Facilities & Features Mandarin Oriental Ritz, Madrid

• General:
• Air conditioning,
• Airport shuttle,
• Car rental,
• Designated smoking area,
• Elevator,
• Facilities for disabled guests,
• Family rooms,
• Heating,
• Hypoallergenic room available,
• Non-smoking rooms,
• Pet basket,
• Pet bowls,
• Room service,
• Shuttle service,
• Soundproof rooms

• Activities:
• Bicycle rental,
• Bike tours,
• Cooking class,
• Live music/Performance,
• Live sports events (broadcast),
• Movie nights,
• Stand-up comedy,
• Temporary art galleries,
• Tour or class about local culture,
• Walking tours

• Food & Drink:
• Bar,
• Breakfast in the room,
• Coffee house on site,
• Fruit,
• Kid-friendly buffet,
• Kids' meals,
• Restaurant,
• Snack bar,
• Special diet meals (on request),
• Wine/Champagne

• Internet:
• Internet

• Outdoors:
• Garden,
• Terrace

• Parking:
• Parking

• Pool and wellness:
• Beauty services,
• Body scrub,
• Body treatments,
• Body wrap,
• Facial treatments,
• Fitness,
• Fitness center,
• Hair coloring,
• Hair treatments,
• Haircut,
• Hairstyling,
• Indoor swimming pool,
• Locker rooms,
• Makeup services,
• Manicure,
• Massage,
• Pedicure,
• Personal trainer,
• Sauna,
• Spa,
• Spa facilities,
• Spa lounge/Relaxation area,
• Steam room

• Reception services:
• 24-hour front desk,
• Baggage storage,
• Concierge,
• Currency exchange,
• Express check-in/out,
• Invoice provided,
• Private check-in/out,
• Tour desk

• Entertainment and family services:
• Babysitting/Child services

• Cleaning services:
• Daily housekeeping,
• Dry cleaning,
• Ironing service,
• Laundry,
• Suit press

• Business facilities:
• Fax/Photocopying,
• Meeting/Banquet facilities

• Safety & security:
• 24-hour security,
• CCTV in common areas,
• CCTV outside property,
• Fire extinguishers,
• Key access,
• Key card access,
• Safe,
• Security alarm,
• Smoke alarms

• Safety features:
• Access to healthcare professionals,
• Face masks for guests available,
• First aid kits available,
• Hand sanitizer in guest accommodation and common areas,
• Process in place to check health of guests,
• Shared stationery (e.g. printed menus, magazines, pens, paper) removed,
• Staff follow all safety protocols as directed by local authorities,
• Thermometers for guests provided by property

• Physical distancing:
• Cashless payment available,
• Contactless check-in/out,
• Mobile app for room service,
• Physical distancing rules followed,
• Screens or physical barriers between staff and guests in appropriate areas

• Cleanliness & disinfecting:
• Guest accommodation disinfected between stays,
• Guest accommodation sealed after cleaning,
• Guests have the option to cancel any cleaning services for their accommodation during their stay,
• Linens, towels, and laundry washed in accordance with local authority guidelines,
• Property cleaned by professional cleaning companies,
• Use of cleaning chemicals that are effective against coronavirus

• Food & drink safety:
• All plates, cutlery, glasses, and other tableware sanitized,
• Breakfast to-go containers,
• Delivered food covered securely,
• Food can be delivered to guest accommodation,
• Physical distancing in dining areas