What are our guests' most frequent inquiries?

• Can we book a room that looks over the terrace and roof tops please ?
  
  
  • Tuesday, 3 March 2020
  • dear Sirs,
    we kindly inform you that we can not guaranteed, however, we can take note and check on arrival.
    kind regards

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• How much is the daily parking fee?
  
  
  • Saturday, 23 July 2022
  • Greetings from Il Tornabuoni Hotel! The Valet Parking is 45-50 euro/night depending on the size of the vehicle. Best Regards.

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• Do you have any interconnecting rooms that can fit a family of 6?
  
  
  • Tuesday, 18 October 2022
  • Yes, we are happy to inform you that our hotel can provide interconnecting rooms that can fit a family of 6

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• Hi there, Are any of your rooms interconnecting please? Thank you
  
  
  • Monday, 1 August 2022
  • Greetings from Il Tornabuoni Hotel. We do have different kinds of Connecting rooms which needs to be requested in advance. Best regards, Front Office Team

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• Do you have a room with a balcony twin beds?
  
  
  • Tuesday, 1 August 2023
  • Dear Guests, we only have one room with balcony and it is our Tornabuoni Suite and has one King size bed.
    
    

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• What is the size in m2
  
  
  • Tuesday, 18 October 2022
  • Our Delux King Rooms have the size between 16 and 20 square meters

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• Can I park there? valet parking
  
  
  • Saturday, 20 December 2025
  • Greetings from Il Tornabuoni Hotel! We inform you that we have a collaboration with garage service that has a car valet option; you can arrive directly to the Hotel and we will call them to come to pick up the car. Best regards!

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• do you have portable cots for my 2 year old?
  
  
  • Monday, 10 April 2023
  • Dear Guest, our structure can provide for you if needed a cot in the room

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• Hello I have a question if we want to stay first two nights then go to anther destination and come again two nights can we keep our luggages at hotel
  
  
  • Monday, 1 August 2022
  • Greetings from Il Tornabuoni Hotel. You can definitely leave your luggage in our storage, where it will remain safe until your arrival. Best Regards.

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• i am travlling to florance on 8/7/2022 for three nights i need three twin bed rooms is possible to book junior suit ( single ) can fill for 2 person
  
  
  • Wednesday, 6 July 2022
  • Dear guest, we kindly inform you this kind of request are subject to hotel availability.
    You can put a note for twin beds on your reservation.

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• We’re traveling with a 2 year old who sleeps in a crib/cot. Can we book the regular room?
  
  
  • Tuesday, 5 September 2023
  • Dear Guests, the crib can be added starting from the Deluxe room

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• Do you cater for gluten free diet st breakfast and in the restaurant. Also do windows open in your room and which type. Thank you Ros
  
  
  • Wednesday, 8 January 2025
  • We are delighted to confirm you that we do cater for Gluten Free diet for every meal in our property.
    Furthermore we are pleased to inform you that our windows are openable in each room category.
    

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• Hello, are other rooms available of this kind but a different color? I like light colors
  
  
  • Wednesday, 6 December 2023
  • Dear Guests, we kindly inform you that the only light colours we do have is the grey one located on the second floor but we are not able to guarantee a specific room assignment since all the rooms categories are located on different floors.
    
    

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• Team, We are a family of 6 consists of 2 Adults and 4 Children (16, 14, 11 and 8 years old) Do you have connected rooms as an option
  
  
  • Wednesday, 4 December 2024
  • Dear Guests,
    
    we do have connecting option but are not bookable online

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• We have 3 adults and would like 4 beds. Can you accommodate in 1 room like the premium king. 2 twins and a sofa or rollaway would be fine if possible.
  
  
  • Tuesday, 27 August 2024
  • Dear Guests,
    
    if you are 3 person, we can assign a room with 2 separate single beds and a sofa bed. However, we do suggest to starting from the Junior Suite since we do not have Premium room with 2 single beds.

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• Hello Can we accommodate 2 adult and 2 kids ( 12 & 8) in king suite
  
  
  • Friday, 22 December 2023
  • Dear Guests, the first room for 4 people is the 2 King Junior Suite Deluxe or the 2 Queen Beds Suite. The King Bed Suite is up to 3 people.

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• Hi I just sent s question that had a typo with the number of beds I needed. I was hoping to be able to have a room with 3 separate beds for 3 adults.
  
  
  • Tuesday, 3 September 2024
  • Dear Guests, if you are 3 person, we can assign a room with 2 separate single beds and a sofa bed. However, we do suggest starting from the Junior Suite since we do not have Premium room with 2 single beds.
    
    

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• Hello, if the rooftop bar open in October?
  
  
  • Friday, 7 October 2022
  • The rooftop is not open in this period.Thank you!

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• With three adults and one bed, where does the third person sleep?
  
  
  • Monday, 17 August 2026
  • Dear Guest,
    Regarding your kind request we inform you that our Junior Suite are composed by a king bed plus a sofa bed.
    We remain at your complete disposal.

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• If I book for two adults and one child 10 years old. Is there an extra bed? Included in the price? Thank you
  
  
  • Monday, 17 August 2026
  • Dear Sirs, we kindly inform you that we have rooms for 3 people from the Premium Rooms and higher.
    Best regards

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• HI Do you have parking onsite or nearby? If nearby, is any luggage assistance available? Please advise.
  
  
  • Monday, 17 August 2026
  • Dear Mr/Mrs,
    we do have a garage, you can come in front of the entrance with your car and we will bring it to the garage.

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• Can you put extra beds
  
  
  • Monday, 17 August 2026
  • Dear Sirs, we kindly inform you that the maximum occupancy in that room is 3 person, we can't add extra beds.
    Best regards

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• Can I park there?if we park near the hotel are you in a restricted zone? If so can we preregister our car to avoid penelty? Thank you
  
  
  • Monday, 17 August 2026
  • Dear Guest,
    we provide a valet parking service at a rate of €50 per night.
    Please note that the venue can be reached by car even though it is located within the ZTL. Upon your arrival we will register your vehicle's license plate.
    Best regards.

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• Three adults staying at a junior suits room. How the beds arrangement like?? Two stays in a double bed and how the other??
  
  
  • Monday, 17 August 2026
  • Dear Guest,
    Regarding your kind request we inform you that in our Junior Suite there is a King bed plus a sofa bed.
    We remain at your disposal.

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• Hello, Do you have connecting rooms? Thanks
  
  
  • Monday, 17 August 2026
  • The hotel has connecting rooms availables and is possibile to reserve them

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