What are our guests' most frequent inquiries?

• Is the entrance to spa/sauna included in the price? Thank you.
  
  
  • Friday, 22 July 2022
  • Dear Guest, Spa center entrance is included in the price of reservation.

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• Parking is included? Not in the street, i am looking for a private secured parking ( closed area)
  
  
  • Tuesday, 9 August 2022
  • Dear guest, parking place in front of the hotel and hotel garage, are available to the guests with supplement of 15 EUR per night.

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• Hello, is there an extra charge for our dog? We have a small Yorkshire terrier. Thank you.
  
  
  • Tuesday, 9 August 2022
  • Dear Guest, please be informed we are pet friendly hotel for small dogs up to 12 kilos, and no additional payment is required.

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• hello planning to come for holidays wanted to ask if you have escort girls at the hotel for singles guys.thank you
  
  
  • Tuesday, 5 July 2022
  • Dear Guest, please be informed Hotel Metropol Palace, a Luxury Collection do not have requested type of services. Thank you.

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• Hi! If I would like to be accommodate as 3 adults, and we are offered by booking to get the junior suite, will we get a double bed and a single bed?
  
  
  • Wednesday, 27 December 2023
  • Dear Guest, Kindly be advised that in junior suite you will have 1 king size double bed + 1 extra bed for third person.

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• Hi, does every room selection includes using of spa?
  
  
  • Monday, 3 June 2024
  • Dear Guest,
    All hotel guests have free of charge spa usage included. Treatments and massages should be pre booked and payed.
    We remain at your disposal. Kind Regards, Metropol Palace Team

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• May I pls know the rent for your banquet Hall room for 1 day for education expo. Thank you
  
  
  • Monday, 7 November 2022
  • Dear guest in order to send you offer, please send us request directly.

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• Hi can we request a crib? Cus we have an 1 year old.
  
  
  • Monday, 31 July 2023
  • Dear guest, your request for crib is confirmed. Please advise reservation number so we can proceed with changes.

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• Hello Dors the junior suite have an extra nromal bed for a child ? Not a baby ?
  
  
  • Monday, 18 March 2024
  • Dear Guest,
    Junior suit is a size of 41 square meters. It can accommodate up to 3 guests, one on comfortable sofa.
    Warm Greetings from Metropol Palace Hotel Team!

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• Hi the Deluxe room price includes the spa?
  
  
  • Tuesday, 8 August 2023
  • Dear Guest, Please note that use of the spa center is included in the room rate.

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• is there a cooler in the room
  
  
  • Friday, 11 August 2023
  • Dear guest, all rooms posses air condition.

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• What are the check-in and check-out times? If our plane arrives at midnight on Aug 15, can we check-in between 1am - 2am in the hotel?
  
  
  • Monday, 15 July 2024
  • Dear guests, our official check in times 15pm on the day of your reservation. Kind Regards

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• Dear Mrs, Mr is the wellness is still closed on the weekends?
  
  
  • Tuesday, 9 February 2021
  • Good morning!
    
    We are happy to inform you that our Limegrove Fitness and Spa is open everyday (including weekends) from 7:00h till 20:00h.
    
    Have a nice day.
    
    Kind regards,
    Vukasin Pavlovic

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• is it possible to check in earlier today, around 12 noon?
  
  
  • Monday, 23 September 2024
  • Dear Guest,
    Kindly note that the official check in time is at 3pm, and early check in is subject upon availability and we can not confirm it in advance.
    Kind Regards, Metropol Palace Team

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• hello, I’m trying to book the room in Metropol Belgrade, and I can complete the booking
  
  
  • Monday, 29 May 2023
  • Dear guest, please send us your reservation number so we can check it in our system.

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• Hello, we are a family of 4 - 2 adults, 2 kids (13 and 7). A bit unclear, what accommodation would be in Family suit, how many beds? Thanks!
  
  
  • Friday, 3 November 2023
  • Dear Guest, kindly be advised that Family suite posses 1 king size bed and 2 extra beds for children up to 16 years.

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• We have a dog who is 40kg. She is very clean and well behaved. Is she welcome at your hotel?
  
