What are our guests' most frequent inquiries?

• In the room 2 bathrooms or one for the whole suit?
  
  
  • Friday, 28 August 2020
  • Family Suite ( 2 Bedrooms and 1 Living Room)
    has 2 bathroom

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• What are the COVID-19 restrictions/rules
  
  
  • Monday, 20 July 2020
  • hello
    Buffets were removed, and the staff will serve meals for customers
    you need to wear masks evreywhere

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• Hi I wanted to know if the hotel is open for business I intend to come 13/09/2020 for 7 days
  
  
  • Thursday, 9 July 2020
  • yes we are open you will be very welcome

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• Hi, does the hotel have a parking? Do we need to book it upfront?
  
  
  • Wednesday, 17 March 2021
  • Our hotel has a car park, you can make a reservation with the CRM team.

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• Is the sauna and Turkish bath included in the price ? It’s not very clear by the description if it’s an additional charge thank you
  
  
  • Friday, 28 August 2020
  • When sauna and Turkish bath are self-service, they are included in the price. if you take any service it's will be extra. You have to make a spa reservation for this and you can contact with Crm Team for spa reservation.

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• Salaam which is the best room to book for 2 adults and 1 child age 8? Is the food all halal with no serving of pork?
  
  
  • Wednesday, 30 September 2020
  • Greetings from Sura Hagia Sophia Hotel & Spa
    You can choose our triple rooms or family rooms. We do not serve pork, we do not use pork in our food.
    Best Regards,

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• Deluxe double Basement floor What you mean. Room in the basement, underground?
  
  
  • Friday, 14 July 2023
  • Dear Guest,
    
    Deluxe double room are in sura design hotel not in sura Hagia Sophia,
    
    Our classic room are in the basement floor,
    
    Our Design Deluxe rooms category between 1-3 floor around,
    
    Best Regards,
    Ömer.

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• we stay in otel 10 days very comfortably and near all tourist places. staff very helpful and friendly specially thanks Daniar Yashar Hasan and Nasiba
  
  
  • Monday, 23 January 2023
  • Dear esteemed guests, we are grateful for your beautiful comment. Looking forward to welcoming you back in the near future.

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• Dear Sir/Madam. Can you explain please what does it means basement room? Is it walking downstairs to the door? Is it street level? Is it noisy?
  
  
  • Sunday, 8 October 2023
  • Dear Guest,
    
    Warmest Greetings from Sura Hotels,
    
    Our classic room is located in the basement, minus 1 and 2,
    
    Best Regards,
    ömer demir.

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• How much does airport shuttle cost?
  
  
  • Saturday, 10 September 2022
  • Dear Guest,
    You may find our transportation service price for one way as follow:
    From Airport to Sura Hotels one way
    • 1 - 4 people 70 Euro
    From Airport to Sura Hotels round trip
    • 1 - 4 people 130 Euro
    Best Regards

  ---

• Hello I am wanting to book this hotel for 6 adults, 3 children ( ages 16yr, 13yr and 5 yrs ) . Your advertisement on booking.com says for twin rooms you can fit 3 adults- does that mean you will add an extra bed ? Please can you get back to me as soon as possible.
  
  
  • Saturday, 18 June 2022
  • Dear estemeed guest, if you would like to have a twin room for 3 adults, there will be an extra bed in the room for the 3rd adult.
    Best Regards.

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• What is the cost of your breakfast? And are guest welcome to have a breakfast if they are not stay in guest?
  
  
  • Friday, 12 August 2022
  • the breakfast costs you 10 euro for each person even if you don't stay in the hotel.

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• What floor of the hotel is this room on? We do not want a basement room.
  
  
  • Friday, 26 May 2023
  • Our Standard rooms located between ground floor & 4th floor, It's not located at basement floor,

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• Hello, is the swimming pool for charge or not ?
  
  
  • Monday, 30 September 2024
  • Dear Valuable Guest,
    Kindly be informed that pool is free to use for the inhouse guest.
    Best Regards,
    Parisa

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• ???? ???? ???? ????? ? ?????? ???????? ???????? ?? ??????? ? ?????? ??????? ?????? ? ???? ? ??? ????? ?????? ??? ???? ??????? ?? ??????
  
  
  • Monday, 23 January 2023
  • Dear esteemed guests, we are grateful for your beautiful review. Looking forward to welcoming you back in the near future.

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• what does basement room means
  
  
  • Tuesday, 27 June 2023
  • Dear Guest,
    
    Please contact to hotel directly local line.
    
    Best Regards

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• Hello, we will be travelling with car, should we know about any traffic ban in the centre of the city. Can we park in anytime we arrive ?
  
  
  • Tuesday, 25 October 2022
  • Dear guests, we do have a complimentary parking area for our inhouse guests and no need for advance booking.

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• Hi, Is it possible for me to book a superior twin room and get the beds changed to a double bed instead. Thank you
  
  
  • Wednesday, 17 August 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    We may assist you with double bed. Please advise us reservation details,
    Best Regards

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• Hi! We are traveling as three-the triple room from the picture looks like three single beds, but from the description says sofa bed- please confirm?
  
  
  • Tuesday, 3 January 2023
  • Dear Guest,
    Greetings from Sura Hotels,
    
    Our Triple Room has offers 3 single beds in the room.
    
    Best Regards
    Reservation Team

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• Is Spa and sauna open and working?
  
  
  • Monday, 28 December 2020
  • It is currently closed due to covid 19 measures.

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• Does the price for this room include free parking, pool access and spa area?
  
  
  • Sunday, 23 June 2024
  • Dear Valuable Guest,
    Greetings From Sura Hotels,
    We will be pleased to provide a complimentary parking area for our in-house guests.
    Pool and Spa area access is free exclude massage and other treatments.
    
    Best Regards,
    Parisa

  ---

• Hello, is there a private parking, is it free of charge, if not what is the price per day
  
  
  • Thursday, 30 March 2023
  • We have free car parking for our hotel guests

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• The basement rooms do they have windows in room Also how far is grand bazaar and blue mosque from hotel walking Which is the nearest airport hotel
  
  
  • Wednesday, 2 August 2023
  • Dear Guest,
    
    Our classic room category has windows,
    
    Grand bazaar 15 min far a way hotel by the walk,
    
    Blue Mosque 5 min far a wat hotel,
    
    The newest airport near the hotel(IST)
    
    Best Regards,

  ---

• Hi i would like to know that if ou do pick up from the airport and how much it’s going to cost in Euro plz ur early response will be appreciate,
  
  
  • Tuesday, 18 July 2023
  • Dear Guest,
    
    Price will be one way 70 euro, Round trip 130 euro,
    
    Best Regards,
    Ömer.

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• Hello, I would like to rent two rooms on the basement level, but I need to know if these rooms will each have showers. I do not want a bathtub, only showers. Is there some way to make sure each room will have a shower? Thank you, Gregory Furey
  
  
  • Monday, 1 May 2023
  • Dear Gregory,
    Warm greetings from Sura Hotels,
    We cannot gurantee before your arrival but we can noted for you then we will do our best depends on our room availability on your arrival,
    Best Regads,

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• is your pool indoor or outdoor?
  
  
  • Friday, 2 June 2023
  • Dear Guest,
    
    Greetings from Sura Hotels,
    
    Our swimming pool is outside. Our property has offers open swimming pool.
    
    Best Regards

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• Is the pool going to be open in march and is spa free for guests?
  
  
  • Saturday, 14 January 2023
  • Dear Guest,Greetings from Sura Hotels
    Ourdoor pool is available in our property and will be available in June regarding to weather conditions. Spa usage of wet areas without any kind of treatment will be complimentary for our inhouse guests.
    Regards
    

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• Hi I’m looking to come some point in January. Is the hammam spa service available at the hotel?
  
