What are our guests' most frequent inquiries?

• We would love to stay here in October and wanted to ask a few questions: Can we rent e-bikes at your property? What is the best way to get from the train station in Florence to your location? Do you offer cooking classes? Thank you so much Brenda Komin
  
  
  • Monday, 1 August 2022
  • Good Morning,
    We cooperate with a company for the bikes and with pleasure we can organize everything for you. Usually we suggest to rent a car, otherwise by taxi.
    We organize Cooking Class on Wednesday and Saturday.
    Best regards
    Jessica

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• Hi there! What is the easiest way for me to get from your property to Venice without a car?
  
  
  • Saturday, 2 March 2024
  • Hello,
    the easiest way to move around Salvadonica is to have your own car or a rental car, because you would need it also to reach the train station or the airport. We can also organize a transfer with our Private Driver.
    Best Regards

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• Hello. We are looking at staying for a week in September. We have a 4 year old. What activities are there for her? Also you only have a superior king room left. Where are the beds? Is one up the staircase and is that suitable for a child? Thanks. Sasha.
  
  
  • Saturday, 30 July 2022
  • Dear Sasha, Thank you for your message. We would be glad to host you at Salvadonica. When would you like to visit us? Please give us more details, we'll help you making a reservation. Best regards, Lorenzo

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• how to get to the property from firenze campo marte (train station)?
  
  
  • Sunday, 5 November 2023
  • Good evening,
    Thank you for your request.
    From Campo di Marte Station we suggest you to take a taxi to arrive here, or you can also receive more information about a private transfer. Best regards, Lorenzo

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• Hi. Do you serve vegan options for breakfast?
  
  
  • Wednesday, 12 October 2022
  • Good evening, Thank you for your message .
    Yes, there are vegan options for breakfast
    Regards
    Salvadonica

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• Hello!I understand that the check out is 11:00 though, what time is the late check-out?
  
  
  • Monday, 5 August 2024
  • Good Morning,
    the late check out is at 12:00 in the morning.
    Thank you!

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• Hi, I was wondering if it was possible to get to the accommodation via public transport from the closest airport?
  
  
  • Monday, 23 October 2023
  • Good evening,
    Thank you for your message.
    
    It's possible to reach Salvadonica from Florence, but not directly from the airport. You have to reach the train station Santa Maria Novella and take a bus from there.
    
    Best regards,
    Lorenzo

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• Are stairs required to get to all the rooms? I only see family room being on ground floor.
  
  
  • Thursday, 9 February 2023
  • Good morning,
    Salvadonica in an ancient Borgo. Room can be on ground, first or second floor, without the lift.
    Best regards,
    Natalia

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• Hello, I would like to propose to my girlfriend at your hotel. Is this possible? Thank you.
  
  
  • Wednesday, 19 February 2025
  • Hello, could you please send us a private message? With pleasure we will advice you on how to organize the proposal!

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• Hello, do you have gluten free options for kids in your restaurant and on your breakfast?
  
  
  • Tuesday, 23 April 2024
  • Dear Guest, we have gluten free options at our Restaurant and also on breakfast. Please write this information in the notes of your reservation, so that we already know that. Thank you!

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• Good evening I’m planning to visit Florence for a honeymoon And I like your hotel but I want to ask if I can ride horses in your Facility? Thanks
  
  
  • Tuesday, 2 August 2022
  • Good morning, thank you for your message. we do not have horses at our property. Regards

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• Are there any adjoining double rooms, for parents and their 2 young children? (3 and 7 years old)
  
  
  • Monday, 1 July 2024
  • Hi, we suggest you booking a Family Suite, which consists of 2 adjoining double rooms. Each room has a bathroom.

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• Are the tennis courts open in May?
  
  
  • Monday, 1 April 2024
  • Dear Guest,
    
    Yes Of course, the tennis court is always open during the season.

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• Hi. We are traveling with our 2 sons (12 and 14 years old) who do not want to sleep in the same bed. Is there an option to get 2 rooms next to each other?
  
  
  • Tuesday, 9 January 2024
  • Good Morning,
    The best solution we think is the Family Suite: 2 connecting rooms with 1 bathroom in each room.
    
    We remain at your disposal for any further information.
    Best regards,
    Jessica Tatti

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• Hello, are there available rooms from 24 Nov to 27 Nov 22?
  
  
  • Tuesday, 30 August 2022
  • Dear Sir,
    our hotel will close on 19th of November. (winter break) and we will open on 10th of February 2023
    Best regards
    Lenny

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• Can we arrange 2 x cots for our children? Many thanks, Madeleine
  
  
  • Friday, 14 October 2022
  • Thank you for your request. Of course, the price is 25 Euro per day per baby cot.

