What are our guests' most frequent inquiries?

• For stays of one night, how long is the All Inclusive option available? We plan to arrive Friday morning but leave late Saturday afternoon.
  
  
  • Saturday, 30 November 2019
  • from 12:00 pm to 12:00 pm next day

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• Beach and room.towels provided ?
  
  
  • Wednesday, 29 June 2022
  • Good afternoon,
    Yes, we provide beach or room towles for free.

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• Hi, my husband’s hobby is photographing aircraft. Is it possible to see aeroplanes flying overhead the hotel from the room balcony?
  
  
  • Monday, 20 February 2023
  • Good morning,
    We are really close to the south airport. So you can see the planes from your balcony. You have to book a superior room then.
    

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• Do all your rooms have a private balcony
  
  
  • Friday, 17 November 2023
  • Good evening,
    We have balcony in superior room, junior suite and suite superior.
    Standard rooms has no balcony and no sea view.
    

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• I note from previous questions, the breakfast is buffet style. Is this a mix of cooked foods and continental? Gracias.
  
  
  • Wednesday, 31 August 2022
  • It is a continental buffet

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• Will your pool still be operating on 30th October- 4th November 2022?
  
  
  • Saturday, 30 July 2022
  • our pool is open 365 days a year

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• We’d like to book this. When paying on arrival, Can we pay €1000 in cash as we have this remaining from a previous holiday and rest by card?
  
  
  • Thursday, 29 September 2022
  • Good morning,
    Yes, you can do like this

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• What is meaning lunch GBP 12 Dinner GBP15?
  
  
  • Thursday, 28 July 2022
  • We are in Spain, so we work with Euros, no GBP.
    

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• Hola, tienen campo de golf cerca del hotel? es facil llegar hasta este? Gracias
  
  
  • Tuesday, 25 October 2022
  • Buenos días. El campo más cercano es Golf del Sur, en coche se tardan unos 3 minutos, caminando unos 20. También se encuentra cerca Amarilla Golf, a unos 5 minutos en coche, 30 caminando aprox. Saludos.

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• Hello, is the gym/fitness centre open for all guests who are staying at the hotel?
  
  
  • Wednesday, 13 November 2024
  • Hello,
    Gym is open for all our guest.
    War regards,
    
    David

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• Please can you let me know what does All inclusive include? Are drinks included , which kind etc. thnx
  
  
  • Friday, 4 November 2022
  • You have drinks included in all the meals at the restaurant. At the bar you have included local drinks and some cocktails, other drinks with a discount.

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• Our flight does not arrive in Tenerefe south airport until after midnight on 14 March. Will we be able to check in to your hotel after 1 a.m.
  
  
  • Wednesday, 14 February 2024
  • Good evening,
    Reception is opened 24h. So no worries. You can do the check any time.
    Regards,
    Reception Department

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• If on all inclusive what are your menus for Christmas Day & Boxing Day please
  
  
  • Monday, 29 August 2022
  • Buenas tardes,
    Todavía no disponemos de los menus de Navidad.

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• is it all inclusive or just breakfast?
  
  
  • Thursday, 26 January 2023
  • Good night,
    
    You can choose, all inclusive or bed and breakfast.
    
    Kind regards

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• 1)What about a room with a balcony? 2) Do you have any rooms with a walk-in shower as I'm a disabled person?
  
  
  • Wednesday, 30 November 2022
  • Good afternoon,
    We have room with waling shower. If you want this room, you have to book a superior room.

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• Do you have dress code for evening meals ?
  
  
  • Sunday, 6 August 2023
  • Good afternoon,
    It is not neccesary to be formal.
    

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• Do the rooms have balconies
  
  
  • Sunday, 9 March 2025
  • Hello,
    Only superiors, family and Junior Suites.
    Warm regards.
    
    David
    Recepción

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• Hello, do you have private beach?
  
  
  • Friday, 19 August 2022
  • Good morning. No, we don't have private beach. Best regards.

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• Is there evening entertainment?
  
  
  • Thursday, 4 August 2022
  • Hello. We usually have Bingo or a singer but it depends on the day. Best regards.

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• Hi. Do you have irons available
  
  
  • Sunday, 4 February 2024
  • Good morning,
    Yes, we have irons for free.

