What are our guests' most frequent inquiries?

• What is included with a club room?
  
  
  • Wednesday, 30 September 2020
  • Raffles Club Benefit:
    -Breakfast from 08:00-11:00AM
    -Afternoon Tea from 14:00-16:00 Raffles Salon
    -Evening canapés and cocktails from 18:00-20:00 at the Raffles Salon
    -Pressing up to two items per stay
    

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• Hi I'd like to know if visitors are allowed to come up to the guest rooms?
  
  
  • Tuesday, 3 January 2023
  • Visitors are allowed as long being registered at the hotel reception desk with proper ID

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• do you serve alcohol at your hotel if so is there a specific time frame? what is in mini bar in room and is there additional charge for items used
  
  
  • Saturday, 25 February 2023
  • Yes, we do serve alcohol. Time frame will be depend on the place. In room dining can serve in the room 24 Hrs. Club Lounge if booking has lounge access will serve alcohol from 6 - 8 PM. Mini items will be additional charge.

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• Hi, We are thinking of booking a Club Room - can you confirm whether any of the food at breakfast, afternoon tea and evening canapés is gluten-free?
  
  
  • Sunday, 22 November 2020
  • Dear Valued Guest,
    
    Greetings from Raffles Dubai!
    
    Kindly be informed that we do provide Gluten Free food , however it needs to be requested prior to arrival , and it will be provided with pleasure

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• Greetings, Asking if there is a special rate for UN staff! Thanks and best regards,
  
  
  • Thursday, 8 October 2020
  • Dear Guest,
    Yes we do have special Rate for UN staff
    Please contact the hotel directly to check the rate

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• Hello ... do you have any discount for locals guest??? Or you have any FEX followers discount?? Thank you
  
  
  • Friday, 23 October 2020
  • Dear Guest,
    Please be advised that we do not have FEX discount, however we more than happy to offer our 50% discount for Accor membership (term & condition apply) and 30% off Super Sale. Please advise your arrival date.
    Thank you

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• Landmark suite - how many bedrooms are there?. We are two adults & two boys aged 18 & 14. All are allowed in this suite?
  
  
  • Saturday, 10 December 2022
  • Please note that Landmark Suite is one bed room suite and it can accommodate maximum 3 adults from 13 yrs.old and 1 child 12 below. Thank you.

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• Hi wanna ask you about the outdoor pool situation, is it open??
  
  
  • Monday, 11 March 2024
  • Dear Valued Guest,
    
    Greetings from Raffles Dubai!
    
    Pleased to inform you that at the moment our Swimming pool is open.
    
    Thank you and Best Regards, Raffles Dubai Reservations Department

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• What does the half board plan includes?
  
  
  • Friday, 24 March 2023
  • Please be informed that we don't offer half board package.

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• Please could you let me know what the club lounge benefits are?
  
  
  • Sunday, 12 March 2023
  • Dear Valued Guest, For club lounge, you will have daily buffet breakfast, Afternoon tea ( 14.00-16.00) and Evening Canapes ( 18.00-20.00). Best Regards, Reservations Team.

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• Do i need reservation for the club if i book a room tomorrow 25/12 ?
  
  
  • Monday, 25 December 2023
  • Please be informed that we still have availability for the Raffles Club Room. We highly recommend you to have an advance booking as the rates is subject to change depends on the availability of the rooms.

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• Good evening. I want to book Landmark Suite sor 19 Dec - 25 Dec please
  
  
  • Monday, 28 November 2022
  • Please be informed that the hotel works on dynamic rates for which room rates are subject to change on a daily basis, may we request to please share your inquiry to the hotel directly to check on the room availability and best rate offer

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• Which restaurants are open at the moment? Is the pool and complimentary spa facilities open ?
  
  
  • Friday, 20 November 2020
  • Dear Guest,
    
    Raffles Salon ( Lobby Lounge), Crossroads Cocktail Bar, Solo Italian Restaurant, and Tomo Japanese Restaurant are currently operating.
    
    Pool is open, however Jacuzzi, Sauna, Steam are not yet open as per Dubai Municipality directives.

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• Is there any connected rooms? 1 twin bed + 1 queen ?
  
  
  • Wednesday, 10 August 2022
  • We have connected rooms under Signature Room category and Raffles Club Room Category

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• Check in time?
  
  
  • Wednesday, 19 June 2024
  • The standard check in time is at 3:00 Noon.

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• Hi I would like to reserve the room but I need to check in early morning at 7 am, would you help please?
  