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• does a Premier Juniorsuite that caters for 4 adults have 1 or 2 bathrooms
  
  
  • Wednesday, 6 July 2022
  • Good Morning,
    The Junior Premier has 1 bathroom.
    We remain at your disposal for any further information.
    Best regards,
    Jessica
    Front Office Manager

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• I have a severe allergy to all types of nuts (peanuts, almonds, pine nuts, pistachios, walnuts, pecans, macadmias, hazelnuts, cashews, brazil nuts, and chestnuts), nut oils, extracts, and nut flours. Can you accommodate a person with these allergies so they can safely eat there?
  
  
  • Monday, 25 March 2024
  • Sure, we kindly ask you to specify your allergies also during the reservation process and we will immediately tell our restaurant. They will make sure to offer you courses that respect your allergies.
    We remain at your disposal
    Best Regards

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• Hello, is there anywhere to keep bicycles in a safe place (possibly a locked room)?
  
  
  • Thursday, 15 February 2024
  • Good Morning , If you wish you can put your bike in your room for the night.
    Best Regards
    Benedetta
    

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• What is the fee for your cooking classes and how many do you offer?
  
  
  • Tuesday, 21 November 2023
  • Good Morning,
    For the 2023 the price for the Cooking Class is Euro 130,00 per person. We are updating the prices for the next year.
    Best regards
    Jessica Tatti

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• We are visiting in July and would like prices for services and tours offered to decide what to book. We are especially interested in cooking class!
  
  
  • Wednesday, 31 January 2024
  • Hello!
    
    We organize the Cooking Class from Monday to Friday at Euro 130,00 per person with a professional Chef.
    You will prepare a complete meal and then you will have a fantastic lunch with the dishes you prepared!
    Best regards
    Jessica Tatti

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• hi we would like to book a junior suite in april. we have a 3 year old daughter. Is the sofa bed in the same room as the big bed? Is the pool heated?
  
  
  • Saturday, 4 March 2023
  • Good morning,
    It depends on the Junior Suite , most of them have the 3rd bed in the same room. If you write your request in the booking we will do our best to fulfill you requirement
    The pool is open but not heated
    Regards

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• We would like to stay with you for two or three nights between July 16 and July 21. Can you let us know what you have available.
  
  
  • Wednesday, 6 July 2022
  • Dear Sirs,
    at the moment there is only one room available on 17th and the a different one on 18th of July.
    Best regards.
    lenny
    

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• How long does it take to walk into San casiano and is the walk easy or intermediate? Thank you
  
  
  • Saturday, 11 April 2026
  • Hello! San Casciano is 1 hour walking far from Salvadonica.
    You can reach it in 10minutes driving.
    
    We remain at your disposal for any further information.
    Best regards
    Jessica

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• Hi, I would love to book 2 Premier Junior Suites from 2023 Apr 29th-May1st (2 nights). Would this be available? I saw you have availability from 4/29-5/2. would you pls advise? Thank you!
  
  
  • Saturday, 6 August 2022
  • Thank you for your request. You do not find availability from April, 29th to May, 1st because we have a minimum stay requirement of 3 nights. We are at your complete disposal for any further information.

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• Hi?we have a 4 years old child. Can he share the bed with us in the double room, and how much will it cost?
  
  
  • Wednesday, 3 April 2024
  • Thank you for your request,
    It is possible to share your bed with your 4 years old child and the extra price would be Euro 25,00 per night.

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• Hi, is the pool opened from 14th April?
  
  
  • Sunday, 9 March 2025
  • Good evening, on April 14th our pool will be open, please be aware it is open-air and not heated.
    Best regards
    Salvadonica Staff

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• Hi, we plan on visiting for 4 nights at the beginning of August. do you offer wine and olive oil tasting on site? I appreciate your feedback. thx
  
  
  • Thursday, 9 February 2023
  • Good morning,
    Yes we organize Wine and olive oil tasting every day at 5 pm under reservation for Euro 20,00 per person.
    Best regards,
    Natalia

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• Do you have laundry in the property for guests staying for extended periods of time?
  
  
  • Saturday, 14 February 2026
  • Dear Guest,
    Yes, we offer a laundry service. The service takes 24 to 48 hours and requires a minimum of 2 kg of clothing. We do not accept items that are not suitable for washing machines and dryers.

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• Is the swimming pool still open and accessible at no extra cost?
  