  
  • Monday, 9 October 2023
  • Good afternoon,
    Please be informed as per our pet policy, for now and near future we are able to accommodate dogs up to 20kg.
    Thank you for understanding.
    Warm Regards,
    Guest Relations Team

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• Hi, I just want to ask a quick question for the parking. How many does it cost for one car and is the parking like an inside one or just outside?
  
  
  • Wednesday, 6 December 2023
  • Parking place in front of the hotel and hotel garage, are available to the guests with supplement of 20 EUR per night. Reservation is not needed.

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• Hi do you an airport shuttle. Is Uber available there .what would be weather from 31 Mar to 5 Apr
  
  
  • Wednesday, 13 March 2024
  • Transfer from and to airport is available on site upon request, charges must be applied. Unfortunately in Serbia Uber is not active, there are options for transportation which can be used in Serbia. Please contact concierge directly.

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• do i pay at reastaurant with card or pay on reception if need dinner launch
  
  
  • Thursday, 11 January 2024
  • Dear Guest,
    
    Warm Greetings from Metropol Palace Hotel!
    
    If you are hotel guest, you can use the card either in restaurant or at the reception upon check out!
    
    Thank you for contacting us!
    
    Kind Regards

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• Hello are there gluten free options in your breakfast and in your restaurant?
  
  
  • Tuesday, 27 August 2024
  • Dear Guests,
    
    Kindly be informed gluten free options are available upon request in advance. Kind Regards, Metropol Palace Team

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• Hi, I choose your hotel to celebrate my birthday in April, I will choose the apartament and I would like to ask you if a high floor can be chooses.
  
  
  • Wednesday, 29 January 2025
  • Greetings from Metropol Palace,.
    
    Kindly note we will do our best to honor your request as long as our availability allow us at that moment.
    
    With kind regards,
    
    Metropol Palace Team

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• Hi can you provide letter of invitation? And transportation from the airport
  
  
  • Wednesday, 20 December 2023
  • Dear Guest,
    
    Warm greetings from Metropol Palace Hotel in Belgrade!
    
    Please contact Guest Relations Department directly.
    
    Thank you for trusting us!
    
    Warm Regards
    Metropol Palace Team

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• Hello, is it possible to have a car seat for a child in your airport shuttle? Thank you!
  
  
  • Wednesday, 19 November 2025
  • Yes, our airport shuttle can provide a child car seat—just let us know in advance so we can arrange it.

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• Hi, Could you please let me know if there are any charges for bringing my 10kg dog?
  
  
  • Saturday, 11 January 2025
  • Dear guest, we warmly welcome pets up to 15kg! Please note there is an additional charge of 40 EUR for bringing your 10kg dog. Kind regards,
    Metropol Palace Team

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• Hello! I see an option for 3 adult as Junior Suite. But I see that there is only 1 king size bed. you add extra crib bed to accommodate third person?
  
  
  • Saturday, 4 May 2024
  • Yes, that's correct.
    Kind Regards
    Metropol Palace Team

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• Is there an airport shuttle service?
  
  
  • Thursday, 23 October 2025
  • Kindly note, at the airport there is public transfer. Hotel offers private transfer arranged in advance on additional cost. May contacted directly offer can be provided.

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• Can the deposit be paid on a credit card?
  
  
  • Tuesday, 18 February 2025
  • Dear Guest,
    
    Kindly be informed deposit can be provided by credit card upon arrival.
    
    We remain at your disposal.
    
    Kind Regards, Metropol Palace Team

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• Is the swimming pool open?
  
  
  • Thursday, 15 August 2024
  • Dear Guest, Spa working hours are from 07am till 23pm. Kind Regards, Metropol palace Team

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• Do you have a good air conditioner as I have asthma?
  
  
  • Tuesday, 16 July 2024
  • Dear Guest, the facility has provided Air condition and it operates as a central cooling in summer season, as well heating in winter season. Kind Regards, Metropol Palace Team

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• What is the check-in time and what is the check out-time?
  
  
  • Wednesday, 29 November 2023
  • Dear Guest, Kindly be advised that check-in is at 15:00 and check-out is at 12:00.

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• What is included to free minibar?
  
  
  • Tuesday, 5 November 2024
  • Please note that the hotel minibar is chargeable. However, complimentary water bottles are provided for your convenience and are replenished daily by our team as part of the room cleaning service.
    Warm regards, Metropol Palace Team

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• what is a length of the pool?
  