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• Hi, Do you have a car park and what are the charges?
  
  
  • Thursday, 14 December 2023
  • Good morning,
    We do not have a private parking but there is a big carpark next to the hotel that is free of charge and plenty of parking spaces around the area.
    Kind regards,
    Enrique

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• Can you hire a kettle, also is there a launderette. Thanks
  
  
  • Tuesday, 11 October 2022
  • Yees, We can put a ketlle in the room.
    We have an external laundry service.
    

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• Is the pool heated
  
  
  • Thursday, 16 November 2023
  • Yes, it is heated by solar pannels

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• we arrive at 9pm. would the restaurant still be open?
  
  
  • Saturday, 11 May 2024
  • the restaurant closed at 21.30 thanks

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• What is the best way to get to the Golf del Sur golf course from the hotel?
  
  
  • Thursday, 22 February 2024
  • The best way is to take a taxi.

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• Do the double rooms have a fridge?
  
  
  • Tuesday, 3 December 2024
  • Hello good morning,
    All rooms have a small minibar.
    Best Regards
    Manuel

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• hi, do you provide lunch service too?
  
  
  • Tuesday, 11 July 2023
  • Good morning,
    Yes, we have lunch service too. You can book it directly at reception desk.
    Have a good day!

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• Hi will there be anywhere I can iron clothes in the hotel ?
  
  
  • Wednesday, 10 August 2022
  • We have laundry service(extra cost)

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• Hi, is the pool open in January ?
  
  
  • Thursday, 16 November 2023
  • Yes, pool is openend all year

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• Do rooms have an Iron and board
  
  
  • Wednesday, 3 January 2024
  • We can provide an iron and board when you need it.

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• Do you provide Towels for the Pool for Residents staying at the golf del sur Vincci Hotel please?
  
  
  • Wednesday, 3 May 2023
  • Good morning. Yes, we provide pool towels for free.

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• Is parking available nearby?
  
  
  • Sunday, 5 January 2025
  • Good evening,
    In front to the Hotel there are a free public parking.
    Warm regards.
    
    David

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• Does it have a balcony?
  
  
  • Monday, 26 December 2022
  • Double Standard Room doesn't have a balcony.

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• Hi. Is there a iron in the room or can be provided at reception? thanks
  
  
  • Friday, 17 June 2022
  • Good morning,
    We have a laundry service.
    We cannot provide iron for security reasons,
    regards,
    Deception Dept.

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• Hi, I land at 1am in the morning 28th but I am going to book 27th am I able to check in when I land please? Thanks Emma
  
  
  • Friday, 21 February 2025
  • Hello,
    Our recption is open 24 hours.
    See you soon, warm regards.
    
    David
    Recepción

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• Coming on Sunday - how do you book the treatments in the spa please and have you got a list of treatments you offer . Thank you
  
  
  • Thursday, 7 July 2022
  • You book at reception desk. If you download Vincci Hoteles App and select Vincci Tenerife Golf you have there all the information.

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• Is the pool open on Christmas Day?
  
  
  • Friday, 7 October 2022
  • YEs, the pool is openend at Christmas.
    

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• How far away is the hotel from the airport? Thankyou
  
  
  • Monday, 8 January 2024
  • The hotel is 10 minutes far from the hotel by car.

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• Does taxes include flights
  
  
  • Saturday, 18 June 2022
  • You are writting to the hotel

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• How far from airport
  
  
  • Thursday, 23 January 2025
  • Hello good morning, The airport is approximately 10 km away, which is about 15 minutes by taxi.
    
    Best Regards
    Manuel

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• Hi can you do late check out? and what is the cost for this?
  
  
  • Saturday, 25 May 2024
  • You can ask about late check out at reception on you last day

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• is there a kettle in the room
  
  
  • Friday, 23 September 2022
  • You can ask at reception if you want a kettle in the room

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• How much is breakfast if we decide we want it one day?
  
  
  • Tuesday, 29 October 2024
  • Good morning,
    Every reservation includes breakfast, you don't have to pay for it.
    Kind regards,
    Enrique

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• l note you do not provide parking ???? Is there anywhere safe nearby to park? If so what is the cost. Thank you.
  
