What are our guests' most frequent inquiries?

• Is room service available for superior twin room villa?
  
  
  • Monday, 2 September 2019
  • Dear Guest,
    
    the room service is not available for rooms in villa.
    
    Warm regards
    
    Booking office

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• What you mean private beach? Do I have to pay extras for umbrella and chairs? How about the pool do I have to pay extra as well? let me know please. Thanks.
  
  
  • Wednesday, 30 September 2020
  • Umbrella and chairs on the Beach are on extra payment.
    Pool is free

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• Is your private beach next to the property or do I need to use a means of transportation to go there?
  
  
  • Thursday, 10 October 2019
  • At the Unahotels Naxos Beach Sicilia there is a private beach; it is about 300 mt far from rooms.

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• Is there airport shuttle from Catania airport? If yes could explain how many times a day and which hours ?!
  
  
  • Tuesday, 16 March 2021
  • Dear,
    it is possible to book a private transfer service, or there is a line bus from Airport to Recanati (mt. 600 far away from Hotel) you can see time table on the web site: www.interbus.it
    Kind regards.

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• I would like to know the timetable for dinner?
  
  
  • Thursday, 23 February 2023
  • Dear Guest
    Below are the times of the restaurant services
    Breakfast: 07.00 - 10.00
    Lunch: 12.30 - 14.00
    Dinner: 19.30 - 21.15
    
    We remain at your disposal for further information and clarifications
    
    Booking Office
    Naxos Beach Sicilia

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• What's the pet policy? are pets allowed everywhere in the hotel please?
  
  
  • Thursday, 6 June 2024
  • Dear Guest.
    
    for this kind of request, I kindly ask you to contact the Hotel directly.
    
    Remaining at your disposal and send you our kind regards,
    Central Booking Office Gruppo UNA Sicilia UNAHOTELS Naxos Beach
    

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• Hello We are family with two adults and two kids, 12 years and 2 years Which room available for us with two bedrooms? Thank you
  
  
  • Thursday, 21 July 2022
  • Dear,
    thank you for your answer.
    For your family you need to book 2 double rooms
    Kind regards

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• When is the best time to visit your property for the perfect beach holiday?
  
  
  • Thursday, 10 October 2019
  • Dear Guest,
    
    the best period is from April to October.
    
    Warm regards
    
    Booking office

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• What time is breakfast served?
  
  
  • Saturday, 22 August 2020
  • Dear Guest,
    
    breakfast is served from seven to ten.
    
    Regards
    
    Booking office

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• is there Airport shuttle from Catania Fontanarossa Airport?? If yes how many times a day? And is it free of charge??
  
  
  • Tuesday, 16 March 2021
  • Dear,
    it is possible to book a private transfer service, or there is a line bus from Airport to Recanati (mt. 600 far away from Hotel) you can see time table on the web site: www.interbus.it
    Kind regards.

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• Are there irons in the villas?
  
  
  • Saturday, 22 August 2020
  • Dear Guest,
    
    no, we aren't.
    We have a laundry service on payment.
    
    Warm regards
    
    Booking office

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• hello! will the swimming pool be open in the end of april?
  
  
  • Thursday, 9 March 2023
  • Dear Guest
    We confirm that you will find 2 swimming pools open
    Best Regads
    Booking Office
    Naxos Beach Sicilia

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• We only see half board options, how do we get all inclusive? Thank you
  
  
  • Monday, 6 March 2023
  • Dear Guest
    The full board and all inclusive formulas can be purchased directly upon arrival at the hotel
    Best Regards
    Naxos Beach Sicilia

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• Are there bars and restaurants in walking distance?
  
  
  • Monday, 24 February 2020
  • Nearby Hotel there are several bars and restaurants.
    Kind regards

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• Please can you tell me if you offer a shuttle service to and from the airport? Thank you
  
  
  • Saturday, 23 August 2025
  • Dear Guest,
    
    we confirm we have a shuttle bus from teh hotel to Taormina city centre; the supplement will be euro 3,00 per person per way.
    Kind regards

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• How do you go about booking private transfer service and how much is it? (From Catania airport)
  
  
  • Friday, 16 September 2022
  • Dear Sir,
    we organize private services from the airport to the hotel, the cost during the day per 2 people is Euro 100.00 each way.
    Sincerely.

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• Is the beach also now in October available for swimming? And are Sinnesarten possible? Thank you in advance.
  