  
  • Tuesday, 3 October 2023
  • Dear guest, length of the pool is 25 meters.

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• The swimming pool is only for adults use?
  
  
  • Monday, 22 December 2025
  • Thank you for your inquiry. The swimming pool is suitable for adults, and children aged 14 and above are also welcome to use the pool under appropriate supervision.

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• what is the breakfast time ready
  
  
  • Friday, 11 August 2023
  • Dear guest, breakfast is from 07:00 - 11:00.

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• Do you have your own hotel secure car park on site and off street? If it is underground parking what is the height restriction?
  
  
  • Tuesday, 18 June 2024
  • Dear guest,
    
    Kindly be informed hotel has private parking underground and secured.
    
    Daily price is 20 euros and no reservations are needed.
    
    Kind Regards,
    Metropol Palace Team

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• Hello I would like to ask you do its possible to be hosted after midnight? Thanks
  
  
  • Tuesday, 23 March 2021
  • To whom it may concern,
    
    Greetings from Metropol Palace a Luxury Collection hotel.
    Yes, it is possible to make check in until 3am.
    
    Best regards,
    Metopol Palace team

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• hi Do you have a room for 3 adults?
  
  
  • Monday, 11 March 2024
  • Yes, we do provide room for 3 adults.
    We remain at your disposal.
    Kind Regards,
    Metropol Palace Team

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• Do you have rooms with twin beds?
  
  
  • Friday, 7 June 2024
  • Dear Guest,
    
    Warm Greetings from Metropol Palace Hotel!
    
    Kindly be informed that we do provide rooms with twin beds.
    
    Kind Regards,
    Metropol Palace Team

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• What if I book a hotel room for 10 days but I'm denied a visa on arrival? Since the cancellation cannot be pre-determined in such a case, is there any compensation for such an exception? (denial of visa on arrival.)
  
  
  • Tuesday, 19 July 2022
  • Dear Guest, in this situation we would kindly ask you to provide us with document that visa is refused in order to inform you about the further process.

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• Will the pool be open in July 2022?
  
  
  • Thursday, 23 June 2022
  • Dear Guest, please be informed our pool is provided for use in July as well.

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• Hi , we are a couple with 3 years old daughter. Can our daughter use your indoor pool in our supervision? Thank you.
  
  
  • Tuesday, 3 February 2026
  • Warm Greetings from Metropol Palace Hotel! Kindly note, spa policy and house rules permit children above 14 years old to be able to use the pool. Kind Regards, Metropol Palace Hotel Team

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• i want to ask if we can do a late check out as the return flight will be at 1 am.if possible i would like to know at what extra cost
  
  
  • Tuesday, 17 December 2024
  • Dear Guest,
    
    Kindly be informed that late check out is possible upon request on additional cost however it can not be guaranteed in advance. Please ask about availability our reception on the day of check out.
    
    Kind Regards, Metropol Palace Team

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• Is the entrance to spa/sauna included in the price? Thank you.
  
  
  • Monday, 18 March 2024
  • Dear Guest,
    All Hotel guests have free of charge access to spa/sauna.
    The treatments must be booked in advance and additional charges must apply.
    Warm greetings from Metropol Palace Hotel Team!

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• Do you have any rooms with Balcony?
  
  
  • Monday, 5 February 2024
  • Dear Guest,
    
    None of our rooms does not have balcony.
    
    We remain at your disposal.
    Kind Regards
    Metropol Palace Team

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• Hello, do you hawe smoking room?
  
  
  • Friday, 8 March 2024
  • Dear Guest,
    
    Kindly be informed that hotel provides smoking and non smoking rooms.
    
    We remain at your disposal.
    

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• Hello, we want to book 2 rooms situated nearly and make early check-in at 07:00 am? Is it possible ? And how much it will cost?
  
  
  • Thursday, 29 August 2024
  • Dear Guests, kindly be informed early check in can not be confirmed in advance. May the occupancy allows early check in on spot upon arrival to the hotel, the cost is 10 euros per hour. Kind Regards, Metropol Palace Team

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• hello the breakfast is included in the room price or is extra?I saw 20euros.are 20 euros per day?per room?or per person?
  
