What are our guests' most frequent inquiries?

• Hi..it's our wedding anniversary. Will there be any complimentary cake or so?
  
  
  • Wednesday, 30 October 2019
  • Of course, we will be happy to provide cake complementary from the hotel to make your stay memorable.

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• Hi with the covid19 situation, can we still swim in the lagoon when we take the direct access room?
  
  
  • Thursday, 28 May 2020
  • Please note that the lagoon swimming pools are closed at the moment

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• Pool access can be directly from room?
  
  
  • Sunday, 20 October 2019
  • Kindly be informed that we do have a room type that has a direct access to the lagoon swimming pools, which are PREMIER LAGOON ACCESS & DELUXE LAGOON ACCESS ROOM. This room types has a balcony that has a direct access to the lagoon swimming pools. Lagoon swimming pools are open 24 hours however the life guards are only available until 2000PM only.

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• Does the Standard Room Residence have microwave and stove?
  
  
  • Monday, 25 November 2019
  • The Standard Room Residence room is not equipped with a kitchen in the room, hence only the One Bedroom Apartment or Two bedroom Apartment is equipped with a fully furnished kitchen including microwave and electric stove as well.

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• Are the lagoons still closed ?
  
  
  • Thursday, 24 September 2020
  • Open already

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• Hello! Is there still access to the pool via the rooms during COVID-19?
  
  
  • Tuesday, 5 May 2020
  • Hello!
    
    Kindly be informed that our hotel facility is closed only we have the Revo Café open and the room service open 24/7
    

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• Hi Let us know if this room has a direct private pool access?? And we want to celebrate our little ones birthday, please let us know what all arrangements can be done in the room with and with out an extra payment
  
  
  • Sunday, 20 October 2019
  • Yes, from your balcony you can directly access the lagoon swimming pool.
    Advance Happy Birthday to your child. For birthday celebrants, we do provide complimentary red velvet cake and simple bed decoration.
    For the chargeable decoration, it starts from AED 550 - AED 1500.
    

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• Hi, is the lagoon access room, lagoon open now ?
  
  
  • Monday, 2 November 2020
  • Dear Guest,
    
    Our lagoon swimming pools are already open and operational.

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• Do we get the bath with the view of bedroom with hole in wall like advertised?
  
  
  • Wednesday, 20 January 2021
  • Yes We Do and the view will be subject to our rooms availability

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• Hi with the covid19 situation, can we still swim in the lagoon when we take the direct access room? Please note that the lagoon swimming pools are closed at the moment
  
  
  • Sunday, 4 October 2020
  • Please note that the main pool and the lagoon pool is currently operational.

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• What is the difference between premier and delux lagoon access
  
  
  • Monday, 1 March 2021
  • Premier Lagoon Access - 47sqm
    Deluxe Lagoon Access - 52sqm with child sofa bed

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• Hi. Do you have free shuttle service from dubai main city?
  
  
  • Tuesday, 19 July 2022
  • Please note we offer complementary shuttle going to/from the Mall of the Emirates to the hotel

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• does this catergory; Standard Room Residence, provides sea view? And own private pool?
  
  
  • Wednesday, 11 January 2023
  • The Standard rooms are located between the 1st to the 3rd floor. They only come with sea or resort view.

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• The lagoon and pool will open by next week?
  
  
  • Tuesday, 30 June 2020
  • The lagoons and the pool are already open.

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• Is there a private bathroom in every room?
  
  
  • Monday, 23 November 2020
  • Yes we have a Private bathroom in each room.

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• Is this a villa or a hotel ???
  
  
  • Friday, 10 July 2020
  • Deluxe Lagoon View Is the room in the lagoon area on the first floor

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• How deep Is the lagoon pool?
  
  
  • Friday, 17 July 2020
  • 1.4 depth approximately

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• Is the room in front of the pool like I can jump from the room to the pool?
  
  
  • Wednesday, 28 October 2020
  • Dear Guest,
    
    Deluxe Lagoon View Rooms are located on the first floor and not ground floor. Therefore, there is no direct access to the pool as it is on the upper floor. Deluxe Lagoon Access Rooms are the room type which are on the ground floor.

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• Hi I would like to organise birthday cake for my husband On our first evening. Please decorat the room with roses.
  
  
  • Saturday, 31 October 2020
  • Please be informed that for Birthday, we do only provide red velvet cake.
    Decoration and set-up are not available due to Covid19.
    May I ask what is your Booking reference number?
    
    Please advise.

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• Do you have towels for guest to use at the pool and beach
  
  
  • Sunday, 20 October 2019
  • Yes, we do provide towels for all in-house guest who will access the beach and pool.

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• Hello, Is baby club open now?
  
  
  • Thursday, 18 February 2021
  • Thank you for contacting us.
    Our Kids Club is open however, it is with restrictions.

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• Hello, I’m a Little curious as it’s says residence, Does it mean I have to be a resident to UAE before I can stay at this resorts
  
  
  • Saturday, 5 December 2020
  • No, as long as you are handling an Emirates ID, it's fine.

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• Is there a cot in the room?
  
  
  • Sunday, 20 October 2019
  • Yes, we can provide a baby cot for children 02 year old and below.

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• Pls my family is coming in on Thursday morning at 7am Nigeria time so how is the best discount I can get because I have stayed in this same resort 4years ago
  
  
  • Sunday, 20 October 2019
  • To better assist you, may I ask when is the arrival date and for how many nights?
    How many adults and children (below 12 years old) will be staying in the room?
    Please advise.

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• what room is best for sea view? We are coming in June & we want a perfect sea view? Our travel agent has offered lagoon view or standard room
  
  
  • Tuesday, 19 January 2021
  • please book a standard room if you wish to have sea view

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• Is there a beach access from this room ?! Does it have a private pool ?! Or an access for the hotel’s pool ?!
  
  
  • Saturday, 30 May 2020
  • One Bedroom Over Water Villa will be on the top of the sea so you need to go our from the villa to access the beach and dose not have a private pool

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• How many bedrooms does it have
  
  
  • Friday, 17 July 2020
  • One Bedroom Over water villa has one room only with attached living area

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• Do you have rooms with private swimming pool and how much per night please?
  
  
  • Tuesday, 20 October 2020
  • When is the arrival date and for how many nights?
    How many adults and children (below 12 year old) will be staying?
    
    Please advise.

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• Do you have any kids facilities? And kids evening programs? Thank you
  
  
  • Tuesday, 6 February 2024
  • Our hotel provides dedicated kids' facilities, including play areas, games rooms, and supervised activities to keep children entertained throughout their stay. Additionally, we offer evening programs specifically designed to our young guest

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• What temperature is the lagoon currently heated to with the colder weather? Staying in Jan and a little worried about comments that the pool is cold!?
  
  
  • Monday, 14 December 2020
  • the pool temperature on 29 degrees throughout the year.
    Certainly it can come to some fluctuation during weather changes with plus or minus one degree.
    

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• Hi do you have travel cot? also, it's my son's first birthday wondering if you can help with a cake?
  
  
  • Thursday, 8 December 2022
  • We provide baby cots free of charge in the room and will be providing a complementary cake for his birthday

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• Does free stay for your child mean additional bedding for the child
  
  
  • Saturday, 23 December 2023
  • if you could let us know the age of the child?

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• Do we have access to the pool? As well as the breakfast is served in the room or in the hotel breakfast room area ?
  
  
  • Sunday, 20 October 2019
  • Premier Lagoon View Room doesn't have direct access to the lagoon swimming pool. It's our PREMIER LAGOON ACCESS AND DELUXE LAGOON ACCESS ROOM that has direct access to the lagoon.
    Breakfast in the room can only be provided if you book a Villa.

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• It’s my husband bday and we hve booked one night on 6th . Can I do early check in to spend some quality time with him .
  
  
  • Thursday, 3 December 2020
  • Early check in can be requested however it is subject to availability.
    You can come to the hotel as early as you want and you can use all hotel facilities and we can keep your luggage at the Reception.

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• Can u arrange candle night dinner at beach side... its our anniversary ? And what wll be ur charges?
  
  
  • Monday, 25 January 2021
  • Yes we can arrange dine by design romantic dinner by the beach for 02 Adult at the rate AED 2050.00 Net
    Kindly advise us your contact details if you would like to book.

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• Hi is the lagoon view room has excess to the pool 24 hours
  
  
  • Monday, 25 March 2024
  • kindly note that yes the Lagoon view room have Access to the Lagoon 24 hours,however You have to exit through the front door and go down to the Lagoon.

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• Are the restaurants open in February 12-14?
  
  
  • Wednesday, 20 January 2021
  • Kindly note that all the restaurants are open already except 1 restaurant call Bushman's still closed.

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• Hi, I would like to know what are the facilities available for kids during current situation?
  
  
  • Friday, 17 July 2020
  • We have the Kids club and teens club for the children.

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• Hello, what building are the 2 bedroom apartments in? Thanks ????
  
  
  • Friday, 3 July 2020
  • It will be on our residence building on higher floor

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• Hello we want book premier lagoon access I book two adults+one child where the child sleep ?
  
  
  • Friday, 1 March 2024
  • Child below 12 years old, we provide extra rollway bed free of charge.

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• Hello does any of the standard room have a bath in the room?
  
  
  • Tuesday, 19 January 2021
  • The standard room they don't have bathtub they have standing shower only.

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• What time pool closes
  
  
  • Wednesday, 28 September 2022
  • Our pool is open 24 hours a week, but our lifeguard works from 9 AM to 8 PM, and after 8 PM everyone is responsible for himself.

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• Will i get a full setup at beach side with lightings as per that picture bcx i wanna con for my honeymoon
  
  
  • Thursday, 11 February 2021
  • Please clarify your inquiry.
    If you are referring to the dine by design, this is chargeable and you may contact our restaurant reservations for booking.

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• Good day, can a extra bed be out in the room for the kids
  
  
  • Monday, 25 January 2021
  • Yes .... Extra be can be added to the room at the extra charge of AED 367.50 for the person above 12 years Old.

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• If you are half board/full board can you use all of the restaurants as part of the package? Or will you have to pay for it as normal?
  
  
  • Tuesday, 12 November 2019
  • Further to your inquiry, half-board can be used on the following restaurants with a choice of either lunch or dinner; inclusive of 1 starter, 1 main course and 1 dessert. Please be informed that booking is required 24 hours prior for The Beach House, Mekong and Bushman’s Restaurant.
    
    ? The Beach House Restaurant- “Mediterranean cuisine” À la carte menu
    ? 12pm-1am (last order: 11:30pm)
    
    ? Mekong Restaurant- “Asian cuisine” Thai, Vietnam and Chinese À la carte menu
    ? 6pm-12am (last order: 11:30pm)
    
    ? Bushman’s Restaurant- “Australian cuisine” À la carte menu
    ? 6pm-12am (last order: 11:30pm)
    
    ? Revo Café- “International Cuisine” À la carte menu (No reservations, first come, first serve basis)
    ? 8am – 10.30pm (last order: 10pm)
    
    ? Crescendo Restaurant “All Day Dining” – International Buffet (No reservations, first come, first serve basis)
    ? Lunch: 12.30pm - 3.30pm
    ? Dinner: 6.30pm – 10.30pm *Friday Night: 7:00pm- 10:30
    ? Daily Entertainment: Duo Band (except Sunday)
    
    Theme nights:
    
    ? British Night – Every Monday
    ? Butchers Night – Every Tuesday
    ? Indian/Arabic Night – Every Thursday
    ? South East Asian Night – Every Saturday
    
    Note: Drinks are not included and will be charge separately upon consumption.
    
    You can have the Hald Board for 130 AED per person per night, and another 130 AED for Full Board per person per night.
    
    

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• Can you tell me what are the hours of breakfast? Is it possible for a breakfast option in room if we have an early start ? Thank you
  
  
  • Tuesday, 30 January 2024
  • Dear Guest,
    
    If you wish to have breakfast in the room it will be chargeable. for the timing in crescendo it will be 7am - 11am.

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• We are ladies put hijab ..Is it private for swimming pool?
  
  
  • Monday, 4 December 2023
  • Thank you for your message.
    
    Our Main Pool is not fully private. other guests and staying with us can use the pool as well as the lagoon pool.
    
    if you required Private pool we have beach pool Villa that has a private pool
    
    thanks and regards

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• Hello, Do you allow married couples in the hotel for short holiday? Thanks
  
  
  • Sunday, 30 July 2023
  • Hello, Yes we do allow married couples for the short holiday.

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• One bed apartment is walking distance to standard room and the swimming pool ?
  
  
  • Sunday, 17 July 2022
  • Yes it is a walking distance.

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• Lagoon access is from the room directly to pool
  
  
  • Sunday, 10 July 2022
  • That is correct.

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• Is there a lagoon access with the room?
  
  
  • Friday, 28 October 2022
  • Yes. Premier Lagoon access room and Deluxe Lagoon access room.

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• Does this room have direct access to the lagoon from the balcony?
  
  
  • Sunday, 19 May 2024
  • kindly note that the Premier Lagoon View Room don't have direct access to Lagoon.

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• How much is breakfast per person
  
  
  • Monday, 25 March 2024
  • kindly note if you request the breakfast from reception it will be discount price which is AED 70.00

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• Hello .. is there a room w lagoon access from room patio
  
  
  • Saturday, 27 July 2024
  • Indeed we do have lagoon access rooms

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• What are the activities that are available at the hotel ? Is there heated pools?
  