  
  • Monday, 16 October 2023
  • Dear,
    thank you for your interest to UNAHOTELS Naxos Beach Sicilia.
    Access to the beach will be available depending on weather conditions.
    Thanks and best regards

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• Hi, is kids pool opened in the second part of april?
  
  
  • Tuesday, 5 March 2024
  • Dear,
    
    the central swimming pool with the adjoining children's pool will be open in April subject to weather conditions. Olympic swimming pool will be closed.
    Thank you for your interest, kind regards
    UNAHOTELS Naxos Beach Sicilia
    ?

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• How close to the town are you and can my 14 year use the gym facilities with a adult accompany if required Thanks
  
  
  • Thursday, 9 March 2023
  • Dear,
    we are 7 km from Taormina and 2 km from Giardini Naxos center.
    14-year-olds can attend the hotel gym when it is supervised by the instructor and with parental indemnity.
    Thanks and best regards.

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• Dear unahotels Naxos Beach, What is the resort fee per person/per night in Your hotel? Is it to be paid at arrival or on departure?
  
  
  • Tuesday, 13 September 2022
  • Dear guest,
    we inform you that there are not Resort extra fees.
    Best regards.

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• I plan to come in May '23. What trips do you have available to be purchased during my stay? if you have estimate prices it would be great to know
  
  
  • Thursday, 29 September 2022
  • Dear,
    thanks for contacting us.
    Our concierge service offers a wide range of excursions whose rates are according guest's requested destinations and services . We offer individual or collective excursions.
    Thanks and best regards
    

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• is tea making facilities available in rooms?
  
  
  • Tuesday, 2 August 2022
  • Dear,
    thank you for your answer.
    Tea making facilities are available in rooms on request.
    Kind regards
    Book. Dept
    

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• How can we go to Taormina? We have no car))
  
  
  • Wednesday, 24 June 2026
  • Dear Guest,
    
    I kindly inform you that you could reach Taormina from our hotel by our shuttle bus, that you can book at the Concierge desk or by public bus, from the Terminal at 700 mt from our hotel.
    
    Best regards,
    Desirée

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• Hi is possible to have a kettle in the room please? thank you
  
  
  • Wednesday, 1 March 2023
  • Dear guest
    kettles are available upon request
    Best Regards
    Booking Office
    Naxos Beach Sicilia

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• existe -t-il des arrêt de bus à proximité de l'hôtel pour se déplacer vers les sites touristiques merci
  
  
  • Wednesday, 1 March 2023
  • Cher client
    L'arrêt de bus public est à 500 mètres
    Salutations
    Bureau de Réservation
    Naxos Beach Sicilia

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• Hello, what is the size of your single beds? Can these be pushed together to make a king bed (180cm)?
  
  
  • Monday, 27 May 2024
  • Dear,
    the length of the beds is 1.90 and it is possible to join them.
    Thanks and good afternoon

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• hello, is the beach open now?
  
  
  • Saturday, 7 October 2023
  • Dear guest,
    we inform you that the beach is open and equipped with sunbeds and umbrellas.
    Best regards.

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• Is the hotel suitable for a wheelchair user with easy access to all areas. The user can walk short distances but cannot climb stairs. Thank you
  
  
  • Monday, 6 March 2023
  • Dear Guest
    We confirm that the entire resort is wheelchair accessible
    Best Regards
    Booking Office
    Naxos Beach Sicilia

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• does your hotel offer pickup service from the airport to the hotel?
  
  
  • Wednesday, 1 March 2023
  • Dear Guest
    We do not have an airport shuttle service but we can arrange private taxi upon request
    Best regards
    Booking Office
    Naxos Beach Sicilia

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• hair salon?
  
  
  • Tuesday, 11 June 2024
  • Good morning,
    There is a hairdressing service inside the Resort
    Thank you

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• hi, we are a family of 6 (7, 14, 16 & 16), could we book 2 rooms next to each other and if so, which ones would they be?
  
  
  • Monday, 6 March 2023
  • Dear Guest
    It is possible to book 2 triple rooms they will be allocated next to each other
    Best Regards
    Booking Office
    Naxos Beach Sicilia
    

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• Hi, is the pool heated in October ?
  
  
  • Monday, 6 March 2023
  • Dear Guest
    The hotel pools are not heated
    Best Regards
    Booking Office
    Naxos Beach Sicilia

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• Is it pet friendly?
  
  
  • Friday, 21 March 2025
  • Dear Guest,
    
    we confirm it is possible to bring a dog booking only a superior villa garden view.
    Animals cannot stay in the Premium room hotel.
    