  
  • Friday, 10 March 2023
  • Good mornig,
    We do not have private parking but just in front of the hotel there a free parking.
    

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• What are the check-in and check-out times? Could we request a check in at around 1 am? Our flight lands at Tenerife South at 12h15
  
  
  • Tuesday, 7 November 2023
  • Check-in is at 15:00h and check-out at 12:00h.

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• Do all rooms have balcony
  
  
  • Saturday, 23 November 2024
  • No, only superior rooms, family rooms and junior suites have balconies

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• Hi, do you offer airport transfer?
  
  
  • Thursday, 14 December 2023
  • Good morning,
    We don't have transfer service but you can get a taxi from the airport.
    Kind regards,
    Enrique

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• Is the swimming pool open, what are the opening hours of the pool and is the pool heated?
  
  
  • Thursday, 19 October 2023
  • 08.00 am to 18.00
    the temperature is 26 degrees

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• I want all inclusive
  
  
  • Sunday, 19 June 2022
  • Good afternoon,
    You can book a room with all inclusive.
    Regards,

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• Is alcohol included in all inclusive?
  
  
  • Wednesday, 12 June 2024
  • Yes, with the exception of cocktails and branded drinks which are 50% off if you have all inclusive

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• Do all the sea view double rooms have a balcony or terrace?
  
  
  • Tuesday, 29 August 2023
  • Good morning,
    Not all of then.

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• Hi Do you have a car park?? Or near by where i can park
  
  
  • Saturday, 27 May 2023
  • In front of the hotel thre is a free parking

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• what are the opening times for breakfast and dinner
  
  
  • Monday, 7 November 2022
  • At the moment breakfast 7:30 to 10:00 and dinner 19:00pm to 21:00pm

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• Does this hotel offer an airport shuttle service. Or advise on the best way to get from airport to hotel
  
  
  • Friday, 28 June 2024
  • Good adternoon,
    We do not have this service, but you can take the bus 415 fron the south airport or a taxi (less tahn 20€).
    Regards,
    Nuria

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• Which rooms have jacuzzi bath? Junior suite or superior as well?
  
  
  • Sunday, 10 December 2023
  • The room with jacuzzi is suite superior.

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• Hi I’m coming next month , I was wondering how to request two single beds.
  
  
  • Tuesday, 26 July 2022
  • Good morning,
    Only Junior suite have double bed. If you want twin beds you have to book another cathegory

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• Hi … I am trying to book one room for 2 adults from 8th to 11th . Can you book for me ? I have cancelled one booking from 9th to 12, so place is there
  
  
  • Thursday, 2 November 2023
  • We do not have rooms availables.
    

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• Hi do you offer all inclusive If so how much for 7 night stay
  
  
  • Sunday, 16 July 2023
  • all inclusive rate is 40€ per person per day

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• Hi there , is parking far away? how much is per day? I know your hotel hasn't got parking but is there any parking around there if so how much. tha
  
  
  • Friday, 10 April 2026
  • Good evening, there is a free parking places just in frot of the hotel.
    Best regards.

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• Do you have a shuttle between the hotel and Tenerife Sir airport?
  
  
  • Friday, 10 April 2026
  • We don't provide that service but you can take a taxi at the airport to get to the hotel. The price is between 15 and 20€.

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• hi do you have WiFi
  
  
  • Friday, 10 April 2026
  • Good afternoon. Yes, we have WiFi for free in the hole hotel.

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• Hello - can you advise if your pool is heated please ?
  
  
  • Friday, 10 April 2026
  • Good afternoon,
    the pool is heated by solar panels. So it depends on the weather.

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• How much is to hire a tennis court for an hour? thank you
  
  
  • Friday, 10 April 2026
  • Free of charge

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• Hi, I would like to book this room, but require a balcony for my stay. Can this be guaranteed for the superior sea view room before I book please?
  
  
  • Friday, 10 April 2026
  • the superior room have sea view and balcony

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• Hola El gimnasio está incluido en el precio? Esta abierto actualmente? Gracias
  
  
  • Friday, 10 April 2026
  • Buenos días. El gimnasio se puede utilizar de manera gratuita por nuestros huéspedes. Sí, está abierto actualmente. Un saludo.

