What are our guests' most frequent inquiries?

• Hi, at what time of year do your restaurants close?
  
  
  • Monday, 25 November 2019
  • Restaurant openings may vary please check with the hotel directly.

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• Can a couple stay in this room for that price
  
  
  • Saturday, 1 February 2020
  • Dear Sear/ Madam,
    
    normally prices on the Web are per Person and day.

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• What is included in the all inclusive please
  
  
  • Monday, 25 November 2019
  • “Unlimited Experience” supplement includes: • Breakfast, lunch, dinner and snacks every day • Welcome cocktail and refreshing towel • Unlimited fruit juices and soft drinks • Unlimited international and national drinks • Mini bar refilled daily with soft drinks , bottled water and beer • 24-hour room service • Waiter service in pool • Activities during the day and live nightly entertainment.

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• Hello, I hope you are well. I am a London, UK based influencer and celebrity make up artist. I would like to bring my sister here to celebrate her birthday from the 2nd - 5th January and I wanted to check if there were any influencer packages or collabs that you offer? Thank you x
  
  
  • Wednesday, 16 December 2020
  • Good evening,
    for this special occasion, the hotel offers differents packages like chocolates and cava in room or special cakes in order, balines beds.
    You could contact direct the hotel to get more info.
    Regards

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• All inclusive drinks alcohol included ? Doesn’t say
  
  
  • Sunday, 22 December 2019
  • Unlimited fruit juices and soft drinks & Unlimited international and national drinks are included in the Unlimited Experience this includes Internation / National alcoholic brands.

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• How much is access to the spa
  
  
  • Monday, 25 November 2019
  • Prices may vary please contact the Spa directly as different packages are available.

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• Are bar drinks included in the all inclusive price?
  
  
  • Tuesday, 20 September 2022
  • Dear Sir/Madam,
    Thank you for your message.
    Please could you give as contact to send you all the information requested?
    Kind regards,
    Guest Experience

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• Do you have a good selection for vegans in your dining areas?
  
  
  • Tuesday, 15 August 2023
  • We have a special menu for vegan/vegetarian guests, to have it just contact the Guest experience department.

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• The hotel says it is pet friendly does that mean there will be lots of dogs everywhere
  
  
  • Monday, 13 January 2020
  • The hotel accepts dogs however they are not allowed in the comunal areas, restaurants or pool areas.
    
    

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• I need a room that is suitable for disabled persons
  
  
  • Saturday, 14 October 2023
  • Dear Guest,
    Thank you for your message. Please you may contact to our reservations department.
    Best regards,
    Guest Experience

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• Does all inclusive include cocktails at the cocktail bar?
  
  
  • Tuesday, 6 December 2022
  • Dear Sir/Madam,
    Thank you for your message. Please could you provide us a contact to send you the information requested?
    Kind regards,
    Guest Experience

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• Does the all inclusive package include unlimited alcoholic drinks?
  
  
  • Saturday, 29 February 2020
  • Hi There!
    Our Unlimited Experience package includes alcoholic drinks, although certain brands may have an extra cost.
    Hope this info helps.
    Kindest regards.

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• Can you upgrade to all inclusive on arrival an how much is it per day??
  
  
  • Monday, 28 October 2019
  • An upgrade to all-inclusive may be arranged on arrival the supplement may vary depending on the booked regime.

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• Hi there, I'm looking at booking a deluxe front ocean view preferred club room,. What does the preferred club mean in this, do I have to be a preferred club member to book this room?
  
  
  • Tuesday, 16 June 2020
  • Preferred club are a series of services added to the room type reservation, called .
    
    
    

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• Do you offer Halal food in your hotel ??
  
  
  • Monday, 23 October 2023
  • Dear Guest,
    
    Yes we can arrange Halal meats for you during your stay with us.

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• Hello, Do I have to pay to use the sauna/spa? If I get all inclusive Vanessa
  
  
  • Sunday, 26 November 2023
  • yes, the spa and its treatments are an extra paid service.

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• Hi , how do I find out about staying with you as an all inclusive guest instead of bed and breakfast only ???
  
  
  • Monday, 22 August 2022
  • Dear Sir/Madam,
    Thank you for your message.
    Please could you give us a contact in order to send you the information?
    Kind reagrds,
    Guest Experience

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• Hello! Half board is breakfast and dinner or breakfast and lunch?
  
  
  • Tuesday, 12 September 2023
  • Dear Guest,
    Thank you for your message. Please may you send us a contact so we can send you all the information you request?
    Kind regards,
    Laura López
    Assistant Guest Experience Manager

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• What is the bed layout for the triple rooms? Are all beds in the one room next to one another?
  
  
  • Wednesday, 4 March 2020
  • Hi there!
    Thank you for getting in touch.
    Our rooms layout include one king size bed or two double beds placed next to each other.
    We can add an extra individual bed for the third person.
    We hope this information can be helpful.
    Kindest regards.
    

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• How much does it cost to get access to the spa?
  
  
  • Tuesday, 6 December 2022
  • Dear Sir/Madam, Thank you for your message. Please could you provide us a contact to send you the information requested?
    Kind regards,
    Guest Experience

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• hi i wanna get all inclusive room just i wanna know first for the drinks what is included
  
  
  • Thursday, 7 July 2022
  • “Unlimited Experience” supplement includes: • Breakfast, lunch, dinner and snacks • Unlimited fruit juices and soft drinks • Unlimited international and national drinks • Mini bar refilled daily with soft drinks , bottled water and beer.

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• hello, what is the difference between double and deluxe room?
  
  
  • Saturday, 8 July 2023
  • Dear Guest,
    Thank you for your message. Please could you provide a contact to send you all the information requested?
    Regards,
    Guest Experience Team

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• Hi, I don’t want taxi in my booking how do I take it out pls
  
  
  • Friday, 23 September 2022
  • Dear Sir/Madam,
    Thank you very much for your message. As your reservation is made through booking, you should contact with them directly.
    Kind reagrds,
    The Secrets Lanzarote Team

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• What does half board include? For dinner do you get access to all restaurants?
  
  
  • Saturday, 16 September 2023
  • The half board includes buffet breakfast and dinner. A 20% discount is applied to food and drink at the á la carte restaurants. Dinner can also be exchanged for buffet lunch by advising reception.

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• Is there restaurants & bars near the hotel can you walk to them or how far are they thank you .
  