  
  • Sunday, 24 March 2024
  • We are not be able to guarantee an early check-in as one night needs to be pre booked
    our standard check-in is 15:00
    we can update our system regarding the arrival time and it will be subject to our hotel availability upon check-in

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• If I check in at 00:10 am on 24th June how is it counted
  
  
  • Thursday, 20 June 2024
  • Please be advised that the booking must be prebook from 23 June as it is considered as an additional one night.

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• smoking room
  
  
  • Friday, 26 May 2023
  • Dear Valued Guest, Pleased to inform you that we do have smoking room option which would be subject to availability upon check in. Thank you and Best Regards, Raffles Dubai Reservations Department

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• Is it possible to smoke on the balcony?
  
  
  • Wednesday, 23 November 2022
  • Smoking is permitted on the balcony, for which we are happy to offer smoking rooms as well subject to hotel availability

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• Hello I am Egyptian & visiting Oman. I would like to visit Dubai.I’m not resident in GCC Is it possible to visit Dubai from Oman?What’s required then?
  
  
  • Sunday, 20 November 2022
  • if you have a booking in the hotel we can assist you for visa however it will take 15 working days

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• Hi Could you know Do you have free parking. Me and my wife are your guest in 26 october till 1 november
  
  
  • Sunday, 20 November 2022
  • yes, free parking is provided

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• Hi I’m travelling with my family and want to book the signature twin room. Is there an option for double or king bed rather than 2 single beds?
  
  
  • Monday, 20 February 2023
  • Dear Valued Guest,
    
    Please be informed that signature room is only either 1 double bed or 2 singles bed ( twin beds).
    Regards,
    Reservations Team.
    

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• We are arriving into Dubai at 1130pm and likely to arrive at the hotel just after midnight do you cater for check in at this time. Thank you Ros
  
  
  • Tuesday, 4 February 2025
  • Please be informed that our standard check-in time starts from 3PM.

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• Does your Signature Room have a shower and a bath? I see a bath, but I don't see a shower. Could you send me a picture of the shower if it has one.
  
  
  • Monday, 29 July 2024
  • Please be informed that all the rooms has a rain shower and bathtub.

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• are guest allowed?
  
  
  • Wednesday, 5 June 2024
  • Please be informed that visitors are allowed, and they must be passed by in the reception to provide their ID's.

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• Hello, does Signature room have a city skyline view (as in the first picture or booking) or this view is only available for Raffles Club Room - Dubai Skyline? Thank you in advance!
  
  
  • Saturday, 25 February 2023
  • Please note that only Raffles Club Dubai Skyline will have a confirmed Skyline view. Signature room view can be either garden or swimming pool view.

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• hi how mich is from your hotel to dubai mall approximate ly?
  
  
  • Friday, 24 March 2023
  • Please be informed that Dubai Mall will take 15 to 20 minutes drive from the hotel.

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• do you have kids club
  
  
  • Sunday, 20 November 2022
  • we do not have kids club

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• Couple with children are there connecting room? Thk
  
  
  • Sunday, 23 March 2025
  • Thank you for your inquiry.
    
    Yes, we do have connecting rooms available, subject to availability.
    
    Please let us know your preferred dates, and we will do our best to accommodate your request.
    
    Best Regards,
    Reservations

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• Dears, I’m planning to book at your facility. Smoking suite available?
  
  
  • Sunday, 20 November 2022
  • subject to availability

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• is the free parking covered from the sun?
  
  
  • Saturday, 10 December 2022
  • Please note that we have free parking covered by the sun for our guest staying at the hotel

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• Hello You have a spa but do y have a hairdresser inside the hotel ?thankz
  
  
  • Monday, 2 December 2024
  • Please be advise that Salon will be available in the 4th Floor of the hotel

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• Hi, Do you provide any free shuttle service to any of the malls?
  
  
  • Wednesday, 6 September 2023
  • Please be informed that we can arrange a transportation and will be subject to applicable charges.

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• u have smoking rooms?
  
  
  • Wednesday, 5 June 2024
  • Kindly be informed that smoking rooms are available in the hotel.

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• Our booking with booking.com says it includes half board (Breakfast and Dinner) can you please advise what the dinner includes and is it buffet dinner
  
  
  • Sunday, 24 November 2024
  • Dear Valued Guest, Please be informed that the dinner is set menu in our SOLO restaurant.
    
    Thank you and Have a nice day!
    
