What are our guests' most frequent inquiries?

• Hi do you have a gym? Thankyou
  
  
  • Friday, 25 October 2024
  • Dear guest, I would like to inform you, that unfortunately there is no gym in our small boutique hotel, however you can enjoy a yoga session on our rooftop or have a relaxing time in our SPA. Kind regards, Recepcion Team

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• Hi, do you have any twin bedded rooms for myself and my adult daughter? Thank you
  
  
  • Friday, 24 February 2023
  • Dear future guest,
    
    We kindly inform you that we do have twin bedded rooms on request.

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• Hi, is the outdoor poor for use of all guests or just for certain room options? Thanks!
  
  
  • Friday, 21 June 2024
  • Thank you for your interest in Antigua Palma,
    The use of the pool is exclusively for our guests.

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• Hello, does your hotel have lifts as I would like to book with my mother who would struggle with too many stairs.
  
  
  • Friday, 5 April 2024
  • Dear Sir/Madam
    Thank you for your interest in Antigua Palma.
    The hotel has a lift to all three floors of our building,
    It is possible that some rooms may be a little further away from the lift entrance.
    I hope I have been helpful.
    Antigua Palma

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• We have a little dog. Are pets allowed in the hotel?
  
  
  • Thursday, 21 July 2022
  • Dear Customer,
    
    Thank you for your message.
    
    We regret to inform you that the hotel does not accept pets.
    
    Kind regards
    
    Reception Team

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• Hi which rooms have a balcony or doors with a veranda ? Thank you Sarah
  
  
  • Sunday, 13 August 2023
  • Sarah,
    We inform you that not all of our rooms have balconies due to the preservation of our 18th century building. You would have to book the superior, deluxe or Suite Palma room and request balcony as a preference, which is subject to availability.

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• Hi! When the description says parking, it always means it’s included in the price! 30 euros extra while we pay 360eur/room doesn’t make sense!
  
  
  • Monday, 21 August 2023
  • Dear guest, we infom that parking is an extra service of the hotel that can be added if necessary and therefore has an additional cost.

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• Is there a smoking area on the premises?
  
  
  • Thursday, 6 October 2022
  • Dear Guest, I would like to inform you that at we are a non-smoking hotel. We are sorry for the inconvenience and thank you for your understanding. Best Regards, Tifany Gómez I Front Desk Manager.

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• Hi. Can you use the spa and sauna whenever you like?
  
  
  • Friday, 14 March 2025
  • Dear Mr./Mrs.,
    All guests have a 45 minutes of private use of the Spa. Please, take note that due to the privacy of this area, access is subject to availability and it would be very appreciated if you could book it in advance.
    Kind regards,
    Reception

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• your deluxe double room with a king bed, 279 sq. ft, shows the room with beams on ceiling and other pictures of it do not, which room is it?
  
  
  • Thursday, 30 November 2023
  • Thank you for your interest in Antigua Palma. Every room in our hotel is different. If you have any preferences, for example a room with beams on ceiling, we kindly ask you tosend us a message and we will do our best to meet your expectations.

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• Hi - we are a party of 6 ladies. We need 3 twin rooms. Can you assist? Thx Amanda
  
  
  • Sunday, 22 October 2023
  • Dear Mrs. Amanda,
    
    Thank you for contacting us and for your interest in Antigua Palma.
    
    We kindly ask you to write your twin bed request in comments of your booking and we will do our best to meet your expectations.
    
    Kind regards,
    
    Front Desk
    
    

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• Do you offer massage services at the spa?
  
  
  • Wednesday, 12 July 2023
  • Thank you for your message,
    
    We certainly offer the service of treatments,
    We have our therapist with whom you can arrange your treatment.
    
    We remain at your disposal for any questions.
    Sincerely,
    Chantal Rubia
    Antigua Palma

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• I have 2 x bicycles - do you have safe storage where I can access when needed?
  