  
  • Thursday, 18 January 2024
  • Dear guest, ten minutes walk you have Puerto Calero, they are many bars and restaurants. Best regards, Guest Experience Team

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• Is the swimming pool open? and is the pool heated in January
  
  
  • Monday, 9 January 2023
  • Dear Sir/Madam,
    
    Pools are heated all over the year, between 23 and 25 degrees and always depending on the outside temperature.
    
    Kind regards,
    Guest Experience
    
    

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• Hi. Do you have swim up room available 2-14 Oct 2024. My partner is disabled & needs to swim laps. Also can he get around hotel in mobility scooter?
  
  
  • Sunday, 22 September 2024
  • Dear Guest, thank you for contacting us, for the dates indicated there is availability of Swim ups rooms. It is also no problem to be in the hotel with the mobility Scooter as the hotel. Best regards, Isabel- Guest Experience

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• Hi, we are hoping to book a visit in July. If we book a B&B rate can we add all inclusive when we arrive if we want it & how much would it be please?
  
  
  • Sunday, 14 May 2023
  • Dear Sir,
    Thank you for your message. You can always upgrade once in hotel or prior arrival and make the payment the day of arrival. The supplement would be 80€ per person per day.
    Regards,
    Laura López
    Asistant Guest Experience Manager

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• how close are we to the beach ?
  
  
  • Monday, 7 October 2024
  • Der Guest,
    
    Thank you for your message.
    
    We would llike to inform you that the beach is between 5-10 minutes by taxi from the hotel as the hotel is located in a harbour
    
    Knd regards
    Laura L
    Guest Experience Manager

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• Good evening, what type of view do these rooms have please? Thank you
  
  
  • Monday, 9 January 2023
  • Dear Sir/Madam,
    Thank you for your message. Double rooms have not a view since we do offer pool view and sea view with a supplement. In case you wish to know prices please send us a contact and we will send you all the information.
    Kind regards,
    GEX

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• I am an adult travelling with my 16 and half year old young adult.
  
  
  • Wednesday, 26 October 2022
  • Dear Sir/Madam,
    Thank you for your message. We would like to inform you Secrets Lanzarote is an only adult hotel. All guests must be at least 18 years old. Our Resort, Dreams Lanzarote Playa Dorada is for all ages.
    Kind regards,
    Guest Experience
    

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• Hi there, I'm looking to book a sea view room for my client but she has been quote by Jet2 for a 'Wellness Room'. I have been unable to find any other suppliers other than Jet 2 that offer these rooms. If I book a double room with sea view, how much extra would they be expected to pay per day?
  
  
  • Monday, 6 November 2023
  • Dear Guest,
    Thank you for your message. Please may you send us a contact to assist with your request?
    Kind regards,
    Laura López
    Assistant Guest Experience Manager

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• Hi Does the rooms have toiletries & hairdryer? Thanks
  
  
  • Saturday, 29 October 2022
  • Dear guest,
    
    all our rooms are equipped with amenities & hairdryers

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• Hi is it possible to obtain late checkout on departure day?
  
  
  • Tuesday, 24 October 2023
  • Thank you very much for contacting us. In regards to your request, we can confirm you a late check out just with 24 hours in advance of your departure day

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• are the pools salt water
  
  
  • Wednesday, 28 September 2022
  • Dear Sir/Madam,
    Thnak you for your message.
    We would like to inform you that our pools are not salty but heated about 24º - 25º degrees.
    Kind regards,
    The Secrets Lanzarote Team

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• Hi if I book non refundable as my options for the room would there be a change of modifying the dates after the payment is all ready made?
  
  
  • Saturday, 9 July 2022
  • Dear Sir/Madame,
    As your reservation is made through booking you should contact booking.com for any request you may have.
    Kind reagrds,
    Guest Experience

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• Hi is there a sofa bed in the junior suite
  
  
  • Friday, 6 September 2024
  • We do not have a sofa bed in any of our rooms, but on request we can provide an extra bed. Best Regards.

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• Do you provide an iron and ironing board? Thank you
  
  
  • Tuesday, 4 February 2025
  • Thank you for your message. Yes, we do. Laura B. from Guest Experience Team

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• Do you have a hairdryer in rooms
  
  
  • Wednesday, 20 November 2024
  • Dear Guest,
    
    Thank you for your message. We are happy to inform you that the hotel rooms have hairdryer.
    
    Regards,
    
    Guest Experience

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• Hi, can you decorate the room for a birthday surprise?
  
  
  • Tuesday, 29 October 2024
  • Dear Guest,
    Thank you for your message. Please may you send us a contact so we can send you the information requested?
    
    Best regards,
    Guest Experience

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• Hi is the spa pool private or shareable
  
  
  • Tuesday, 22 October 2024
  • Dear Guest, thank you for your message. Can you please send us a contact to send the information requested?
    Kind regards,
    Guest Experience

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• is it a swinger's hotel
  
  
  • Wednesday, 5 June 2024
  • Dear guest,
    Thank you for your message. Secrets Lanzarote is not a swinger's hotel.
    Kind regards,
    Guest Experience

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• Hi, I’m after a sea view double room for 9th feb for 3 nights all inclusive I can see for 1245euros but I’m after the preferred club option. How much
  
  
  • Friday, 2 February 2024
  • Dear Guest, you can check for prices online choosing the Preferred option. Kind Regards.

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• Hello and Happy New Year! Is there a bike shelter at your place? We are about to book a Junior Suite and would prefer to have the bikes close by. Thanks & best regards
  
  
  • Saturday, 6 January 2024
  • Happy New Year also to you. In regards to your request, we would like to inform you that there is a bike shelter inside of the hotel with key card access. Kind regards, Laura B from Guest Experience Team

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• does it have a heated pool
  
  
  • Saturday, 6 January 2024
  • All of our outdoor swimming pools are heated throughout the year, between 24 and 26 degrees. Kind regards, Laura B, Guest Experience Team

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• Is an early breakfast for a 7am flight available ? Can you order a taxi for 05.30 that is absolutely reliable
  
  
  • Wednesday, 20 December 2023
  • Dear Guest,
    Thank you for your message. Please we would need a contact to send you all the information? Regards,
    Guest Experience

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• Is your pool open in the winter?
  
