What are our guests' most frequent inquiries?

• Is the swimming pool heated ?
  
  
  • Saturday, 5 November 2022
  • Good afternoon from Puente Romano Beach Resort. Yes all our Pools are heated.

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• Hiya do you offer any pork free things at breakfast like sausages and bacon that are made from turkey instead etc
  
  
  • Saturday, 24 August 2024
  • Good afternoon, I can confirm that we have one of the most complete buffet breakfasts, where you will have a wide variety of food to choose from, for different needs and dietary tastes.
    Greetings
    Reservations Department.

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• We are planning a trip in February. Will all amenities at the hotel be open to enjoy? Is February a good time to visit? Do you have parking onsite?
  
  
  • Thursday, 28 December 2023
  • Yes all will be open, we do offer complimentary parking.
    Regards

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• hi please can you advise the charge per night for a small dog.
  
  
  • Sunday, 22 October 2023
  • 150 € extra fee for a maximum of 7 nights

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• Can you please respond ? I had asked if you have a heated outdoor pool. Let me know please.
  
  
  • Friday, 7 March 2025
  • Dear Sir or Madame, all pools are heated at the resort. Best Regards.

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• are Hotel facilities available as if i were booking direct? Green fee, access to gym & sauna and, sunbeds, kids club etc?
  
  
  • Monday, 5 September 2022
  • Dear guest,
    
    With the reservations, you will have included the gym, the sunbeds, and the swimming pools except the one from Nobu Hotel, however, my colleagues at the front desk will inform you with more details.
    
    Kind regards,
    
    Sergio. R

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• Hello - we have one 2.5 year old, and one 3 month old. Both would be in cots - is there sufficient space in the rooms for this?
  
  
  • Friday, 26 August 2022
  • Hello, in the junior suite does not fit 2 baby cots, you may upgrade to the Garden Suite and one of the baby cots will be in the living room and the other one in the master room.
    
    Best regards,
    
    Reservations Department

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• Hi, do you have a private beach with beachbeds?
  
  
  • Saturday, 8 February 2025
  • Good afternoon,
    The beaches on our coast are public, however we have sunbeds for our guests' use.
    There are also Balinese beds that can be rented for a minimum price and consumption.
    Regards
    Reservations Department.

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• Good evening) can you please tell me, is it allow to go from Alicante to Marbella? We would like to spend New Year eve in your hotel) thank you)
  
  
  • Wednesday, 9 December 2020
  • In these moments you cannot travel from Alicante to Marbella. This región is closed but let wait until this coming weekend to see if the new restrictions for the holidays allow us to travel.

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• Hello, how many of your pools are heated and to what degree? Is kids club open? Thanks
  
  
  • Sunday, 22 October 2023
  • All our outdoor pools are heated, we don't exact tempeture. Kids Club is open with additional charge

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• Do all bedrooms have complimentary WiFi?
  
  
  • Saturday, 27 April 2024
  • Good morning,
    Yes, they do. :)

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• Can we eat lunch or dinner with you when we have our small well behaved dog with us?
  
  
  • Monday, 5 September 2022
  • Yes, of course, we allow you to enjoy your meal with a small dog but it has to be in a table on the terrace and as close to you as possible.
    
    Kind regards,
    
    Reservations Department,
    Sergio. R
    

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• Hi Half board breakfast and lunch?
  
  
  • Friday, 7 March 2025
  • Hello, Half board includes breakfast and dinner.
    
    Thank you

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• Hello! Traveling with 2 children ( 5 years and 1) what are the activities and whether the pool is heated for children? do you have halal food?
  
  
  • Sunday, 22 October 2023
  • Outdoor pools are heated, for activities please contact our Guest Experience Team.

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• Can we have 2 beds in the suite?
  
  
  • Monday, 5 September 2022
  • Dear guest,
    
    We could place an extra bed from the junior suite (garden view) and upward.
    
    Kind regards,
    
    Sergio

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• Hi! How can I be sure that I get a nice room with a decent view? One of the pictures has a view of a wall in this category. Please send me a picture.
  
  
  • Monday, 29 August 2022
  • Good morning,
    Regarding your question,We can not guarantee any specific room number but we could add your preferences under your reservations. However,most of the views face our beautiful gardens and sea view.
    Regards
    Reservation Department
    Sergio.R
    

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• Is it an extra cost to use the spa? If so how much pls?
  
  
  • Monday, 5 September 2022
  • Dear guest,
    
    It has an extra cost and depends on the treatment you contract.
    