  
  • Tuesday, 19 January 2021
  • Kindly note that our pools are temperature control 28 to 29 degree.
    our hotel facility we have spa,gym,kids club.tennis court,teens club,5 restaurants,4 large lagoon swimming pools + the ,main swimming pool.

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• Is this room good for 2adults and 2 children (one 10 yrs and one4 years)
  
  
  • Thursday, 7 July 2022
  • The Deluxe Lagoon Access would be a better option as it comes with a sofa bed.

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• Do you offer a crib or extra bed for children?
  
  
  • Saturday, 27 July 2024
  • Indeed, we do offer both of them

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• do you have iron and ironing board in the room?
  
  
  • Saturday, 17 December 2022
  • Yes we do have both items in our rooms.

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• Hi in this room can extra bed provide for 9 years kid as free of charge?
  
  
  • Tuesday, 22 August 2023
  • Good Morning,
    
    Kindly be informed that we can provide extra bed for free of charge for 9 yrs old kid.
    
    Kind Regards,

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• Is the lagoon temperature controlled? As it will be very hot in summer
  
  
  • Monday, 14 August 2023
  • Good Morning,
    
    Please be informed that the lagoon temperature is controlled.
    
    Kind Regards

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• Good evening What will be the price for the standard room 2 adults with breakfast and dinner (half board with dinner included) for July 23 (in) and July (out) ?
  
  
  • Tuesday, 30 June 2020
  • Please let us know for how many nights you wish to stay in order to give you an accurate offer.

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• Is there connected room with same category deluxe lagoon access We are family of 2 parents and 4 kids
  
  
  • Wednesday, 31 March 2021
  • 2 units of Deluxe Lagoon Access Room can be connecting. It can be requested however, still subject to availability.

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• I am looking for an early check today please. 11am
  
  
  • Friday, 12 March 2021
  • Please be informed that any early check-in request is subject to availability. Should your room be unavailable by the time you arrive, we would be happy to store your luggage and you may use the hotel facilities without hassle while waiting.

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• I wanna book villa 1 BR with pool for one night - pool will be warm - late checkout Please reply me Thanks
  
  
  • Sunday, 31 January 2021
  • Please share with us directly at the hotel so we can assist you properly.

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• Hi is it possible to book early check in for an additional fee?
  
  
  • Friday, 1 March 2024
  • If you wish to have the room ready upon your early morning arrival, we recommend booking the room for the prior night to guarantee immediate access.
    The room will be charged for the full night at the best available rate.

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• Hi, I have booked a room under Cummins for 28/3 to 3/4 which should be for 2 adults not 1 adult. Many thanks, Liam
  
  
  • Friday, 1 March 2024
  • Kindly be informed that we adjusted the booking to be 02 adults instead of 01 adult.

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• After this lock down can we a direct access to the pool room and can we swim ?
  
  
  • Friday, 5 June 2020
  • Please note that until now our swimming pools are closed until further notice.

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• When swimming pool will be started ?? As I m planning for 21st june my wife birthday plz udpate me ..
  
  
  • Monday, 8 June 2020
  • We do not have yet information when exactly the pool will be reopen, at the moment we have only beach is open

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• with an occupancy of 3 adults in deluxe lagoon room will you provide a 3rd bed free of charge?
  
  
  • Sunday, 30 March 2025
  • Certainly we can provide a extra bed and also we do have a sofa that can be converted in to a bed.

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• Does this have a separate living area for the children to sleep in?
  
  
  • Thursday, 19 November 2020
  • Below are the available rooms that has a separate rooms for children:
    > Deluxe Family Lagoon Access Room
    > One Bedroom Apartment
    > Two Bedroom Beach Pool Villa
    > Two Bedroom Apartment

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• Hi. We are 3 adults and 1 kid. Why in the room only 2 bed is available? We are 4.
  
  
  • Wednesday, 28 October 2020
  • Dear Guest,
    
    Deluxe Lagoon View Room is equipped with either a king size bed or two single beds only. Should there be a 3rd adult, an extra rollaway bed will be provided and for children 11 years old and below, a sofa bed will be arranged.

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• Are the sunbeds free on the private hotel beach area?
  
  
  • Sunday, 30 July 2023
  • Dear Guest,
    
    Please be informed that the sunbeds are free for inhouse guests

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• Can we please book 2 Premier Lagoon Access rooms connected to eachother since I couldn’t find one room for 4 person. Let us know
  
  
  • Saturday, 23 July 2022
  • Please be informed our connecting rooms are subjected to availability. Our maximum occupancy for the Premier lagoon access room is 3 adults.
    

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• What is the difference in the two bedroom apartments you have except for breakfast?
  
  
  • Sunday, 1 January 2023
  • Kindly contact the hotel directly.

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• Can I pay cash?
  
  
  • Sunday, 29 November 2020
  • If your booking doesn't require payment in advance you can pay in cash at the hotel.
    
    

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• Hi there! Could you please let me know how do you accomodate 1 adult , 11yo & 13 yo , looking for a double bed and a single bed.
  
  
  • Saturday, 6 August 2022
  • One King or twin bedded and one extra bed for the 03rd person.

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• Do you have Budweiser beers?
  
  
  • Tuesday, 2 February 2021
  • No we do no serve Budweiser beers in our hotel

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• Is there any restrictions during Ramadan at the hotel or can you eat and drink as normal
  
  
  • Saturday, 31 December 2022
  • We do not have restrictions during this period.

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• Hi does your bar have Shisha?
  
  
  • Thursday, 11 August 2022
  • Please be informed we serve shisha in beach house and lotus lounge

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• 1- What sort of sanitization & hygiene measures are you taking during COVID, specially in regards to cleaning Rooms & Beds 2- Are restaurants still open at the facility or just in room dining?
  
  
  • Thursday, 24 September 2020
  • Proper cleaning and sanitizing the room. We strictly implement wearing mask and social distancing. All of our guest and people entering the hotel is being scanned and we take body temperature. All of our restaurants are open except Bushman restaurant

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• hi I want yo book this deluxe access room for my children aged 11 amd 15 and us. please can you tell me if the sofa bed is in a seperate sleeping area
  
  
  • Thursday, 11 March 2021
  • Deluxe Lagoon Access Rooms can accommodate a maximum of 3 adults and 1 child(11 years old and below). There will be a king bed, a sofa bed for the 11 year old and an extra rollaway bed for the 3rd adult.

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• Hi is there room with private pool
  
  
  • Friday, 14 June 2024
  • There is no private pool in all rooms

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• are pets allowed ?
  
  
  • Monday, 29 March 2021
  • Please be informed that our hotel is not pet-friendly. Pets are not allowed in the hotel.

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• What are the facilities free of charge apart from swimming pool and gym? Is there a fee to use sauna and steam room?
  
  
  • Friday, 3 January 2025
  • The steam and the sauna + the jacuzzi for female who are inhouse will be complimentary and for the male it will be only steam and sauna which will be complimentary.

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• Hello. Do you provide all inclusive dinning? If so please leave details of times and cuisine, thank you!
  
  
  • Saturday, 16 November 2024
  • Hello Sir, yes we do offer full board

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• Possibly to cheakin at 12?
  
  
  • Sunday, 19 May 2024
  • Your early check in request is very well noted. however its subject to availability.

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• Hi my booking is tmrw for my friend birthday so is the bath with the view of bedroom with hole in wall like shown? And can I request early check in ?
  
  
  • Tuesday, 15 August 2023
  • Early check-in will be subject to availability

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• Hello Is the beach open now?
  
  
  • Monday, 14 August 2023
  • Good Morning,
    
    Yes the beach is open now.
    
    Kind Regards

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• Hi will be thr on our wedding anniversary can we have get a complimentary cake ?
  
  
  • Monday, 23 November 2020
  • For the anniversary!
    As a compliment from the hotel we can provide cake.
    

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• Can you confirm how many toilets there are in the 1 bed apartment? Thank you
  
  
  • Saturday, 7 November 2020
  • Dear Guest,
    
    On the main bathroom, there will be a toilet.
    Also, on the living room area, there is 1 toilet.

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• I want to stay in your hotel for my husband’s birthday. Can we get complimentary cake?
  
  
  • Wednesday, 14 October 2020
  • For the birthday, we do provide red velvet cake for the celebrant.

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• checkin early
  
  
  • Thursday, 4 September 2025
  • Subject to availability

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• hi, interconnected rooms for both lagoon access? and how would i reserve the interconnected rooms via booking .. is there family lagoon access?
  
  
  • Sunday, 30 April 2023
  • Kindly be informed that we have interconnecting for both Lagoon Access however it will be subject to availability at the resort.
    please be noted that we have Deluxe Family Lagoon Access Room.

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• My name is Doug Lambert. I arrive from overseas early on 23 Jan. May I checkin immediately I will need to get some sleep before the afternoon
  
  
  • Friday, 20 January 2023
  • Early check in subject to availability

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• does two bedrooms apartments has two bathrooms?
  
  
  • Sunday, 3 July 2022
  • Yes they do.

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• Hello, is there a free shuttle to Dubai Mall (city center)? Thank you for your response, if possible quickly. Kind regards, Pascal
  
  
  • Wednesday, 27 November 2024
  • There is a free shuttle bus to the mall of emirates

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• Hello, we are three adults and two kids: one two years old and one 6 months old (who needs a cot). This one room apartment fits us all, right?
  
  
  • Wednesday, 9 October 2024
  • Yes, it can be fit in One Bedroom Apartment

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• Hello, what is the easiest way to get to the city center or any malls / attractions from your resort ? Does Uber works in your area or its too far ? maybe you provide shuttles to the monorail station ? Thanks
  
  
  • Saturday, 3 August 2024
  • The easiest way is to take taxi as there is no metro around

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• Hi, My flight arrives at 4 am July 9th.Can I get an early check in or do I need to book the previous night, 8th July? Thank you
  
  
  • Saturday, 6 July 2024
  • I would suggest to book a night before as early check in will only be subjected to availability.

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• Good Evening. Please can you let me know if all food served is halal at the resort? Thank you
  
  
  • Saturday, 30 September 2023
  • Good Afternoon, Yes all foods are halal.
    Kind Regards

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• Do the 1 bedroom apartments have sea view? Thanks
  
  
  • Thursday, 25 February 2021
  • Yes, however it is subject to hotel availability

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• Are lagoon pools open? Do the Lagoon Access and Lagoon view rooms have private entry?
  
  
  • Thursday, 28 January 2021
  • Yes the lagoons pools are open. The Lagoon access room has direct access to the lagoon from their balcony and the view rooms have to come near the lagoons to use the lagoons

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• Can we change the check in and check out timing or they’re fixed?
  
  
  • Tuesday, 29 October 2019
  • The check-in and checkout time is fixed; however, any early check-in or late checkout will be subject to the availability.

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• Hi, is there a bathtub in this room
  
  
  • Monday, 14 August 2023
  • Good Morning,
    Please be informed that in that room unfortunately without bathtub.
    
    Best Regards

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• Hi there. For the one bedroom apartments, do any of them have lagoon access? Thanks
  
  
  • Tuesday, 1 November 2022
  • Yes, it is walking distance

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• Does this have direct access to the lagoon pool?
  
  
  • Sunday, 31 July 2022
  • Please note that direct access is only available in premier lagoon access, deluxe lagoon access and deluxe family lagoon rooms only.

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• these villas have private pool?
  
  
  • Sunday, 12 July 2020
  • Yes, One bedroom beach pool villa is with private pool on the beach

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• Hi, do you have a premier lounge where you serve afternoon tea and cakes and also cocktails, happy hour, free of charge? John
  
  
  • Wednesday, 27 November 2024
  • Yes we have lotus lounge where you can have it all

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• Hello. I’m going to celebrate my birthday in your hotel and I’m a resident in Dubai. Am I eligible for any additional discount? )
  
  
  • Friday, 24 May 2024
  • we shall offer you a special discount

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• do you provide crib for babies under 1 year?
  
  
  • Thursday, 30 November 2023
  • Dear Valued customer, yes we do provide baby crib for babies

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• its kids below 6 free access?/?
  
  
  • Friday, 20 January 2023
  • Clarify on the above ,kindly

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• What rooms have private hot tubs
  
  
  • Tuesday, 29 December 2020
  • Please note that we do have our One-Bedroom Beach Pool Villa with Private Swimming pool and Jacuzzi.

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• We are planning a visit and would like to know how you accommodate a family of 4 - 2 adults and 2 children (13 and 8)
  
  
  • Wednesday, 9 October 2024
  • We do have Deluxe Lagoon Access Room suitable for your family

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• Hi What type of room is on the ground floor and opens to the pool?
  
  
  • Monday, 12 February 2024
  • Premier Lagoon Access and Deluxe Lagoon Access Room

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• Which rooms will be best for honeymoon ( any recommendations ) and is breakfast included in the service or we have to purchase.
  
  
  • Saturday, 26 August 2023
  • Over water Villas or One Bedroom Beach Pool Villa will be the best options for honeymoon

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• Does it have access to the bool
  
  
  • Wednesday, 29 July 2020
  • Hello, unfortunately, the two-bedroom apartment doesn't have access to the pool as it's located in the high rise building .