  
  • Friday, 8 December 2023
  • Thank you for contacting us. All the swimming pools we have in the hotel are open the whole year. Kind regards, Laura B, from Guest Experience Team

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• hallo, can we be sure to have the room on the first floor / or with the access to the long swiming pool.in the first bilding by the see, by the long swimming pool. we would like to be as near as possible to the see. which category we should book for it? we are coming at 9.11.23 thank you very much.
  
  
  • Tuesday, 31 October 2023
  • Dear Guest,
    Thank you for your message. Please may you send us a contact to send you all the information?
    Best regards,
    Laura López
    Assistan Guest Experience Manager

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• Hi, is there a hair dryer in the bedrooms?
  
  
  • Saturday, 14 October 2023
  • Dear Guest,
    Thank you for your message.
    All rooms have a hair dryer.
    Best regards,
    Guest Experience Team

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• Hi. Can I ask what does all inclusive cover as a whole package ?
  
  
  • Saturday, 7 October 2023
  • Dear guest,
    Thank you for your message. Please could you provide us a contact to send you the information requested?
    Best regards,
    Guest Experience

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• What is the transport from the hotel to the hotel?
  
  
  • Saturday, 7 October 2023
  • Dear guest,
    Thank you for your message. Please could you provide us a contact to send you the information requested?
    Best regards,
    Guest Experience

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• Hi, are all of your restaurants open in January? Thank you.
  
  
  • Sunday, 1 October 2023
  • Dear Guest,
    Thank you for your message. We rotate our restaurants on a daily basis so unfortunately we do not have the times for January as we received them weekly.
    Kind regards,
    Guest Experience

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• Hi, what’s preferred club?
  
  
  • Sunday, 24 September 2023
  • Dear Guest,
    Thank you for your message. Please could you send us a contact to send you the information requested?
    Kind regards,
    Laura López
    Assistant Guest Experience Manager

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• How much does it cost to upgrade to all inclusive at the hotel?
  
  
  • Thursday, 29 June 2023
  • Dear Sir/ Madame,
    Thank you for your message. PLease could you send us a contact so that we are able to send you all the information.
    
    Best regards,
    Nicole Rossell
    Guest Experience Trainee

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• Hello there we are hoping to book a week in May and wondered if you have yoga classes running? Thank you, Katrina
  
  
  • Thursday, 20 April 2023
  • Dear Katrina,
    Thank you for your message. We are happy to inform you that the hotel provides yoga lessons for all our guests at no extra cost.
    Kind regards,
    Guest Experience

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• What gluten free breakfast and meals do you offer my husband has Ceoliac and do we need to advise you in advance of our arrival? Thanks
  
  
  • Wednesday, 19 April 2023
  • Dear Sir/Madam,
    Thank you for your message. Please culd youprovide us a contact to send you all the information?
    Regards,
    Guest Experience

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• Hello, is this hotel unlimited alcohol in the all inclusive?
  
  
  • Friday, 6 January 2023
  • Dear Sir/Madam,
    Thank you for your message. Please could you send us a contact to send you all the information?
    Kind regards,
    Guest Experience

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• Hi there The pool from outside is heated? Thank you
  
  
  • Thursday, 24 November 2022
  • Dear Sir/Madam,
    Thank you for your message.
    All our three pools are heated throughout the year between 23º - 25º degrees.
    
    Kind regards,
    Guest Experience

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• Are the pools heated and open in December and january this year?
  
  
  • Tuesday, 22 November 2022
  • Dear Sir/Madam,
    Thank you for your message. All our three pools are heated throughout the year between 23º - 25º degrees and open all year.
    Kind regards,
    The Secrets Lanzarote Team

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• I asked this question last week and never got an answer. Has the problem with guests putting towels on sun beds and not using them,been addressed?
  
  
  • Wednesday, 9 November 2022
  • Dear Sir/Madam,
    Thank you for your message. Please could you provide us a contact to send you all the information request?
    Kind regards,
    The Guest Experience Team

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• What does preferred club all inclusive include as opposed to all inclusive ?
  
  
  • Wednesday, 9 November 2022
  • Dear Sir/Madam,
    Thank you for your message. Please could you provide us a contact to send you all the information requested?
    Kind regards,
    The Guest Experience Team

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• Hello, do you have any rooms with double beds or are they all singles? Thank you
  
  
  • Friday, 23 September 2022
  • Dear Sr/Mdme.
    Thank you for your message. We do have both double bed or individual beds always subject to availability. Please let us know your reservation name in order to leave a note in the system.
    Kind regards,
    Guest Experience

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• Are cocktails included in all inclusive?
  
  
  • Saturday, 27 August 2022
  • Dear Sir/Madam,
    Thank you very much for your message.
    Please could you provide us a contact to send you all the information requested?
    Kind reagrds,
    Guest Experience

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• Tv channels please
  
  
  • Sunday, 17 July 2022
  • Dear Sir/Madam,
    Thank you very much for your message.
    Please could you specify what are you referring to so we can give you the information you request?
    Kind regards,
    Guest Experience

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• Hello, is it possible to get a room with just one double bed?
  
  
  • Wednesday, 28 August 2024
  • Hello, yes, it would be possible but always on request and without guarantee.

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• Is all inclusive to include alcoholic beverages also ?
  
  
  • Friday, 2 February 2024
  • Yes, there are alcoholic drinks included. You can have a look to the drinks menu in our APP. Kind Regards.

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• Hi there. I want to book a double room. Is that 1 double bed?
  
  
  • Wednesday, 31 January 2024
  • Dear guest, when you make your reservation you can write down your reservation number and we will take note of your request. Thank you very much, best regards from Lanzarote.

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• Hi, can we have bed, breakfast and evening meal. Thank you.
  
  
  • Sunday, 17 September 2023
  • Dear guest,
    Thank you for your message.
    Depending on your basis you will have the restaurants included or not. All inclusive includes our restuarants at dinner time.
    Kind regards,
    Guest Experience

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• Hello, we have 2 older passengers needing disability access. Is it possible to get a low down room with a sea view?
  
  
  • Friday, 7 July 2023
  • Dear guest,
    Thank you for your message. Please we would need our mutual guests information ( arrival date & reservation name) to take note of their requests.
    Regards,
    Laura López
    Assistant Guest Experience Manager

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• if we book a room for 3 adults and require 3 separate beds what size are these beds please?
  