    Best Regards,
    Raffles Dubai Reservations Department

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• Is the swimming pool open and can you swim laps of 25m? Thanks
  
  
  • Friday, 28 February 2025
  • Thank you for your message.
    
    Please be informed that the Pool is open, and it is 22 meters
    
    Thank you!
    
    Best Regards,
    Reservations

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• will club lounge be open by April 2023 ?
  
  
  • Monday, 20 February 2023
  • Dear Valued Guest, pleased to inform you that our Club Lounge is currently open.
    Best Regards, Reservations Team.

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• Hi, do you accept early check in? our flight arrival is at 1 am and will reach hotel at around 2am
  
  
  • Wednesday, 18 January 2023
  • Please note that early arrival before 10 AM will require advance booking to secure the room.

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• I’m traveling with my 12 years old son. I read the policy that children are not allowed at your hotel?
  
  
  • Sunday, 20 November 2022
  • children are most welcome in our hotel

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• The signature king states sleeps 4 - how would 3 adults fit? Is there a sofa bed?
  
  
  • Wednesday, 9 April 2025
  • Greetings from Raffles Dubai!
    
    Please be informed that there is a sofa bed and also, we can add an extra bed once availability permits.
    
    Kindly let us know if you need any further assistance.
    
    Best Regards,
    Reservations

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• Hi, are the pool renovations due to be completed by 1st October?
  
  
  • Wednesday, 28 June 2023
  • yes it will start operating by the 1st of October

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• do I have to book 2 club rooms as I have a sim who is 16 yrs and a daughter of 11 yrs or 1 club room is enough Thanks
  
  
  • Monday, 20 February 2023
  • Dear Valued Guest,
    The max. occupancy is 2 adults + 2 Children(Below 12 years old are free using the existing bed) Furthermore, only 1 Extra bed fitted in the room. Best Regards, Reservations Team

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• Does the diplomatic suite have complimentary access to the club lounge ge wise it dies t say so in the description?
  
  
  • Saturday, 25 February 2023
  • Please note that booking Raffles Club and Suites will be entitled to complimentary club access.
    

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• do I have to pay a mandatory fee to use facilities
  
  
  • Monday, 20 February 2023
  • Dear Valued Guest,
    For our inhouse guest, there is no additional charge for using our facilities such as Gym and swimming pool (There will be additional charge in the event for consuming food & beverages)
    Best Regards, Raffles Reservations Team.

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• Hello Do you offer half board basis? Thanks
  
  
  • Friday, 3 January 2025
  • Please be advise we can offer half board basis breakfast and dinner.

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• Do you have smoking rooms? As I would like to book three rooms for my family and would like to have two rooms as smoking.
  
  
  • Tuesday, 4 February 2025
  • Please be informed that smoking rooms are available subject to the hotel's availability upon your arrival.

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• i want to stay in your hotel from 9/4 to 16/4. this is jewish holiday "PESAH". Do you have pesah kosher breahfasr / dinner?
  
  
  • Saturday, 25 February 2023
  • Please note that we do not have it in our restaurant but guest can order from restaurant outside of the hotel.

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• I have booked a single room and paid for it, how much will it coat to make it double with no need for breakfast
  
  
  • Thursday, 6 February 2025
  • We may request you to kindly provide us your reservation details for us to assist you further.

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• Hi, are there any restaurants open at night? We are arriving around 2am
  
  
  • Saturday, 10 December 2022
  • Please note that we have only the In room Dining open 24 hrs.

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• Hi do you have free canap?s
  
  
  • Friday, 22 November 2024
  • if the room booking started from Raffles Club Lounge onwards the guest will be entitled to free canapes

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• Hello How i can reserve connection rooms please!?
  
  
  • Friday, 22 November 2024
  • Connected rooms is subject to our hotel availability upon check-in as we will update our system regarding the request as high priority

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• Hi, is there a kids club / daycare facility? We have a 3 year old
  
  
  • Thursday, 13 March 2025
  • we do have a small kids area located in the 10th floor in the club lounge , the guest will be entitled to it in case if the room booked is Raffles Club Room and above.

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• Hello , As an Accor member would i get a discount traveling middle of the March . Thank you
  
  
  • Friday, 14 February 2025
  • Good Afternoon!
    
    Yes, you can, but you will need to book with the hotel directly

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• ???? ????? ???? ?? front desk ???? ???? ?????? ????? ????? ??????? ?? ??? ?? ??? ??? ???? ?? ????? ?? ?????? ??????? ??????? ??? ????? ?????
  
