What are our guests' most frequent inquiries?

• Hi Will your hotel be holding any New Year’s Eve celebrations or a gala dinner? Thanks
  
  
  • Wednesday, 16 December 2020
  • Dear Sir/Madam,
    No, Only the Castillo Hotel son vida, Luxury Collection Hotel will be opened over Christmas and New Year

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• HOLA QUIERO SABER CUAL ES LA PLAYA MAS CERCANA. Y SI EL HOTEL OFRECE TRASLADO HASTA ELLA TAMBIEN QUIERO SABER SI TIENEN KIDS CLUB ?
  
  
  • Friday, 19 March 2021
  • La Playa mas cercana al Hotel es Illetes, Can Pere Antoni, ofrecemos traslado a playas u otros lugares de la isla en transfer privado. Para comprobar si el Kids Club esta abierto por favor indiquenos las fechas de su estancia.

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• taxi from airport
  
  
  • Wednesday, 31 May 2023
  • Our front desk will be more than delighted to order a public taxi or arrange a Transfer Service

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• Hello are all your facilities open in December?
  
  
  • Tuesday, 26 March 2024
  • outdoor swiming pool is closed

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• Hi there! Is it possible to take public transport to your hotel, or close by? Thank you!
  
  
  • Friday, 17 January 2025
  • Thank you for your message, there is public city bus (number 7) goes to the center of Palma City from the Castillo Hotel Son Vida which is about 1.5km from the Sheraton Mallorca Arabella golf hotel. Best Regards,

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• Hello. We have a 6 month-old baby, we want to stay in a superior queen room with balcony, it says free cot available upon request. Is this possible?
  
  
  • Wednesday, 15 January 2025
  • Thank you for your message, we can prepare a baby cot (for your baby) upon arrival free of charge. Please kindly mention that you request a baby cot upon booking. Best regards, Reservations

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• Her name is Marcia Gomes for the bday cake. She’s turning 28 on the 7th. We will be there on the 6-8th jan. Please help me with that. Thanks
  
  
  • Monday, 2 January 2023
  • Dear Sir,
    
    Thank you very much for your message.
    
    We were more than delighted to check it in our system and we are afraid that we were not able to find the reservation.
    
    Please be so kind to provide us your full name
    
    Best regards
    

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• Hello! Do you have connecting rooms with a connecting door? I would like to book from 22-04 untill 29-04 with 2 adults and 2 kids (4 and 6 years)
  
  
  • Tuesday, 7 January 2025
  • Thank you for your message, at the moment if you book 2x Superior Balcony queen rooms, two of these rooms can be interconnected to each other for the requested date (22.04-29.04.25). Best regards, Reservations.

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• Can I book a family room here?Are there any possibility to book connection for a family of five with 2 adults and three kids at 5,8,11? Jan 2-Jan 6
  
  
  • Saturday, 20 September 2025
  • Unfortunately the hotel is adults only + 12, we can suggest you to reserve at the Sheraton Mallorca Arabella golf hotel, located in the same area

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• Do you have Padel tennis?
  
  
  • Tuesday, 6 August 2024
  • We have only 2x tennis courts (hard courts) and multi use court (for basket ball and volley ball). Unfortunately, we do not have padel tennis court. Best Regards, Reservations.

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• We are a family of 4 with two adults and two teenage boys (14 and 16 at time of travel). Can we please have interconnecting rooms?
  
  
  • Thursday, 25 January 2024
  • We have some interconnecting rooms. For example, 2x Superior Balcony Queen rooms can be interconnect each other, since these rooms are limited, please kindly ask the hotel the availability before you book these rooms. Best Regards, Reservations

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• How far is the beach please?
  
  
  • Saturday, 30 March 2024
  • The closest beach from the Sheraton Mallorca Arabella Golf hotel is Cala Mayor Beach and it is about 7km away. Best regards,

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• Do you offer shuttles into the city?
  
  
  • Wednesday, 8 May 2024
  • we offer private transfer service not complimentary

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• How long inan taxi does it take to get the city centre please.
  
  
  • Wednesday, 8 May 2024
  • 10 - 15 minutes with car from hotel to Palma city center

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• My partner bday is on the 7th and we are planning on arriving on the 6th-8th short break could you guys help me with arranging a cake 28th bday.
  
  
  • Friday, 30 December 2022
  • Please kindly send us your full name.

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• Do any of the golf courses nearby offer junior golf lessons?
  
  
  • Wednesday, 16 October 2024
  • Our Golf Academy offers golf lessons in Son Muntaner Golf course

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• Hi, are you able to include this room with 2 single beds? Thanks
  
  
  • Friday, 19 April 2024
  • The Superior King Room with Resort View is with King bed. We can arrange upon arrival 2 separate bed covers.
    
