What are our guests' most frequent inquiries?

• Hello. Can you please advise if the outdoor pool can be used beginning of May? Is it heated? Can the check in be done earlier than 16:00? Thank you
  
  
  • Monday, 19 October 2026
  • Good evening,
    the pool is not heated but if it is hot you can use it. We cannot guarantee that the room will be ready before 16 but while waiting for it you can enjoy our services (louge bar, restaurant, pool, wine shop etc.).
    
    Kind regards.
    
    
    

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• Hello do you accept children over 12 years old? Thank you
  
  
  • Monday, 19 October 2026
  • Dear guest. We are pleased to confirm that due to the unique features of our resort and our commitment to ensuring relaxing environments for all our guests, we are pleased to welcome children starting from 12 years old. Best regards, Martina
    

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• Hi, is the resort open in December? We are looking to stay between christmas and new year. Thank you!
  
  
  • Monday, 19 October 2026
  • Dear Guest,
    Thanks for your request, we are sorry but the Resort is closed in December
    
    Dievole Staff

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• Visite in cantina
  
  
  • Sunday, 12 July 2026
  • Siamo lieti di invitarvi a visitare il nostro sito web dove potrete trovare dettagli sui nostri tour nel Chianti Classico e nelle altre tenute in Toscana

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• Deluxe Room do we have a bathtub?
  
  
  • Sunday, 19 April 2026
  • If yuo book a Deluxe room, and require throughh message to have a room with bathtub, we will assign you a Deluxe room with a bathtub

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• Hello, do you guys offer picnic in the vineyards?
  
  
  • Tuesday, 11 February 2025
  • Thank you for your question. We do propose picnics, please feel free to visit our online page to check the details of all our experiences.

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• Hi, do you allow exclusive hire of the venue for events?
  
  
  • Saturday, 26 October 2024
  • There are specific requirements to be fulfilled, but upon availability we do grant hire in excluisve use of the resort for events

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• I am planning a trip next year and plan on having 26 people. How many rooms do you have at Dievole?
  
  
  • Saturday, 26 October 2024
  • We do have enough rooms for 26 people. Please note that group conditions are different than individual reservation's conditions

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• Hi! I am really interested staying at your place! Do we need to make a reservation for the wine tasting and are we allowed to walk or bike around?
  
  
  • Saturday, 26 October 2024
  • It is highly advisable to make a wine tasting reservation in advance. You may definitely enjoy the surroundings on foot or bike

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• Which rooms have a kitchen or cooking facilities. Thank you
  
  
  • Saturday, 26 October 2024
  • We do not have rooms with kitchen or cooking facilities.

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• Hi. Do you have your own electric bikes for rental or is it a local business? Can they deliver/collect bikes from your hotel? Thanks
  
  
  • Saturday, 26 October 2024
  • We do not have bikes on the spot. We can suggest companies in the surroundings

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• Can you hire electric bikes from the hotel?
  
  
  • Saturday, 26 October 2024
  • no. but we can suggest companies near-by

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• Is the restaurant open? We are planning to visit 29th-31st of October this year
  
  
  • Thursday, 17 October 2024
  • Thank you for your question! We are pleased to inform you that our restaurant will be open on the requested dates.

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• The house rules state that this is an Adult Only hotel but then mention cribs etc. Is this Adult Only or not? I do not want children on my vacation - need to be clear on that :) Everything else looks lovely.
  
  
  • Friday, 13 September 2024
  • Dear Guest,
    
    we would like to inform you that we are pleased to welcome children starting from the age of 12.
    
    Kind regards,
    Dievole Wine Resort Booking Office

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• Can we walk through the vineyard while staying there?
  
  
  • Sunday, 26 May 2024
  • You may definitely walk through the vineyard

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• Hi do you have a gym?
  
  
  • Friday, 29 September 2023
  • We would like to inform you that we do not have a gym

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• I just wanted to ask if you offer cooking classes, wine tasting or any day activities
  
  
  • Friday, 29 September 2023
  • We do not offer cooking classes but we do offer wine and olive oil tastings

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• Hello, We have a 20m1-month old baby. Do you provide a baby crib? I would appreciate your prompt reply. I have to make a booking rapidly. Thanks
  
  
  • Saturday, 19 August 2023
  • Dear Guest,
    we are pleased to confirm you we do provide baby cribs.
    
    We would kindly ask you to inform us during your booking procedure.
    
    Kind regards
    
    Andrea Curini
    
    Dievole Booking Office
    
    

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• we are family of 4(12 &14 yrs)I can see an option of two bedroom apartment for 3 adults. will we able to get a double bed instead of single in BR2?
  
  
  • Sunday, 30 July 2023
  • We would like to inform you that in the family apartment with 2 bedrooms can sleep maximum 3 people, as there is a single bedroom and a double bedroom and it is not possible to add another bed

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• hi I have booked a classic double room from 2nd may-4th May 2023. we would like to show up on the 1st of may instead but I can’t find a classic double
  
  
  • Sunday, 16 April 2023
  • Thank you for contacting us, we would like to know under which name your reservation was made. We are sorry but at the moment there are no classic rooms available for 1st May, 2023.

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• Hi - can any of the rooms be made into a twin instead of double bed please? I'm looking at deluxe and prestige double rooms.
  
  
  • Sunday, 16 April 2023
  • We would like to inform you that all our Deluxe rooms can also be prepared with twin beds, while for our Prestige rooms it is not possible to separate beds, unfortunately.
    Kind regards

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• Is there a shuttle to the Siena train station or to Florence? If not, how do I get there?
  
  
  • Monday, 20 March 2023
  • We would like to inform you that the best way to get to Dievole and to move around is by rental car.
    Unfortunately, Dievole does not offer transfer/ shuttle, but we can suggest an external transfer company.

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• Is there a terrace or patio ?
  
  
  • Monday, 20 March 2023
  • Some of the apartments have a private terrace/ patio.

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• Do you have bikes to rent? We want to explore the countryside by bike or hiking! :)
  
  
  • Monday, 20 March 2023
  • Unfortunately, we do not have a bike rental service, but we can suggest an external rental company.

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• Best way to get there from Florence airport or mid city. looking at spending 4 to 5 in town and 4 to 5 your place.
  
  
  • Monday, 20 March 2023
  • We would like to inform you that the best way to get to Dievole and to move around is by rental car.
    Unfortunately, Dievole does not offer transfer/ shuttle, but we can suggest an external transfer company.

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• I would like to book 6 rooms for the 5th-8th May 2023. We would like to hire a van and driver for our stay and was wondering if you have this service?
  
  
  • Monday, 20 March 2023
  • We would like to inform you that the best way to get to Dievole and to move around is by rental car.
    Unfortunately, Dievole does not offer transfer/ shuttle, but we can suggest an external transfer company

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• Hi there, just wondering do you have any two bedroom apartments for a family of four - 2 adults and 2 boys (1 x 16 years and 1 x 13 years?). We would like to have seperate beds for the boys however I can't seem to find an option for this. Can you please advise. Thanks
  
  
  • Friday, 15 November 2019
  • Dear Guest,
    Many thanks for your kind request.
    We are pleased to inform you that we have two types of family apartments:
    - Family Apartment with 1 double bedroom + 1 single bedroom (can host up to 3 people)
    - Family Apartment with 1 double bedroom + sofa bed in the living room (can host up to 4 people)
    We may suggest you two rooms (Classic or Deluxe) next to each other, in order to have two separate beds for your children.
    We are at your disposal for any further information.
    Kind regards
    Luisa Cagliani - Booking Dpt

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