  
  • Monday, 4 January 2021
  • Hi, still restricted due to covid 19 restrictions

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• Hello, We are a family of 4 adults and arriving into Istanbul at 4.00 am on 4/10 and our connecting flight depart at 1.30am on 5/10. Can your hotel allow early checkin and late checkout ?. Also can you please state the approximate costs of the shuttle service per trip?? Thank you.
  
  
  • Saturday, 24 September 2022
  • Dear guest ,
    please kindly be informed that check-in is at 14:00 and check-out at 12:00.
    From Airport to Sura Hotels one way: 70 Euro/ up to 4 guests
    From Airport to Sura Hotels round trip: 130 Euro/ up to 4 guests
    Best Regars
    

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• Hi, could you please let me know how many bathrooms are there in this family suit?
  
  
  • Tuesday, 9 March 2021
  • Both rooms have a bathroom.

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• Hello Can I get the classic room for 2 adults and 2 children (5 & 2 years old)? Thanks
  
  
  • Wednesday, 29 June 2022
  • Dear Guest ,
    
    Classic Double Room category available for maximum 2 adults and one child (0-5,99 age).
    
    Best Regards
    Reservation-Saadet

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• Hi, booking made a recommendation of double room for my family, we have done age 11. Is it actually posible to have additional bad in twin room?
  
  
  • Saturday, 22 June 2024
  • Dear Guest,
    
    Warmest Greetings From Sura Hotels,
    
    Kindly be informed that if your reservation has been made for 3 person we will put an additional bed in Double (King or Twin Bed) Rooms.
    
    Best Regards,
    Parisa

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• Does this room comes with balcony?
  
  
  • Saturday, 12 November 2022
  • Dear guests, Family room does not offer balcony.
    We do not have a room with balcony in our Sura Hagia Sophia Hotel.

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• can we book 3 adults room for 4 how much it will be additional cost
  
  
  • Sunday, 30 April 2023
  • Our valuable guest, you can make triple room reservation or family room reservation, it's up to you
    our room rates changes everyday you should check it when you want to book it

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• Hej. Among the 3 beds can we have 2 beds together and 1 Separate. Thank you
  
  
  • Friday, 29 November 2024
  • Dear Guest,
    Thank you for your message,
    You may kindly contact with our side from our direct lines.
    Best regards.
    Ebru

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• Do you have an working elevator? Thank you.
  
  
  • Thursday, 21 November 2024
  • Dear Valuable guest ,
    
    ?f you mean about elevator between floors yes we have .
    
    Best Regards,
    Parisa

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• Hi is there any babysitting service for 1 year old in the hotel
  
  
  • Friday, 25 August 2023
  • Dear, Unfortunately we don't have babysitting service. Best Regards

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• Hi We have 9 months old baby. Do you have a cot bed for her and is it free of charge? Also do you have lifts or is it possible to access the room with the pushchair or stroller? Thank you
  
  
  • Thursday, 17 August 2023
  • Dear Guest,
    
    Yes we can arrange baby cot free of charge,
    
    And also we have lift for every floor,
    
    Best Regards,
    Ömer.

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• What rooms have city views?
  
  
  • Monday, 24 July 2023
  • Dear Guest,
    
    Our penthouse room category has city views,
    
    Best Regards,
    Ömer.

  ---

• Hi, on which floor is the family room with two bedrooms and living room?
  
  
  • Saturday, 1 July 2023
  • Dear Guest,
    Our Family Garden room located at basement floor.
    Best Regards,
    Reservation Team

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• I thank for otel and his friendly staff special for Nasiba Daniyar and Hasan .. otel very near for all and clean
  
  
  • Thursday, 19 January 2023
  • Dear Guest,
    
    Greetings from Sura Hotels,
    
    Thank you for your kindly comments about of our property. Your feedback very valuable for us.
    
    Best Regards,
    Reservation Team

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• Hello! How i can reserve a parking place and how much does it cost per day?
  
  
  • Wednesday, 19 October 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    Our property has offers free car parking for our valuable guest
    Best Regards

  ---

• Hello sura- I want to know if you have two rooms that are connected for two female adults. How much since two of us are coming?
  
  
  • Sunday, 16 October 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    Our property has offers Family Connecting Room category.
    Best Regards

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• Hi The hotel has rooms with balcony? Which are the rooms with balcony? Kind regards Daniela
  
  
  • Monday, 8 August 2022
  • Dear guests, we will be pleased to offer our Deluxe Garden room with balcony on our Sura Design Hotel.

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• Hi, When booking it says there is an option to pay at the hotel (no pre-payment needed). What payment methods are accepted? Cash or visa card?
  
  
  • Thursday, 7 July 2022
  • Dear Guest,
    Greetings,
    Our property accept payment methods VISA card or Cash.
    Best Regards

  ---

• Hi which room has a bath tub please
  
  
  • Thursday, 23 May 2024
  • Hi, we have bath tub only in loft category rooms
    Best regards

  ---

• Hi is your pool available and working
  
  
  • Monday, 14 August 2023
  • Dear Guest,
    
    Yes our pool is available for just our hotel guests
    
    Best Regards,
    Ömer.

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• Hello I am booking connecting room for 5 people However it’s showing 1 double bed and 2 single beds how much do you charge for an extra bed ??
  
  
  • Wednesday, 26 July 2023
  • Dear Guest,
    
    We have to charge per day 40 euro,
    
    Best Regards,
    Ömer.
    

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• Hi. Is your pool or sauna use included in the price?
  
  
  • Tuesday, 27 June 2023
  • Dear Guest,
    
    Usage of wet areas without any kind of treatment will be complimentary for our in-house guests (Sauna,Hammam,Pool)
    Best Regards
    

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• Do you guys have shuttle transportation from/to the airport? Do you offer a tour to Ephesus?
  
  
  • Tuesday, 16 May 2023
  • We have private transfer service from airport also we have concierge team they can assist you with pleasure about all your tour request as you wish,

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• do you have a save box to keep my pasport safe?
  
  
  • Thursday, 30 March 2023
  • Dear Guest,
    Greetings from Sura Hotels,
    Your property has offers safe box in the rooms.
    Best Regards,
    Reservation-Saadet

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• Hi, do u have elevators?
  
  
  • Saturday, 21 January 2023
  • Dear Guest,
    
    Our property has offers elevators in building.
    
    Best Regards,
    Reservation Team

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• Is there smoking room available
  
  
  • Wednesday, 9 November 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    Our property has offers only non-smoking rooms.
    Best Regards

  ---

• Hello. Does the airport shuttle collect us from the airport too or just drop us back off
  
  
  • Saturday, 27 August 2022
  • Dear guest, we do have VIP transfer service for our guest, if you wish we may assist you.
    Best Regards

  ---

• Hi do you have iron in room
  
  
  • Sunday, 14 August 2022
  • Hello Dear,
    
    We have iron services. According to our guest request send to guests room.
    Best Regards,
    

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• Hi, which date does the outdoor pool close? Is it open in September?
  
  
  • Tuesday, 9 August 2022
  • Dear Guest ,
    Greetings from Sura Hotels
    Ourdoor pool is available in our property and will be available until to October.
    Best Regards

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• Hello please can you tell me the date that your outdoor swimming pool closes for the winter? Thanks
  
  
  • Sunday, 17 July 2022
  • Dear Guest,
    
    Ourdoor pool is available in our property and will be available until to October.
    
    Best Regards

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• What is the difference between Standard Double Room And Comfort Double Room? Both rooms looks same in size, Yet why Comfort double room price is higher than standard?
  
  
  • Thursday, 27 February 2025
  • Dear Valuable Guest.
    Greetings From Sura Hotels,
    Standard room offers 22 sqm area and are located on 01 to 04th floor
    Comfort room offers 26 sqm area and are located on the 01 to 04 floors.
    Best Regards,
    Parisa

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• Hi, is the outdoor swimming pool opened the full month of September?
  