  
  • Sunday, 6 November 2022
  • Dear guest, the swimming pool is still open without extra costs.
    Regards, Lorenzo

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• Hi is it possible to travel to the hotel by public transport?
  
  
  • Tuesday, 2 August 2022
  • Good afternoon, there are busses stopping in front of the entrance of the property but they are non too frequent. Regards
    

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• Is there public transportation to Florence
  
  
  • Friday, 3 November 2023
  • Good evening, there is a bus stop right in front of Salvadonica entrance .
    

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• Is it possible to book half course (8-12. th of Sep, 2 adults, dinner with 3 courses?) BR Jane
  
  
  • Friday, 29 January 2021
  • Good evening,
    Our restaurant la Volpenera is always open for lunch, light lunch and dinner with an a la carte menu. We do not offer half board.
    Best regards
    Alessandra Siliquini
    Hotel Manager

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• Hi There my wife myself and our 9 month old daughter plan to visit in May. Do you provide a cot for the baby?
  
  
  • Monday, 9 January 2023
  • Hello!
    With pleasure we can provide you a baby cot at Euro 25,00 per night per cot.
    We remain at your disposal for any further information.
    Best regards
    Jessica
    Front Office Manager

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• Hi there, I'm looking at the superior king room. Can you please provide photos of the sofa bed and where this is in the room in relation to the double/king bed. Is this in a separate lounge? Thanks, Kate
  
  
  • Monday, 1 July 2024
  • Buonasera, each room in Salvadonica is different. In some of them the sofa bed is in the same lounge as the double bed, while in others they are situated in 2 different areas (still not divided by a door). Please specify your request on your booking.

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• Hello! We are a family of 3 with our daughter 5yo traveling with us, I am just wondering if there’s any kids friendly activities available for her?
  
  
  • Wednesday, 17 June 2026
  • Salvadonica provides a play area, where children can play with slide and swing. Bowling green and tennis courts are available for free; water color lesson and cooking class can be arranged for you

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• Greetings. We will be visiting Salvadonica in September 2022. We are renting a car. We have the following places on our list to visit: Florence, Lucca, Siena and San Gimignano, Mercatale in Val di Pesa, Centre of San Casciano, Livorno, Volterra - do you suggest other places? Thank you
  
  
  • Wednesday, 17 June 2026
  • Dear Sirs, all good choices but once you are here we show all the small villages in the Chianti region.
    Best regards, Lenny

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• Hi, may I know if you have a working farm that allows children to explore and participate? Also, how much does it cost for a meal at your restaurant?
  
  
  • Wednesday, 17 June 2026
  • Good Morning,
    Thank you for message.
    At Salvadonica we organize a lot of activities, but we don't have a farm.
    With pleasure we will send you our Menù of our restaurant.
    Best regards,
    Jessica
    Front Office Manager
    

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• Hi, how is the best way to get to Florence, is there a nearby train station or is the car the only way? Thanks
  
  
  • Wednesday, 17 June 2026
  • Good morning,
    Usually we suggest to rent a car, also in order to discover better our beautiful region.
    There is not a train station here, but only in Florence. From there you catch a taxi or a bus (but they are not so frequent)
    Best regards
    Jessica

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• Hi I would like to book for my family of 5 from 14-19 July. We need 2 rooms next to each other, can you let me know which room types to book?
  
  
  • Wednesday, 17 June 2026
  • Good morning,
    We think the best solution for you is the Family suite: 2 rooms connected by a door with a bathroom in each room.
    We remain at your disposal for any further information.
    Best regards
    Mirella

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• My son is arriving tomorrow for a stay with you and I wanted to put a bottle of champagne in his room I was wondering if this is poison le and if so how do I do it x the names are D. Williams and C Sumpter thank you Thanks you
  
  
  • Wednesday, 17 June 2026
  • Of course it is possible! You only need to write us asking for benefits for your son coming tomorrow; we will ask you to fill a form and to provide a credit card for the purchase! Salvadonica staff

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• Hello, do you have animals on the property?
  
  
  • Wednesday, 17 June 2026
  • Hello,
    With pleasure we can recommend you some places not so far from Salvadonica if you wish to spend a day in a farm with animals.
    Best regards,
    The Staff
    

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• Will you serve dinner for a party of 2? What dates are best for 3 night stay between May 1 and May 10? Do cruise ship groups visit this property?
  
  
  • Wednesday, 17 June 2026
  • Thank you for your requests.
    Of course we also serve dinner to individuals - our restaurant is always available for lunch, light lunch and dinner with an à la carte menu.
    We have many requests for the beginning of May and in some of those dates we have a minimum stay requirement. The highest availability is currently from May, 4th to May, 7th.
    We are about 90-km far from the sea, so cruise ship groups do not usually come this far.

