What are our guests' most frequent inquiries?

• How far away from Florence
  
  
  • Sunday, 20 October 2019
  • The hotel is 80 km away from the center of Florence.

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• is there an elevator?
  
  
  • Sunday, 26 March 2023
  • Yes, of course.
    
    Kind regards

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• Hi. Could you tell the charge for using the spa, hot tub, turkish bath etc
  
  
  • Sunday, 23 July 2023
  • Hello,
    thank you for contacting Borgo Scopeto.
    The price for the "Relax Area" is € 25,00 per person, it includes Jacuzzi, hot tub and turkish bath.
    We remain at your complete disposal for further information.
    Kind regards,
    Marco
    Guest Relation Agent
    

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• Are you walking or bike riding distance to any villages or restaurants?
  
  
  • Sunday, 23 June 2024
  • Good evening,
    Our hotel is located in the middle of the countryside in the Chianti Classico region . For this reason we usually recommend to our guests to rent a private car, call a cab or reserve a private transfer.
    Sincerely,

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• Hello, Does the room have an iron?
  
  
  • Sunday, 6 April 2025
  • There is no iron in the room, but we have them and provide them on guest request.

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• Dear Sir/Madam how much is it to call taxi from florence airport to your resort?
  
  
  • Monday, 9 October 2023
  • Dear Guests,
    aproximately the price for a taxi from Florence to the hotel is around €200,00.
    you can pay with credit card as well.
    I remain at your completely disposal for any further assistance,
    Warm Regards,
    Matilde

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• hi! can we rent bikes or a Vespa?
  
  
  • Monday, 13 February 2023
  • Of course yes, we have on site mountain bikes and Vespa available on request.
    For the rental there is usually an extra cost.

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• Do you offer a shuttle to the Siena train station or to Florence?
  
  
  • Monday, 20 March 2023
  • Dear guest,
    
    Our hotel doesn't provide a shuttle service, but if you want we can arrange a taxi or a private transfer to reach the destinations.
    
    Kind regards,
    
    Matilde
    

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• Hi I would like to know if is a door between living and bedroom in the executive suite for 3 persons Many thanks Carmen
  
  
  • Tuesday, 5 March 2024
  • Dear Ms. Carmen,
    We confirm you that there is the door in the Executive Suite.
    We remain at your full disposal.
    Kind regards,
    Booking Dept.

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• Will the deluxe room or junior suite have the best view?
  
  
  • Saturday, 30 September 2023
  • It doesn't depends on rooms category but on rooms position.

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• Hi, would it be possible to have two twin beds in the Junior Suite instead of one double bed?
  
  
  • Tuesday, 15 April 2025
  • Based on availability, since not all our junior suite have separable beds.

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• Buonasera, Sono sul punto di prenotare però vorrei capire se posso arrivare prima della 14h per il check-in e partire dopo le 12h per il check-out. Grazie di farmi sapere Buon pomeriggio
  
  
  • Tuesday, 5 July 2022
  • Buonasera, in caso di arrivo prima dell'orario di check-in è possibile accedere ai servizi della struttura in attesa della camera. Il late check-out della camera è possibile con un supplemento previa disponibilità.
    

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• We are looking to book a stay from the 3rd to the 8th July. Can you tell me if your restaurant will be open every evening as we will not have a car.
  
  
  • Tuesday, 15 April 2025
  • Our restaurant is open every evening from 7:30 p.m. till 10 p.m. For dinner we require reservation in advance.
    

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• How do the cooking classes work and cost? Are they done onsite or offsite, and are there multiple options?
  
  
  • Thursday, 30 March 2023
  • Our cooking classes can be done on site with a maximum of 4 people and the price is €100p.p
    If the number of participants is greater, we rely on an outdoor restaurant. The typical Tuscan menu has a cost of € 100 p.p
    truffle menu €130 p.p
    
    thank you.
    

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• Is there an airport shuttle service? Can you coordinate transfer from Florence airport to the Hotel? Aprox?mate price?
  
  
  • Friday, 20 September 2024
  • There is no shuttle service but under request we can arrange transfer from Florence Airport.

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• hello, for the executive suite for 3 guests. I only see one bed?
  
  
  • Sunday, 18 June 2023
  • In the executive suite you will find a double bed and a sofa bed for 1 person.

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• Could you let me know if the pools are heated and available throughout the year. Thanks Andrés
  
  
  • Sunday, 19 July 2026
  • Hello,
    thank you for your kind request.
    Our pools are open during the Relais opening (from April to October) and one of them is heated at around 28°C (not in summer)
    Best regards,
    Sarah
    Booking Department

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• How do we get from Sienna Station to you and back
  
  
  • Sunday, 19 July 2026
  • From Siena station to Borgo Scopeto WCR is possible to order a taxi or we can help you to arrange a private transfer.

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• Hello, we look to stay near Siena from 2 to 4 May. We are a family with boy 15 and girls 12 and 11 years. What room(s) would you recommend? Peter
  
  
  • Sunday, 19 July 2026
  • Hello,
    Thank you for your kinfd request.
    For families of 5 we kindly suggest you to book the following categories: Master Suite, Villa La Torre otherwise two rooms that we can assign you close to each other.
    Best regards,
    Sarah
    Booking Department

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• Which is the closest train station please?
  
  
  • Sunday, 19 July 2026
  • Dear Guest, thanks for your question.
    Siena Central Station is the closest.

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• Hi how much would taxi cost to Pisa airport Thanks, Hannah
  
  
  • Sunday, 19 July 2026
  • Hi,
    It is about € 250
    
    Regards
    
    Gianni

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• What type of tennis courts do you have ?
  
  
  • Sunday, 19 July 2026
  • Hello,
    Thank you for contacting Borgo Scopeto Wine & Country Relais.
    
    We have two tennis courts whose floor is made of hard synthetic material (it is neither earth nor grass).
    
    We remain at your complete disposal.
    
    Best regards,
    Borgo Scopeto team

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• Salve, il ristorante è sia all’aperto che al chiuso? Grazie mille.
  
  
  • Sunday, 19 July 2026
  • Il nostro ristorante è sia all'aperto (meteo permettendo) che al chiuso.
    Cordialmente
    
    Front Office

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• Hi, can I know your check in time please
  
  
  • Sunday, 19 July 2026
  • our check in time is at 14:00 pm

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• What’s the best room for couple + small dog? (5kg). Is he allowed in the restaurant?
  
  
  • Sunday, 19 July 2026
  • Best suitable solutions could be our beautiful Villas such as Villa Suite "Il Giardino" or "Il Fienile".
    The dog is allowed in the restaurant.

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• Buonasera, sarebbe possibile anche cenare presso la struttura? Grazie
  
  
  • Sunday, 19 July 2026
  • Sì, abbiamo un ristorante ove è possibile pranzare e cenare.

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• Hello, how much is for taxi or private transfer from Florence center to your hotel?
  
  
  • Sunday, 19 July 2026
  • A taxi from Florence to Borgo Scopeto Relais is about € 200

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• have you got Sophie suite for 10th july
  
  
  • Sunday, 19 July 2026
  • Our Executive Suite you mentioned is still available on July 10.
    

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