  
  • Tuesday, 15 August 2023
  • Dear Guest,
    
    Yes our pool is open full month of September,
    
    Best Regards,
    Ömer.

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• Our flight arrives early morning at 5am. Is early check in available in your hotel or at least can we leave our baggages while we go around first.
  
  
  • Sunday, 13 August 2023
  • dear Sir / Madam,
    kindly be informed that the check-in time starts at 2pm , early check-in at 5am requires full day payment , based on the availability ,
    however you may leave your luggage at the hotel and come back later .
    best regards.
    Meryem

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• Do you have parking because we are coming with a car? Do we need to reserve a car place and is it free?
  
  
  • Tuesday, 25 October 2022
  • Dear guests, we do have a complimentary parking area for our inhouse guests and no need for advance booking.

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• What is chk in and chk out times
  
  
  • Monday, 9 November 2020
  • Greetings from Sura Hagia Sophia Hotel
    Check-in time is after 14:00 on the day of arrival.
    Check-out time is within 12:00 on the day of departure
    Regards

  ---

• when will the swimming pool reopen? I am looking to book the hotel for May
  
  
  • Wednesday, 25 March 2026
  • 
    Thank you for your interest in our hotel!
    
    We are pleased to inform you that our swimming pool will reopen on May 15. It will be available for use from that date onward.

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• Is there an extra charge for the use of the pool and steam room? And what are the hours of operation? Thanks. Julio M.
  
  
  • Monday, 29 July 2024
  • Dear Valuable Guest,
    Greetings From Sura Hotels,
    Kindly be informed that the pool and spa use is free of charge for the staying guests.
    Best Regards,
    Reservation Team.

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• What does limited spa access mean?
  
  
  • Monday, 4 March 2024
  • Dear Mr/Mrs,
    
    Greetings From Sura Hotels,
    
    Kindly be informed that you may use our hammam and Turkhsi bath free of charge, The other option's is extra (massage's),
    
    Best Regards,
    Ömer Demir.

  ---

• Is the swimming pool heated ? Is there a child poool?
  
  
  • Saturday, 5 August 2023
  • Dear Guest,
    
    Greetings Sura Hotels,
    
    Our swimming pool doesn't have heated, And we don't have pool for child,
    
    Best Regards,
    Ömer.

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• Hello Is the hammam/ spa mixed ? Do you have a spa menu ? How much will cost a 1h massage ? Gow much is the breakfast/pp? Thanks
  
  
  • Monday, 24 July 2023
  • Dear Guest,
    
    We cannot send spa list directly from here,
    
    Best Regards,
    Ömer.

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• Hi, I’m trying to book in your hotel, just for curiosity does the basement rooms have windows or no windows at all, thanks
  
  
  • Tuesday, 30 August 2022
  • Dear Guest,
    Greetings from Sura Hotels
    Our Classic Room has offers window They are located at basement floor.
    Best Regards

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• hi, is early check in available at your hotel ?
  
  
  • Thursday, 2 January 2025
  • Dear Valuable Guest,
    
    Greetings From ?stanbul.
    
    The early check in is providing regarding the availability.
    
    Best regards,
    Parisa

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• Do u offer hotel shuttle. Pick up.
  
  
  • Saturday, 13 July 2024
  • Dear Valuable Guest,
    
    Greetings From Sura Hotels,
    
    We have transfer service that we could arrange for you. Please leave us your contact details then we can provide our price list.
    
    Best Regards,
    Reservation Team

  ---

• Is there smoking room available?
  
  
  • Tuesday, 10 January 2023
  • Dear Guest,
    Our property not offers smoking room.
    Best Regards,
    Reservation Team

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• How much is the transfer to Istanbul airport(2ways)?How much is the hamman? Do I pay with card in Turkish cash or euros? Does the hotel offer tour? How much is that?
  
  
  • Sunday, 18 September 2022
  • Dear Guest,
    You may find our transportation service price for one way as follows:
    From Airport to Sura Hotels one way
    1 - 4 people 70 Euro
    round trip
    1 - 4 people 130 Euro
    card and cash are accepted
    
    Best Regards
    

  ---

• What are the opening hours for the pool and spa?
  
  
  • Wednesday, 31 August 2022
  • Dear Guest ,
    Greetings,
    Our open swimming pool available at 10:00 until to 21:00
    Turkish Hammam, Sauna, Steam Room and Massage treatments are available in our property by Harmony Spa everyday between 09:00-23:00
    Best Regards

  ---

• how is your breakfast, please give me some more details thanks ,
  
  
  • Tuesday, 17 January 2023
  • Dear Guest,
    Greetings from Sura Hotels,
    We are pleased to serve open buffet breakfast in our breakfast area which is located on the entrance floor for our in house guests. For more details please contact to us via local line
    Best Regards

  ---

• We arrive close to midnight on the 1st of November. If we book 1-6 November, can we check in post midnight on the 2nd of November?
  
  
  • Tuesday, 18 October 2022
  • Dear guest, we request you to keep your room from 1st November.

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• Hi, are all your ‘Comfort’ room, rooms that are not on basement levels? So if I book a comfort room will it definitely have an outdoor window?
  
  
  • Monday, 17 April 2023
  • Yes our comfort room types offers City view located between 1-3 floor

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• what does basement mean a level below reception / underground?
  
  
  • Sunday, 2 October 2022
  • Dear Guest,
    
    Basement floor mean ; level underground floor . Classic rooms (basement) available at -1th and -2nd floor.
    
    Best Regards

  ---

• Provide description for Family room with 2 bedrooms and living room. Is rooms without windows? Is living room with windows? Are there 2 bathrooms?
  
  
  • Thursday, 25 August 2022
  • Dear guest, our Family Room with 2 bed rooms offer two bedrooms with bathroom for each, but does not offer windows in the bedrooms. Living room offers window. Best Regards.

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• how much cost transfer from an airport to thr hotel for 2persons and back to the hotel best regards
  
  
  • Tuesday, 30 August 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    Round trip transfer service 130 Euro up to 4 person.
    Best Regards

  ---

• Is the room location in the ground floor? Are windows of rooms to the road with cars? How crowd and noisy road?
  
  
  • Thursday, 25 August 2022
  • Dear guest, Family Room with two bedrooms offers garden view , located on the garden floor and is away from road with car. Best Regards.

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• Hi is your pool open
  
  
  • Saturday, 5 November 2022
  • Dear guests, our outdoor pool is available for now depends on weather conditions.
    
    Best Regards.

  ---

• Hi. The basement floor means actually underground? Or is it the ground floor?
  
  
  • Thursday, 25 August 2022
  • Dear guest, rooms on the basement floor is on the -1 and -2 floors but offers windows. Best Reagrds

  ---

• Hi how much is the airport shuttle please.
  
  
  • Monday, 5 September 2022
  • Dear Guest,
    Greetings,
    From Airport to Sura Hotels one way 1 - 4 people 70 Euro
    From Airport to Sura Hotels round trip 1 - 4 people 130 Euro
    Best Regards,
    Reservation

  ---

• Hi, is your hotel open? Could I book from 31.03 to 07.04? Many Thanks
  
  
  • Tuesday, 23 March 2021
  • Greetings from Sura Hotel,
    Yes, our hotel serves for our valued guests.
    Best Regads

  ---

• Is there an airport shuttle service? We expect to arrive from JFK NY at 2 pm. How much will be the cost?
  
  
  • Saturday, 4 January 2025
  • Dear Guest,
    We kindly ask you to provide us with the reservation details regarding your request.
    Best Regards,
    Ebru

  ---

• Can I book a spa treatment if I am staying near your hotel? I can not find a number to make a booking? Kind regards.
  
  
  • Monday, 22 July 2024
  • Dear Valuable Guest,
    
    Kindly be informed that only the guest whom are staying are able to use Spa center.
    