  
  • Monday, 9 October 2023
  • Dear valuable guest,
    
    Greetings from Metropol Palace Hotel!
    
    Kindly be informed if you were to reserve a room without breakfast, additional cost at hotel would be EUR 20 per person per day.
    
    With kind regards,
    Metropol Palace Team

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• Hello, Is junior suite suitable for 3 adults?
  
  
  • Friday, 13 February 2026
  • Greetings from Metropol Palace Hotel.
    Please be informed that junior suite can accommodate 3 adults. Kind regards,

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• Hello,does this room has two twin beds? Is it two seperate room or one big room with two twins bed? And Breakfast is not included in the price right?
  
  
  • Thursday, 21 July 2022
  • Dear Guest, 1 Deluxe twin room is with two separated beds in the room. Reservations can be with breakfast included and without breakfast.

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• We are 3 adults so if we take executive suit does it have two separate rooms for sleep. We want two us to sleep in one room and other guy in other?
  
  
  • Tuesday, 12 December 2023
  • Dear Guest, Kindly be advised that executive suite posses 1 king size bed, and additional bed can be added in the room.

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• I would like to ask if I can book a room for the 5th of August from the morning at 7.00am to the evening at 9.00pm of the same day.
  
  
  • Thursday, 27 July 2023
  • Dear guest, you can make a reservation for request period at rate of full night. Please note we have day use offer (6 hours) 12:00 - 18:00 at 80 EUR.

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• Hello, is the parking included in the price of reservation? If not how much is it per day?
  
  
  • Wednesday, 27 December 2023
  • Dear Guest, Parking place in front of the hotel and hotel garage, are available to the guests with supplement of 20 EUR per night. Reservation is not needed.

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• Hello! Do you have a place to store my luggage, I am arriving at 7 o’clock is it possible to give you until I check in. Also can use swimming pool if I arrive early at the hotel and will wait for check in?
  
  
  • Tuesday, 30 April 2024
  • Dear Guest, please feel free to leave your luggage at our luggage room. May the occupancy allow us, we will try to provide the room for you earlier, unfortunately not guaranteed. Once you are checked in you can use the Spa. Regards, Metropol Palace

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• Hello! Is the breakfast included in the price? If no how much it will cost/person! And I see the length of the pool at 25 m, but what about wide? Thx!
  
  
  • Tuesday, 24 October 2023
  • Good afternoon!
    Warm greetings from Metropol Palace Hotel!
    I would like to inform you that the breakfast depends is it booked and checked by You while booking, otherwise if it is not, breakfast is 20 EUR per person.
    

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• Does the indoor pool work in the winter?
  
  
  • Wednesday, 15 April 2026
  • Greetings from Metropol Palace, a Luxury Collection hotel in Belgrade.
    
    Due to the current COVID-19 regulations, we would like to inform you that indoor pool in Limegrove Fitness & Spa is working from Monday to Friday (07:00h-17:00h).
    
    Kind regards.

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• Hello! Do you have an airport transfer? Is it free?
  
  
  • Wednesday, 15 April 2026
  • Dear,
    We can arrange airport transfer for you. It costs EUR 30 per way.
    In order to arrange the transportation, we will need following flight details: arrival/departure time and flight number.
    Best Regards,
    Reservation Department Team

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• Hi. Do you have private parking in the hotel?
  
  
  • Wednesday, 15 April 2026
  • Dear,
    Greetings from hotel Metropol Palace.
    Please be informed we do have parking in the hotel.
    You do not have to book in advance,
    Price per day is 20 EUR.
    If you have any further questions , please do not hesitate do contact us.
    Best regards!

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• Hello.We would like to check in today for quarantine I flew in from India. Wanted to know if you can assist us in arranging PCR tests at the propert
  
  
  • Wednesday, 15 April 2026
  • Dear,
    Please be informed we can organize PCR test in the hotel.
    Price is 12000 RSD and need to be paid on the spot, in cash.
    If this offer is convenient for you, please send us an email to reservations@metropolpalace.com
    Best regards!

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• It is ridiculous that you charge extra for parking a basic service that every 5* hotel needs. Especially for someone wanting to book 7+nights.
  