  
  • Saturday, 17 December 2022
  • Further to your concern, first we would like to apologized for the inconvenienced. May you please provide us your name or booking reference number.

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• What restaurants, attractions, and public transport options are nearby?
  
  
  • Tuesday, 4 February 2025
  • Please be informed that we are adjacent wafi mall and near to Dubai Health care metro station.

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• Hi guys, Can i take raffles club room-skyline without including breakfast?
  
  
  • Wednesday, 1 March 2023
  • Dear Guest,
    
    Please be informed that raffles club room comes with complimentary breakfast and club lounge access.
    
    Kind Regards,
    Raffles Dubai

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• what size are your twin beds?
  
  
  • Saturday, 10 September 2022
  • Dear Valued Guest,
    
    The size of our Twin Bed is 130 x 220 x 29cm

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• size of spatub? can a couple fit?
  
  
  • Saturday, 25 February 2023
  • The bathtub can fit two person.

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• We will be checking in very late at night Just wonder if we can still get food in the hotel pass midnight or are there eating places close by please. ? Thank you
  
  
  • Monday, 25 March 2024
  • Please be informed that you can order with our in room dining.

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• Are there any privileges at your hotel with an Accor Platinum Card?
  
  
  • Friday, 23 February 2024
  • Please be informed that privileges are eligible for direct bookings.

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• Can you supply a cot for an infant?
  
  
  • Monday, 25 July 2022
  • Yes baby cot will be provided at non additional charge for 3 years and below

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• Hello please can I book a room for 4, for myself, my husband and 3 little ones (age 11, 9 & 7)? Thank you
  
  
  • Monday, 25 December 2023
  • We require you to book two signature rooms or one landmark suite, as the maximum occupancy for the room are two adults and two kids only.

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• hi is it possible to fit 2 adults and 2 kids (9,6 years) in the signature room for 2
  
  
  • Friday, 3 March 2023
  • Dear Valued Guest, pleased to inform you that our 70sqm Signature room is fit for 2 adults and 2 kids ( 6 & 9 years old) as we have extra bed available. Regards, Reservations Team

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• Hi, The site gives a price for 3 adults, but will there be an extra cost for a bed?
  
  
  • Tuesday, 18 February 2025
  • Please be informed that extra bed can be provided subject to the availability.

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• hello, so just to confirm, there is one double bed in the room, do you mean another double bed is added to the room for the two children? kind regards
  
  
  • Monday, 29 May 2023
  • Please be informed that it will be a one king size bed and an extra bed can be provided for children below 12 years old free of charge.

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• are there 2 bathrooms in the signature room?
  
  
  • Thursday, 6 April 2023
  • Please be informed that for the signature room there is only one bathroom with rain shower with bathtub separately.

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• Do any signature rooms have twin beds? I need a room with 2 beds. Thank you
  
  
  • Tuesday, 6 February 2024
  • Please be informed that signature rooms will be either king size bed or two separate beds.

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• Is there another swimming pool that guests can use? Indoor pool?
  
  
  • Thursday, 10 August 2023
  • Please be informed that the swimming is all outdoor.

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• serving times for breakfast
  
  
  • Sunday, 20 November 2022
  • 06:00am to 10:00 am

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• Hi we are family of 5, 2 adults 3 children (1,4,6) can we book the signature room or signature twin as we want to all stay in one room as a family
  
  
  • Tuesday, 15 April 2025
  • Greetings from Raffles Dubai!
    
    Please be informed that you need to book either a Suite or two rooms.
    
    Thank you!
    
    Best Regards,
    Reservations

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• Do you have charging facility for electric cars in your parking?
  
  
  • Wednesday, 1 January 2025
  • Please be informed that we do not have facilities for charging electric cars.

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• Hi, do you offer early check-in?
  
  
  • Monday, 29 July 2024
  • Please be informed that early check-in request is base on the availability of the hotel upon arrival. Should you wish to guarantee the room you must be prebook the reservation one day prior.

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• are children allowed access into the club lounge
  
  
  • Friday, 24 February 2023
  • Please be informed that kids are allowed until 10PM an must be accompanied by the adults.

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• Hi, I will make a reservation for 3 adults via booking. Will I pay an extra fee when I arrive at the hotel?
  
  
  • Thursday, 13 February 2025
  • Please be informed that any additional adult will be subject to extra charges.

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• can you smoke in the bar ?
  