    Best Regards,
    Parisa

  ---

• In November 25 can we use swimming pool ??? Are you worming it???
  
  
  • Saturday, 5 November 2022
  • Dear guests, swimming pool may be open or close depends on weather conditions and it is not heated.
    
    Best Regards.
    

  ---

• When will rooms and prices be available online for May/ June bookings?
  
  
  • Tuesday, 11 October 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    Referring to your request , please contact with hotel directly via local phone.
    Best Regards

  ---

• Hi Do you have connecting rooms I have 4 kids and the only option it gives me is to book 2 standard rooms
  
  
  • Monday, 11 July 2022
  • Dear guest, we do have family rooms connecting to each other.

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• Do your double rooms have a balcony ?
  
  
  • Monday, 12 August 2024
  • Dear Valuable Guest,
    Greetings From Sura Hotels,
    Kindly be informed that we have no room with balcony in our property. You may prefer the Sura Design
    Hotel/ Garden rooms.
    Best Regards,
    Parisa

  ---

• Hi, Is the Turkish Bath experience extra or included?
  
  
  • Wednesday, 31 July 2024
  • Dear Valuable Guest,
    
    Greetings From Sura Hotel,
    
    Kindly be informed that Turkish bath entrance is free of charge and you may use for 30 minutes free but any treatment is chargeable.
    
    Best Regards,
    Parisa

  ---

• Is it Buffet bfast? We staying fm 20-25th Nov, since chk-in on 21st abt 3am can we get half rate for 1st nite? Price for to & fro airport shuttle?
  
  
  • Wednesday, 12 October 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    Referring to your inquiry please contact with hotel directly via local phone.
    Best Regards

  ---

• Hi price per night for 2023 of King Suite
  
  
  • Sunday, 21 August 2022
  • Dear Guest ,
    Greetings,
    Please contact to hotel directly.
    
    Best Regards

  ---

• Hi, I am traveling from USA and my friend from Russia. We are there for tourism. Are there any restrictions for staying at this location?
  
  
  • Sunday, 6 September 2020
  • hello
    there are no restrictions

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• How can i reach this hotel from New Istanbul airport using the Metro?
  
  
  • Sunday, 29 October 2023
  • Hello Dear Guest!Firstly you should take metro line M11 from Airport to Ka??thane, M7 from Ka??thane to Mecidiyeköy, M2 from Mecidiyeköy to Vezneciler.Than walk by 3 min take a T1 tram and get out at Sultanahmet

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• Do the basement rooms have windows?
  
  
  • Friday, 16 June 2023
  • Yes There is a window

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• Hi do the family room have one bathroom or two? And if we want 4 single beds is that possible?
  
  
  • Wednesday, 7 September 2022
  • Dear ,
    We would like to inform you that family standard room has just one bathroom with a king size bed and two single beds. How ever if you would like to have room with two bathroom we can suggest you family connection room.
    Best Regards

  ---

• Hi is breakfast included in the price
  
  
  • Monday, 5 September 2022
  • Dear Guest ,
    Greetings from Sura Hotels,
    Referring to your inquiry please contact to hotel directly about the reservation pricing.
    Best Regards,
    Reservation

  ---

• Hello can you please tell me how to make a direct reservation please
  
  
  • Friday, 12 August 2022
  • could you please contact to the hotel

  ---

• Which are your luxury rooms
  
  
  • Saturday, 16 December 2023
  • Dear Mr/Mrs,
    
    Warmest Greetings From Sura Hotels,
    
    Kindly be informed that our KING,LOFT,PENT and Superior room with Hagia Sophia View are room category is luxury,
    
    ?f you need any further assistance please let me know,
    
    Best Regards,
    Ömer Demir.

  ---

• Hello we are family if 5 if I book superior 2 double room how many beds to get it that that room I need 1 double and 3 single beds is that possible
  
  
  • Monday, 24 July 2023
  • Dear Guest,
    
    Yes it's possible, When you try to make reservation you should select for 3 people,
    
    Best Regards,
    Ömer.

  ---

• Hi. My travel dates are 12th Nov for a week. I have a 2 year old with me and wanted to ask if you have an indoor pool?
  
  
  • Wednesday, 12 October 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    
    We would like to inform you that , our property has offers only outdoor pool.
    
    Best Regards

  ---

• What is the size of the shower? How much is breakfast? How much is the shuttle service from Istanbul Airport? Thank you.
  
  
  • Sunday, 2 October 2022
  • Dear Guest,
    
    Referring to your inquiry please contact to hotel directly local line.
    Best Regards

  ---

• I’m looking to book in august.an outdoor pool is a must for our group.do you have an outdoor pool and do you guarantee it’ll be open in august ?
  
  
  • Wednesday, 24 May 2023
  • Greetings from Sura Hotels,
    
    our swimming pool will be open on agust

  ---

• Hello, is the outdoor pool open in June?
  
  
  • Monday, 15 May 2023
  • Greetings from Sura Hotelsi
    
    Our pool is already opened,

  ---

• Hi, my partner and I would like to use the spa facilities together - is this possible or do you have different times for men and women? Thanks
  
  
  • Tuesday, 22 November 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    Our Harmony SPA has offers couple massages service. However please contact to hotel directly via local line for details.
    Best Regards,
    Reservation Team

  ---

• If i book from 1. November, but arrive in Istanbul at 23:30, can i check in at 1AM on the 2nd of November? I will pay for the 1st of November.
  
  
  • Wednesday, 19 October 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    If you will make reservation from 01.11.2022 , you may check-in 01:00 am on 02.11.2022
    Best Regards

  ---

• Hi, I want to book a room. Would parking be available at the hotel? Thank you
  
  
  • Thursday, 30 May 2024
  • Dear Guest,
    
    Referring to your request, we will be pleased to provide a complimentary parking area for our in-house guests.
    
    If you need any assistance, please do not hesitate to contact with us
    
    Best Regards.
    Reservation Team

  ---

• Hello, is it possible to pay for daily pass for swimming pool if we are not guests in the hotel? How much would it be per day? Thank you.
  
  
  • Sunday, 31 July 2022
  • Dear Guest,
    
    Our swimming pool available use for our guests. Guests not staying at the hotel are not accepted.
    Best Regards

  ---

• I am planning to book your hotel. could you please tell me if the pool and hamam are open. also it says limited access to spa could you explain this.
  
  
  • Monday, 17 June 2024
  • Dear Guest,
    
    Warmest Greetings From Sura Hotels,
    
    Kindly be informed that Spa and Pool is open at this season. You may use the Spa with pre-reservation.
    
    If you need any further assistance please let me know,
    
    Best Regards,
    Parisa

  ---

• Hello, im looking for a triple room with 3 beds and not 2 beds + 1 sofa bed. Available for the dates of sept. 1 till sept. 5 (4 nights)
  
  
  • Wednesday, 10 August 2022
  • Dear Guest,
    Greetings,
    Referring to your inquiry please contact to hotel as directly.
    Best Regards

  ---

• How much is the airport transfer provided by the hotel and how regularly does it run. Thank you.
  
  
  • Thursday, 9 March 2023
  • Dear Guest, the price of the trasfer is 70 euro for one way & 130 euro for roundtrip for 1-4 people,
    in order to book a transfer you may provide us with your flight details, luggage count and guest details .
    Best Regards,
    Meryem
    

  ---

• Hi there I will arrive at midnight and leave the next day at 17:00, do you have late check out or not?
  
  
  • Monday, 14 December 2020
  • Greetings from Sura Hotels,
    We would like to inform you that the check-out time is until 12:00. Despite this, we always do our best to assist our guests at an extra cost, depending on availability on check-out dates.
    Best regards

  ---

• These rooms has balcony or city view?
  
  
  • Saturday, 12 November 2022
  • Dear guests, our family connection rooms offer city view but does not offer balcony.