    Kind regards
    Booking office

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• Hi, my wife and I would like to book a room for 5 nights commencing 1 October 2023. My wife uses a wheelchair so please confirm that an accessible room is available and that the property is accessible by wheelchair. Thanks, John.
  
  
  • Monday, 6 March 2023
  • Dear Guest
    We confirm that the entire resort is wheelchair accessible. Disabled rooms have a maximum capacity of 2 people and are on request
    Best Regards
    Booking Office
    Naxos Beach Sicilia

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• hi is it possible to reserve a superior double room 1 x double and 1 x twin bed for 2 adults and two children aged 11 and 14 ? kind regards
  
  
  • Monday, 6 March 2023
  • Dear Guest
    The rooms for 4 people are the villas (2 separate bedrooms). If you want to stay in the main building in the hotel, you must book 2 connecting rooms
    Best Regards
    Booking Office
    Naxos Beach Sicilia

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• Hi, is there a charge for pets?
  
  
  • Monday, 31 August 2026
  • Hi, yes, there is. The price is 35.00 euro per stay.
    Best regards

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• Hello, How much cost the umbrella and the chair in your private beach for 2. Is it possible to book it upon check in? Regards Caterina
  
  
  • Monday, 31 August 2026
  • Good morning,
    1 umbrella+2 chairs cost Euro 18,00 per day.
    Beach service is to reserve after check-in at our Beach Point.
    Kind regards

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• Hi do I have access to a private beach and pool Thank
  
  
  • Monday, 31 August 2026
  • Good morning,
    beach service in on extra payment, pool is included
    1 unbrella +2 chairs about
    Euro 18,00 per day
    Kind regards

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• Good Morning, how much is a shuttle bus to bring us there from Catania airport fontarossi? We are going to be 8 people. And if we want to go out and eat where the promanade is...is there a 30 min walk? If you provide a shuttle bus to there...how much would that cost please? thank you
  
  
  • Monday, 31 August 2026
  • Good morning,
    we can suggest a private transfer service both for airport transfer and to reach promenade .
    We give you e-mail address to ask for information: info@francogroup.it
    Kind regards

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• The property policies say that there are no extra fees for the child. Can I book a room for two people without extra fees for the 4 year old child?
  
  
  • Monday, 31 August 2026
  • Dear Guest,
    
    property policies are : children from 0 to 1,99 y.o are free of charge; children from 2 y.o. to 11 y.o. have a 60% reduction, so they will pay for 40%.
    
    Warm regards
    
    Booking office

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• Hi , do you have a tennis court and tennis coaching?
  
  
  • Monday, 31 August 2026
  • Hello, yes we have.

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• Can I request a room with a sea view on a first (or second) floor as I am scarfed of heights
  
  
  • Monday, 31 August 2026
  • Dear Guest,
    
    yes, it is possible according to our availability.
    
    Warm regards

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• Need to know if they provide extra beds for the kids? For a 1year and a 3 year old in a room with 2 adults? What room should I book pls
  
  
  • Monday, 31 August 2026
  • Good morning,
    please book triple Superior villetta room
    Kind regards

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• Are all the beds in one room?
  
  
  • Monday, 31 August 2026
  • In Superior Family rooms there are two separate bedrooms, in one there is a double bed and in the other one 2 single beds. The toilet in common. Family rooms are on 1st floor.

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• Hi, are we allowed to sunbathe on the beach without booki go the umbrella and etc. Do all rooms have sea view? Thanks.
  
  
  • Monday, 31 August 2026
  • Dear guest, yes, you can do it. The rooms with sea view are executive and classic, not villa.
    

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• Do you provide cots
  
  
  • Monday, 31 August 2026
  • Dear Guest,
    
    we could provide to put the baby cot in the room.
    It is on payment : Euro 8,00 per night or Euro 50,00 per week to pay directly at the arrival in Hotel.
    
    Warm regards

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• Hi! Is your spa and wellness area open now in October? What services are available?
  
  
  • Monday, 31 August 2026
  • The hotel has a wellness center open until end season and for an extra fee. The available services are beauty treatments and massages. It does not have a wet area.
    We thank you for contacting us and we send you our best regards.
    Book. Dept
    NBS

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• Hello, Are the beds in family superior villas all on one bedroom or 2 bedrooms? Thanks
  
  
  • Monday, 31 August 2026
  • Dear Guest,
    
    family room is 32 mq with two spaces; the main room for parents and the second room with two beds for children.
    
    Regards
    
    Sara Lumia

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