  ---

• When is the best time to visit your property for the perfect beach holiday?
  
  
  • Sunday, 20 October 2019
  • You can visit us during summer season from April to September.

  ---

• please let me know which room has pool access from room itself. thanks
  
  
  • Thursday, 28 July 2022
  • Premier Lagoon Access Room
    Deluxe Lagoon Access Room
    Deluxe Family Lagoon Access Room

  ---

• do you have cribs available?
  
  
  • Wednesday, 10 March 2021
  • Yes, we do arrange baby cribs upon request compliments of the hotel.

  ---

• hi can i book a delux lagoon access room i have 3 kids 11 and 8 and 4
  
  
  • Sunday, 22 March 2026
  • We recommend booking the deluxe family lagoon access room which can fit everyone

  ---

• Hi It’s my fiancé birthday and I want to have romantic dinner on the beach as I have seen a tent for this purpose Could please give me more details?
  
  
  • Saturday, 27 January 2024
  • Dear Guest,
    
    Thank you for your message, if you could share us your booking reference number or confirmation for us to check your reservation and our colleague from Restaurant Reservation will directly in touch with you for more details.

  ---

• what origin girls are present
  
  
  • Monday, 30 October 2023
  • Kindly be informed that in our beautiful hotel we do have staff from different countries we are multinational hotel. How can we help you please advise us

  ---

• Hi! Do you have FAZAA discount?
  
  
  • Sunday, 30 July 2023
  • Good Afternoon, yes we do have discount for Fazaa

  ---

• does the over water Villa has a direct access to the sea? is there an access to swim from the Villa directly?
  
  
  • Sunday, 30 April 2023
  • Kindly be informed that One bedroom Over water Villa is located on the top of the sea however there is no direct access to sea moreover very close to the beach.

  ---

• I need two separate rooms with bed and direct excess to pool from the room, is it available ?
  
  
  • Wednesday, 23 November 2022
  • Yes we do have,the premier lagoon access rooms

  ---

• This one direct to the swimming pool
  
  
  • Saturday, 30 July 2022
  • Please note that only Deluxe Lagoon Access Rooms, Premier Lagoon Access Rooms and Deluxe Family Lagoon Rooms have direct access to the lagoon swimming pool.

  ---

• Is there any room that offers a complete private pool? Basically a private pool villa that no neighboring guests can see?
  
  
  • Friday, 10 July 2020
  • Yes, we have a One bedroom beach pool villa and two bedroom beach pool.

  ---

• You have rooms with private pools?
  
  
  • Thursday, 31 August 2023
  • One bedroom beach pool villa has private swimming pool direct access to the beach.

  ---

• Hi! do you have umbrellas on the terraces of the rooms with lagoon access? or is there any possibility for shadow in the midday sun? thanks in advance
  
  
  • Sunday, 5 February 2023
  • kindly note umbrellas are along the beach and main pool area

  ---

• any discount for Fazza card how is it processed
  
  
  • Sunday, 29 November 2020
  • We do have FAZAA discount however it is subject to availability on the dates.

  ---

• Hello - do you serve alcohol ( including Ramadan) v
  
  
  • Wednesday, 12 March 2025
  • Our restaurants are operating asper the normal schedule and alcohol is also being served.

  ---

• Is it mandatory to pay room deposit per night ?
  
  
  • Friday, 21 February 2025
  • Yes there is a deposit policy

  ---

• Is the pool private attached to the room?
  
  
  • Thursday, 3 August 2023
  • In lagoon access rooms you will have direct access to the pool from your balcony

  ---

• Can we get a late check out on Sunday ? What are the costs behind that if any ?
  
  
  • Saturday, 25 June 2022
  • Late check out until what time?
    

  ---

• Hi, which are the rooms that you can walk straight in to the pool from your room? The swim up rooms?
  
  
  • Monday, 1 March 2021
  • Premier Lagoon Access (47sqm) and Deluxe Lagoon Access Rooms (52sqm)

  ---

• Hi, when I make a booking is the payment handled by Booking.com or directly by the hotel? I need to know how the payment will show on my credit card.
  
  
  • Saturday, 16 November 2024
  • The payment link will be sent from Anantara secure pay link

  ---

• Hi,I need a room with direct lagoon access with breakfast and a king size bed, which one should I choose
  
  
  • Sunday, 3 July 2022
  • Premier Lagoon access room or Deluxe Lagoon access room

  ---

• Hello, our flight arrives at 6am to Dubai, with check in being at 3 are we able to use the hotel facilities before check in?
  
  
  • Saturday, 7 September 2024
  • Yes ofcourse, you can access our facilities and restaurants pre check in

  ---

• looking to book 21-22nd September one night stay. we have a toddler and would like to check in at 9am on 21st and check out 5pm. Possible?
  
  
  • Sunday, 11 September 2022
  • Early check in will be subjected to availability upon arival.

  ---

• Hi, is there’s a private pool for every villa? Like PRIVATE that not anyone can see it except us
  
  
  • Sunday, 19 June 2022
  • Only on our one bedroom beach pool villa

  ---

• Hi is lagoon open now? 1nov-5nov
  
  
  • Monday, 2 November 2020
  • Dear Guest,
    
    Our lagoon swimming pools are already open and operational.

  ---

• Hello do you have monthly payment for 2 bedroom
  
  
  • Thursday, 24 September 2020
  • Yes we do have.

  ---

• Hi we are booked in with you November 2020 will the lagoon pools be open and it’s our 40 th wedding anniversary what celebration package available looking forward to coming
  
  
  • Tuesday, 21 July 2020
  • The pools and lagoons is open now, As a compliment from the hotel we can provide cake

  ---

• Hi I am booking via 3rd party- family of 4- 2 children (7 and 2) I have been told you will provide an extra bed? However in the details above it says you will not? Please can you clarify?
  
  
  • Wednesday, 20 November 2019
  • Dear Sir/Madam
    
    
    Greetings from Anantara The Palm Dubai Resort.
    
    Please be informed that we will place extra bed in the One Bedroom Apartment. There is sofa bed as well and the room can accommodate 2 adults + 2 children 11 years of age.
    
    Thank you and best regards,
    
    Rudolph Moganetsi | Reservations Agent
    Anantara The Palm Dubai Resort
    

  ---

• Whar does lagoon access mean?
  
  
  • Friday, 5 July 2024
  • Lagoon access means you can have direct access to the pool from your room.

  ---

• Hi Can we swim at the beach or no?
  
  
  • Thursday, 28 July 2022
  • With all the hotel rooms reservation, you can enjoy to swimming in the beach or the swimming pool.

  ---

• which room is best for a perfect sea view? Lagoon view or a standard room? We are coming to you in June, would you say standard room or lagoon view
  
  
  • Tuesday, 19 January 2021
  • for the sea view is the standard room resident.

  ---

• Do you arrange for homeymoon
  
  
  • Sunday, 25 December 2022
  • As a compliment from the hotel we can provide cake, should you wish to arrange a room decoration of flowers and balloons there will be an additional supplement charges will be 600 AED.

  ---

• Do u have a squash court ? Or tennis court. ? And its inclusive with room rate?
  
  
  • Thursday, 3 December 2020
  • Yes, we do have a tennis court.
    It is free of charge as long as we have availability for the tennis court.
    If you are staying in the hotel, you have the privilege to use it.

  ---

• Hello I’d like to book other room for my friend near to my room Is it possible ?
  
  
  • Saturday, 17 October 2020
  • It can be requested for you however it is subject to availability.

  ---

• Hi is there a separate ladies pool at the resort
  
  
  • Thursday, 3 August 2023
  • Good Afternoon, our all the pools are public, however if you book a villa it has private swimming pool

  ---

• If I only reserve for 1 night what time I check in and when is the check out, Because I want to have breakfast also
  
  
  • Sunday, 11 September 2022
  • Check in is at 15:00PM in the afternoon and check out will be the following day at 12:00PM

  ---

• Hi - is there a mandatory gala dinner on NYE?
  
  
  • Tuesday, 11 November 2025
  • Please note that there is a compulsory New Year Gala Dinner on the 31st December, applicable for all guests booked over this date.

  ---

• I want room beach front ground floor interconnecting with private pool. Let me know if This is the right type I am selecting.
  
  
  • Saturday, 9 March 2024
  • Kindly note that we did not have room beach,however we have One Bedroom Beach Pool villa and Two Bedroom Beach Pool villa.

  ---

• hello we’re about to reserve the standard room residence on march 22 im wondering if we can check in early at 12PM because we’re leaving same day 6pm?
  
  
  • Wednesday, 29 March 2023
  • Check-in time policy in the Residence is 4PM, any early check-in request are subject to the room availability on the same day of arrival

  ---

• What food have you for picky eaters
  
  
  • Wednesday, 27 March 2024
  • kindly note that you can choose from Ala Carte menu.

  ---

• Hi, is the pool private in the room so no one can see us or can you cover the pool for us for more privacy. Thanks (one bedroom pool beach villa)
  
  
  • Sunday, 30 July 2023
  • Good Afternoon. Kindly be informed that One Bedroom Beach Pool Villa has a private swimming pool and it has a fence to cover your Villa, yes it has more privacy

  ---

• Do u have 2 bedrooms sea facing apartments?
  
  
  • Wednesday, 28 December 2022
  • Yes we do, our apartments have an option of a sea view or resort view.

  ---

• Hello is the lagoon open for swimming
  
  
  • Tuesday, 24 November 2020
  • Yes! our lagoon open 24/7

  ---

• can we have a cot for 1 yr old baby
  
  
  • Tuesday, 3 January 2023
  • Absolutely, we provide it free of charge.

  ---

• Hey , is there a chaplain there for couples who are getting married?
  
  
  • Saturday, 9 March 2024
  • Kindly note that you can go to the church.

  ---

• good day! which type of room was the one with infinity pool on it
  
  
  • Saturday, 1 October 2022
  • Kindly be informed that we have we have only ( One-Bedroom Beach Pool Villa) has private pool

  ---

• Hi, i’m planning to book at your hotel for my birthday, i’d like to know if the lagoon is open for swimming? Is the play area for kids open? Thanks
  
  
  • Wednesday, 11 November 2020
  • Yes, lagoon pool is open, as well as our kid's and teen's club

  ---

• We want a room on the water as shown in the photograph? Is such a room available ?
  
  
  • Wednesday, 30 September 2020
  • We have several rooms and villas on the water

  ---

• Hello, The Lagon is open to swimming now? Or continue closed?
  
  
  • Friday, 21 August 2020
  • Yes, the lagoon pool is open

  ---

• Is it have private pool
  
  
  • Saturday, 23 July 2022
  • Our villas have the private pool. One bedroom beach pool villa and Two bedroom beach pool villa.

  ---

• Hi I am interested to book. I have guest visiting me for few hours but without ID registration for the guest if ok, i will book. Requested by guest.
  
  
  • Saturday, 23 January 2021
  • Kindly note without any ID or Passport it will not be possible.

  ---

• Hi in 6th of February if it available dining in sunset diner at 5:30 pm ?
  
  
  • Wednesday, 17 January 2024
  • Yes it is available, if you could share us your direct contact number for the details would be great or if you have a confirmed booking, kindly shares us the booking reference number.

  ---

• Hi- access rooms still give access to the lagoon? Is it open? Thanks
  
  
  • Thursday, 11 February 2021
  • All our access rooms has direct access to the lagoon pools.
    Lagoon pools are open

  ---

• what is the difference between Premiere Lagoon View and Deluxe Lagoon View? are they both located on the second floor?
  
  
  • Wednesday, 29 March 2023
  • They are both located on the 2nd floor, the difference is the size. Deluxe Rooms are bigger than the Premier Room.

  ---

• Is the pool accessible?
  
  
  • Thursday, 28 May 2020
  • Please note that all the pools in the hotel is closed at the moment

  ---

• Hi which option do I choose for the rooms with direct access to the pool/lagoon. I can only see over water rooms by the sea and pool view
  
  
  • Saturday, 6 August 2022
  • Premier Lagoon Access and Deluxe Lagoon Access only. Normally weekends we need minimum 02 nights to book that room.

  ---

• Do you have private swimming pool
  
  
  • Thursday, 19 November 2020
  • Yes we do have, the villa name is One Bedroom Beach Pool Villa and Two Bedroom Beach Pool Villa.

  ---

• Is there access to the beach at this moment, or the beach also is closed
  
  
  • Friday, 29 May 2020
  • Please note that the beach is open now

  ---

• I want to book a room that has access to the see through a ladder :) which room type should I pick?
  
  
  • Thursday, 28 May 2020
  • Please note that we have our One-Bedroom Over Water Villa and it will be on the top of the sea and you go out from the villa to use the beach.

  ---

• Does the room has private pools?
  
  
  • Sunday, 20 October 2019
  • The room types that has a private swimming pools are: > One Bedroom Beach Pool Villa > Two Bedroom Beach Pool Villa

  ---

• Is there a private pool?
  
  
  • Sunday, 20 October 2019
  • The room types that has a private swimming pools are:
    > One Bedroom Beach Pool Villa
    > Two Bedroom Beach Pool Villa

  ---

• Is there a private pool for each room?
  