  ---

• Hello, im using my husband's credit card and the booking is under my name. Would that be a problem?
  
  
  • Wednesday, 10 August 2022
  • Dear Guest ,
    Greetings
    Referring to your inquiry we require inform you , the credit card holder name should be same the guest name. And the guest present to credit card to the reception when you arrival to hotel
    Best Regards

  ---

• Hi, Can you arrange private transfer to and from hotel and what would the charge be please? There are four of us with one suitcase each Kind Regards
  
  
  • Thursday, 14 July 2022
  • Dear Guest,
    
    Our property has offers private transfer service. Please contact to hotel directly.
    
    Best Regards
    Reservation

  ---

• Hi I am coming in November I want to just confirm before booking in your hotel can I smoke in room
  
  
  • Tuesday, 18 October 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    Referring to your inquiry , we require inform you that , our property not offers the smoking room.
    Best Regards

  ---

• Hi, Can I make a reservation for my relatives using my booking account? Thanks
  
  
  • Tuesday, 23 August 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    Referring to your request please contact to hotel directly.
    Best Regards

  ---

• Greetings sura, my sister and I will be traveling on November 20 or 21 to memorial hsptl and I wanted to know if you have connected or close by rms
  
  
  • Sunday, 23 October 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    If you have already reservation for our property, please contact with us to directly to assistance you.
    Best Regards,
    Reservation Team

  ---

• Hi can we get this room for three adults and one child? The child will use the existing bed with parents
  
  
  • Monday, 19 September 2022
  • Dear Guest,
    
    Greetings from Sura Hotels,
    Referring to your inquiry we require inform you that , our Family rooms will available for your accommodation. Triple room category has offers maximum 3 person.
    Best regards
    Reservation Team

  ---

• Hi, How much is breakfast per person per day? It says we can pay for breakfast at the hotel on arrival Thank you
  
  
  • Friday, 8 July 2022
  • Dear Guest,
    Greetings,
    Breakfast cost is 10 Euro per person per day if you prefer add when you arrival to hotel.
    Best Regards

  ---

• Hello, Are you still allowing guests in the pool?
  
  
  • Friday, 7 August 2020
  • Hi
    yes you can use the pool

  ---

• Hi, if I arrived at Istanbul late at night, can I also ask for a airport shuttle service? If yes, how should I book the service?
  
  
  • Monday, 8 August 2022
  • Dear guest, we will be pleased to assist you for the VIP transfer service through our concierge. Would you please check for the contact details of our hotel since we are not able to give here?

  ---

• Can check in time be brought forward around 8am as our flight arrives at 5am?
  
  
  • Friday, 28 August 2020
  • You can check-in after 2 Pm.

  ---

• Do you have indoor swimming pool?
  
  
  • Thursday, 17 December 2020
  • Unfortunately, we don't have an indoor pool

  ---

• How far is the beach from the hotel? Thanks
  
  
  • Thursday, 7 July 2022
  • Dear Guest,
    Greetings,
    Our hotel is in the Sultanahmet area. So, there is no beach around the hotel.
    Best Regards

  ---

• I am looking to book this hotel during Ramadan, if I book the breakfast option will I be able to have my breakfast during Suhoor time?
  
  
  • Sunday, 19 March 2023
  • Our guests can use their breakfast at sahur when booking breakfast included.

  ---

• Asalam ualaikum How many days would I need to book if I arrive at hotel on 31st January at 8pm and leave hotel on Saturday 4th February at 4pm.
  
  
  • Saturday, 21 January 2023
  • Dear Guest,
    Greetings from Sura Hotels,
    We would like to inform you that you should book the reservation from 31.01.2023 until to 05.02.2023.
    Best Regards,
    Reservation Team

  ---

• If we booked a room for 3 people can I get an extra rollaway bed for 4th person?
  
  
  • Sunday, 16 October 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    Referring to your inquiry we require inform you that you should prefer Family Room for 4 adults.
    Best Regards

  ---

• Could you please let me know if your pool is currently open for use and also if your economy or standard rooms have any windows?
  
  
  • Tuesday, 21 July 2020
  • hello the pool is open and all room have windows

  ---

• Hi. Are massage and spa facilities included? If so, are the spa facilities included in the booking price or is there an extra charge for this?
  
  
  • Friday, 4 September 2020
  • Turkish bath and spa are provided free of charge to all our guests, you can pay an extra fee to benefit from extra massage and other health products. I would like you to contact our CRM Team for details and to make a reservation. Regards,

  ---

• hi, when is the outdoor swimming pool open?
  
  
  • Wednesday, 3 May 2023
  • It's will be open on 15 of May,

  ---

• what are the rooms with balconies?
  
  
  • Friday, 24 March 2023
  • Dear Guest,
    Regarding to your request for a room with balcony , please kindly be informed that we don't have rooms with balconies in Sura Hagia Sophia Hotel, however we have deluxe garden room type in our other hotel Sura Design
    Best Regards,
    Meryem.

  ---

• Does this suit with 2 bedrooms and a living room is located in upper floors with balcony and city view?
  
  
  • Saturday, 12 November 2022
  • Dear guest, Family Room with Two Bedrooms and Living room is located on the garden floor, it has garden area but does not offer city view.
    

  ---

• i am wanting to book 2 rooms as there will be 6 adults and 3 children. What room will be available? what do the rooms look like? will the rooms be next to reach other? Will there be extra beds provided at request?
  
  
  • Wednesday, 29 July 2020
  • hello
    for 9 people you need to book 3 rooms

  ---

• Is the breakfast include or do I have to pay for it?
  
  
  • Tuesday, 30 August 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    Please check your reservation details and you may contact to hotel directly.
    Best Regards

  ---

• Hi, we are a family of 7 and would like 7 single beds in 3 rooms is that something that can be arranged please?
  
  
  • Monday, 8 August 2022
  • Dear guest, we will be pleased to provide triple room and family rooms for you. Would you please contact with our direct reservation channel?

  ---

• How far is the blue mosque from this hotel?
  
  
  • Tuesday, 20 August 2024
  • Dear Valuable Guest,
    
    Approximately 300 meters.
    
    If you need any further assistance please let me know,
    Best Regards,
    Parisa

  ---

• Hi, do you have airport transportation?
  
  
  • Tuesday, 8 November 2022
  • Dear guest, we are offering VIP transfer between airport and hotel. You may contact with our concierge department.

  ---

• We needs king bed can you provide it ?
  
  
  • Tuesday, 23 August 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    If you made reservation please send your request via your reservation.
    Best Regards

  ---

• Hi i wanted to stay at your hotel 27th sep -3 oct i have my mother with me i wanted a family room so the room is connecting am i right?
  
  
  • Tuesday, 23 August 2022
  • Dear Guest ,
    Greetings from Sura Hotels,
    If you made reservation please send your request via your reservation.
    Best regards

  ---

• Hi We are 2 adults and 2 children (4 & 6 years olds) When I book Superior double room, is there any extra charges if we not order extra beds?
  
  
  • Friday, 21 October 2022
  • Dear Guest,
    Greetings from Sura Hotels,
    Referring to your request we wouod like to inform you that , our Superior room available for double occupancy. You shoul make a reservation for Family Standard Room.
    Best Regards

  ---

• We’re coming in middle of September and I’m interested to find out if your outdoor pool is in the sun all day.
  
  
  • Friday, 12 August 2022
  • in the sunly days the outdoor pool is open from 10 am till 09:00 pm

  ---

• Hi would you be able to provide an extra bed to family room as I need 1 double and 3 single beds.
  
  
  • Thursday, 30 March 2023
  • Hello our family room type provide your 1 double bed for parents and 2 single bed for child, we can add extra rollaway bed for 3rd person, it's will be extra charge

  ---

• in the family room, are the two single beds in a separate room to the double bed? or are all the beds in the same room?
  
