What are our guests' most frequent inquiries?

• Is there a smoking rooms?
  
  
  • Tuesday, 21 June 2022
  • In Austria it is not allowed to smoke inside the buildings, that is why we do not have smoking rooms and smoking lounge anymore. You can smoke in front of the hotel in a special place dedicated.

  ---

• Your room listings state tub or shower. I definitely want a shower. The tub is unnecessary. Do you have such rooms? Thanks Mark
  
  
  • Saturday, 8 April 2023
  • Dear Guest,
    
    thank you for your message.
    
    The rooms have shower or tubs. ofcourse we can offer you a room with a tub.
    Kind regards,
    
    Maram Gabut

  ---

• Hi there, Just wondering if the airport shuttle to your hotel is free for the guests? Thanks and regards, Marion
  
  
  • Wednesday, 8 January 2020
  • The shuttle service is not free of charge

  ---

• Please advise is parking available at the hotel for the guest
  
  
  • Saturday, 24 December 2022
  • Dear Guest!
    Private parking is possible on site (reservation is not needed) and costs € 35 per day.

  ---

• Is there a walkin shower
  
  
  • Monday, 21 October 2019
  • Dear Guest,
    there are a few rooms in the booked category with a shower available.
    Please note that this request is subject to availability.
    Best regards,
    Grand Hotel Wien

  ---

• Can you add extra bed to fit 3 people?
  
  
  • Friday, 12 May 2023
  • yes if you book the Grand Category or higher

  ---

• Hi Can the standard room and king bed grand be opened / connected to each other?
  
  
  • Friday, 12 May 2023
  • Unfortunately not connecting is possible if you book for example one King Bed Premium and 1 2 Twin Bed Premium room.

  ---

• Hi, read that the Premium King Room can fit 3 adults, but the room only have 1 king bed? How is this possible? Is there a sofa bed in the room?
  
  
  • Monday, 7 November 2022
  • Dear Guest!
    We can also provide an extra-bed in your Room so there is enough space to fit in 3 People.

  ---

• Is there fridge and tv in the room?
  
  
  • Monday, 7 November 2022
  • Dear Guest!
    Yes, we provide a Mini-Bar Fridge and there are also TV's in every room.

  ---

• hi I want a driver to take us from the airport to the hotel, and when we return, he take us back
  
  
  • Tuesday, 13 June 2023
  • dear guest,
    
    please contact the hotel for further assistant!

  ---

• Can the premium king bed room accommodate 3 (by adding an extra bed). How much is the 3rd person fee, and is the extra bed free?
  
  
  • Thursday, 13 July 2023
  • Dear Guest,
    we can accommodate 3 People in our Grand Rooms, the extra bed fee is EUR 92,00 for children over 13 yearls old.

  ---

• Hi , Is smoking allowed out on the Balcony/Terrace ? Dan ken.
  
  
  • Tuesday, 16 July 2024
  • Dear Mr. Ken,
    
    Thank you for your message.
    
    Smoking is only permitted on the terraces and balconies; otherwise, we are a smoke-free hotel.
    
    Best regards,
    
    Barbara Ruckenbauer
    Reservation Apprentice

  ---

• Hello, could I order small oackage to the Hotel adress to be delivered for me? Thanks for info
  
  
  • Friday, 7 June 2024
  • Thank you for your question! Yes, you can send a small parcel to our hotel and we will safekeep it for you until your arrival. We kindly ask you to send us a message prior informing us about the details.

  ---

• Are you close to town hall and Christmas market?
  
  
  • Tuesday, 24 October 2023
  • Yes, the Hotel is located in the city centre. We have alot of christmas markets nearby.

  ---

• Hi, I am considering booking your hotel. We are two adults and twins 4 years old. Do you have a big room with a king and two twin beds, or apartment?
  
  
  • Friday, 28 October 2022
  • Dear Guest!
    Thank you for your interest in our hotel!
    Unfortunately we do not have a apartment, but we can offer you two interconnecting rooms with one king and
    two twin beds. (1 Premium King Room & 1 Grand Twin Room)
    Kind regards
    Anna

  ---

• Dear Madam/Sir, please advice if you have free parking in your hotel& Thank you and regards, Natalya
  
  
  • Monday, 6 May 2024
  • It is possible to use the parking garage "Palais Corso" for only 36 EUR per day.

  ---

• Is breakfast included and is it served in the dining room
  
  
  • Thursday, 8 February 2024
  • Dear Guest,
    you can certainly book a reservation with breakfast included. If not, you can still spontaneously decide to have breakfast which is in the Grand Brasserie on the first floor. Dinner would be served in different restaurants in the hotel.

  ---

• hi ,do you have iron and its table ?
  
  
  • Tuesday, 13 June 2023
  • dear guest,
    
    yes if you tell us at check-in or when you are staying in the room we can bring you our ironing set.

  ---

• Hi is it possible to check in early 10-11
  
  
  • Monday, 28 August 2023
  • Dear Guest,
    
    this request is upon availability.

  ---

• Is there Swimming pool in hotel
  
  
  • Tuesday, 21 June 2022
  • We do not have a swimming pool in the hotel, but we do have a small cosy SPA Area with sauna, steam bath, relaxation zone and a fitness studio.

  ---

• Hello. I have knee discomfort and need a room just with shower and want to reserve sept 27th to oct 1st. Is it possible. I’m travelling alone
  
  
  • Friday, 22 September 2023
  • Some of our rooms have a walk-in shower. Please note that preferences for the room are subject to availability and cannot be guaranteed.

  ---

• Does the standard queen room have a bath or just a shower?
  