  
  • Sunday, 20 October 2019
  • The room types that has a private swimming pools are:
    > One Bedroom Beach Pool Villa
    > Two Bedroom Beach Pool Villa

  ---

• The pool size and depth please
  
  
  • Friday, 5 July 2024
  • The depth is 1.42 m

  ---

• hi do you have special rate for British airways staff
  
  
  • Tuesday, 20 June 2023
  • Yes, we have British airways staff rates kindly contact with reservations department to get the rates.

  ---

• hi which room that have direct access to the pool from the balcony
  
  
  • Monday, 30 November 2020
  • The rooms that has direct access to the pools are:
    Premier Lagoon Access
    Deluxe Lagoon Access

  ---

• When is check in and check out?
  
  
  • Friday, 18 April 2025
  • Check in 3pm and check out 12pm next day

  ---

• I hv 3 kids with 2,3&5 years old, will they be charged or for free if i reserve double room
  
  
  • Saturday, 6 August 2022
  • We advise you to book Deluxe room and we can put only one extra bed and sofa bed there. other child need to share with parents.

  ---

• is their sofa bed
  
  
  • Saturday, 16 July 2022
  • Yes, we do have sofa bed in the villa which can be setup for the children.

  ---

• do you offer access to Atlantis Aqua adventure?
  
  
  • Sunday, 19 May 2024
  • Kindly note that we are not offer access to Atlantis Aqua adventure,however we can assist you to book for that

  ---

• HI! Can i take taxi to your hotel from airport?
  
  
  • Monday, 12 February 2024
  • Certainly our team can assist arranging transportation for you to and from airport

  ---

• are your pools heated?
  
  
  • Thursday, 7 December 2023
  • Yes and all our pool is temperatured control at 29C

  ---

• hello, an inquiry concerning the sitting area with a sofa as described for the lagoon access room. it doesn’t show on the room photos.
  
  
  • Wednesday, 29 March 2023
  • Deluxe Lagoon Access Room has a sofa bed

  ---

• Hi I would like book the lagoon access primeir room
  
  
  • Monday, 14 August 2023
  • Good Morning,
    
    Sorry for late answer,
    
    Yes please we will assist you with booking. When would you like to stay with us and this booking will be for how many adults and children.
    
    Best Regards

  ---

• I'm planning to book tomorrow with my kids but my youngest child passport still in renewal (UK) and I lost her ID! can I bring a copy of her ID ?
  
  
  • Tuesday, 9 August 2022
  • Please be informed we can accept the copy of her ID as long as its in colour

  ---

• What is Spa credit? How it can be used? and can it be discounted from the room rate if not used?
  
  
  • Wednesday, 30 September 2020
  • Spa credit is like a credit back which shall be used once during the stay in the Spa only

  ---

• hi I need 2 single rooms and 1 double room we are four adults . kindly advise
  
  
  • Friday, 2 June 2023
  • we would request you to please contact booking.com for the above query

  ---

• What is the difference between residence, room, apartment and villa?
  
  
  • Friday, 17 July 2020
  • the difference in between these rooms are their location, design and size

  ---

• hello! its for a special occasion. my husbands birthday. would you be able to arrange complimentary cake and room decor thank u so much ????
  
  
  • Friday, 20 November 2020
  • kindly provide us the hotel confirmation number.

  ---

• hi are your standard rooms interconnecting?
  
  
  • Friday, 2 June 2023
  • standard rooms are in the residence and are not connecting rooms however connecting room are in the resorts, but will be subject to availability

  ---

• Is there only one toilet? Is it there a sofa bed in the living room? Can you also add another single bed into the bedroom if needed?
  
  
  • Thursday, 12 September 2024
  • can we have your hotel confirmation number please

  ---

• Hi lagoon pool can only be used by guests sleeping in lagoon access rooms or can be used from everybody?
  
  
  • Thursday, 21 January 2021
  • The Lagoon Swimming pools are for any guest staying in any room at our hotel or resort.

  ---

• Does this room have a direct access to pool ? Thanks
  
  
  • Sunday, 1 November 2020
  • No, this room on the first floor with lagoon view, the room you want will be Premier Lagoon Access Room

  ---

• Hi, can we walk through the Lagoon Pool Area if the 'Standard Room Residence' is booked?
  
  
  • Monday, 24 July 2023
  • You may use our lagoon even if you have booked rooms in the residence.

  ---

• Hello! Is there any convenience, supermarket store near the resort??
  
  
  • Sunday, 30 April 2023
  • Please be informed that we have supermarket that located on inside north residence building.

  ---

• Do you have any interconnecting rooms? And also does a one bedroom apartment with terrace have a living room separately to bedroom?
  
  
  • Tuesday, 25 October 2022
  • We do have connecting rooms. Our One bedroom apartments do have a living separate from the bedroom.

  ---

• Hi, what kind of pool access do we get for standard room? And how far are the rooms from the restaurant for breakfast?
  
  
  • Monday, 1 August 2022
  • You will get the access to the any pool of the resort and it will take around 05 -10 minutes to reach to the restaurants by walking.

  ---

• Will the lagoon be open between 26 dec and 6 jan as there would be no point paying for lagoon access room if there’s no lagoon access ?
  
  
  • Monday, 14 December 2020
  • Kindly note that all the hotel facility is open except one restaurants called bushman's still closed.

  ---

• Do the Lagoon Rooms have access to the pool now? as I see they were closed before and had no access?
  
  
  • Friday, 31 July 2020
  • Yes, the lagoon pool is now open

  ---

• There is sofa bed in this room? For kids 11 years
  
  
  • Saturday, 27 July 2024
  • Yes there is sofa bed in deluxe rooms

  ---

• Can we have 4 adults in this room
  
  
  • Saturday, 27 March 2021
  • Please be informed that we can only allow maximum of 03 adults in One Bedroom Apartment, If you have 04 adults you can have the Two Bedroom Apartment.

  ---

• Do the restaurants have a dress code for men? Thanks
  
  
  • Monday, 17 October 2022
  • Smart casual

  ---

• Hi Its my husband’s birthday how it will cost for decoration of the room ?
  
  
  • Wednesday, 31 January 2024
  • Dear Guest,
    
    if you could share us your booking reference number for more details

  ---

• I wanna ask this price 1245 dirham with taxes with everything no more charge ?
  
  
  • Thursday, 28 July 2022
  • The price depends on the date of stay, kindly get back to us with arrival date and departure so we can assist you with a best flexible rate.

  ---

• The beach area open now or still closed for maintenance?
  
  
  • Sunday, 20 August 2023
  • Kindly be informed that the beach area is open right now

  ---

• I have 3 childs( 5, 3, &2 years old) , the price of double room will be different if i add my kids although I don’t want extra bed?!
  
  
  • Friday, 19 August 2022
  • Yes the price will be the same

  ---

• Hi, is the Lagoon Pool now accessible? We are planning on booking from the 10th to the 14th January - premium room with lagoon access.
  
  
  • Friday, 1 January 2021
  • Our Lagoon Pool open 24/7

  ---

• Hi we are planning to visit in August for 1 night as a stop over to Sydney our flight lands 8.30 am and departs 10 pm the following day can we arrange early check in and late check out also is their transfer from air port as will be 2 adults and 2 yr old Thank you
  
  
  • Thursday, 26 December 2019
  • Our standard check-in time is after noon around 03:00 or 04:00 PM subject to the confirmed room, and to guarantee early check-in, you can book a night in advance.
    

  ---

• Is the swimming pool open?
  
  
  • Sunday, 20 October 2024
  • The swimming pool (Lagoon) is open 24/7

  ---

• How do I book a downstairs room with access to the pool
  
  
  • Friday, 2 September 2022
  • You have to book Premier or Deluxe Lagoon Access room

  ---

• Is there a nightclub in hotel
  
  
  • Tuesday, 3 December 2024
  • Kindly note that we do not have Nightclub in our resort.

  ---

• Will you provide a crib for 5 months old baby?
  
  
  • Friday, 19 April 2024
  • we do provide baby crib in the room upon request

  ---

• Hi is the swimming in the lagoon is private like it’s marriage anniversary and I want to have a private place
  
  
  • Friday, 5 June 2020
  • Please note that the lagoon swimming pools are not private and its closed at the moment.

  ---

• how much i pay for spa
  
  
  • Saturday, 25 June 2022
  • It depends on the treatment you have booked with us.

  ---

• Hello! I am booking this stay for me & my husband as a surprise for him for our wedding anniversary can the Anatara team help us make this stay more memorable for us. I am looking forward to booking the Deluxe Lagoon Acess room so will be able to use the swin in the lagoon?
  
  
  • Wednesday, 30 September 2020
  • Please note that we do not do any set-up or decoration in the room for sanitation.
    Please provide your booking reference to enable us to arrange the complimentary cake.

  ---

• Hi, does your hotel offer any evening entertainment e.g. live band/music?
  
  
  • Saturday, 7 September 2024
  • Hi, unfortunately we do not offer live music programs
    

  ---

• Hi I would like two connecting rooms because we are a family of 5. How to ensure that before booking pls
  
  
  • Saturday, 6 July 2024
  • Connecting rooms are subjected to availability and can only be confirmed on the date of checkin

  ---

• hi and someone else book for me as a gift but he is not going to the hotel with me? so the booking is going to be under his name buy i will use it?
  
  
  • Friday, 14 June 2024
  • We may request Booking.com to change the name

  ---

• Hi, the tennis courts are operational till what time during the day and night ? Have they been recently repainted ?
  
  
  • Wednesday, 9 October 2024
  • Still close due to maintenance

  ---

• I already chandler this booking
  
  
  • Monday, 20 May 2024
  • kindly clarify your request please

  ---

• Hello, are the lagoons and beach open? There was some work being carried out previously
  
  
  • Thursday, 31 August 2023
  • kindly be informed that lagoons and beach is open

  ---

• You have a room for two people with a private pool from the date of 27/7 to the date of 28/7 with a discount for the protectors of the homeland
  
  
  • Tuesday, 26 July 2022
  • Please contact the hotel directly for the quotations and available rates.

  ---

• Witch beers you serve on the hotel?
  
  
  • Tuesday, 2 February 2021
  • We serve cirrona, heineken, etc

  ---

• Do you have to wear a mask when sunbathing?
  
  
  • Saturday, 5 December 2020
  • It is required to wear mask even when your sunbathing for everyone's safety.
    
    Thank you.
    
    Norbie Calderon
    Reservations

  ---

• Is there indoor privet pool for the rooms
  
  
  • Tuesday, 30 June 2020
  • The private pool available only in our One Bedroom Beach Pool Villa room category, and not available inside the other rooms.

  ---

• We are 3 people. It shows us the option of the Standard Room Residence , does it include a sofa bed for the third person ?
  
  
  • Tuesday, 3 December 2024
  • Kindly note that the Standard Room Residence dose not include a sofa bed however we can range extra bed for the third person.

  ---

• Hi we are a family of 4 it just says large double bed where will the kids sleep couch doesn’t look like it flips in to a bed xx
  
  
  • Monday, 28 December 2020
  • the sofa bed can open as a bed and we can provide you with an extra bed as well.
    
    Al-Nour

  ---

• There smoking area in a room?
  
  
  • Sunday, 20 October 2019
  • Please be informed that the hotel is a non-smoking hotel however if the guest is smoking, we can provide an ashtray and they can do smoke in our balcony area.

  ---

• What will be the charge in Indian Rupees for three Adults from 5th January to 9th January, 2025 , three beds in one room, taxes,breakfast, service cha
  
  
  • Wednesday, 25 December 2024
  • ..............

  ---

• hi how can I get lower price for stay on 3rd Mar
  
  
  • Saturday, 4 March 2023
  • Kindly call hotel directly to assist you

  ---

• Do you offer any drinks packages for residents?
  
  
  • Monday, 23 November 2020
  • No, but we have happy hours at our lotus lounge.

  ---

• I. The premier lagoon room can we have an extra bed for our daughter? How do we request/book this?
  
  
  • Thursday, 8 December 2022
  • we can provide an extra bed ,you can mention the age of your child when making the booking

  ---

• Can i book the premier lagoon room for 2 adults and 2 children aged 14 and 11 ? Can an extra rollaway be put in ? is there a charge for this ?
  
  
  • Tuesday, 22 November 2022
  • Kindly note as per child policy is 11 years and below.This means 3 adults and 1 child,premier lagoon rooms can accommodate only 3 people,we recommend to go for the deluxe lagoon rooms as its spacious,we can provide an extra bed and sofa bed .

  ---

• When will the tennis courts open for use ? Can we book the courts in advance or only when we come to stay ? Thank you
  
  
  • Wednesday, 9 October 2024
  • You can but still maintenance tennis court

  ---

• Hello . Good evening.. just wanted to know if any offers are around during this month for 2 nights
  
  
  • Wednesday, 20 July 2022
  • Kindly get in touch with the hotel directly

  ---

• Me and my husband +my 4 children I want to stay in a deluxe lagoon access room i stayed in last time I came wondering if I could get 2 cots provided?
  
  
  • Sunday, 11 December 2022
  • The Deluxe Lagoon access room can accommodate 2 adults and 2 children below the age of 12. It comes with a sofa bed and we can only provide 1 baby cot.

  ---

• Hi does this room have the access to the lagoon from the room itself?
  