  
  • Wednesday, 15 April 2026
  • Thank you for your feedback. Please note that our parking fees are in line with standard practices among 5-star hotels in Belgrade. We continuously review our policies to ensure they reflect both guest expectations and local market standards.

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• Pozdrav, Zanima me nudite li docek nove 2022. Godine i gdje se moze rezervirati? Hvala
  
  
  • Wednesday, 15 April 2026
  • Postovani,
    
    Hotel samo izdaje prostor za docek Nove Godine.
    Za informacije o doceku molimo Vas kontaktirajte +38166002255
    
    Srdacan pozdrav

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• Hello! Is the pool going to be open during February 2022? Thanks!
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Greetings from Hotel Metropol Palace, a Luxury Collection!
    Please be advised that pool will be open during February.
    Best Regards,
    Reservation Department Team

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• I am surprise that although it's 5 star Luxury Hotel but still don't provide Electric kettle for boiling water/ making tea. This item is given in rooms by all 4 star hotels in Belgrade. Although booked this hotel but don't know how it will be overall when small items are missing. Hotel to agree
  
  
  • Wednesday, 15 April 2026
  • Dear,
    Greetings from Hotel Metropol Palace!
    Please be informed your request is a subject to availability but if you want that we provide it , please send us an email to reservations@metropolpalace.com
    We stay at you disposal.
    Best regards!

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• Hi, we will be traveling with the Shiba Inu dog (about 10kg). Is he allowed in the room? Any additional charges?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    Kindly note we are pet friendly for dogs up to 10kg and pet fee is 40 euros per day.
    
    Kind Regards,
    Metropol Palace Team

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• Is there a smoking room
  
  
  • Wednesday, 15 April 2026
  • Dear,
    Please be advised that we have smoking room in hotel.
    Feel free to contact us in case you need anything.
    Best regards,
    Reservations Department Team
    

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• Do you have car rental services at your hotel?
  
  
  • Wednesday, 15 April 2026
  • Yes, we do offer car rental services in cooperation with our trusted partners.

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• Hello, does any of your rooms have a bath tub? Thank you for the reply. Urska
  
  
  • Wednesday, 15 April 2026
  • Dear Mrs. Urska,
    
    Greetings from hotel Metropol Palace A Luxury Collection!
    
    Our deluxe rooms have bath tubs. Classic and Superior rooms are with shower tubs.
    
    If you have any questions do not hesitate to contact us
    
    Kind regards!
    Front office team
    

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• Is the swimming pool open? Pls can you inform me about available working times of swimming pool.
  
  
  • Wednesday, 15 April 2026
  • The indoor swimming pool is currently open.
    Opening hours are from 7:00 AM to 11:00 PM daily.
    Please note that only the indoor pool is available.

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• Hi, do you have any Deluxe king rooms with bathtubs available? Thank you
  
  
  • Wednesday, 15 April 2026
  • Respected guests, kindly note that bathtub is not available in deluxe king rooms as facility.

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• How long is the swimming pool in metres please? thanks
  
  
  • Wednesday, 15 April 2026
  • Dear,
    Greetings from Hotel Metropol Palace, a Luxury Collection!
    Swimming pool in our SPA is 25 meters.
    Best Regards,
    Your Reservation Department Team

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• What's the pet policy?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest, Please be informed about our basic pet policy:
    Dogs up to 12 kilograms are allowed in the hotel.
    A daily cleaning fee of €40 per day will be applied to all reservations with pets.
    For more details please contact property directly.

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• I would like to pay in advance for 15 days payment
  
  
  • Wednesday, 15 April 2026
  • Dear,
    Greetings from Hotel Metropol Palace.
    Please be informed , due to Covid19 situation , we do not make payment in advance.
    Furthermore, if you insist , please provide us with your e-mail address so that we send you an Authorization form.
    Regards!

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• Good afternoon, Could you please tell us, if the parking spaces are sufficiently large for a vehicle of approximately 5 ? 2 meters, and whether electric vehicle charging is available? Thank you!
  
  
  • Wednesday, 15 April 2026
  • Unfortunately, we can not see information about the exact car dimensions. Electric vehicle charging is available; however, clients must provide their own charging cable.
    Thank you!

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