  
  • Tuesday, 14 March 2023
  • Dear Guest,
    Thank you fro your message. The extra bed would be of 90cm and the two separate beds would depend on the room category booked.
    Kind regards,
    Guest Experience
    
    

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• If breakfast only can we pay to eat meals in restaurant
  
  
  • Friday, 7 October 2022
  • Dear client,
    
    Yes, of course. We could charge the meal or the dinner to your room or pay in the restaurant.
    
    Best regards,
    
    Guest Experience

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• Is there a fridge in the rooms
  
  
  • Saturday, 27 August 2022
  • Dear Sir/ Madam,
    Thank you for your message. We would like to inform you that all rooms have a small fridge.
    Kind reagrds,
    Guest Experience

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• Could my 17 year old daughter stay with us at your hotel? Thanks
  
  
  • Wednesday, 23 October 2024
  • Dear guest, Unfortunately, we are unable to accommodate guests under 18 years of age.We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Kind regards,Isa Hidalgo Guest Experience

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• hello does the double room have a full body mirror
  
  
  • Monday, 7 October 2024
  • Dear guest, Thank you for your message. Please may you provide a contact to send you the information?
    Kind regards,
    Laura L
    Guest Experience Manager

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• do you have for hire dissaible wheelchair or scooter
  
  
  • Wednesday, 8 November 2023
  • Dear Guest,
    
    Thank you for your message. Please may you send us a contact to assist with your request?
    
    Best regards,
    
    Guest Experience

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• Do you have rooms for disabled
  
  
  • Saturday, 14 October 2023
  • Dear guest,
    Thank you for your message. We would like to inform you that the hotel has 5 disabled rooms in the hotel.
    Kind regards,
    Guest Experience

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• We are coming as a couple but all rooms with double beds are double the price? please advise
  
  
  • Wednesday, 2 November 2022
  • Dear Sir/Madam,
    Thank you for message. The type of bed in the rooms does not interfere with the price. The price would increase depending on the room category.
    Kind regards,
    Guest Experience

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• Hi there I’m looking at booking the hotel next year and I see you hire bikes is that right if so can you cycle from your hotel to different towns
  
  
  • Wednesday, 16 December 2020
  • Good evening,
    yes, we rent bikes from the hotel. You could arrange it direct with us when you arrive.
    Kind regards,

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• Hello, are the pools heated in february ? (if yes, what is the temperature) Thank you
  
  
  • Monday, 6 January 2025
  • Our swimming pools are heated. Depending on the pool and weather conditions, they are usually between 24º and 26º.

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• Hello I am thinking of booking for late October. Please can you tell me if there is a rowing machine in your gym? Thank you
  
  
  • Monday, 2 September 2024
  • Good morning, we do not currently have a rowing machine in our gym, but we have many others, such as the skiing machine. Thank you very much.

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• Hi I’m in the process of booking a suite room, and it is her bday day of arrival 23rd September how much would it cost to set up flowers and balloons
  
  
  • Wednesday, 17 July 2024
  • Dear Guest,
    Thank you for your message. Please may you send you us a contact to assist with your request and send you the information?
    Knd regards,
    Guest Experience

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• Which is the closest airport and how to get to your hotel from there? And how much will it cost?
  
  
  • Friday, 15 March 2024
  • Dear Guest,
    Thank you for your message.Please may you send us a contact to assist with your request?
    Regards,
    Guest Experience

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• Hi how much would this be if I go for the all inclusive option
  
  
  • Thursday, 11 January 2024
  • Dear Guest,
    Thank you for your message. Please may you send us a contact to send you this information?
    Kind regards,
    Guest Experience Department

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• Hi coming for new year can you please send me what food and drinks are included in the all inclusive Thanks
  
  
  • Monday, 6 November 2023
  • Dear Guest,
    Thank you for your message. Please may you send us a contact to assist with your request?
    Kind regards,
    Laura López
    Assistant Guest Experience Manager

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• We’re hoping to book with you in the next couple of weeks. After checking out, are we able to use the facilities until we have to fly home please?
  
  
  • Thursday, 30 March 2023
  • Dear guest,
    after check out you can still use facilites, on BB or HB bookings drinks and meals needs to be payed card directly. We can store your suitcases and offer you a courtesy room to have a shower( under availability).
    
    Best regards,
    

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• Difference between suit and superior suite
  
  
  • Sunday, 15 January 2023
  • Dear Sir/Madam,
    Thank you for your message. The difference between our Suites and Superior Suites is that Superior Suites have 2 jacuzzis, one in the bathroom and one in the private terrace.
    Kind regards,
    Guest Experience

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• Hi, how much is parking per day?
  
  
  • Friday, 8 November 2024
  • The parking in the hotel is free.

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• How much is the deposit for the room? Can I pay the deposit in cash?
  
  
  • Thursday, 30 May 2024
  • Dear Guest,
    Thank you for your message. Please contact booking as your reservation was made through them.
    Kind regards,
    Guest Experience

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• Hi what is your nearest airport?
  
  
  • Sunday, 1 October 2023
  • Dear Guest,
    Thank you for your message. Lanzarote has only an airport. It is located in Playa Honda, about 30 minutes from the hotel.
    Regards,
    Guest Experience

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• Are drinks included
  
  
  • Friday, 3 November 2023
  • Dear Guest,
    
    Thank you for your message.
    Please may you send us a contact to assist with your request?
    Best reagrds,
    Laura López
    Assistant Guest Experience Manager

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• Can you upgrade to all inclusive from half board at the hotel ? How much per person per day ?
  
  
  • Thursday, 2 November 2023
  • Dear Guest,
    Thank you for your message. Please could you provide us a contact to assist with your question?
    Regards,
    Laura López
    Assistant Guest Experience Manager

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• Have you bike rental facilities..
  
  
  • Saturday, 29 February 2020
  • Hi There!
    Thank you for getting in touch.
    We confirm we do offer bike rental services into our premises.
    Hope this info helps.
    Kindest regards
    

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• Is your hotel in PLAY BLANCA
  
  
  • Sunday, 15 December 2024
  • Dear Guest,
    Thank you for your message. Secrets Lanzarote is located in Puerto Calero and Dreams Playa Dorada is located in Playa Blanca.
    Regards,
    Laura López
    Guest Experience Manager

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• Is there a deposit required on arrival?
  