  
  • Friday, 5 July 2024
  • Lagoon view room does not have direct access from the room itself. However there is a stair case going downwards from the room.

  ---

• Hello How are you I want to know if this room is on the ground floor?is it directly facing the pool?
  
  
  • Friday, 16 September 2022
  • The rooms on the ground floor are named Lagoon access rooms and they have direct access to the Lagoon swimming pool.

  ---

• Dear I want to book on 23may to 25 , is it ok during eid ? And is the swimming pool is open ?
  
  
  • Tuesday, 19 May 2020
  • Please note that the swimming pool is still closed
    you can book yes during EID we are still open.

  ---

• hi do you have 2 beed room
  
  
  • Saturday, 22 April 2023
  • Please be informed that we have Two Bedroom Apartment and Two bedroom Beach Pool Villa.

  ---

• Hello, is the lagoon pool still closed?
  
  
  • Thursday, 24 September 2020
  • It Is open already

  ---

• do you offer room service? Breakfast and lunch in the rooms? I want to book for my honeymoon so it would be a bonus if that is possible
  
  
  • Monday, 9 December 2019
  • If you are on Breakfast or Half Board meal plan, you will have to enjoy the food in the restaurants, not in the room.
    
    You can enjoy ordering food in the room from our In-Room Dining menu, this will be for a separate charges regardless of your meal plan on your reservation.

  ---

• Good afternoon. We are 3 persons. Would you be able to provide extra bed please. Also could you please let know if this is chargeable and how much.
  
  
  • Sunday, 30 March 2025
  • Certainly as long as the booking is made for 3 adults the extra bed will be automatically added in the booking.

  ---

• We are 3 Persons, me and my husband and my daughter and she’s 9 years old, and I booked 2 rooms lagoon view and lagoon access,can it be attached ?!
  
  
  • Friday, 5 July 2024
  • Lagoon view and lagoon access room will be on 2 floors so unfortunately it cannot be connected

  ---

• how many rooms in hotel
  
  
  • Friday, 14 June 2024
  • 400 + rooms in total

  ---

• Hi do you have couples massage?
  
  
  • Monday, 15 January 2024
  • Yes we do have, let us know your mobile number and we will get back to you.

  ---

• hi what time does the cocktail boat come around go the lagoons
  
  
  • Monday, 15 January 2024
  • The cocktail boat will be at 2 pm then at 3 pm and the last one at 5 pm

  ---

• do we have access to the beach?Can we have earlier check in on the 1st if we want to stay 2 nights. It’s my partner’s birthday
  
  
  • Tuesday, 17 March 2020
  • If you are our in-house guest, yes you have access to the beach.
    Early check in can be requested however subject to availability, you can use all open facilities while you are waiting for your room.
    
    Advance Happy Birthday to your Partner!
    We will provide red velvet cake for the celebrant.
    
    May we ask your Booking reference number to update your booking.

  ---

• As a hijabi can I wear a burkini at your pools and lagoons
  
  
  • Saturday, 18 February 2023
  • Please be informed that you can dress as you please,whatever makes you comfortable

  ---

• If the check-in is 4 pm, what is the check out time?
  
  
  • Wednesday, 31 March 2021
  • Check-in time for the resort is from 15:00 hours and 16:00 hours for the residence.
    Check-out time is 12:00 hours for the resort and 11:00 hours for the residence.

  ---

• Hi , is it open for guest during eid holiday? If I book the room on Saturday to Monday?
  
  
  • Tuesday, 19 May 2020
  • Please note that our facilities is closed, the beach and Revo cafe is open and the room service is open 24hrs.

  ---

• Hi is this in ground floor ? Also with direct access to the lagoon from the room , please confirm
  
  
  • Sunday, 14 July 2024
  • Indeed premier lagoon access room is on the ground floor with direct access to the lagoon from your room

  ---

• I have booked standard room I want to upgrade to lagoon room . Is it possible ? I want to ask if breakfast can be giving in the swimming pool ?
  
  
  • Saturday, 27 August 2022
  • The upgrade is possible upon arrival subject to the room availability and upgrade fees are applicable.
    You need to book a villa with a private pool to order breakfast in the pool and you are unbale to use it in the public pools.
    
    

  ---

• For Deluxe Lagoon Access, is the pool is open. and is this room are enough for 2 adult and 2 child (6 Years, and 3 Years)
  
  
  • Sunday, 5 July 2020
  • Yes, it has direct access to lagoon pools and it can accommodate 02 adults and 02 children (below 12 years old).

  ---

• Do you have room with private pool and how much is it if I want to book from 30 to 31 March
  
  
  • Monday, 15 March 2021
  • Please be informed that the room type that comes with a private pool is only the One Bedroom Beach Pool Villa.
    You may contact directly the hotel or check availability directly on Booking.com.

  ---

• Hi, Can you advise if the lagoon pools are open along with the restaurants. Sorry but when people have asked previously there is no date showing on the questions.
  
  
  • Saturday, 26 September 2020
  • Please be informed that lagoon pools are not closed or along with restaurants.
    We have 03 lagoon swimming pools in the whole hotel located near the spa, teens club and Residence Buildings.

  ---

• Any night club is there ?
  
  
  • Tuesday, 2 August 2022
  • Please note that we don’t have a night club inside of the resort.

  ---

• What time does breakfast start?
  
  
  • Monday, 22 August 2022
  • From 07:00 am to 11:00 am

  ---

• how much is the Turkish morrocon bath
  
  
  • Monday, 25 March 2024
  • kindly note that the Turkish Morocco bath per person is AED 630 for 60 minute.

  ---

• Hi 5 people can stay in the same room?
  
  
  • Sunday, 23 November 2025
  • Deluxe Lagoon Access Max 3 Adults 01 Kid or 02 Adults 02 Kids

  ---

• This the whole apartments
  
  
  • Sunday, 3 July 2022
  • Kindly clarify your question please.

  ---

• hello are the pools still closed?
  
  
  • Thursday, 3 December 2020
  • All pools are open and can be access.

  ---

• Do you have speed boast bike rides??
  
  
  • Friday, 17 July 2020
  • Kindly clarify your question please

  ---

• Do you serve food over Ramadan , and room service ?
  
  
  • Saturday, 7 March 2020
  • Yes, we do serve food during Ramadan. It will be normal operations however loud music and entertainments are not allowed.

  ---

• Hi In the beach pool villa, Can I control temperature of the private pool? If yes, what is the maximum temperature?
  
  
  • Tuesday, 16 January 2024
  • Regarding your message, we would like to inform you that our pool temperature can set up for maximum to 32 degrees warm.

  ---

• Hi…is it possible to pay for an early check in? We arrive at Dubai airport at 8am and I noticed your check in policy is 4pm. Many thanks!
  
  
  • Tuesday, 1 November 2022
  • You may pre-book additional night to guarantee early check in

  ---

• Hi, we are two adults and two children (15, 9 years old) Can we book the deluxe lagoon access room ?
  
  
  • Sunday, 16 July 2023
  • Kindly be advise that you are under the legal age .

  ---

• Is flying a drone allowed on the property? As it falls under free fly zone.
  
  
  • Saturday, 27 August 2022
  • Please note that the drones are not allowed to fly inside the property.

  ---

• Is there an all inclusive option
  
  
  • Thursday, 24 September 2020
  • Only half board option.

  ---

• Is a thing planned for New Year’s Eve?
  
  
  • Tuesday, 30 June 2020
  • We have no information yet in regard of New Year's Eve.

  ---

• Hi there, do you have entire villas that one could rent out for a party?
  
  
  • Thursday, 24 October 2024
  • For how many people you are looking for

  ---

• What facilities are there for kids under 5? Kids pool/sides? Kids club? Soft Play? Swing park?
  
  
  • Sunday, 12 November 2023
  • Kindly be informed that for kids we do have kids club

  ---

• Hello, are your pools open if you book the water villa?
  
  
  • Tuesday, 26 May 2020
  • Please be inform that our pool is close.

  ---

• Does the half board option include soft drinks etc in the restaurants? Can food be ordered to the room as part of the half board offering?
  
  
  • Thursday, 12 September 2024
  • Drinks not including in HB package and you have HB only in restaurant in room its chargeable.

  ---

• Can I book this apartment for 2 adults and 3 children (13,11,9 years old)??
  
  
  • Sunday, 30 July 2023
  • Good Afternoon, One Bedroom Apartment will be only for 2 adults and 2 children. As per hotel policy above 12 years old children will be considered as an adult

  ---

• Hi We are three people, is there an extra bed ??
  
  
  • Saturday, 25 June 2022
  • Yes we do provide an extra rollaway bed at an extra cost for the 3rd person.

  ---

• Hi, what time is check in?
  
  
  • Thursday, 16 June 2022
  • Please be informed it is 3 pm in the resort and 4 pm in the residences

  ---

• Dose the premier lagoon access fit for 2 adult and 2 child (6years and 3 years)?
  
  
  • Saturday, 27 March 2021
  • The Premier Lagoon Access can only accommodate 02 adults and and 01 child. The Deluxe Lagoon Access can accommodate 02 adults and 02 children.

  ---

• ensuite bathroom
  
  
  • Tuesday, 20 June 2023
  • Kindly be informed that we do not have ensuite bathroom

  ---

• Does the one bedroom apartment have a second toilet / powder room?
  
  
  • Thursday, 22 December 2022
  • please be informed it has one bathroom and 2 wash rooms

  ---

• Hi I wanted to know in which of your direct Lagoon access we can have accommodation for 3 adults ( 3rd person on extra bed or sofa bed) Thanks
  
  
  • Friday, 8 November 2024
  • The Premier Lagoon Access Room can accommodate up to a maximum of 3 Adults. A 3rd Adult supplement charge will apply which will include an extra rollaway bed.

  ---

• are visitors allowed in the room
  
  
  • Tuesday, 15 August 2023
  • Please be informed visitors are allowed however they need to pass by reception along with valid id proof , to us hotel facility need to pay AED 250 per person

  ---

• can i have extra bed instead of sofa
  
  
  • Saturday, 6 August 2022
  • One extra bed can allocate in this room category and its chargeable according to the age of the 3rd person.

  ---

• I am a Dubai resident, am I required to take a Covid test before I can stay at the property for a staycation?
  
  
  • Saturday, 3 October 2020
  • No you do not have to have a covid 19 test if you are UAE resident

  ---

• ?????????'????''?'a?????z?? ??#''?sazzs
  
  
  • Wednesday, 30 September 2020
  • Please clarify your inquiry.

  ---

• What is the difference between delux and premier lagoon access rooms
  
  
  • Sunday, 19 January 2025
  • The difference is that the Deluxe room has an extra sofa bed installed in the room for an extra person

  ---

• For this one bedroom. Will you allow 5 people? Is there any additional charge for it? Thanks
  
  
  • Saturday, 16 July 2022
  • Maximum occupancy for this room is 3 adults. Alternatively we also have a Two Bedroom apartment.

  ---

• What does the full board include ?and how much is it ?
  
  
  • Sunday, 20 August 2023
  • Guests on Full Board can dine food only; beverage not included except for breakfast where coffee, tea, and juices your booking is confirmed on bed and breakfast basis if you would like to upgrade to full board costs AED 260.00 per adult per night.

  ---

• How much is the dinner buffet per person at the hotel ?
  
  
  • Monday, 20 June 2022
  • For our Half Board we charge AED 130 per person

  ---

• which room has the glass bottom floors?
  
  
  • Sunday, 28 March 2021
  • Please be informed that the One-Bedroom Over Water Villa is the room type that has this feature.

  ---

• Is there additional discount for UAE residents
  
  
  • Sunday, 29 November 2020
  • UAE Residents Staycation Special (- 25% discount Food and Beverage. In-Room Dining not included. - 25% discount of selected activities and spa - Book now for any stay up to 20 December 2020 (blackout dates apply) - Rate is subject to taxes and fees.

  ---

• Hello, we are planning a stay at the hotel on Oct 30-31. Will the lagoon pool be open for access by then? Thank you.
  
  
  • Tuesday, 13 October 2020
  • This is only for 01 night? How many adults and children (below 12 year old) will be staying?
    
    Please advise.

  ---

• i want the private villas but we are 3 adults and 1 15 years old can I take the one bedroom?
  
  
  • Thursday, 24 September 2020
  • Maximum 3 adults only. Or 2 adults and 1 child

  ---

• Is the 1 Bedroom apartment suitable for 2 adults and 2 small children ?
  
  
  • Tuesday, 25 February 2020
  • One Bedroom Apartment can accommodate a maximum of 3 adults and 1 child or 2 adults and 2 children.
    Children should be 11 years old and below.

  ---

• Are soft drinks included in a half board package ?
  
  
  • Saturday, 19 November 2022
  • Not included

  ---

• How many guest per room? 4 is it ok?
  
  
  • Sunday, 20 October 2019
  • Please provide what room type are you looking for.
    For 04 adults, our Two Bedroom can accommodate all of you.

  ---

• What’s the max guest number In the bedroom apartment ?? Kindly advise pls :)
  
  
  • Sunday, 31 January 2021
  • 3 Adults and 1 child below 12 years old

  ---

• Can we smoke inside the rooms
  
  
  • Sunday, 5 April 2026
  • Please note that we are a non smoking hotel. You can so the smoking on the balcony area of the room and not inside the room please.