    Kind Regards,
    
    Reservations Department
    Sergio. R

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• which of the outdoor pools is heated in January ? A larger or smaller pool?
  
  
  • Friday, 7 March 2025
  • Dear Sir or Madame, all pools are heated at the resort and they are small size.

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• In December 2024, can children also access the beach, heated outdoor pools, Padel court, and kids club?
  
  
  • Tuesday, 9 April 2024
  • Good afternoon, children can access the beach, even though it will be cold, the outdoor pools are heated, we have paddle tennis courts and they can be rented at any time of the year, we also have the kids club.

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• Hello. Do hotel guests have to use the indoor spa area, sauna, solarium and wet areas. Thanks
  
  
  • Tuesday, 18 February 2025
  • Hotel guests can access the spa area, including the sauna, solarium, and wet areas, for an additional charge.
    
    Thank you

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• Hi this room is suitable for four ? Thanks, Louise
  
  
  • Monday, 5 September 2022
  • Good afternoon,
    We do have some suites with two separate rooms(we could place two extra beds in the living area),my advice is to check the family connecting rooms. Deluxe Two Bedroom Suites, top suites, or villas.
    Reservations Department,
    
    Sergio. R

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• I will be staying at your hotel with work in a few weeks time, do all the rooms have hairdryers and irons?
  
  
  • Monday, 5 September 2022
  • Good afternoon,
    
    We do have hairdryers in all rooms and irons as well.
    
    Kind Regards,
    
    Reservations department,
    
    Sergio. R

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• We are looking for a a suite with direct access to the gardens from a terrace and with views over the gardens. Which suite would you recommend please
  
  
  • Monday, 10 March 2025
  • Good morning,
    The Junior Suite, Deluxe Junior Suite Garden View, Garden Suite, Deluxe Garden Suite, and Grand Junior Suite all offer either garden or resort views, depending on the specific location of the room. Kind regards.

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• For my reservation can we have connecting rooms?
  
  
  • Saturday, 8 February 2025
  • Search for our categories "Family", which means that they are two connected rooms, and you can find them in different categories, with garden or beach views.
    I hope to see you soon at Puente Romano Beach Resort.
    Best regards
    Reservations Department.

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• Hello. I m planning a stay. Some pics of your gallery show a golf course. I don’t remember the hotel having its own. How far is the closest golf ?
  
  
  • Monday, 5 September 2022
  • Good afternoon,
    We do have our golf field 25 km away from the hotel, if you book the golf course, the transfer is included but there is a schedule with departure times.
    
    Kind Regards,
    
    Reservations Department,
    Sergio. R

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• hi do you have an indoor swimming pool?
  
  
  • Sunday, 22 October 2023
  • Only our Spa area, but our outdoor pools are heated

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• Hi, is there facility to only use pool and any of the wellness spa treatments (without stay) and what will be the cost
  
  
  • Tuesday, 6 September 2022
  • Good afternoon! it is forbidden to use the swimming pool, it´s just for guests, however, if you book the spa you could enjoy treatments.
    
    Reservations Department,
    Sergio. R

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• hi do you accept dogs. we have a chihuahua
  
  
  • Sunday, 22 October 2023
  • Yes,we do accept dogs with additional fee

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• Please can you advice if you have interconnecting rooms. We have two children aged 10 and 13. I look forward to hearing from you. Thank you Caroline
  
  
  • Monday, 5 September 2022
  • Dear Mrs. Caroline,
    
    We do have interconnecting rooms, some of them connecting from the outside and having a small lobby in between, the others ones connecting from inside with one direct door from room to room.
    
    Reservations Department,
    Sergio. R

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• Searching 3 adults and a baby comes up w/ deluxe garden suite. Are there enough beds. One double and 1 single included in the price? Thanks.
  
  
  • Monday, 10 March 2025
  • Good morning, If you are traveling with two adults and one baby, we can provide an extra bed and a crib in the room. When searching for a room for four guests, the price already includes these arrangements. Kind regards, Reservations Department

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• Hi, is the Two bedroom suit include 1 or 2 toilets?
  
  
  • Sunday, 22 October 2023
  • The Deluxe Two Bedroom Suite do offer 2 bathrooms

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• We have a 2 year old son and we are just looking to know what’s available for him in terms of pools etc? Thanks
  
  
  • Monday, 5 September 2022
  • Good afternoon,
    
    We do have a swimming pool for kids in the resort and also another one in the kids club. The kids club has an extra charge of 100€ per kid and day.
    