  
  • Wednesday, 10 July 2024
  • Thank you for contacting us. We just ask for a credit card as a deposit

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• Good evening, would it be possible to book a room for me and my son aged 16,5 years , 198cm height, very calm and polite ? Many thanks
  
  
  • Tuesday, 24 October 2023
  • Thank you very much for contacting us. Unfortunately, this is an only adults hotel, the minimum age allowed is 18 years old. However, there is another hotel from the same chain "Dreams Lanzarote Playa Dorada Resort & Spa" which is a family hotel

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• hello could i please get one room for 4 guests
  
  
  • Monday, 31 July 2023
  • Dear Guest,
    Thak you for your message.
    We would like to inform you that rooms are a maximum of three people.
    Kind regards,
    Laura López
    Assistant Guest Experience Manager
    

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• Are there irons in the rooms?
  
  
  • Sunday, 11 September 2022
  • Thank you for your message and for your interest in our Secrets Lanzarote Resort & Spa*****.
    Irons can be requested and delivered to the room free of charge.
    

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• Is there good vegetarian/vegan options? Are snacks and water included in the all inclusive deal?
  
  
  • Friday, 29 July 2022
  • We desire to inform you that we offer normally vegetarian and vegan options but in case it would be necessary you could contact with our Guest Experience department in order to arrange any special food for you. Snacks and water are also included.

  ---

• Thank you for info re using the facilities after checkout. If we do in the all inclusive package will this be included after check out? Many thanks!
  
  
  • Thursday, 30 March 2023
  • Dear Guest,
    You can use our facilities after check out with the all inclusive package.
    Kind regards,
    Guest Experience

  ---

• Hi Does your all inclusive drinks include Coke Zero? Thanks Cath
  
  
  • Wednesday, 2 October 2024
  • Dear Cath, we confirm you that All Inclusive mealplan includes Coke Zero. Kind regards, Laura B. Guest Experience Team

  ---

• Looking to book for 3 weeks Jan 25 can you confirm everything is open ? No restaurants/bars/pools are closed ?
  
  
  • Monday, 14 October 2024
  • Our facilities are available all year round.

  ---

• Thinking of 4 might end of September, Solo traveler. Intially on B&B basis. Please can you advise daily cost to access Spa ( no treatments) I presume I can upgrade locally to half board / Fully inclusive for part of my stay if I ask? Thank you
  
  
  • Thursday, 20 July 2023
  • Good afternoon,
    
    thank you very much for contacting us and for your confidence.
    The price of the spa is currently 65 euros per day.
    
    We wish you an excellent day.

  ---

• Is the mini bar included in the cost of the room or is it an extra payment?
  
  
  • Saturday, 20 January 2024
  • Dear Guest,
    We would like to infor you that the minibar is included with your Preferred Club services and replenished daily.
    Kind regards,
    Guest Experience

  ---

• We would like to drive with bicycles and go hiking. Is this possible on this location ? Is there town center nearby ?
  
  
  • Tuesday, 24 October 2023
  • At the hotel we have nearby there is option of renting bikes and we have a parking for them. Also, in Puerto del Carmen (the nearest town) there are a lot of places to rent a bike

  ---

• Hi Is it possible to arrange a transfer please with the hotel? Thank you
  
  
  • Friday, 14 February 2025
  • Yes, just write to us and we can organise it for you.

  ---

• Are all pools, pool bars available to all guest or do you have to pay extra for some facilities ?
  
  
  • Saturday, 1 February 2025
  • There is an extra charge for access to the preferred area.

  ---

• Hi for 2 adults from 6-13.12 it says 997€ half board on booking but as I try to reserve the price goes to 1540€. It’s very confusing. Please assist.
  
  
  • Tuesday, 1 November 2022
  • Dear Sir/Madam
    Thank you for your message.
    You should contact booking as your reservation is made through them.
    Kind regards,
    Guest Experience

  ---

• Hola! We are planning to book a stay in August. Do you have smoking areas at the hotel? And is it allowed to smoke on your balcony? Kind regards, An
  
  
  • Saturday, 6 August 2022
  • Please note that smoking is only allowed in the smoking areas in the open areas of our hotel.

  ---

• Ola are there bars and restaurants within walking distance of the hotel. Thank you
  
  
  • Saturday, 8 February 2025
  • We are located in Puerto Calero, 10 min far from the harbour where you will find restaurants, bars, cafés, etc.

  ---

• Which sport & wellness services are included in the booking without preferred club?
  
  
  • Sunday, 14 August 2022
  • Thank you for contacting our Secrets Lanzarote Resort & Spa. We have tennis and paddel court apart from the activity organized by our entertaiment team. The Spa requieres an extra charge

  ---

• do rooms have an iron and ironing board or can they be supplied on request?
  
  
  • Sunday, 31 March 2024
  • Iron and ironing board can be delivered upon request

  ---

• do we have to pay more for use of the spa?
  
  
  • Monday, 13 February 2023
  • Yes, there is a fee. Only members of the preferred club have one hour of free access per stay.

  ---

• Is there public transport from airport to hotel?
  
  
  • Sunday, 28 January 2024
  • Dear Guest,
    Thank you for your message. A taxi from the airport to the hotel will cost approximately 25 - 30€ each way maximum of four persons. You will find the taxi rank just outside the arrivals hall at the airport.
    Regards,
    Guest Experience

  ---

• what is the temperature now pls and what is nearby the hotel
  
  
  • Sunday, 12 February 2023
  • Dear guest, the temperature at the moment is between 15 and 20 degrees

  ---

• Is it possible to upgrade to the premium on a day to day basis? For example if we just wanted it for one day of our 7 day stay?
  
  
  • Wednesday, 28 September 2022
  • Thank you for your message. It is possible to upgrade at least 3 days and they sould be the last three days of the stay( without including the day you leave)

  ---

• hi does half board allow you to eat in any of the restaurants please
  
  
  • Monday, 17 October 2022
  • Dear guest,
    you are allowed to breakfast in the buffet restaurant and dinner in any of the restaurants ( buffet and a la carte options as many times as you desire)

  ---

• Hi . My daughter and I are currently in the new Radisson in Costa a tequise and my extend our trip from the 20th feb to the 20th. She is 16.
  
  
  • Sunday, 12 February 2023
  • Dear guest,
    
    Unfortunately our Resort is Adults only startign form 18 years old. Our Dreams Resort in Playa Blanca is a familiar resort.