  ---

• Hi Kindly advice 1) in the lagoon access room is the water temperature controlled 2) can we order food from Zomato to have in the room
  
  
  • Sunday, 5 April 2026
  • Lagoon swimming pools are temperature controlled. It is maintained to 29 degrees Celsius all throughout the year. Also, you may order from outside food companies. However, you have to pick it up yourself in the reception.

  ---

• What room types have access direct to the pool?
  
  
  • Sunday, 5 April 2026
  • The only room types that has direct access o the pool from the balcony of the room is Premier Lagoon Access Room and Deluxe Lagoon Access Room.

  ---

• Does the water sport center offer jet Ski ?
  
  
  • Sunday, 5 April 2026
  • Yes our watersports do offer jetski

  ---

• Could we use a lagoon room if we have 2 children but 1 is only 7 months so would only need a cot?
  
  
  • Sunday, 5 April 2026
  • Good day
    The Deluxe Lagoon view or Deluxe Lagoon access room would be perfect. There is a Sofa bed for children under 12 and we can request a baby cot for the infant.

  ---

• if I book a lagoon view room, we can swim n the lagoon pool?
  
  
  • Sunday, 5 April 2026
  • Yes you can

  ---

• If i book the standee room so I can use the pool and beach right ?
  
  
  • Sunday, 5 April 2026
  • Yes you can still use the all the hotel facility.

  ---

• Hi, am planning for a stay on 19th July for 2 nights and interested fir Deluxe Lagoon access room. Will Lagoon pool will be opened by that time?
  
  
  • Sunday, 5 April 2026
  • Please be informed that the lagoon pool is open 24/7.

  ---

• Hello is this room good for 2 adults and 2 children I mean one king bed and 2 extra bed for children
  
  
  • Sunday, 5 April 2026
  • Note that Deluxe Lagoon View can accommodate 2 adults and 2 children of less than 12 years. There will be either 1 king bed or twin beds. Sofa bed for 1 child and extra bed for the second child subject to availability at the resort

  ---

• Hello This type of room can access to lagoon ??
  
  
  • Sunday, 5 April 2026
  • Kindly be informed its located on the first floor you will be needed to use to stairs to access the lagoon

  ---

• Does half-board option covers a selection of restaurants in the hotel or is it only served at the hotel’s main restaurant?
  
  
  • Sunday, 5 April 2026
  • It covers a selection of restaurants.

  ---

• Who can help with my visa
  
  
  • Sunday, 5 April 2026
  • Please send us in the hotel to assist you for visa.

  ---

• Do you have connected rooms
  
  
  • Sunday, 5 April 2026
  • Yes we do have and is subject to availability.

  ---

• do u have salon hair style ??
  
  
  • Sunday, 5 April 2026
  • yes we do have saloon hair style

  ---

• do we have to use the stairs to access the pool?
  
  
  • Sunday, 5 April 2026
  • Please note that the Premier Lagoon Access room is located on the ground floor and have direct access to the lagoon pool from the terrace.

  ---

• Is these villa have privete pool
  
  
  • Sunday, 5 April 2026
  • Our villas with private pool is the room category One Bedroom Beach Pool Villa.

  ---

• Hi, Can we directly go to the lagoon from our room ?
  
  
  • Sunday, 5 April 2026
  • Please note that the room that have direct access to the lagoon pool are the Premier Lagoon Access room and the Deluxe Lagoon Access room.

  ---

• How could I know the fee for the evening entertainment?
  
  
  • Sunday, 5 April 2026
  • Kindly advise on what evening entertainment means?

  ---

• Hi, is a sofa bed available in a Deluxe Lagoon Access room?
  
  
  • Sunday, 5 April 2026
  • Yes, there is sofa in Deluxe Lagoon access room that can be prepared and arrange into bed.

  ---

• Is it allowed to smoke on the veranda of the pool access rooms ?
  
  
  • Sunday, 5 April 2026
  • Please note that you are allowed to smoke on the terrace of balcony of your room

  ---

• Hi, Do you have rooms with a kitchen? Also if I book a room without breakfast, how much will the breakfast be charged at the property? Best Mary
  
  
  • Sunday, 5 April 2026
  • A kitchen will only be available at the apartment rooms. If you wish to add breakfast there will be additional charge of AED 160 per person.

  ---

• Can we add another small bed to the room as 3 adults?
  
  
  • Sunday, 5 April 2026
  • Certainly we will be providing an extra roll a way bed for the 3rd Adult

  ---

• Do the deluxe lagoon access rooms have a sofa bed for a child to sleep in or can we add an additional bed for an extra cost .
  
  
  • Sunday, 5 April 2026
  • It does come with a sofa bed and we also provide extra roll-away beds for children below 11 years

  ---

• Hi I would like to book half board but I cannot find this option please advise how can I go ahead with booking half board in the deluxe lagoon access
  
  
  • Sunday, 5 April 2026
  • You can upgrade your meal plan at the time of check in with front desk team

  ---

• What is the difference between deluxe room access and premiere lagoon access? I need your advice to choose the best room with lagoon access
  
  
  • Sunday, 5 April 2026
  • Please note that the main difference between the Deluxe and Premier Lagoon Access Room is the size, the number of occupants can stay and the sofa that can be converted in to bed that the Deluxe has.

  ---

• I went to organize for birthday
  
  
  • Sunday, 5 April 2026
  • Good Morning dear guest,
    
    Have you made a booking with us or not yet, if yes please provide us your confirmation number we will put a note for that event and you will receive a cake from our side as a complimentary.

  ---

• Hi, I just wanted to confirm, the private pool does have shutters which can close it from the beach access? I am looking for absolute privacy. Thanks
  
  
  • Sunday, 5 April 2026
  • the private pool is located in the villa and is fully private,no one can see you from outside

  ---

• Can I request an extra bed in Deluxe Lagoon, and how much it will be?
  
  
  • Sunday, 5 April 2026
  • Please note that we can place extra bed in the Deluxe Lagoon Room. We wish to inform you that a child as from 12 years old is considered as an adult. Upon reservation process, please place the correct number of adult and children

  ---

• Hi, the taxes are they included in the bill
  
  
  • Sunday, 5 April 2026
  • i'm not able to see the bill please visit us here at the hotel to assist you more.

  ---

• Hi there can you please advise children’s club availability and cost. Also for babysitting on an evening. 28/8 - 04/09. Thank you!
  
  
  • Sunday, 5 April 2026
  • Kids club services are complimentary for in house guests ( 04 years old and above only). Baby sitting services are on chargeable basis AED 80 per hour ( from 07am to midnight) AED 105 midnight to 07:00 am

  ---

• Are the lagoon swimming pools still closed ?
  
  
  • Sunday, 5 April 2026
  • Kindly be informed all our pools are all open ,and lagoons are open 24 hours

  ---

• My anniversary on Dec. I would like to know if you have any special servers for that? Like complimentary cake, special dinner seating?
  
  
  • Sunday, 5 April 2026
  • For The special anniversary occasion. We'll try our level best to arrange something special, Small Red Velvet cake compliments of the hotel.

  ---

• Hi. Do you offer discounf fazaa card holders?
  
  
  • Sunday, 5 April 2026
  • Please us in the hotel. Thank you.

  ---

• It’s terrace direct to the swimming pool?
  
  
  • Sunday, 5 April 2026
  • Please note its located on the first floor ,you will be needed to use the stairs to access the pool

  ---

• Hi my family & I would like to get a day pass to access facilities &have a spa. Would that be possible to do in the next day or 2 and how much is it?
  
  
  • Sunday, 5 April 2026
  • You can call the spa and check with them if they can accommodate you, For the Beach Access and the Swimming pools it will be only for our in-house guest only.

  ---

• Is the priemier lagoon access rooms available and/or open to use for swimming?
  
  
  • Sunday, 5 April 2026
  • Yes, the premier lagoon access rooms are available and open to use for swimming pools

  ---

• Hi need room for 1 night but I like book room But I want to book exactly the room that overlooks the pool
  
  
  • Sunday, 5 April 2026
  • That would be the premier lagoon access room or Deluxe Lagoon Access room

  ---

• Hi Is this room is directly on the pool so i can enter the pool from my balcony
  
  
  • Sunday, 5 April 2026
  • The Lagoon Access Room has direct access to the Lagoon Swimming Pools

  ---

• Hi can unmarried couple stay in the room? Can we have visitors to the room during day time? Any restrictions regarding above two?
  
  
  • Sunday, 5 April 2026
  • Yes you can stay in the room and have visitors.

  ---

• Breakfast, lunch and dinner available
  
  
  • Sunday, 5 April 2026
  • Yes we have

  ---

• Hello looking to book the hotel for our anniversary. Would the hotel be able to offer something special. Also how much the snorkelling?
  
  
  • Sunday, 5 April 2026
  • We can offer a anniversary cake to celebrate with you. We have a snorkeling scoter activity at AED 550 for 30min

  ---

• Hello, What is the difference between Premier Lagoon Access and Deluxe Lagoon Access? Is the a difference is the lagoon depth
  
  
  • Sunday, 5 April 2026
  • Premier Lagoon Access Room:
    47sqm in size
    Direct access to the lagoon from your private terrace
    
    Deluxe Lagoon Access Room:
    54 sqm in size
    Direct access to the lagoon from your private terrace

  ---

• Hi, is the hotel now fully operational? The pools the lagoons, the restaurants?
  
  
  • Sunday, 5 April 2026
  • Yes, all operational.

  ---

• Hi do you have lagoon acsess ?!?
  
  
  • Sunday, 5 April 2026
  • Yes, we do have Lagoon Access and are subject to the availability on the dates you may inquire.

  ---

• What room would be better for easy excess to beach and pool for a person with walking mobility
  
  
  • Sunday, 5 April 2026
  • Premier and Deluxe Lagoon Access

  ---

• Hey! We would like to book half board but can we select breakfast and lunch instead of dinner? Thanks!
  
  
  • Sunday, 5 April 2026
  • Yes, You can do that.

  ---

• Do you arrange birthday cake for my bestfriend?
  
  
  • Sunday, 5 April 2026
  • As a compliment from the hotel we will provide cake in the evening, we hope you enjoy it with us

  ---

• Hi for wedding anniversary do you give any complimentary?
  
  
  • Sunday, 5 April 2026
  • Please note that we have the pleasure of offering complimentary cake. For any special decoration, it will come with additional charges

  ---

• With the covid19 situation, can we still swim in the lagoon when we take the direct access room?
  
  
  • Sunday, 5 April 2026
  • Yes, Kindly note that all the hotel facility are open and our Lagoon Swimming Pools are open 24hrs

  ---

• I have ordered a premier room with lagoon view. Can you please answer if a room is located in the mail building or in the one of the buildings around?
  
  
  • Sunday, 5 April 2026
  • Premier lagoon rooms located in the lagoon in the first floor.
    

  ---

• Are the direct access from the room to lagoon open now?
  
  
  • Sunday, 5 April 2026
  • Yes, all our lagoons, swimming pool and the beach are open.

  ---

• is there a place to take a covid test and of yes is it free?
  
  
  • Sunday, 5 April 2026
  • Covid-19 Test will be chargeable

  ---

• Can you enter the sea and swim directly from the over water suite ?
  
  
  • Sunday, 5 April 2026
  • One Bedroom Overwater Villas have only several units that has access directly to the sea below it. Only the units which are close to the beach has access. Request to be allocated on this type of villa will be subject to availability.

  ---

• Hi, we have chosen your hotel for our special anniversary, we kindly request your management to provide us with a complimentary cake and drink please
  
  
  • Sunday, 5 April 2026
  • Firstly, we wish to express our gratitude for choosing to stay in our Hotel to celebrate your special anniversary.
    As a compliment from the hotel we can provide cake. Kindly provide us with your confirmation number.

  ---

• Hello, we are thinking of staying in your hotel in November for two weeks with our three years old daughter. Will she be allowed in kinder club? Do you have any entertainment in the hotel? Are the pools heated in November and is it possible to swim the sea at that time? Thank you
  
  
  • Sunday, 5 April 2026
  • The child will be allowed in our kids club. Our pools are heated through out the year maintaining a temperature of 28 degrees all year round. Yes you can still swim in the beach. We have watersports, the spa, and 7 restaurants on site.

  ---

• Hi, can I swim in the sea if I stay at your hotel? Thanks.
  
  
  • Sunday, 5 April 2026
  • Yes, you can

  ---

• I wish to book a sea view room
  
  
  • Sunday, 5 April 2026
  • Kindly send inform us when you wish to book

  ---

• Hi Has the lagoon opened for a swim ? Thank you
  
  
  • Sunday, 5 April 2026
  • All our Lagoon Swimming pools are open 24HRS.

  ---

• Hi Do you Indian Vegetarian options for Lunch and Dinner
  
  
  • Sunday, 5 April 2026
  • We have vegetarian items in the menu.

  ---

• Hi, does this room have a fridge ?
  
  
  • Sunday, 5 April 2026
  • Yes there is a mini fridge

  ---

• Hello, my son, ADAM, will turn 4 on the 6th of July, we are staying from 2nd to 8th of July, will be there any complimentary cake or room decoration?
  
