of Florence at the end of the stay and what would be the rate?
  
  
  • Thursday, 13 August 2026
  • Dear,
    sure we can provide a taxi service to town or a private driver.
    Regards
    Cate

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• Is the te a bathroom in standard rooms?
  
  
  • Thursday, 13 August 2026
  • Hello,
    all our bedrooms have bathrooms with shower or tub.
    Regards
    Caterina

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• Is there a bus service from Florence?
  
  
  • Thursday, 13 August 2026
  • Dear,
    yes there is a bus that stop 800 mt from the main gate.
    It departs from Florence train station of Santa Maria Novella and has other stops on the way to San Donato in Collina.
    Bus number is 351 or 353.
    Regards
    Cate

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• Can you send us a brochure of your vineyards activities hotel prices for sept/October 2022 Dorothy Deignan Perretti Robert Margadonna
  
  
  • Thursday, 13 August 2026
  • Dear,
    yes we have lot of activities.
    Please refer to our main page site.
    Thanks
    Cate

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• Hi, until when is the seasonal pool open? Thank you, Laura
  
  
  • Thursday, 13 August 2026
  • Dear Mrs Laura,
    for the moment until 30 Sept.
    Regards
    Caterina
    

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• Hello my friend just stayed there and told me pets were allowed but I see in the description pets are not allowed?
  
  
  • Thursday, 13 August 2026
  • Dear,
    
    Pets are allowed in our apartments. If you wish to check the availability, look for CasaVilla Rentals By Torre a Cona.
    
    Warm regards

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• Can you please let me know the rough cost to travel to the city centre - and how that works out. Are you on a bus route at all - or would it be taxi?
  
  
  • Thursday, 13 August 2026
  • Dear,
    There is a Bus stop 10 min walk from the Estate.
    Otherwise we can call taxis or private drivers.
    Costs vary from 45 to 90 Euro one way.
    Regards
    Caterina

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• HI, it is my Sons 30th Birthday so we are planning to visit two couples.. I wondered if the pool may be open in September and October. Kind regards, Joanna Edmonds
  
  
  • Thursday, 13 August 2026
  • Dear Joanna,
    thank for you message. The pool is open from may to the end of October. Water is not heated
    We hope to host you for this important celebration

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• Hi, what is the best way to get to you from Florence?
  
  
  • Thursday, 13 August 2026
  • Dear,
    by taxi is the best.
    In 20-30 min drive you are in Torre a Cona.
    Otherwise you could rent a car.
    Regards
    Cate

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• Please tell meabout your shuttle service into Florence and also approximate taxi fare into Florence (train station)
  
  
  • Thursday, 13 August 2026
  • Hello,
    the shuttle service from Florence Railway station SMN is 100 euro on way. Taxi are available too and costs rougly the same depending of the traffic

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• Is the shuttle service into Florence running again? I see it was stopped due to COVID. How much is the shuttle into Florence?
  
  
  • Thursday, 13 August 2026
  • Dear
    from Florence city center a taxi could costs about 60/70 euro during the day. At night there is a surcharge.
    A private driver with a Van Mercedes V class costs euro 100 during the day .
    

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• Hi, Do you have wine tasting and food available tomorrow? Thanks.
  
  
  • Thursday, 13 August 2026
  • Good morning,
    We have wine tastings in different solutions.
    https://www.torreacona.com/en/tastings
    In which date are you interested?
    Thanks Cate
    

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• Can you provide the rates for a taxi or private driver from Florence?
  
  
  • Thursday, 13 August 2026
  • Taxi: from Euro 35-40 to 50-60, depending from which part of the city you leave.
    Private driver: Euro 100 from city center - Euro 120 from Florence Airport.
    

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• Is breakfast included? Thanks
  
  
  • Thursday, 13 August 2026
  • Dears,
    Breakfast is not included.
    Buffet Breakfast Euro 20 per person per day.
    Regards
    Cate

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