    If you would like to guarantee 2 single beds you need to book one Deluxe for Families, Guest room, 2 Twins, Sofa bed, Balcony.

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• Is golf included in the room price ?
  
  
  • Monday, 6 November 2023
  • No, only buffet breakfast

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• Is golf included in the room rate for February stays
  
  
  • Tuesday, 4 April 2023
  • No, we are afraid that golf is not included in the room rates

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• Do any bathrooms have walk in showera
  
  
  • Thursday, 16 July 2026
  • Dear Sirs,
    Thank you for your message. All our Superior / Superior Balcony Queen / Superior Balcony King and Deluxe Rooms have walk in shower's. Please note that this showers are not big enough for wheelchairs.
    Kind regards,
    Hartmut Günzl

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• How big are the family rooms
  
  
  • Thursday, 16 July 2026
  • Dear Sirs,
    Thank you for your message. If you refer to our Junior Suite Garden or Pool / Golf view rooms, they have 43 sqm.
    Kind regards,
    Hartmut Günzl
    Reservation department.

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• Hello I coming with my daughter12-21 Feb 2022. Do you have inter- connecting rooms or suites with 2 bedrooms please?
  
  
  • Thursday, 16 July 2026
  • Dear Client, the most rooms with connecting door in between are our Superior Balcony Queen room.
    Kind regards,
    Hartmut Günzl

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• Hello does your hotel offer a Christmas Day menu?
  
  
  • Thursday, 16 July 2026
  • Dear Sirs,
    thank you for your message. Our hotel offers Christmas Dinner but at this moment we do not have more detailed information, which we would get end of October beginning November.
    Kind regards,
    Hartmut Günzl

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• Hello. I want to work in your Hotel in Mallorca. Thanks
  
  
  • Thursday, 16 July 2026
  • Dear Sirs,
    Please be so kind and contact the hotel directly.
    Kind regards,
    Hartmut Günzl
    

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• The guest reviews for this site rates the free wifi as the third most popular reason for visiting yet your details suggest there is an 18 euro charge per day. Which is correct?
  
  
  • Thursday, 16 July 2026
  • Dear Sirs, Thank you for your message. All our guests have free wifi in their room. In case you would need a more speedy wifi the extra charge would be. 18,- Euros per day.
    Kind regards,
    Hartmut Günzl
    Reservation department.

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• Hola- I’m coming to Palma from 17th Feb. Are your pools heated please
  
  
  • Thursday, 16 July 2026
  • Dear Sirs, Our outdoor pools are not heated but our inside pool from the SPA yes is heated.
    Kind regards,
    Hartmut Günzl

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• Hi, is the outdoor kids pool heated in March/beginning of April? Are any of the other outdoor pools heated? Thanks
  
  
  • Thursday, 16 July 2026
  • Dear Sirs, Our outdoor pools are not heated but our inside pool from the SPA yes is heated.
    Kind regards,
    Hartmut Günzl

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• Is the spa free to use if staying at hotel
  
  
  • Thursday, 16 July 2026
  • the spa access if free of charge for our hotel guests

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• Can all beds in all rooms be turned into twins?
  
  
  • Thursday, 16 July 2026
  • No, sorry only in the Deluxe for Familes, Guest romm,2 Twin/Single beds.
    The other room types are either King or Queen bed with just one mattress.
    Best regards

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• What are the green fees for the golf course?
  
  
  • Thursday, 16 July 2026
  • Dear Sirs,
    For further information please be so kind and contact directly with our golf department: Golf.Mallorca@arabellagolf.com
    Kind regards,
    Hartmut Günzl
    Reservation department

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• Do you offer golf in any of your packages between 3 or 4 dec till the 10th dec. we would require two room. regards Ed
  
  
  • Thursday, 16 July 2026
  • Dear Mr. Ed,
    you can make your reservations over booking and separately book your tee times over our golf department: Golf.Mallorca@arabellagolf.com . In case you prefer room rates including Unlimited Golf you should contact with the hotel directly.

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• I would like to make a surprise for my husband for his birthday and a kid 12 y.o. Is it possible for 3 of us to stay in Delux King room for 2 nights?
  
  
  • Thursday, 16 July 2026
  • You can not book Deluxe King view room for 3 people. You can book Deluxe Family room with twin beds or Junior Suites.
    
    Please enter at time of Booking the occupancy number of people and kids age.

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• Hello. I wanted to ask about your pet policy. Also wanted to ask if you have rooms with sea view. Thank you very much
  
  
  • Thursday, 16 July 2026
  • One dog until 18 kilos in room is permited.
    Our Sheraton Mallorca Arabella Golf Hotel do not offer rooms with sea view.

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