What are our guests' most frequent inquiries?

• Is breakfast included in the room rate?
  
  
  • Sunday, 31 July 2022
  • We have both rates with or without breakfast

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• Does the hotel have a lift and is there a car park attached to the hote
  
  
  • Saturday, 24 October 2020
  • We have an underground carpark.
    There is an elevator in the hotel.
    However, the car park is only accessible by stairs.
    

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• How far is the train station from the hotel
  
  
  • Wednesday, 13 July 2022
  • The hotel is a 10 min taxi ride from the hotel or a 25min walk.

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• Wellness centre?
  
  
  • Sunday, 31 July 2022
  • Yes we have a wellness center with sauna, hamman, infrared lights and salt wall

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• Are you near to the train station
  
  
  • Thursday, 15 September 2022
  • We are about a 25min walk and 10min taxi ride from the trainstation

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• What is the maximum height for a car in the underground car park? Our landrover is 2m high!
  
  
  • Wednesday, 11 January 2023
  • Dear
    Our parking has a maximum hight of 2m05.
    Kindest regards

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• I am ceolic do you have gluten free food? Is there room service as we would like breakfast in our room. Thank you. Caroline
  
  
  • Friday, 30 December 2022
  • We are happy to inform you that we have gluten free options. The breakfast can also be brought up to the room in the morning

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• is there electric vehicle charging on site?
  
  
  • Friday, 30 December 2022
  • Yes, we have 4 charging stations

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• Do you have a gym
  
  
  • Monday, 8 January 2024
  • Yes, we have a gym. You can use the gym for free during your stay.

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• Hi do you provide cots? Our baby will be 8 months old, can we book a superior double room and have a cot added or how does baby affect charge?
  
  
  • Tuesday, 19 September 2023
  • We are happy to confirm that we do provide baby cots. The price is 20 euros/ night.

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• is there a fridge in the rooms
  
  
  • Wednesday, 13 July 2022
  • Every room is equipped with a minibar

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• the pavilion room has a queen or king size bed?
  
  
  • Saturday, 31 January 2026
  • Hello, all our rooms have a king sized bed that can be made up as a double or twin.

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• Is breakfast included in my booking through Booking.com?
  
  
  • Thursday, 15 September 2022
  • You can choose your rate with or without breakfast when making the reservation

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• Will the garden suite accommodate 4 guests (2adults and 2 children) ? (king bed and the sofa bed) Can it be equipped with an extra bed if needed ?
  
  
  • Sunday, 31 July 2022
  • In the garden suite we can open the sofabed for 2 children under the age of 12. So in total there is one double bed and one sofa bed. Unfortunately we are unable to place another extra bed.

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• Hi do you have parking if we arrive by car
  
  
  • Friday, 18 November 2022
  • Dear
    Yes we do have an under ground privet parking area
    Kindest regards
    Team Dukes' Palace*****

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• can I reserve massage sessions?
  
  
  • Friday, 30 December 2022
  • Yes, hotelguests can book these by mail

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• Where is the private car park please ?
  
  
  • Friday, 30 December 2022
  • Our underground parking is underneath the hotel. It can be accessed by the Moerstraat

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• what does the superior double room window overlook?
  
  
  • Saturday, 10 June 2023
  • Our superior room has no particular view. If you would like a room with a view, we also have our superior garden view and superior city view.

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• How many spaces does your underground car park have? Do we need to book in advance?
  
  
  • Thursday, 15 September 2022
  • More than 110 spots. Reservations in advance is not necessary

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• What time is check in to room
  
  
  • Sunday, 5 April 2026
  • Dear
    
    Check-in time is guaranteed at 15:00. Should you arrive before this time and the room is not ready, you can always leave your luggage and car with us.
    
    Kind regards,
    At your service
    
    Casper Ghys
    Front Desk Agent

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• Do you have breakfast?
  
  
  • Sunday, 5 April 2026
  • Hello
    
    We do offer rooms with or without breakfast. The choice is yours!
    
    Kind regards,
    At your service
    
    Casper Ghys
    Front Desk Agent

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• Does your car park has Electric Charging for cars?
  
  
  • Sunday, 5 April 2026
  • Good evening
    
    Thank you for your e-mail.
    
    I can gladly confirm that our secure underground car park has 4 charging spots for electrical vehicles.
    
    Kind regards,
    At your service
    
    Casper Ghys
    Front Desk Agent

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• Hello, We are a family with an 8 years old child and I was wondering if we can book a Superior double room with a large bed, since our daughter is sleeping with us. Thank you in advance!
  
  
  • Sunday, 5 April 2026
  • Dear
    
    Unfortunately the Superior Rooms are not spacious enough. You can always choose a room that is spacious enough for 3 people: Deluxe (Junior) Suite or Duplex Family Room.
    
    Kind regards,
    At your service
    
    Casper Ghys
    Front Desk Agent

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• I wish to book a room for three adults one double and one single or two double beds in one room can you help
  
  
  • Sunday, 5 April 2026
  • Dear Guest,
    
    In order to accommodate 3 adults in one room we propose the following room types:
    - Deluxe junior suite
    - Deluxe suite
    - Duplex family room
    
    For accurate rates we kindly ask you to contact us directly.
    
    Kindest regards,
    Team dukes palace

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• hi can I leave my luggage with you in the morning before I check in at 3pm? please
  
  
  • Sunday, 5 April 2026
  • Dear
    
    Before checking-in you can indeed leave your car in our secure underground car park, as well as your luggage in our luggage room.
    
    Kind regards,
    At your service
    
    Casper Ghys
    Front Desk Agent

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• Do you have parking
  
  
  • Sunday, 5 April 2026
  • Hello!
    
    Hotel Dukes' Palace has a secure underground car park, located at the back of the hotel.
    Once you have arrived we will assist you with luggage if necessary.
    
    Kind regards,
    
    Casper Ghys
    Front Desk Agent

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