  
  • Saturday, 29 April 2023
  • Family room means 2 bedroom connect to each other first bedroom with french bed second bedroom with 2 single bed there is 1 enterance door and 1 interconnecting door.

  ---

• Is breakfast included
  
  
  • Sunday, 20 August 2023
  • Dear Guest,
    
    We are not able to see your reservation,
    
    Could you share your reservation number,
    
    Best Regards,
    ömer.

  ---

• Hi Does Turkish bath is open?
  
  
  • Monday, 15 March 2021
  • Spa Center is open

  ---

• Turkish bath is open?
  
  
  • Monday, 15 March 2021
  • Spa Center is open

  ---

• Good day, May I book 2 bedrooms suite for 5 adults but will come 4 adults + 1 child? Should I pay extra for my child?
  
  
  • Thursday, 25 August 2022
  • Dear guest, if you confirm your room reservation for 4 adults and 1 child, there will be no extra charge upon arrival. Best Regards.

  ---

• Are the beds in the triple room all the same size? From the picture it looks like one bed is smaller than the rest.
  
  
  • Sunday, 16 April 2023
  • Triple room can have three twin beds or two twins and one sofa bed.
    

  ---

• Hi, please could you let me know how much it cost for breakfast at the hotel per person. Thank you
  
  
  • Saturday, 13 August 2022
  • the breakfast cost 10 euro for each person

  ---

• Is the swimming pool open
  
  
  • Wednesday, 15 April 2026
  • yes it is open

  ---

• Hello! I am curious to stay in your hotel for a week or more during my stay in Istanbul. I would likely check in around Dec 22. Will tourist attractions still be open? How restrictive would it be for me a tourist? also would you amenities like the Turkish bath and daily buffet still be open?
  
  
  • Wednesday, 15 April 2026
  • Greetings from Sura Hotels,
    Our hotel and all our services are currently active for our valued guests.
    There is a curfew at 10 am and 8 pm on weekends.
    There is a time limit for over 65 and under 20.
    Best Regards

  ---

• Merhaba, is the SPA and Turkish hammam available ?
  
  
  • Wednesday, 15 April 2026
  • Greetings from Sura Hotels,
    
    Yes, Our Harmony Spa still open for our guest,

  ---

• Hello how far away from airport??
  
  
  • Wednesday, 15 April 2026
  • Both airports are about an hour away. It may vary depending on the traffic density.

  ---

• Hi, are the shops and shopping malls open?
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    Greetings from Sura Hotels.
    
    Shops ( clothing , jewelery , gift ) and Shopping malls will be closed until 17th may.
    
    Kind regards
    Reservarion

  ---

• Dear SHSH Does your SPA and Hammam have a woman’s only section? BR
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Turkish Hammam, Sauna, Steam Room and Massage treatments are available in our property by Harmony Spa
    Has offers Hammam for special using only woman's.
    Best Regards
    

  ---

• Does the family room cone with one bathroom or two bathrooms?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Our Family Standard Rooms not offers two bathrooms ,
    Best Regards

  ---

• Hi. Can you tell me the price of airport shuttle for two persons?
  
  
  • Wednesday, 15 April 2026
  • Warmest Greetings From Sura Hotels. From Airport to Sura Hotels one way for 2 people 45 Euro. From Airport to Sura Hotels round trip for people 80 Euro. Thanks for interesting.

  ---

• are there PCR test inside the hotel? can you offer PCr test?
  
  
  • Wednesday, 15 April 2026
  • Greetings from Sura Hotels,
    Yes you can make your pcr test at our hotel.

  ---

• hi we are a big group of people , 9 adults and 1 child , half of the group members reach on one day ie 23 oct and other half on 24 october the credit card used is from the group memebr who reaches from uk on 24 will the hotel allow check in of the first group with some other card ???
  
  
  • Wednesday, 15 April 2026
  • The procedure varies regarding how the reservation is made. These procedures are managed by your online agency Booking.

  ---

• Hi, is the pool and gym currently open to guests? Thank you!
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    Greetings from Sura Hotels .
    
    As you referred , our pool and Gym will be available for our guests .
    
    Kind regards.
    Kerem
    Reservation

  ---

• Hello. I ll be coming with my car. Is there a parking at the hotel? Thx
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Greetings from Sura Hotel,
    Our propety has car parking for our guests,
    Best Regards,

  ---

• Do you have rooftop dinning and seating tables?
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    Greetings again.
    Referring yours inquiry, we have Deraliye Terrace restaurant , which offers a beautiful view of Hagia Sophia and historical peninsula .
    
    If yours prefer to make a reservation,please advise our end
    
    Kind regards
    Reservation

  ---

• Hello, Do you provide Turkish bath? How much is your Turkish bath?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest
    Turkish Hammam, Sauna, Steam Room and Massage treatments are available in our property by Harmony Spa everyday between 09:00-23:00.Usage of wet areas without any kind of treatment will be complimentary for our in-house guests
    Best Regards
    

  ---

• Hi is the pool open?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Outdoor pool is available in our property, however is not in service due to weather conditions
    Best Regards

  ---

• Is outdoor pool open now for 20th May 2022
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    Ourdoor pool is available in our property and will be available in 15 May.
    
    Best Regards

  ---

• Hello! Is open the restaurant at the moment? Wich ones are the restrictions for covid about meals right know?
  
  
  • Wednesday, 15 April 2026
  • We continue to serve our hotel guests with 3 different ala carte restaurants in our hotel.

  ---

• Hello Is spa open in10/5/2021 and there is indoor pool¿
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    Greetings from Sura Hotels.
    
    Our pool is located in outside and Harmony Spa (Turkish Bath and message treatments) is not available until 17 May 2021 due to precautions.
    
    Kind regards
    Reservation

  ---

• Hi Do you have onsite indoor pool and pool outside is heated in April? Pls advice us?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Ourdoor pool is available in our property and will be available in May due to weather conditions.
    Best Regards,

  ---

• hi.do you have a fridge freezer in the room?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Greetings from Sura Hotels,
    Our property has offers minibar in rooms.
    Best Regards

  ---

• Hi, can we book this room for 4 adults and a 7 year old child?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    Our Family room available for maximum 4 adults.
    
    Best Regards

  ---

• Is there smoking room
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Our property has offers only non-smoking rooms.
    Best Regards

  ---

• Hi, Is Spa and sauna open and working at october and november 2021? Best regards, Inesa
  
  
  • Wednesday, 15 April 2026
  • Dear Guest ,
    
    Referring to your inquiry our SPA and Sauna open at October and Novermber,
    Best Regards

  ---

• Hi Is breakfast buffet open?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    We are pleased to serve open buffet breakfast in our breakfast area which is located on the entrance floor for our in house guests.
    Best Regards

  ---

• Hi does spa and gym work?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Greetings ,
    Our Spa and Gym open ,
    Best Regards,
    Sura Hotels

  ---

• Do any of the rooms have balcony or opening windows
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Greetings,
    Our property not offers rooms with balcony. But they have window.
    Best Regards

  ---

• hello, the Spa and pool open and heated please? is it free for hotel guests? do you have luggage room i want to go to Cappadocia and come back to ur
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    Ourdoor pool is available in our property and will be available in 15 May.
    Our property has offers luggage room.
    Best Regards

  ---

• Is there room service that’s 24/7?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest ,
    
    We would like to inform you that , our property has offers 24/7 room service .
    
    Best Regards

  ---

• What are the opening and closing hours of the swimming pool?
  
  
  • Wednesday, 15 April 2026
  • Dear,
    Greetings from Sura Hotels,
    Our swimming pool open 09:00 until to 19:00.
    Best Regards,

  ---

• is the buffet returned open now
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    Greetings from Sura Hotels .
    