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• Thank you,Lenny for your answer which says "we show all the small villages in the Chianti region". 2 questions: 1) when you show the small villages in the Chianti region does your team provide transportation and 2) On Sundays are restaurants, museums, shopping and other services open? Thanks
  
  
  • Wednesday, 17 June 2026
  • Thanks to you. Of course, we can organize transfers if you need. Nevertheless, we usually recommend to come here by rental car for your own comfort. Yes, on Sundays restaurants, museums and shopping centers are usually open, depending on location

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• Hi, I want to book your Family Suite for 1 week in July or August. We are a family of 3 traveling from the Netherlands. What dates would be available?
  
  
  • Wednesday, 17 June 2026
  • Thank you for your request. We do have availability for Family Rooms, especially towards the end of August, and we would be pleased to welcome you here. We are at your complete disposal for any further information.

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• Is the property walking distance from a town? Thank you!
  
  
  • Wednesday, 17 June 2026
  • Thank you for your message! Salvadonica is 1,2km distance walking far from Mercatale Val di Pesa, quite small village, and 4,4km far from San Casciano Val di Pesa, little town with shops and restaurants

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• Hi, we are 5 adults and 1 child (8 years old) can we all stay in the family room?
  
  
  • Wednesday, 17 June 2026
  • The family room is usually recommended for 5 people. In any case, kindly write us for any additional information. Thank you

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• Hi Do you have a free parking in the property? I'm planning to come with a rental car.
  
  
  • Wednesday, 17 June 2026
  • Good Morning!
    Yes, we have a private and not guarded parking area at Salvadonica.
    We remain at your disposal for any further information.
    Best regards
    Jessica
    Front Office Manager

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• Hi team Do you provide vegan options for breakfast lunch and dinner and what would they be for example. Thank you
  
  
  • Wednesday, 17 June 2026
  • Good morning, We do have vegan options for breakfast, for lunch and dinner. Each year we have different things, At the moment we have no idea which will be the options for 2022.

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• Hi I’m coming with my mother the week of August 15 do you have anything available? ?
  
  
  • Wednesday, 17 June 2026
  • Good morning, We do have availability. It depends eactly for when. You can check availability on line or contact us directly
    Best regards
    Salvadonica staff

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• Hi. Can you arrange riding horses in your facilities ? I’m honeymooner and My Wife love horses so much. Thanks ??
  
  
  • Wednesday, 17 June 2026
  • Hello! We can recommend you a place not so far from Salvadonica (25 minutes driving far from Salvadonica).
    We remain at your disposal for any further information.
    Best regards
    Jessica
    Front Office Manager

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• Buonasera! Avete a disposizione un venerdì-sabato (una notte) di ottobre in cui potrei affittare l'INTERA proprietà? Sto ospitando un evento privato e vorrei che i miei ospiti fossero le uniche persone nella proprietà. Se è possibile, fammi sapere il costo. Grazie mille! Un saluto, Cassaundra
  
  
  • Wednesday, 17 June 2026
  • Salve Gentile Cassaundra,
    siamo spiacenti, ma non abbiamo nessun fine settimana completamente libero nel mese di Ottobre. Speriamo di poterLa accogliere in un'altra occasione
    
    Cordiali saluti

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• Is your pool heated and open in winter? We are interested in visiting in March 2022 but our kids would like to stay at a hotel with a pool they can use. Thank you.
  
  
  • Wednesday, 17 June 2026
  • Dear Sir,
    in March our swimming pool is open but it is NOT heated.
    Best regards.
    Lenny

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• Hello, Do you have rooms / apartments with the kitchen? Thanks a lot
  
  
  • Wednesday, 17 June 2026
  • Good morning, We just have rooms no apartments and kitchens. We do have a restaurant on site, always open with an a la carte menu.

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• Hi if I travel by train from Luca which is your nearest train station please
  
  
  • Wednesday, 17 June 2026
  • Dear Sir, the nearest train station is Florence station (Santa Maria Novella) and then you need to rent a car or you can get by bus (not very frequently).
    Best regards.
    Lenny

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• Hi, I was wondering if it is allowed to smoke by the pool and on the restaurant-terrace in the open air? Kind regards Kornelia
  
  
  • Wednesday, 17 June 2026
  • Good afternoon. It is permitted to smoke in the garden by the pool and on the restaurant-terrace (there are specific tables ). Obviously you have to respect non smoking people.
    Best regards
    Salvadonica staff

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