    Kind Regards,
    
    Reservations Department,
    Sergio. R

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• Hi! Are your suits spacious enough for 3 adults? We have a baby and a nanny, can she sleep on the couch in the living room?
  
  
  • Saturday, 24 August 2024
  • Good afternoon,
    The one we recommend for your situation would be a Family Junior Suite, since the other rooms do not adapt to the occupancy you require.
    Regards,
    Reservations Department.

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• Hi do you have spa package and how much it’s the cost ?
  
  
  • Tuesday, 13 September 2022
  • Dear guest,
    
    We do not have a specific spa package like stay + spa.
    
    Kind regards,
    
    Reservations Department

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• Is the pool heated currently December 2022 Also do you have a Christmas dinner menu
  
  
  • Sunday, 22 October 2023
  • Outdoor pools are heated, Christmas dinner menus are not ready yet

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• Hello. Is it possible to stay 2 adults and 2 smaller children (5 and 7 years) in a one bedroom suite or Deluxe Junior suite?
  
  
  • Monday, 5 September 2022
  • Good afternoon,
    
    It´s possible in a Garden Suite,Deluxe Garden Suite,Deluxe Two Bedrooms Suite,Grand Suite with Kitchen, interconnecting rooms, Top suites, and Villas.The children under 12 years of age have no additional cost.
    Reservations Department

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• How regular is the hotel shuttle ?
  
  
  • Thursday, 4 January 2024
  • Good afternoon, our Resort do not offer Hotel shuttle.

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• Hi, Is there a sofa bed or regular sofa in the room? thank you
  
  
  • Sunday, 22 October 2023
  • Regular sofa, but NO sofa bed, additional extra beds only

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• If we wanted 3 beds for 3 people, would one of these be a sofa bed? Or would we have 3 actual beds? Thank you!
  
  
  • Sunday, 22 October 2023
  • We do place additional extra bed in the room for the 3rd person

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• Hi can we use Miles and More points towards the reservation?
  
  
  • Sunday, 22 October 2023
  • We do not work with Miles and More points

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• Hi, is access to the tennis courts included once you've booked a room? Can our children also play at the tennis courts (age 11 and 8)?
  
  
  • Tuesday, 18 February 2025
  • The tennis club is open to both adults and children; however, it is not included in the rate and requires an additional charge.
    
    Thank you

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• Hi are let’s(a small dog) allowed in your hotel?
  
  
  • Tuesday, 21 April 2026
  • Greetings from Guest Experience Department!
    
    Yes! Small pets are allowed.
    
    Best regards

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• Are dogs welcome in all areas of the hotel?
  
  
  • Tuesday, 21 April 2026
  • Greetings from Guest Experience Department!
    
    Yes! pets are allowed in our areas.
    
    Best regards

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• Hi. We are on holiday 22/6 - 1/7. two adults and 3 young children 11, 9 and 7. Could you accommodate us in a 2 bed suite? We cannot afford villa
  
  
  • Tuesday, 21 April 2026
  • Greetings from Guest Experience Department!
    
    How many rooms have you booked? because we have rooms that can be joined.
    
    Best regards
    

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• Hi do you have a private beach for the guests staying in the hotel?
  
  
  • Tuesday, 21 April 2026
  • Greetings from Guest Experience Department!
    
    No but we have direct access to the beach.
    
    Best regards

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• Are these rooms noisy? I would like a quiet room as I am bringing my mother. x
  
  
  • Tuesday, 21 April 2026
  • Greetings from Guest Experience Department!
    
    Yes! we have many rooms.
    
    Best regards
    
    

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• hi Are outdoor swimming pools heated? can we use in February?
  
  
  • Tuesday, 21 April 2026
  • Greetings from Guest Experience Department!
    
    Yes! all our pools are heated.
    
    Best regards

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• Good morning Is your hotel peaceful or is there loud music playing by pool, in grounds, at beach?
  
  
  • Tuesday, 21 April 2026
  • Greetings from Guest Experience Department!
    
    We have 2 pools available now and both are quiet and peaceful.
    
    Best regards

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• Hi how far from Malaga airport are you please ?
  
  
  • Tuesday, 21 April 2026
  • Greetings from Guest Experience Department!
    
    45 minutes from the airport to our hotel.
    
    Best regards

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• Hi, If the resort has such a lot of rooms, how do you travel between the beach and the restaurants / bars. Are there buggy’s you can ring for ?
  
  
  • Tuesday, 21 April 2026
  • Greetings from Guest Experience Department!
    
    Yes, You can walk between the restaurants because the distance is not very long between all of them but if you need a buggy you can also ask for it.
    
    Best regards,

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