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• Does the TV have English channels. And I have booked a sea view junior suite does this have a bath and a settee or two arm chairs.
  
  
  • Friday, 10 April 2026
  • Good morning. Yes, the TV has english channels. Junior suite has a bath and settee. Best regards.

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• Good evening can you tell me if all your seaview rooms have a balcony and are they all front facing…is breakfast continental?
  
  
  • Friday, 10 April 2026
  • Good morning. Yes, seaview rooms are with balcony. Breakfast is buffet. Best regards.

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• Hello, do you have gluten free options in the all-inclusive for people who are allergic? Thank you.
  
  
  • Friday, 10 April 2026
  • Yes, we have some gluten free options. Best regards.

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• Hi I am looking to book on 19-26 January but I am not vaccinated will PCR test cover it . Thanks
  
  
  • Friday, 10 April 2026
  • Good morning. Yes, at the moment PCR test is valid too. Best regards.

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• Hi I am looking to book on 19-26 January but I am not vaccinated will PCR test cover it . Thanks
  
  
  • Friday, 10 April 2026
  • Good morning. Yes, at the moment PCR test is valid too. Best regards.

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• Hi I am looking to book on 19-26 January but I am not vaccinated will PCR test cover it . Thanks
  
  
  • Friday, 10 April 2026
  • Good morning. Yes, at the moment PCR test is valid too. Best regards.

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• Hello! Is there free wifi? And do you offer transfers to playa les americanos
  
  
  • Friday, 10 April 2026
  • Good morning;
    Yes, of course, we have free wifi.
    Sorry, but we havent got tranfers to Las Americas.
    Best Regards

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• Hello Is the a free parking included? Is the pool heated? Thanks
  
  
  • Friday, 10 April 2026
  • Hello. You have free parking places outside in the street. The pool is heated with solar panels. Regards.

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• Can we use the pool facilities without staying at the hotel?
  
  
  • Friday, 10 April 2026
  • Good morning. The pool is only for our guests. Best regards.

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• Do you do golf packages with the golf course or do you know the green fee prices.
  
  
  • Friday, 10 April 2026
  • Yes, we can make your booking at the golf course. Best regards.

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• Hello Does breakfast and restaurant and paying?? And beach is it near or far away ?
  
  
  • Friday, 10 April 2026
  • The breackfast is included in all our reservations, there is a little sandy beach nearby (10min Walking distance).
    Best regards.

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• Hi. Do you have parking? If yes is it free?
  
  
  • Friday, 10 April 2026
  • Hello. We don't have private parking but you have many places outside in the street where you can park your car, Regards.

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• Also how far is the hotel to the city/ or pub and night life ?
  
  
  • Friday, 10 April 2026
  • There are many cities in Tenerife. Which one?

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• I see you advertise tennis courts could you tell me how many courts and where are the situated are they one site or off site. Regards Lu Lu
  
  
  • Friday, 10 April 2026
  • Good morning,
    We have a tennis court for free for our guest. we also have rackets and balls.
    Regards,

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• Hi what time can we check in please our flight comes in at 10am, and do you supply pool towels many thanks
  
  
  • Friday, 10 April 2026
  • Hello. Check-in is at 14:00h but you can leave your luggage at reception and go to the pool while you wait for the room. And yes, we provide pool towels. Best regards.

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• What is the difference between a double and superior double?
  
  
  • Friday, 10 April 2026
  • Double rooms are without balcony, located on the first floor and smaller than Superior rooms.

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• are there lots of bars and eating places
  
  
  • Friday, 10 April 2026
  • Good afternoon,
    In front of the hotel, walking distance, there are many bars and restaurants.
    

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• Hello I am trying to book ur room for 3days, can I ask if u provide a free airport shuttle service to go to the north airport.
  
  
  • Friday, 10 April 2026
  • Good afternoon,
    you can take the bus 415 from the south airport.

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• hola. quiero saber si la piscina esta climatizada in dicembre y si niños esta benvenido a tu hotel
  
  
  • Friday, 10 April 2026
  • Buenas tardes,
    La piscina no es climatizada y los niños si son bienvenidos.
    