  
  • Wednesday, 10 August 2022
  • Solo Bar has a designated smoking section

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• Booking recommends one twin room when reserving for 2A + 2C (10 and 12). Does it come with two double beds then or still only two singles?
  
  
  • Monday, 25 July 2022
  • Rooms can accommodate 2 Adults + 2 Children (below 12 years) OR 3 Adults on an extra bed

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• Is there a smoking room available in SIGNATURE room. And is a visitor allowed at night to stay over after registering at reception upon arrival
  
  
  • Wednesday, 10 August 2022
  • All visitors must be registered at the Reception, stay over guests must be part of the booking.

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• Hello. Would this room accommodate 3 adults plus 1 child (2 years old) in a baby crib? I understand an additional bed can be added for the 3rd adult?
  
  
  • Tuesday, 5 December 2023
  • Please be informed that the room can accommodate maximum of 03 adults and 01 child or 02 adults and 02 kids (below 12 years of age). One extra bed can be also provided in the room.

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• If the club room has breakfast included, why is there a choice to book room only (without breakfast) and option to book room with breakfast?
  
  
  • Saturday, 18 April 2026
  • Dear Sir,
    Greetings from Raffles Dubai and thank you for your concern.
    Kindly be informed that Raffles Club rooms come with Breakfast included.
    We will handover your concern to the management in order to fix it accordingly.
    Best regards,

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• are kids above 12 year old allowed in club lounge?
  
  
  • Saturday, 18 April 2026
  • Dear Valued guest,
    Greetings,
    Kindly be informed that our lounge club is closed as of now , However you could use the benefits in Raffles Salon in the lobby.Kids above years old are allowed,however the should be included in the room rate.
    BestRegards

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• Hi , if we order signature twine roome for 2A +2C ( 6,9) the sofa will be the bed ?!
  
  
  • Saturday, 18 April 2026
  • All our signature rooms have a L shape sofa which guest can use to sleep on , Maximum 1 extra bed per room is provided free for children below 12 .

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• Are all the facilities like steam room, sauna, club lounge etc open again now? Or due to soon, we are looking at coming in November.
  
  
  • Saturday, 18 April 2026
  • Dear Valued Guest,
    Kindly be noted that as of now Steam and sauna are not working. Club lounge is closed, however you could use the benefits at Raffles Salon in the lobby.
    Best Regards,
    reservations Team

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• Hello dear Do you have connection rooms we are 4 adults and 2 children both of them are 2 years old do you have connection rooms please?
  
  
  • Saturday, 18 April 2026
  • we do have connecting rooms however it is subject to our hotel availability upon check-in

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• do you have pictures of your gym?
  
  
  • Saturday, 18 April 2026
  • Please note that you may visit

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• Hi, can i pay directly by card
  
  
  • Saturday, 18 April 2026
  • Dear Valued Guest,
    
    Greetings from Raffles Dubai!
    
    Kindly be informed that upon arrival at the hotel you may pay by card or cash.

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• Hello! If I arrived early morning (around 4am) on 14th Nov, could I book from 14th and check in at that time, or would I have to book from 13th Nov?
  
  
  • Saturday, 18 April 2026
  • Gear Valued guest,
    Greetings,
    Kindly be informed that you have to book one night earlier in order to confirm early check in at 04:00 Am. As our check in time is 14:00 Hours.
    Thank you,
    Best Regards,
    Abdou Mohamed
    Reservations Agent
    

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• Hello Can guests have complimentary day access to the pool at Raffles The Palm? Do you have a shuttle to the beach? Thank you
  
  
  • Saturday, 18 April 2026
  • Please be informed that Raffles the Palm are different hotel and management. Hence, it will be subject to additional charge.

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• Do you allow for visitor to my room?
  
  
  • Saturday, 18 April 2026
  • Visitors are permitted in the room as long as they are registered at the hotel reception desk

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• Hello do you offer airport transfers?
  
  
  • Saturday, 18 April 2026
  • Greetings from Raffles Dubai!
    
    Kindly be informed that we do offer airport transfer services at an additional cost. Should you require any assistance, please do not hesitate to let us know. Our concierge team will be more than happy to assist you.

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• How much is the incidentals for 7 nights stay upon check in?
  
  
  • Saturday, 18 April 2026
  • a deposit of AED 500 per room per night

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• Hi .. does visitor allowed in the room ?
  
  
  • Saturday, 18 April 2026
  • visitors allowed as long as it is not exceeding the below occupancy for rooms
    ( 2 adults + 2children below 12 years ) or ( 3 adults + 1 child below 12 years )

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