  
  • Friday, 22 September 2023
  • We have some Standard rooms with a walk-in shower but most rooms have a bathtub-shower combination.

  ---

• Is breakfast included? Is it refundable?
  
  
  • Thursday, 5 October 2023
  • We have rates inclusive of breakfast and rates which do not include breakfast.
    Should you book a rate exclusive of breakfast and decide to consume on property you will be charged EUR 45.00 per person for the breakfast.

  ---

• can I book the shuttle service from Vienna airport
  
  
  • Friday, 22 September 2023
  • We offer airport transfer services starting at EUR 70.00 per way.

  ---

• What are exactly your terms of (partially refound)
  
  
  • Tuesday, 23 May 2023
  • If you book the room with partially refund, you can not cancel free of charge after the booking.

  ---

• Hi , are there any rooms with no pets because I have an allergy
  
  
  • Monday, 27 May 2024
  • Dear Guest,
    Please be informed that pets may stay in all of our guest rooms.
    When a guest informs us about an animal hair allergy, they will receive a room, where a pet has not stay in a while.
    Best regards,
    Grand Hotel Reservations Team

  ---

• Hi can i plz check in early after 14 hour flight I arrive at the hotel between 10-11 am
  
  
  • Monday, 28 August 2023
  • Dear Guest,
    
    this request is upon availability. Please share your reservation details with us than we can try to make the room ready.

  ---

• In einem normalen Zimmer gibts ein Balkon oder die Terrasse?
  
  
  • Wednesday, 20 March 2024
  • Guten Tag!
    
    Wir haben Zimmer mit Terrasse bzw. Balkon ab unserer Premium-Kategorie.
    
    Wenn Sie weitere Fragen haben, zögern Sie nicht, uns jederzeit zu kontaktieren!
    
    
    Mit freundlichen Grüßen
    Reservierungsabteilung
    Grand Hotel Wien

  ---

• Can I come to the the hotel and pay for the buffet breakfast (that was told the best one) if I am not the hotel guest booking a room?
  
  
  • Wednesday, 16 October 2024
  • Generally, outside guests may reserve a table for our breakfast buffet. However, availability depends on our occupancy. In the months of Novemeber and December no outside reservations will be accepted due to high occupancy.

  ---

• Hey, are the Spa services included in the prices? Thank you.
  
  
  • Wednesday, 15 November 2023
  • The use of our spa area or the gym is included in any bookings.

  ---

• Good afternoon, I am looking at booking over Christmas half board, can you tell me what is included in the half board over Christmas. kind regards
  
  
  • Wednesday, 15 November 2023
  • With the half board rate a three course meal is included however, this does not apply to specially set menus during the holidays.

  ---

• Hello, tell my pleas do you have your parking?
  
  
  • Wednesday, 22 April 2026
  • Yes of course, public parking is possible on site (reservation is not needed) and costs € 35 per day.

  ---

• Hi , Do you have free parking?
  
  
  • Wednesday, 22 April 2026
  • Private parking is possible on site (reservation is not needed) and costs € 35 per day.

  ---

• Which room category has balcony for smoking out on the balcony ?
  
  
  • Wednesday, 22 April 2026
  • Rooms with terrace are explicitly called “with Terrace”

  ---

• Hello, we would like to make a reservation, but we aré family with one teenager, we would like to ask if it’s possible to put extra bad on room?
  
  
  • Wednesday, 22 April 2026
  • Hello,
    we can prepare an extra bed in one of our Exclusive rooms or in any category higher.
    The surcharge for children that are 13 years old and older is 18,00 EUR per night and for adults from the age of 18 is 92,00 EUR per night.

  ---

• Bonjour,Lors de notre séjour a Vienne, nous serons limité en vêtements. Question: Acceptez-vous les Jean sont lors des soupers (dîners). Merci!
  
  
  • Wednesday, 22 April 2026
  • Dear Guest,
    
    thank you very much for your message. Our dress code for the restaurants is smart casual, so a jeans would be okay.
    
    If you need any further information or assistance please let me know.
    
    Kind regards,
    
    Thomas K.
    Guest Relation Manager
    
    

  ---

• Hi, will you open the spa during February? Thank you.
  
  
  • Wednesday, 22 April 2026
  • Dear guest,
    
    thank you for your message. At the moment our SPA area, that means gym from 6am until 10pm and sauna/steam bath are turned on from 10am to 10pm everyday.
    
    Kind regards,
    
    Thomas Koppitsch
    Front Office

  ---

• is there smoking rooms
  
  
  • Wednesday, 22 April 2026
  • No, the Hotel is a non-smoking Hotel.

  ---

• I have read conflicting info on whether the property is smoke free or if smoking is allowed. If smoking is allowed, please specify in which areas it is allowed (sleeping rooms, lobby, restaurants, bar, etc).
  
  
  • Wednesday, 22 April 2026
  • The Hotel is a non-smoking Hotel.
    Smoking is only allowed outside the Hotel.

  ---

• Hello, I have a question - I would like to make a reservation for king suite with balcony from 27.08-29.08. and I would like to check with you is it possible to get a late check out on Sunday, 29.08.? please let me know asap
  
  
  • Wednesday, 22 April 2026
  • Hello,
    a free late check out is not possible.
    For further questions please contact us under this email address: reservation@grandhotelwien.com
    Thank you

  ---

• I’d like to book your hotel but we need one room for 3 adults. Is there a possibility of having a roll out bed in any of the rooms
  
  
  • Wednesday, 22 April 2026
  • it has to be booked at least the Exclusive room or a higher category. There an extra bed can be added.
    In Superior or Deluxe room it is not possible.

  ---