    Our breakfast buffet currently available with Covid-19 precautions.
    Kind regards
    Reservation

  ---

• HI do you provide Sahoor breakfast for guests who are fasting? yusuf
  
  
  • Wednesday, 15 April 2026
  • Dear Guest ,
    
    Our property has offers sahoor instead of breakfast during Ramadan
    
    Best Regards,

  ---

• selam, do you have a honeymoon package? I will really appreciate qhick reply. thank you
  
  
  • Wednesday, 15 April 2026
  • Dear guest, we have celebration packages for food & beverages in the room and couple packages for Harmony Spa

  ---

• Hi do u have indoor pool ? Im making my booking for next month. Please let me know thank you
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Ourdoor pool is available in our property and in service for our inhouse guests,however is not in service due to weather conditions.
    Best Regards

  ---

• Hello I am planning on coming in february will there be swimming pool access ( is it indoor or outdoor) and are the hammam services private?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    Our porperty has offer open swimming pool but pool is close due to weather. Our Harmony SPA has offers hammam services for our guests.
    Best regards

  ---

• hi is the pool open in Feb?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    Outdoor pool is available in our property, however is not in service due to weather conditions.
    
    Best Regards,

  ---

• Hi. We are 4 with 6 bags. Will you provide shuttle ? Or pick and drop and how much it cost
  
  
  • Wednesday, 15 April 2026
  • Dear Guest
    
    Our property has offers private transfer service. If you contact to hotel as directly we may assist you.
    
    Best Regards,

  ---

• Hello ,is the pool available these days?
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    Greetings from Sura Hotels .
    
    Swimming pool is currently available for our guests.
    
    Kind regards
    Reservation

  ---

• Hello Is there a comfort twin Room with balcony ?
  
  
  • Wednesday, 15 April 2026
  • Dear guest,
    Please kindly be informed that our comfort rooms does not offer balcony. However, we may offer our Sura Design Hotel rooms with balcony and twin room.
    Best Regards.
    

  ---

• Do you have a shared return shuttle service from/to airport and cost? Regards Gail
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    We do have airport transportation service for our guests, we kindly request you to advise us your reservation details in order to confirm via reservation@surahotels.com or +90 532 578 10 10.
    Best Regards

  ---

• How far is this hotel to taksim square
  
  
  • Wednesday, 15 April 2026
  • Dear Guest ,
    
    The distance between Taksim and Sultanahmet is 5-7 kilometers. It is about 20-30 minutes away depending to traffic.
    Best Regards

  ---

• What is the history of the hotel? I hope I can get any responses.. Thank you
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    Greetings from Sura Hotels .
    
    Our Sura Hagia Sophia hotel has been renovated from old building and opened for services in 2014 ,
    
    
    Kind regards
    Reservation

  ---

• Hi, Could you plz let me know the airport shuttle pickup price on 17th March? Regards.
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Our property has offers private transfer service. Please contact to us directly regarding to your request
    Best Regards

  ---

• Hello, Could you please tell me which room is available with bathtub??????? Thank you.
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    Greetings from Sura Hotels .
    
    Referring to yours inquiry, our Loft rooms offers a bathtub .
    
    Kind regards
    Reservation

  ---

• do you have one bedroom for one person thanks
  
  
  • Wednesday, 15 April 2026
  • Dear esteemed guest,
    Would you please advise us your travel period in order to check the availability for you and provide best rates?
    Looking forward to hearing from you soon
    Best Regards

  ---

• do you have bidet shower( muslim shower)
  
  
  • Wednesday, 15 April 2026
  • Warmest Greetings From Sura Hotels. We don't have a bidet shower in bathroom. Thanks for interesting.

  ---

• What does it mean: Half board? When a breakfast included.
  
  
  • Wednesday, 15 April 2026
  • First off all thank you for your choosing Sura Hagia Sophia Hotel & Spa. Half board consists of breakfast and dinner.

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• Hi Is your pool open at the moment and is it suitable for children (does it have a shallow side)? Thanks Miss S Hussain
  
  
  • Wednesday, 15 April 2026
  • hi
    yes the pool and everything is open hop to see you soon

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• Hello, do you offer transport from and to the Istanbul Airport and how much is it please? Or how much is the taxi from and to there? Thank you.
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Our property has offers private transfer service.
    From Airport to Sura Hotels one way
    1 - 4 people 50 Euro
    From Airport to Sura Hotels round trip
    1 - 4 people 90 Euro
    Best Regards

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• Do you serve vegetarian breakfast
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Greetings Sura Hotels,
    Referring to your inquiry our open buffet breakfast has vegetar?an options for our valuable guests.
    Best Regards

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• Hi, do you have late check out?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Greetings,
    Please kindly be informed that check in time is 14:00 and check out time is 12:00.
    Best Regards

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• Is spa free? Is there a limit of time for spa and is swimming pool outside or inside?
  
  
  • Wednesday, 15 April 2026
  • Hammam, Sauna, Steam Room,Massage treatments are available in our property by Harmony Spa everyday between 09:00-23:00.Usage of wet areas without any kind of treatment will be complimentary for our in-house guests. Hotel offers open swimming pool.
    

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• Hi, is the pool open?
  
  
  • Wednesday, 15 April 2026
  • Warm greetings from Sura Hagia Sophia Hotel. You may use swimming pool

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• I will be visiting Istanbul in November with my family, I want to know that which of your hotel room has the best view of Blue Mosque and Hagia Sophia ?
  
  
  • Wednesday, 15 April 2026
  • Our room with the most beautiful Hagia Sophia view is our King Suite.

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• Hi what socket type do you use at the hotel? I need to buy a travel adaptor.
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Greetings
    Referring to your inquiry we require inform you that we are used is double socket.
    Best Regards

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• Can we stream using your internet? How is your WiFi ?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Greetings from Sura Hotels,
    Referring to your requet we would like to inform you that, our property has offers free wifi connecting for our valuable guests.
    Best Regards

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• Hello! Will the pool and spa open at the end of July, or are they opened already? Thank you!
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    Greetings from Sura Hotels .
    
    Referring to yours inquiry , our spa services are available on this period .
    
    Kind regards.
    Reservation

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• is the swimming pool heated?
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    Greetings from Sura Hotels .
    
    Unfortunately , our swimming pool is not heated.
    
    Kind regards
    Reservation

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• Hi I was book yesterday but couldn’t sort my card out. Today prices gone up. Can you do for cheaper price plz. I stay 30/5-3/6 2adults 3children
  
  
  • Wednesday, 15 April 2026
  • Dear Guest ,
    
    Referring to your inquiry , please contact to us directly.
    
    Best Regards
    

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• Hi, which room type have the window view of hagia sophia or blue mosque? Thanks
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    Our property has offers Superior room with Hagia Sophia view category and Loft Room with Hagia Sophia View category.
    
    Best Regards
    

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• hi is the Spa Jaccuzi and Hamam included in booking charges ? or with extra charges ? if there is extra charge how much ? we booked a standard room
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Referring to your inquiry we require inform you that SPA facilities (Hamam,Sauna,Pool) including to your reservation. You may send a message on booking.com for the massage price list.
    Best Regards

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• Hi what is the difference between a comfort double room and a superior double room? The comfort room is more bigger than the superior yet cheaper in price
  
  
  • Wednesday, 15 April 2026
  • Dear Guest ,Referring to your inquiry we require inform you that our Superior Room category spacious than our Confort Room category. Our Superior room has different design.
    Best Regards

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• When do you open the pool? I want to visit the 1st of may.
  
  
  • Wednesday, 15 April 2026
  • Greetings from Sura Hotels
    Our pool is open now.
    Best Regards,

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• Are we allowed to use the swimming pool?
  
  
  • Wednesday, 15 April 2026
  • yes you can use the pool

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• Hi I am booking two rooms. How can I request for a double bed in the room not two separate beds. Thank you Nadia
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    You may contact to hotel directly or you may send the request via Booking.com on your reservation panel.
    