  ---

• Hi, hope you are well. I am looking for a quiet place to relax work and train on my own. Do you have any quiet areas in the resort? And what wifi speed do you have in rooms, in Mbit/s please? Thank you so much! Alexander
  
  
  • Monday, 6 February 2023
  • Yes we do have quiet areas. The wifi Mbits is 300.

  ---

• Is entrance to the spa free for hotel guests?
  
  
  • Saturday, 14 October 2023
  • Dear Guest,
    May you send us your contact to assist with your request?
    Kind regards,
    Guest Experience

  ---

• what is included in the ultimate luxury option compared to bed and breakfast basis
  
  
  • Friday, 14 July 2023
  • Unlimited Luxury is the all-inclusive.
    

  ---

• Are the drinks branded?
  
  
  • Monday, 25 November 2019
  • Unlimited fruit juices and soft drinks • Unlimited international and national drinks

  ---

• Hacen late check out? Gracias
  
  
  • Monday, 7 November 2022
  • Buenas noches,
    Ofrecemos Late Check-out sujeto a disponibilidad y se confirma el día antes de la salida. El coste es de 10€ la hora a partir de las 12:00

  ---

• 16 year olds allowed?
  
  
  • Tuesday, 25 October 2022
  • Dear guest,
    
    our Resort is only adults from 18 years old.
    
    Our Dreams Playa Dorada is a familiar Resort you might be interested in.

  ---

• Hi, my son is 15. Would he be allowed stay at your hotel ? Thanks, Denise.
  
  
  • Saturday, 13 August 2022
  • Good afternoon,
    
    Our Resort is only adults starting from 18 years old; our Dreams Lanzarote Playa Dorada located in Playa Blanca is a family Resort.
    Kind regards,
    
    The Secrets Lanzarote Resort Team

  ---

• If I have Preferred Club do I have to pay to enter the spa and sauna?
  
  
  • Wednesday, 16 October 2024
  • As Preferred Club you will receive a voucher of 1 use to access the spa 1 hour. For further use of the spa it would have an extra cost.
    

  ---

• hello, if I book an all inclusive room via booking.com does this include access to all of the a la carte restaurants?
  
  
  • Wednesday, 24 May 2023
  • Yes, restaurants a la carte are included for all inclusive guests.

  ---

• I have chosen all inclusive option for my booking next week but is showing as ‘full board included’ on my booking information. Can you explain please
  
  
  • Friday, 29 July 2022
  • We desire to inform you that Full board included means the same as Unlimited Luxury (All inclusive).

  ---

• Hi, I would like to know if there is additional charges for access to the spa. Many thanks
  
  
  • Sunday, 3 March 2024
  • The Spa is a separate service, therefore it has an extra cost. You can check the prices of the treatments in our app ''Hyatt inclusive collection''.

  ---

• Hi, will everything be open in the hotel by march
  
  
  • Wednesday, 9 September 2026
  • Given the current health situation, we cannot confirm whether all our services will be available as it is constantly changing.
    Our restaurants are rotated every day so that they can be enjoyed throughout the week.
    Best reagrds,
    Secrets Lanzarote

  ---

• Hi can you upgrade to all inclusive when you arrive. If so what is the cost please
  
  
  • Wednesday, 9 September 2026
  • Good evening,
    yes, you can upgrade direct at the Reception when you arrive. The rate is 50€ per person and day if your booking is on Bed & Breakfast.
    Kind regards

  ---

• Hi what is the preferred club
  
  
  • Wednesday, 9 September 2026
  • Good afternoon,
    
    could please send us your contact in order to send you all the information?
    
    Kind regards,
    
    Guest Experience

  ---

• Is there a walk in shower in the room
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    
    Walk in shower are located in our adapted rooms.
    
    Kind regards,
    The Secrets Lanzarote Team

  ---

• Hi, Is the minibar included and restocked with non-preferred all inclusive? Thanks
  
  
  • Wednesday, 9 September 2026
  • Dear Guest, The minibar is included in the all-inclusive and restocked daily with soft drinks, beer and water.

  ---

• Hi is there a beach on walking distance?
  
  
  • Wednesday, 9 September 2026
  • The first sandy beach is located in Puerto del Crmen, 40 minutes/1h walking from the Resort; 10 minutes by taxi

  ---

• Hi Are there any restaurants near by the hotel
  
  
  • Wednesday, 9 September 2026
  • Dear Mr. / Mrs.,
    
    yes, there are several restaurants in the nearby, in Puerto Calero harvour.
    Best regards

  ---

• Hi, I have booked a half board package, does this include meals across all restaurants on site?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam
    Thank you for booking our Secrets Lanzarote Hotel*****
    We would like to inform you that our half board package includes breakfast in our buffet restaurant and dinner in all our restaurants.
    Kind regards from sunny Lanzarote.

  ---

• Hi which rooms have the pool outside the balcony pls
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    Thank you for your message.
    The rooms you refer to are Swim-up rooms, our highest room category.
    Do not hesitate in contacting us when required.
    Kind regards,
    Guest Experience

  ---

• we are booking from the 3rd December - 5th December. Please can you confirm whether all the restaurants and bars will be open around this time? If so, does our half board package include all the restaurants and bars?
  
  
  • Wednesday, 9 September 2026
  • Dear Mr./ Mrs.
    
    Thanks for your interest in Secrets Lanzarote. Half Board you includes the dinner in all of our restaurants. You can get the updated hotel information in the following link https://hesperialanzarotet.wixsite.com/secretslanzarotecom

  ---

• Hi can u get all inclusive
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    
    Yes, upgrade to all inclusive can be made at reception during check-in.
    
    Kind reagrds,
    The Secrets Lanzarote Team

  ---

• What free facilities we will get if we booked all inclusive (sauna, spa, massage???)
  
  
  • Wednesday, 9 September 2026
  • Dear Mr./ Mrs.,
    Spa facilities are not included in the room rate. You could contact direct to spamanager.seclz@secretsresorts.com in case you are interested in treatments, rates or any other information.
    Best regards
    

  ---

• hi My daughter has a break booked for rthe 23 to 26th June Lauren Firth, can I arrange for a bottle of champagne for the room foe her please?
  