  
  • Sunday, 5 April 2026
  • As a compliment from the hotel we can provide cake, should you wish to arrange a room decoration of flowers and balloons there will be an additional supplement charges.
    
    
    
    

  ---

• Do the lagoon access rooms have good sun exposure all day. On some of the photos they look shaded
  
  
  • Sunday, 5 April 2026
  • Please note that sun exposure will depend on the room location

  ---

• We are three adults and onev13 year old. Can the lagoon access room accommodate us all?
  
  
  • Sunday, 5 April 2026
  • Note that child as from 12 years old is considered as an adult. We would recommend to book either the Deluxe Family Lagoon Access room or 2 units of the Premier Lagoon Access room or 2 units of the Deluxe Lagoon Access room

  ---

• Can u provide crib for baby? Or join the twin beds, or provide double bed instead of twin We have a 9 month baby and a 2 year old
  
  
  • Sunday, 5 April 2026
  • We can provide baby crib in the rooms free of charges, the second child can share the bed with you, or we can add another crib if the room size you booked allows.

  ---

• Hi, is the Lagoon, pool and beach facilities open in July? Any scheduled maintenance planned?
  
  
  • Sunday, 5 April 2026
  • Yes, it is open.

  ---

• Due to ongoing Covid-19 situation, are all pools and facilities still open as normal currently?
  
  
  • Sunday, 5 April 2026
  • All our pools and hotel facilities are open

  ---

• Hi, is everything in the resort open now, including the pools, lagoon, beach & cafes?
  
  
  • Sunday, 5 April 2026
  • Please note our hotel facilities are fully open and functioning including the beach and pools and lagoons.

  ---

• For “deluxe lagoon view room” guests which in the first floor, can we use the lagoon or its only restricted for “lagoon access room” ??
  
  
  • Sunday, 5 April 2026
  • Note that the guest staying in the Deluxe Lagoon View room can also use the lagoon pool.

  ---

• Hi there any villa or just a room only
  
  
  • Sunday, 5 April 2026
  • You can check on booking.com we have rooms and villas as well.

  ---

• I’m going to stay in the lagoonroom 8-12 June my husband’s birthday is on 13 June, but we can’t stay till 13, can u make a complementary arrangement ?
  
  
  • Sunday, 5 April 2026
  • Firstly, we wish to express our gratitude for choosing to stay in our Hotel to celebrate your husband’s birthday.
    
    As a compliment from the hotel we can provide cake.
    
    Provide us with your booking number.

  ---

• Hi can you tell me please what is pool temperature in March?
  
  
  • Sunday, 5 April 2026
  • The pool temperature is controlling by our engineering team ,they can make the temperature up to 29
    Reservation Team.

  ---

• What restaurants are there
  
  
  • Sunday, 5 April 2026
  • Crescendo – All Day Dining Restaurant serving international cuisine
    ? Mekong – Asian Restaurant
    ? Bushman’s Restaurant and Bar – Australian Grill & Steak restaurant 
    ? The Beach House – Mediterranean Restaurant 
    ? Revo Café – Urban eatery 

  ---

• Hello can hotel guests use the spa facilities without booking a treatment? Thank you
  
  
  • Sunday, 5 April 2026
  • Yes you can, it is advised to book prior. You also have to be a guest staying with the hotel.

  ---

• do they have parking
  
  
  • Sunday, 5 April 2026
  • Yes we do have parking

  ---

• Hi so the lagoon access room is it as you walk out the room you are in the lagoon? Also is there a lot to do for kids ?
  
  
  • Sunday, 5 April 2026
  • That is correct. We do have a kids pool, kids and teens club which is open daily.

  ---

• Hi - I am trying to make reservations for this week as we are staying at your resort. Crescendos doesn’t have anything at all - can we just walk in?
  
  
  • Sunday, 5 April 2026
  • Yes for Crescendo you do walk in

  ---

• Hi, Just to re type my previous question, can you use the Lagoon pool if you have a Lagoon View Room?
  
  
  • Sunday, 5 April 2026
  • Yes the lagoon view room is on the first floor,through the staircase you will have access to the pool

  ---

• Pool Direct access which room
  
  
  • Sunday, 5 April 2026
  • Note that the room with direct access to the lagoon pool is Premier Lagoon Access Room and Deluxe Lagoon Access Room.

  ---

• Dose two bedroom apartment have a sofa bed?
  
  
  • Sunday, 5 April 2026
  • Without sofa bed, however we can arrange extra bed

  ---

• Is there a women's salon?
  
  
  • Sunday, 5 April 2026
  • Yes we have, it is called Zaki Salon

  ---

• Hi. Do you provide iftar and suhoor? We are fasting
  
  
  • Sunday, 5 April 2026
  • Kindly be informed that we do provide iftar and suhoor in the hotel

  ---

• The pool still closed ?
  
  
  • Sunday, 5 April 2026
  • all the hotel facility is open and all swimming pools as well

  ---

• Do you have private pools for couples with the room inclusive?
  
  
  • Sunday, 5 April 2026
  • Yes you check online

  ---

• What is the lagoon that offers the most privacy? Is it lagoon 2?
  
  
  • Sunday, 5 April 2026
  • Please note that all the lagoon are common lagoon pool for use by our guests at the resort

  ---

• Hi I would to surprise my frnd Nd his wife for his birthday cake can sent ASAD SATII His cuming with his wife there
  
  
  • Sunday, 5 April 2026
  • please provide us with the booking details so we can a place a request.

  ---

• I could not find the Premium Lagoon room which has direct access to the pool. Is it possible to decorate the room romantically before we check-in?
  
  
  • Sunday, 5 April 2026
  • Premier Lagoon Access Room sometimes have a minimum stay of 2 or more nights depending on the dates. We do offer room or bed decoration which is chargeable at AED 600.

  ---

• Hii, are your pool area available when one goes for ''Premier Lagoon View Room '' ? Also, how do I select the option on the ground floor with the beds instead of first floor? Thank you!!
  
  
  • Sunday, 5 April 2026
  • All our lagoon swimming pools can be used by all our in-house guests. If you prefer the room on the ground floor with direct access to the lagoons, please book Premier Lagoon Access Room or Deluxe Lagoon Access Room.

  ---

• Hi I want to ask about the toilet is there water
  
  
  • Sunday, 5 April 2026
  • Please note that there is water in the toilet.

  ---

• what is the temperature of the lagoon pool water ?
  
  
  • Sunday, 5 April 2026
  • We maintain a temperature of 29 Degrees all year round

  ---

• Howz the pool privacy for the one bedroom? Is it 100% private from front and sides?
  
  
  • Sunday, 5 April 2026
  • Yes, for one bedroom beach pool villa is with private pool

  ---

• Dears my question the location for the two bed It views to the see or to pools BR
  
  
  • Sunday, 5 April 2026
  • Dear Guest,
    
    If you are pertaining to the Two Bedroom Apartments, the view of the balcony of this room can either be sea view facing Burj Al Arab or hotel view facing the resort. It will be subject to availability.

  ---

• Hello I’d like to know if you have a half board option for one bedroom apartment? Also do you have differs restaurants on site? international buffets
  
  
  • Sunday, 5 April 2026
  • Please note that we do offer half board option, which is available at the various restaurants in the resort

  ---

• Lagoon swimming pool active or not
  
  
  • Sunday, 5 April 2026
  • Please note that our lagoon pool is open for our guests to swim

  ---

• Lagoon access room still available
  
  
  • Sunday, 5 April 2026
  • Note that we have Premier Lagoon Access room and Deluxe Lagoon Access room at the resort

  ---

• Hi , is there a private pool for the room ?
  
  
  • Sunday, 5 April 2026
  • The only room type that comes with a private pool is the One Bedroom Beach Pool Villa.

  ---

• Hi, our flight arrives at 6am what is your early check in policy? Thanks
  
  
  • Sunday, 5 April 2026
  • Early check in is subjected to availability upon arrival. We can put a note on the booking regarding this request. Alternatively you can pre-book the room by reserving it for the night before, this way the room would be available upon arrival.

  ---

• Hi, do over water villas have sun loungers on the terraces ? Also are the terraces private or overlooked from the left and right?? Thanks in advance
  
  
  • Sunday, 5 April 2026
  • Overwater villas do have sun loungers. The Terraces are semi private.

  ---

• Hi, the reservation is include free access to the beach or there is extra charge ?
  
  
  • Sunday, 5 April 2026
  • You can access our hotel beach if you stay with us

  ---

• Hi I want to organize lovely dinner for my husband
  
  
  • Sunday, 5 April 2026
  • Please right to us in the hotel and will will assist you.

  ---

• Hi , is the room door directly to the pool? Is it apartments or shallet?
  
  
  • Sunday, 5 April 2026
  • Please be informed that the Premier Lagoon Access Rooms and the Deluxe Lagoon Access Rooms are the room types with direct access to the pool from the terrace of rooms. Apartments are located on a residential building and no direct access to pool.

  ---

• i want ask you have privt swiming pool?
  
  
  • Sunday, 5 April 2026
  • Private swimming pool is only located in our Villa, it's called One Bedroom Beach Pool Villa and Two Bedroom Beach Pool Villa.
    
    Thank you

  ---

• Hello, do you have beach activities, especially parasailing?
  
  
  • Sunday, 5 April 2026
  • You may book for parasailing at the Water sports counter that is on the beach. To note that water sports are managed by an independent company.

  ---

• Do rooms have private pools?
  
  
  • Sunday, 5 April 2026
  • One bedroom and two bedroom villa with private pool

  ---

• With the COVID-19 situation, are the lagoon pools still accessible for people to swim in?
  
  
  • Sunday, 5 April 2026
  • Please note that the lagoon pool is still accessible for our guest.

  ---

• Is legoon access open and allowed? I heard access from the deluxe room was closed due to pandemic restrictions? If open, What time does it close? Thnx
  
  
  • Sunday, 5 April 2026
  • All our hotel facilities is open

  ---

• Hi which restaurants are included in the half board option at the hotel?
  
  
  • Sunday, 5 April 2026
  • All our restaurants in the hotel accommodate Half board

  ---

• How to book a pool access room
  
  
  • Sunday, 5 April 2026
  • Dear Guest,
    
    The room type that only has direct access to the pool from the balcony of the room is Premier Lagoon Access Room and Deluxe Lagoon Access Room.

  ---

• Hi there! Could you please tell me if there are any quarantine requirements for vaccinated and non vaccinated people?
  
  
  • Sunday, 5 April 2026
  • Kindly contact the embassy accordingly

  ---

• Direct pool access available this room , and ground floor or first floor
  
  
  • Sunday, 5 April 2026
  • Please note that the Premier Lagoon View room is located on the first floor, Thus this room does not have direct access to the pool.

  ---

• We have 2 kids aged 8 and 11. Will they have to share the sofa bed or can we request an additional rollaway bed?
  
  
  • Sunday, 5 April 2026
  • They can share the sofa it will be fit them or you can request an additional rollaway bed free of charge for the children below 12 Years old

  ---

• Dose hotel facilities working? Dose kids club working?
  
  
  • Sunday, 5 April 2026
  • Yes, all of our facilities are currently open. Our Kids Club also open

  ---

• Is the swimming pool open?
  
  
  • Sunday, 5 April 2026
  • Yes, the swimming pool is open

  ---

• My anniversary on January, do you have any special things for that?
  
  
  • Sunday, 5 April 2026
  • We can offer a complimentary cake for you or alternatively we can do room decoration which is on a chargeable basis and needs to be booked prior.

  ---

• Hi, what is the difference between the premiere lagoon access and the Felix lagoon access?
  
  
  • Sunday, 5 April 2026
  • Premiere lagoon access is 47 sqm and the deluxe lagoon access is 52 sqm.

  ---

• Good afternoon I want to know there is a connection room access to the pool ??
  
  
  • Sunday, 5 April 2026
  • Please note that the room that has direct access to the lagoon pool is the Premier Lagoon Access room or the Deluxe Lagoon Access room

  ---

• Dose a two bedroom apartment have a washing machine and a dryer?
  
  
  • Sunday, 5 April 2026
  • We do have Washing machine, but we do not have a clothes dryer.
    We do have Hair dryer if that is what you mean.

  ---

• Hi will the pool be open August 6th till 11th. And can we use all the facilities such as pool and beach sun loungers with the Premier Lagoon View Room
  
  
  • Sunday, 5 April 2026
  • Yes our pool is open

  ---

• Hello. What is the difference between deluxe lagoon view and deluxe lagoon access? Which one is connected directly to the pool? Thanks
  
  
  • Sunday, 5 April 2026
  • Deluxe Lagoon View room is located on the first floor while Deluxe Lagoon Access room is on the ground floor with direct access to the lagoon pool

  ---

• Hi , we land on 19th august at 7:50am by the time we get to the hotel probably be 9am can we please have an early check in as your check in time .
  
  
  • Sunday, 5 April 2026
  • early check in will be subject to availability as per the hotel policy. you can use the resort facilities until the team will prepare the rooms for you.

  ---

• ????????????, ????? ?? ?? ??????? ???? ?? ??????????? ???????, ??? ??? ??? ????? ?????, ?.?. ???? ? ?????????? ??????.
  
  
  • Sunday, 5 April 2026
  • Kindly contact our Anantara Palm Dubai Resort so to assist you with your inquiry in regards to the menu.