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• Hi What rooms have sun loungers on the balcony please?
  
  
  • Friday, 10 April 2026
  • the north side
    thanks

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• Hi Does your all inclusive includes food and alcoholic drinks Thanks
  
  
  • Friday, 10 April 2026
  • Yes. All inclusive is all meals and local alcoholic drinks

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• las habitaciones dobles tienen balcon? ( lo mas normal, siendo un hotel de playa de 4*) pero en algunas web pone que si y en otras no pone nada
  
  
  • Friday, 10 April 2026
  • Buenas tardes,
    Las habitaciones dobles estándar no tienen balcón.
    Las habitaciones que tienen balcón son las Superior, Junior Suite y Suite Familiar.
    

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• How far is this place from the airport ?
  
  
  • Friday, 10 April 2026
  • We are 10 minutes away by car from the south airport.

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• Which airport do I fly to to come to this hotel and how far is it from the airport ?
  
  
  • Friday, 10 April 2026
  • Good afternoon,
    We are 10 minutes away by car from the south airport.
    

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• family (2 adults & three kids-14, 11, & 3 year old) want a suit with a bedroom(or two)& living room with view; please respond with what best suits us.
  
  
  • Friday, 10 April 2026
  • Good morning,
    The room you have to book is a FAMILY room. This room has 2 bedrooms, living room, terrace and bathroom.
    Regards,
    Nuria

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• Is the pool heated?
  
  
  • Friday, 10 April 2026
  • the pool is NOT heated but the temperature is around 23 degrees

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• And what about the covid pass for the restaurant and pool please??
  
  
  • Friday, 10 April 2026
  • The use of a mask inside the hotel is a requirement
    outside in the pool can you take it off since it is outdoors
    and it remains to say that inside the restaurant they have to wear a mask obligatorily
    a greeting

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• Las habitaciones dobles tienen balcon?
  
  
  • Friday, 10 April 2026
  • Buenas tardes,
    No todas las habitaciones tiene balcón.
    Las habitaciones dobles estándar y las vista mar no disponen de balcón.

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• Last question how far is the Tenerife north airport from this hotel and is there a shuttle bus ?
  
  
  • Friday, 10 April 2026
  • North Airport is 1 hour away from the hotel and there is no shuttle bus.
    

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• Medidas cama? Ancho y largo?
  
  
  • Friday, 10 April 2026
  • Buenos días,
    Depende del tipo de habitación que elija.

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• Is there a superior room or junior suite available
  
  
  • Friday, 10 April 2026
  • we have
    superior rooms
    and junior suite rooms

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• Hi, is there iron and hairdryer in the room. Thank you
  
  
  • Friday, 10 April 2026
  • There is hairdryer. We do not provide iron in the room. we have laundry service (ectra cost)

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• Does the hotel supply iron and ironing board?
  
  
  • Friday, 10 April 2026
  • We don't provide irons anymore due to safety reasons.

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• Is the pool heated?
  
  
  • Friday, 10 April 2026
  • The pool is not heated

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• Due to ferry times from La Gomera we are arriving on Tenerife at 07.50am on the 30th December, but our out flight isn't until 14.25pm. Would we be able to pay for a room for our use from 8am until we have to leave for the airport which would also include breakfast?
  
  
  • Friday, 10 April 2026
  • dear Sr , sorry is not possible regards.
    Miguel

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• Hi! Are there any restrictions (vaccination, neg test required) regarding situation with covid for wellness centre, fintess centre and restaurant for breakfast?
  
  
  • Friday, 10 April 2026
  • The vaccination certificate is not necesary at the moment. For the restaurant the only restriction is for a group of people in the same table (12 at the moment). And the spa area you have to book it in advance to use it.

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• can I do halfboard with breakfast and lunch or dinner (instead than just dinner)? what drinks are included in the halfboard and what in All-inclusive?
  
  
  • Friday, 10 April 2026
  • Good afternoon. Half board is usually breakfast and dinner, but you can change dinner for lunch if you want. Drinks are not included in half board.

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• Hi do you have any covid restrictions with the pool at the moment?
  
  
  • Friday, 10 April 2026
  • There is no restriction at the pool are. Just social distance

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