  
  • Wednesday, 9 September 2026
  • Could you please inform us of the booking name? Under Lauren Firth we are not able to find it. We have a special price of 25€ for a bottle of champagne and some chocolates. We look forward to your reply.

  ---

• Hola . I am looking to stay 10 days 23rd Dec 22 till 2 January 2023 are there any functions on for Christmas Day and New Year’s Eve Gracias x
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/ Madam,
    Thank you for your message.
    You should contact our reservations department in order to make the reservation.
    Kind regards,
    Guest Experience

  ---

• Can teenagers aged 17 join?
  
  
  • Wednesday, 9 September 2026
  • Dear Mrs. Rolland,
    Thank you very much for your message.
    Secrets Lanzarote is and adult only hotel from 18 years old so but we can suggest our Dream Playa Dorada Resort.
    Could you please send us a contact to send you the info?
    Gest Experience
    

  ---

• Hello, if we decided to upgrade to all inclusive/preferred nearer the time would this be possible and could you give me an idea of the cost please?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    
    Thank you for your message.
    
    Please could you send us a contact to give you al the information?
    
    Kind regards,
    Guest Experience

  ---

• do u need a car
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    
    Thank you for your message.
    Please would you be so kind to send us a contact to send you all the information?
    Kind regards,
    Guest Experience
    

  ---

• Do you have residents rates
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/ Madam,
    
    Thank you for your message.
    PLease could you send us your contact to happily send the information to our reservations department?
    Kind regards,
    Guest Experience

  ---

• Hello, are there many vegetarian options at the restaurants? thanks
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    There is a wide variety of food in our restaurants, however we also offer a special vegetarian menu. On arrival please contact our Guest Experience Team and we will arrange everything for you.
    Kind regards,
    Guest Experience

  ---

• Hi, I’ve booked to come in October for my partners 30th. Would it be possible to get Cava in the room & how much? Also what’s the temperature in Oct?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    Thank you for your message. Please would you be so kind to let us know your reservation nameplease?
    Kind regards,
    The Secrets Lanzarote Team

  ---

• Are beach towels provided when you have a Preferred status booking?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam
    
    Towels are provided for all our guests in the hotel.
    
    We wish you have an excellent day!
    
    Kind regards,
    The Secrets Lanzarote Team

  ---

• We will need to do zoom calls from the room for work is this possible?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    
    Thank you very much for your message.
    The hotel has Wifi connection in all rooms and common areas.
    Do not hesitate in contacting us when required.
    Kind regards,
    The Secrets Lanzarote Team

  ---

• I made a reservation for three twin beds. Can this be accommodated?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    Thank you very much for your message.
    Please, would you be so kind to let us know your reservation name and day of arrival in order to notify your request?
    Best wishes,
    The Secrets Lanzarote Team

  ---

• Hi What is the dress code at evening meal for men?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/ Madam,
    
    Thank you very much for your message.
    
    The dress code for men in our à la carte restaurants is long trousers. At the buffet it is not necessary
    
    Kind regards,
    
    The Secrets Lanzarote Team

  ---

• Are out door pools heated , as can be really cold in January & February
  
  
  • Wednesday, 9 September 2026
  • Dear Birte,
    Thank you very much for contacting us.
    We would like to inform you that all our pools are heated to between 23º - 25º degrees all year round.
    We remain at your disposal for any further information you may need.
    Kind regards,
    

  ---

• Heya do you guys have a tennis court?
  
  
  • Wednesday, 9 September 2026
  • Yes we do, tennis and padel court. We also have raquets and balls to provide you for free. You just need to book for the court through our app. Kind regards, Laura B. from Guest Experience Team

  ---

• Hi does the all inclusive include every restaurant
  
  
  • Wednesday, 9 September 2026
  • Dear Mr./ Mrs.
    
    Yes, it does. With the Unlimited Experience you can try all of our restaurants.
    You can get more information about our hotel in the following link https://hesperialanzarotet.wixsite.com/secretslanzarotecom.
    Best regards

  ---

• Is this a double bed or two twin beds?
  
  
  • Wednesday, 9 September 2026
  • We have both options, it just depends on the availability of the hotel. Laura B. from Guest Experience Team

  ---

• If I book to come here all inclusive, how do I get the preferred club package, and how much does that cost?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    Thank you for your message.
    You can upgrade to our Preferred Club on arrival. The cost would be of 60€ per person & day.
    Kind regards,
    The Secrets Lanzarote Team

  ---

• Do you have daily yoga / Pilates
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    
    We do have both yoga and pilates. On arrival, you can find all the entertainment activities in the tablets of your room.
    Kind regards,
    The Secrets Lanzarote Team

  ---

• What brand of larger/beer do you stock?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam
    
    Please can you give us a contact to send you all the information?
    
    Kind regards,
    Guest Experience

  ---

• Hi is the diving centre in hotel open in march
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    
    Our diving centre is open during the whole so that all our guests can enjoy it.
    
    Kind regards,
    Guest Experience
    

  ---

• Do you provide bath robes
  
  
  • Wednesday, 9 September 2026
  • Good evening,
    
    All our rooms are provded with bath robes.
    
    Kind regards,
    
    The Secrets Lanzarote Team

  ---

• Are the bathrooms in the rooms private? Are there any pictures?
  
  
  • Wednesday, 9 September 2026
  • Thank you for your message. The sink area is separeted from the room by a sliding door. There is a separate room for wc and shower
    
    On internet you can see the gallery

  ---

• Are all drinks(alcoholic & non alcoholic ) included in the all inclusive price
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    The all-inclusive package includes alcoholic and non-alcoholic beverages. Not all of them are included as there are certain brands that have a supplement.
    Kind regards,
    Guest Experience

  ---

• Is it possible to bring our 16 year old son or Is it strictly 18 years+?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    
    As this is an only adult hotel the age is from 18 years old.
    
    Sorry for the inconvenience.
    
    Best reagrds,
    The Secrets Lanzarote Team

  ---

• How far is this hotel from the airport?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam
    
    The hotel is around 20-25 minutes from the hotel and a taxi has a cost of 20-25€.
    
    Best wishes,
    The Secrets Lanzarote Team

  ---

• We are booking from the 3/12/21 - 5/12/21. we are not getting the club room but the ocean view room. what restaurants will be open at this time?
  