  ---

• Are pools or lagoon open in July 2022?
  
  
  • Sunday, 5 April 2026
  • Please note all our pools are open and functioning

  ---

• How does your standard room accommodate 3 adults? Description notes either a Double bed or two singles. Do you have any triple rooms?
  
  
  • Sunday, 5 April 2026
  • Yes this room can be two single beds or one king size bed and we can add extra bed for the 03rd adult.

  ---

• Hello, I want to book a suite whit lagon access but it’s not available. If we book a room with lagon view can we have the accès to the lagon?
  
  
  • Sunday, 5 April 2026
  • We do not have suite type on the lagoon swimming pool. We have only rooms, villas and apartment. If you book the lagoon view room, you can access the lagoon swimming pool however not direct from the balcony as it is on the second floor level

  ---

• Hi.Can a request early check in?
  
  
  • Sunday, 5 April 2026
  • Its normally subject to availability,just incase you come to the hotel and your room is not ready,we can store your luggage and you can use the hotel facilities.

  ---

• What time is check in on a Saturday?
  
  
  • Sunday, 5 April 2026
  • Standard checking time in the resort is 3 pm while the standard check in time in the Apartments is 4 pm

  ---

• Any discount??
  
  
  • Sunday, 5 April 2026
  • Kindly advise us which date would you like to stay with us.

  ---

• hi do you have a private swimming pool for room
  
  
  • Sunday, 5 April 2026
  • Please be informed that we have villas only with private pool called One bedroom beach pool villa.

  ---

• Can u provide a floating breakfast tray in the lagoon
  
  
  • Sunday, 5 April 2026
  • Floating breakfast is only available if you will book Villas.

  ---

• Hello Dear Could you please tell me about open facilities? It is possible to swim? Regards
  
  
  • Sunday, 5 April 2026
  • Kindly be informed we our lagoon pools that are open 24/7 for inhouse guests and we have our main pool open from 8am to 8pm for outside /inhouse guests and the beach too

  ---

• Hi, If you book a Lagoon View room above the lagoon Access rooms do you still get access to the lagoons too?
  
  
  • Sunday, 5 April 2026
  • Yes you will have access,the only difference is you have to use the stairs to access the pool

  ---

• How do you access this room? Is this room in one of the lagoon villas?
  
  
  • Sunday, 5 April 2026
  • Premier Lagoon View Rooms are located on the 1st floor of the villa blocks that are surrounding the lagoon pools. For you to access the pool, you need to go out of the room first, take the stairs outside to go down and walk towards the pool.

  ---

• Hi there can I check in at 11 am and my check out at 7bm and I want have day if possible thanx .
  
  
  • Sunday, 5 April 2026
  • Please note that we don't have a day use for the room, when you book the room you need to book it for 1 day.

  ---

• Do you provide transport from the International airport ( and to the airport)
  
  
  • Sunday, 5 April 2026
  • ...................................

  ---

• What time is check in?
  
  
  • Sunday, 5 April 2026
  • Our standard check in time is 3pm in the resort and 4pm in our Apartments.

  ---

• Hi, how long is the pool open?
  
  
  • Sunday, 5 April 2026
  • Please note that the lagoon swimming pool 24 Hours

  ---

• I want to ask you about room is have private swimming pool or only bath room ?!
  
  
  • Sunday, 5 April 2026
  • The room type that has a private swimming pool is One-Bedroom Beach Pool Villa and Two-Bedroom Beach Pool Villa.

  ---

• Do you have baby sitting available?
  
  
  • Sunday, 5 April 2026
  • Yes we do offer and its chargeable,contact the hotel for more details

  ---

• is there breakfast included?
  
  
  • Sunday, 5 April 2026
  • We have rate plans that has breakfast inclusive, please check the rate inclusion prior confirming the booking.

  ---

• Privet pool?
  
  
  • Sunday, 5 April 2026
  • Available only if you booked One Bedroom Beach Pool Villa.

  ---

• How much would be for homat alwatan card lagoon access from 17-19th jun?
  
  
  • Sunday, 5 April 2026
  • Please contact the hotel directly for governments discounts.

  ---

• how can I get half board rates for this resort
  
  
  • Sunday, 5 April 2026
  • Yes Sir you can add the half board to your booking at the additional charge of AED 130.00 Net Per Adult Per Day.

  ---

• Hello If we are 3 adults and 5 kids age 12-15-8-8 Could we accommodate in 2 bed room apartment? If yes there are any extra charge ?
  
  
  • Sunday, 5 April 2026
  • Kindly note children above 12 years are adults as per hotel policy.The 2 bedroom can only accommodate up to 6 persons only.You will be needed to book two units

  ---

• Do the pool areas have appropriate coverage in the summer months for visits in the hottest months?
  
  
  • Sunday, 5 April 2026
  • Please note that the pools in the hotel is not covered. However, we wish to inform you that you may use the lagoon pool in the night

  ---

• There is swimming pool for two bedroom ?
  
  
  • Sunday, 5 April 2026
  • The room type Two-Bedroom Beach Pool Villa has a private swimming pool.

  ---

• Hi when is the check in and check out timing
  
  
  • Sunday, 5 April 2026
  • Check-in time for the resort is from 15:00 hours and 16:00 hours for the residence.
    Check-out time is 12:00 hours for the resort and 11:00 hours for the residence.
    

  ---

• Please how to cancel
  
  
  • Sunday, 5 April 2026
  • Kindly provide us your booking number

  ---

• Please can I cancel my reservations
  
  
  • Sunday, 5 April 2026
  • Kindly provide us your booking number

  ---

• Hi is it with private swimming pool? And if a group how many person can be in one villa
  
  
  • Sunday, 5 April 2026
  • We do have private pool Villla Max in villa 02 adults 02 kids

  ---

• How much is the breakfast ?
  
  
  • Sunday, 5 April 2026
  • Our breakfast will be AED 160 per person

  ---

• does any of the one bedroom apartments have a private pool?
  
  
  • Sunday, 5 April 2026
  • Unfortunately ,,,, One bed room apartment has no be

  ---

• Hi, what is the benefits of joining the Discovery loyalty programme?
  
  
  • Sunday, 5 April 2026
  • You will have a very good discounted prices compare to anyone who is not a member, Also you have benefits during the stay such as Complementary WiFi, Daily Newspaper and 2 bottled drinking water at the start level.

  ---

• Hello .. my tickets is on 25 june this month I arrive dubai 5 am Can I check in early before 12 pm ? I will reserve 2 bedrooms
  
  
  • Sunday, 5 April 2026
  • Please note that the check-in time policy is as follows:
    Resort: 15:00
    Residence : 16:00
    We are unable to confirm early check-in, we suggest for early morning arrival to pre-book the room 1 day prior to avail the room upon arrival.

  ---

• Is all inclusive available and what is included in all inclusive?
  
  
  • Sunday, 5 April 2026
  • We don't have all inclusive in our hotel

  ---

• Hi, do you have cribs for babies?
  
  
  • Sunday, 5 April 2026
  • Please be informed we do offer baby cribs upon request to our guests

  ---

• Can You arrange private dinner next to the beach even though I’m not staying in your resort?
  
  
  • Sunday, 5 April 2026
  • Yes we can assist you in arranging for you but you will need to book in advance.

  ---

• Hello if I won’t to book the ground floor and directly to the pool only stairs how do I book for that and for 1 room 2 beds
  
  
  • Sunday, 5 April 2026
  • The room type name is should be mention lagoon access

  ---

• Good Afternoon,I have a little concern about booking a room, can unmarried couple stay in the same room or will that be a problem while checking in?
  
  
  • Sunday, 5 April 2026
  • Yes there no problem at all. any unmarried couple can stay in the same room

  ---

• Hello we would like to book for 2 adults 2 children and 1 infant needing a travel cot can we have this in the standard room please ?
  
  
  • Sunday, 5 April 2026
  • we do provide baby cot in our rooms, however standard room can't accommodate 2 adults 2 children and 1 infant

  ---

• Timing of swimming pool I want to book a room for 28 sep can u tell me that this date room are open or close
  
  
  • Sunday, 5 April 2026
  • Please note our lagoon pools are open for 24 hours and the main pool is open from 9am to 8pm

  ---

• How can I know if i make reservation room with private swimming pool??
  
  
  • Sunday, 5 April 2026
  • The room you are enquiring on is called the One Bedroom Beach pool villa. You can make the reservation directly with us or on booking.com

  ---

• Does the premier lagoon access rooms have a rain shower? Also do they have a refrigerator
  
  
  • Sunday, 5 April 2026
  • Only the apartments have refrigerator in the rooms. Also, rain shower and a separate bath tub is available in this room.

  ---

• My boyfriend and myself are coming in may, we have read up about many laws of Dubai and unmarried cohabiting. Would this be an issue
  
  
  • Sunday, 5 April 2026
  • that would not be an issue,in the UAE couples are allowed to stay together.

  ---

• Hi, I cant find the lagoon access rooms options, why are they closed?
  
  
  • Sunday, 5 April 2026
  • There are dates that Lagoon Access Rooms are sold out or fully booked. There are also some days that it requires a minimum length of stay of 2 or more nights due to limited availability.

  ---

• Hello Dose over the water rooms contain a swimming pool
  
  
  • Sunday, 5 April 2026
  • Over Water Villa doesn't have swimming pool.

  ---

• Hey does this apartment got 2 bed rooms or 1 bed room ?
  
  
  • Sunday, 5 April 2026
  • Two bedroom apartment has two rooms while one bedroom has one room

  ---

• Hi , the bed room separate from living room? I need bed room with separate living room
  
  
  • Sunday, 5 April 2026
  • we have one bed room apartment where is the living area is separate from the bed room.

  ---

• Hi I am looking for a night stay with private pool facility.
  
  
  • Sunday, 5 April 2026
  • Please note the availability for 1 night may vary depending on the dates. For the villa with private pool , you must book at least for 2 nights due to minimum length of stay restriction.

  ---

• Is this price for 2 rooms with 2 nights?
  
  
  • Sunday, 5 April 2026
  • yes we have rooms you check on booking.com and you cam book 2 rooms for 2 nights.

  ---

• Hello, is kidsclub possible with parents and child (3yrs) Or is it only for older kids without and parents not allowed?
  
  
  • Sunday, 5 April 2026
  • kids club is possible with parents and child 3yrs

  ---

• How can I cancel ? My reservation
  
  
  • Sunday, 5 April 2026
  • Please go to the confirmation of your booking and there will be an option there to cancel the booking.
    You may contact Booking,com directly as well through 8000 444 1492

  ---

• Hi, are pets allowed? We have 14kg beagle dog
  
  
  • Sunday, 5 April 2026
  • Kindly be informed pets are not allowed in the hotel

  ---

• Hi, do you have WiFi available free of charge ? Thanks
  
  
  • Sunday, 5 April 2026
  • Wifi is free to all our guests and is not chargeable.

  ---

• villa over the water can be for 4 it is 2 area
  
  
  • Sunday, 5 April 2026
  • Please note that we can accommodate a maximum of 2 adults and 2 children of less than 12 years or 3 adults in the One Bedroom Over Water Villa

  ---

• Hi I am interested in celebrating my wife’s 40th birthday at your resort in December , can the Lagoon view room accommodate 2 Adults and 2 Children
  
  
  • Sunday, 5 April 2026
  • It can accommodate 02 adult 01 child and one infant

  ---

• do you have free transfer from the airport?
  
  
  • Sunday, 5 April 2026
  • Please note we do not offer free transfers to and from the airport ,its on a chargeable basis upon request

  ---

• Are there discounts on the Flydubai Platinum card
  
  
  • Sunday, 5 April 2026
  • Please contact the hotel directly.

  ---

• Since now the weather is hot , is there is golf car take me to my water villa
  
  
  • Sunday, 5 April 2026
  • Yes we do have golf cart available 24 hours at the resort.

  ---

• Hi Ism coming in business trip to visit Expo Are you offering free transportation from/to airport?
  
  
  • Sunday, 5 April 2026
  • No we don't

  ---

• I going to stay there 14April till 22april. Is lagoon pool close during these dates?
  
  
  • Sunday, 5 April 2026
  • Please be informed that our lagoon swimming pools are open at the moment and is available for swimming 24 hours.

  ---

• What’s today price for beach villa?!
  
  
  • Sunday, 5 April 2026
  • Kindly let us know on which dates are you looking to stay, the number of nights, adults and children staying.

  ---

• hi do you have restaurant offers shisha and is available in one bed room over water villa ?
  
  
  • Sunday, 5 April 2026
  • Shisha will be served at the Lotus Lounge. All our rooms and villas are non smoking hence shisha is not allowed inside the room

  ---

• single room
  
  
  • Sunday, 5 April 2026
  • Please specify further you request for single room

  ---

• Can we bring down a small dog for a stay?
  
  
  • Sunday, 5 April 2026
  • Please be informed that pets are not allowed in our property.

  ---

• I’m trying to book but it is not accepting my request!! Although it shows that rooms are available I need your assistance
  
  
  • Sunday, 5 April 2026
  • Please to get to us at the hotel.

  ---

• What is the difference of standard room and standard room residence as the prices are different
  
  
  • Sunday, 5 April 2026
  • its same room type there is no difference on price

  ---