    Best Regards

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• Hello I want to ask if the guest of your hotel has ro pay money for safety insurance?
  
  
  • Wednesday, 15 April 2026
  • Dear estimeed guest,
    Please kindly be informed that our all rooms offer safety box for our guests.
    
    Best Regards.
    

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• hello are you taking bookings from UK travellers want to book from 22nd July to the 27th July
  
  
  • Wednesday, 15 April 2026
  • yes we have travelers from UK

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• Is breakfast included?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    Referring to your inquiry , please contact to hotel directly with the reservation details.
    
    Best Regards

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• Best way to get from Sabiha Gokcen airport?
  
  
  • Wednesday, 15 April 2026
  • We have a private transfer service from the airport, you can contact the hotel directly for your private transfer request and fees,

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• What is the basic difference between Comfort Double Room and the Superior Double Room. Both are of almost of the same size with similar facilities. . Regards. JOHN GOUGASSIAN
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    Referring to your inquiry we require inform you that our Superior Room more than comfortable our Comfort Room. Also, our property has Superior Room with Hagia Sophia view.
    Best Regards

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• Hi, please what is the rate of a double room from Aug 2 to Aug 9? Besides, do you serve a daily breakfast buffet? Thanks!
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    Greetings from Sura Hotels.
    
    Referring to yours inquiry, our breakfast will be serving as open buffet.
    You may select preferred dates and meal plan from Booking.com afterwards Booking will provide available rates.
    Kind regards
    Reservation

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• If I wish to stay at your hotel for 12hours from 6:00am till 6:00pm the same day (during my stop-over in Istanbul), how shall I make the reservation?
  
  
  • Wednesday, 15 April 2026
  • Dear estemeed guests,
    We will be pleased to assist you, if you could provide your contact details or you could contact with us by using whatsapp +90 538 279 42 80
    
    Best Regards

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• Connected rooms available for 6 adults? say two rooms ..3 audits each?
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    Warmeest greetings from Sura Hagia Sophia Hotels,
    Referring to yours inquiry we ruquire inform you that ,our connecting room has maximum 5 adults. Our family suite rooms (3 bedroom and 1 living room) has maximum 6 adults.
    Best Regards

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• Is breakfast included ?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    Please contact to hotel directly with reservation details to check the breakfast.
    
    Best Regards

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• Hello. Is it swimming pool open for guests
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    Greetings from Sura Hotels .
    
    Referring to yours inquiry, our swimming pool is available for our guests .
    
    Kind regards
    Reservation

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• can three people live here
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Referring to your inquiry we would like to inform you that our property has Triple Room category, for three person.
    Best Regards

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• Pool and gym is open or still close
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    Greetings from Sura Hotels .
    
    Referring to yours inquiry, our pool and gym center is available for our guests.
    
    Kind regards
    Kerem
    Reservation

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• Is the breakfast a buffet? Or we are waiting the waiters to take our order?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Please be informed that open buffet breakfast is available in our property.
    Best regards.

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• are the spa facilties and swimming pool still in use due the covid-19 ?
  
  
  • Wednesday, 15 April 2026
  • Hi
    all the facilities ate open

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• Hi, I am booking for 3 people. The app is giving me an option to book a twin room for 3. Will the space be sufficient?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Greetings from Sura Hotels
    If you book twin room for 3 person, we will provide one rollaway bed into room.
    Best Regards

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• Could I only pay for the breakfast. 30th till 7th 5 people for breakfast everyday. What is the total price
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    Referring to your inquiry wee require inform you that you may contact to hotel.
    
    Best Regards

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• is pool and spa open for guests?
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    Greetings from Sura Hotels .
    
    Referring to yours inquiry, our spa and pool is available for our guests.
    
    Kind regards
    Kerem
    Reservation

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• Hello! Is your pool available already?
  
  
  • Wednesday, 15 April 2026
  • Yes, our pool is open.

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• Hi if we book a superior double room but we are three adults, (1) will we get an extra bed/cot? (2) if so, do we need to pay extra? (3) if so, how much?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    If your child as 0-5,99 years old it will be free, if your child bigger than 5,99 age there will be additional cost for extra bed 30 Euro (without breakfast).
    
    Best Regards

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• hi. do you have a covid test center in the hotel ? If not, where can we do the PCR before leaving the hotel?
  
  
  • Wednesday, 15 April 2026
  • Warmest Greetings From Sura Hotels. Covid 19-PCR test can be arranged in our property by laboratory approved by the ministry of health. Our Front Office Team will assist for appointment upon arrival. PCR test fee is 250 Turkish Lira/per person.
    

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• Hi , how much is the pcr test in your hotel ?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Please be informed that the PCR test fee is 250 Turkish Lira/per person.
    Best Regards,

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• Hi, is the pool open in late september?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Referring to your inquiry we would like to inform you that our swimming pool open for use regarding to weather.
    Best Regards

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• Hello, I would like to know if your swimming pool is operating as normal? If I booked my stay with you for early September, would the pool be open for use? Thanks.
  
  
  • Wednesday, 15 April 2026
  • hello
    yes the swimming pool is open and you can use it if you came early September

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• Hello, I want ask if you provide Iftar buffet? And how much it cost for person?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Our property not offers the iftar as open buffet. We have two restaurants , if you prefer book a table please contact to hotel directly.
    Best Regards

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• What’s the best option for Family of 6 (4 adults and 2 kids) No basement rooms. 2-5 May
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    Regarding to your inquiry , please contact to hotel directly.
    
    Best Regards,

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• Is standard double room and triple room in basement?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    
    Greetings from Sura Hotels,
    
    Our Standard double rooms and triple rooms are available at ground floor until to fourth floor.
    
    Best Regards

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• We are looking to book for dates 6th-19th November. My daughter is having surgery. Are meals served in the dining room or room service only? Will the pool be open? Do any rooms have balcony?
  
  
  • Wednesday, 15 April 2026
  • Our breakfast is served only in the breakfast room. You can use room service for breakfast in the room. Our pool still open for November. We don't have a room with a balcony
    Best Regards

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• What's the price of the airport shuttle? How can we book it? Is the swimming pool open?
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    Greetings from Sura Hotels .
    
    Referring to yours inquiry, our swimming pool is available . For transfer inquiry, you may send a mail via info@surahotels.com
    
    Kind regards
    Reservation

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• hello my flight is arriving late at night 1am, will there be any problems checking in?
  
  
  • Wednesday, 15 April 2026
  • Dear Guest,
    Greetings from Sura Hotels,
    Referring to your inquiry , please contact to hotel , via whatsapp number +90 532 578 10 10.
    Best Regards

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• DO YOU OFFER AIRPORT PICK UP?
  
  
  • Wednesday, 15 April 2026
  • From Airport to Sura Hotels one way
    1 - 4 people 60 Euro
    From Airport to Sura Hotels round trip
    1 - 4 people 100 Euro
    Please contact with CRM team

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• Hi, are shops, restaurants/bars in the city center, the souks, touristical places and malls open? Is there a curfew at this moment?
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    Greetings from Sura Hotels .
    Topkap? palace will be closed on Tuesdays; Dolmabahçe , Beylerbeyi palace, Painting Museum will be closed on Mondays. Our restaurants; Galeyan, Deraliye Ottoman and Deraliye Terrace will be at your service.
    

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• Is the pool is heated ? Also reading the three bedroom suit is it with the view of the mosque ?
  
  
  • Wednesday, 15 April 2026
  • Dear ,
    
    
    Greetings from Sura Hotels .
    
    Our swimming pool does not have a heating system . Our three bedroom suit does not offers a view of mosque.
    
    Kind regards
    Reservation

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• Hi is there a charge for the kids pool
  
  
  • Wednesday, 15 April 2026
  • H?
    we do not have kids pool

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