  
  • Wednesday, 9 September 2026
  • Dear Mr./ Mrs.,
    
    thanks for choosing Secrets Lanzarote Resort & Spa as your holiday accommodation. You can get all the updated hotel information in the following link: https://hesperialanzarotet.wixsite.com/secretslanzarotecom.
    Kind regards
    
    

  ---

• Hi just wonder in the double adult room is there two single beds or two double beds like in the photos ? Also does the double room come with a shower
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    Normally the beds in the rooms are separate beds. If you would like a double bed, please let us know so that we can enter it in our system. It all depends on availability and occupancy of the hotel.
    Kind regards,
    Guest Experience

  ---

• Hello are all your spa facilities open for use in December? Thanks
  
  
  • Wednesday, 9 September 2026
  • Dear Mr. / Mrs.,
    
    thanks for your interest in our Secrets Lanzarote Resort & Spa.
    Spa facilities are open at the moment and will be still open in December.
    Kind regards,
    

  ---

• Is the gym/fitness centre currently open to guests? 2)Do you need to pre-book a time-slot to use the gym?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    Thank you for your message.
    We are pleased to inform you that our gym is open 24 hours for all our guests. No bookings are required.
    Best wishes,
    The Secrets Lanzarote Team

  ---

• Hi what time is check out in the morning ?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    
    Check out is at 12.00 p.m. the day of departure.
    
    In case you would like to extend the time, a late check-out would have a cost of 10€ per hour.
    
    Kind regards,
    The Secrets Lanzarote Team

  ---

• Is there an iron in the room
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    
    Depending on the room category room booked, there are some rooms that have iron.
    
    In case yours is not provided with one, please call reception and we will be very plesed to send you one.
    
    Kind regards,
    The Secrets Lanzarote Team

  ---

• Is there a swim up bar open for everyone to use or are the preferred club members the only ones allowed to use it
  
  
  • Wednesday, 9 September 2026
  • Dear Mr. / Mrs.,
    
    There is a swim up bar in the Preferred Club Pool, only for Preferred guests, but there is a pool bar in the main pool area.
    Best regards

  ---

• Hi can I book this right now
  
  
  • Wednesday, 9 September 2026
  • Dear Mr. / Mrs.,
    
    What would you like to book, please??
    You could always contact direct the hotel sending an e-mail to info.seclz@secretsresorts.com.
    
    Best regards
    
    Nereida Barrera
    Guest Experience

  ---

• Can you upgrade to preferred guest when you arrive?also how much is an upgrade to preferred guest for a week ?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/ Madam,
    
    You may upgrade to the Preferred on arrival at the hotel. The cost to upgrade would be of 60€ per day and person.
    
    Do not hesitate in contacting us when required.
    
    Kind regards,
    
    Guest Experience
    
    

  ---

• Do you have to pay to use the indoor pool ?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam
    Thank you very much for contacting us.
    The access to the spa and therefore to the indoor pool has an extra cost: the pass for one hour is 25€, one day pass 40€ and the pass for the whole stay 80€.
    Kind regards,
    Guest Experience

  ---

• Hi does the proffered club double room have a balcony with a sea view?
  
  
  • Wednesday, 9 September 2026
  • All our rooms starting from the Double Sea View Preferred Club category offer guaranteed sea views, providing a more exclusive and privileged experience within our Preferred Club program.

  ---

• Is there room service and breakfast to room available.
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/ Madam,
    The roomservice is included in the Unlimited Experience and a 5€ tray charge applies for each service.
    Breakfast is not included as all guests have breakfast included everyday in the buffet from 07.30 to 10.30h
    Kind regards,
    

  ---

• Hello what would the charge be per night for my small pug please? He’s 10 and slow doesn’t cause a problem
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madam,
    We would like to inform you that we allow pets and the price is 50€ per night.
    Animals weighing more than 15 kilograms and not more than 40 centimetres tall are exempt from hotel admission
    Kind regards,
    The Secrets Lanzarote Team
    

  ---

• Hi is your breakfast a buffet ?
  
  
  • Wednesday, 9 September 2026
  • Our breakfast is a buffet. On Preferred basis there's also a la carte menu and a private restaurant for breakfast

  ---

• Hi, I have booked to go to your hotel this month. Just wondering if we are able to check in earlier or do you have a luggage storage to leave our bags
  
  
  • Wednesday, 9 September 2026
  • Good evening,
    Early check-in depends of the hotel availability at your arrival, but there is a luggage store where you could leave your bags. Anyway, we will try to do the check-in as soon as possible.
    Best regards,
    Nereida Barrera
    Guest Experience

  ---

• Please can you advise which of your rooms have a bathtub?
  
  
  • Wednesday, 9 September 2026
  • Good afternoon Sir/Madam,
    
    All rooms have a shower but no baths. Suites are also provided with jacuzzi instead.
    
    Do not hesitate in contacting us when required.
    Kind regards,
    The Secrets Lanzarote Team

  ---

• Is there a cost to use the indoor pool and gym ?
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/Madame,
    
    The use of the indoor pool in our Spa has an extra cost. The pass for one hour is 25€, for a whole day 40€ and if you wish to have access to the spa for the whole of your stay the price is 80€.
    Kind regards,
    Guest Experience
    

  ---

• Are the spa facilities free? If not how much do they cost?
  
  
  • Wednesday, 9 September 2026
  • Hello,
    
    The spa facilities are not included in the room rate. Access to the hydrotherapy circuit is available for €90 per person and includes the indoor pool, sauna, steam room, Jacuzzis and relaxation areas.
    
    Kind regards.

  ---

• Hi , do you supply towels for the sun loungers
  
  
  • Wednesday, 9 September 2026
  • Dear Sir/ Madam,
    Pool towels are available during the opening hours at towel post located in each pool area. The reservation of sunbeds is not permitted, towels and personal belongings will be removed after 2 hours if the sunbed is not used.
    

  ---

• Do you allow smoking on the balcony/ terrace?
  
  
  • Wednesday, 9 September 2026
  • No, smoking is not allowed in any of our rooms, only in the areas of the hotel specifically designated for smoking.

  ---

• Hi there. Can you access the beach/sea from the hotel?
  
  
  • Wednesday, 9 September 2026
  • The hotel has direct access to the seafront however we do not have a sandy beach, the nearest sandy beach is in Puerto del Carmen 5km from the hotel.
    Please do not hesitate to contact us for any further information or requests.
    Kind regards,
    Secrets

  ---