  
  • Friday, 2 June 2023
  • Dear Guest,
    Thank you for your message, being a small boutique Hotel, our storage spaces are very limited, and doesn´ t have guest access we remain at your disposal in case of any question, kind regards
    Front Desk Team

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• Hi! Is there any way to have twin room?
  
  
  • Sunday, 21 July 2024
  • Hello, thank you for your inquiry. Some of our rooms can be made twin, although we cannot guarantee this type of requests and they are subject to availability.

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• Hi what rooms have windows/ doors that open? Looking for a room with balcony/ doors that open to the view
  
  
  • Friday, 14 March 2025
  • Dear Mr./Mrs.,
    All the room categories have an exterior view or view to the interior courtyard of the house. We recommend you to write your balcony/view request in comments of your booking.
    Kind regards,
    Reception Team

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• Hi - looking to stay with my friend from 2nd-6th October. Do you have any twin bed availability and what is your best price?
  
  
  • Sunday, 10 September 2023
  • Rooms with two single beds are available upon request. Our rates are dynamic, you will always find our best available rates at the time of making your reservation.

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• Hi How far is the sea front, beaches and marina from the hotel please?
  
  
  • Sunday, 17 September 2023
  • Dear guest,
    The marina and the nearest beach is approximately 10 minutes walk from the hotel.

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• Hi is there overnight parking nearby?
  
  
  • Sunday, 23 August 2026
  • Yes, there is overnight parking available nearby. The closest option is Parc de la Mar, which is just a short walk from the hotel. Please note that it is a public car park and parking is subject to availability and applicable charges.

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• Hello, which of your rooms have baths in? Thank you
  
  
  • Tuesday, 15 November 2022
  • There are 3 rooms with bathtub, one SUPERIOR, one DELUXE and finally our wonderful SUITE.
    
    
    

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• Do you have twin rooms
  
  
  • Tuesday, 14 March 2023
  • Dear customer,
    
    Yes sure. We have double beds and twin beds under availability.
    
    Best regards
    
    Reception Team
    

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• Hi can you advice if any of your rooms accommodate a twin? And is the pool still available within October. Many thanks Jacqueline
  
  
  • Friday, 14 March 2025
  • Dear Ms. Jacqueline,
    We recommend you to write in comments of your booking "twin beds request". All the room categories have a possibility of twin beds. Our roofop and tiny pool are always open.
    Kind regards,
    Reception Team
    

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• Hi How do we reserve parking and how much is it?
  
  
  • Wednesday, 10 July 2024
  • Hello,
    Thank you for your inquiry. Parking spaces must be booked by contacting us directly.
    Please note that our parking is not straight in our building, but about 200 metres away. The cost is 30€ / day and it is subject to availability.
    
    Thank you

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• Do you provide a late check out, as our flight on the 29.10 is late in the evening. If yes, how much does it cost?
  
  
  • Sunday, 2 October 2022
  • We kindly inform you that we cannot confirm a late check-out until the same morning of the check-out. We will for sure take it into account and we will do our best in order to fulfill your wishes.

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• Hi, I have an early return flight so need to be at the airport by 4:30am. How much is the shuttle service? Or how much is a taxi approximately. Thanks
  
  
  • Saturday, 5 September 2026
  • Hello :)
    
    A taxi will cost between 20-25 €. The hotel does not have any shuttle service, we are sorry about that.
    
    We can arrange a private transfer for you if you need for 75 €.
    
    Best regards
    
    Front Desk

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• Hello, Do you have a time limit on how long you can use the pool each day?Thanks!
  
  
  • Saturday, 5 September 2026
  • Dear customer,
    
    You can stay on our terrace without any time limit, but the use of the swimming pool is available until 22:00 at night.
    
    The bar service starts from 12 am until 10 pm.
    
    Kind regards,
    
    Maribel Torrecillas
    Front Desk

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• If we book a room with spa access, does that mean we can use any of the spa facilities at any time we want to? Are there additional charges for the use of the spa? Thank you!
  
  
  • Saturday, 5 September 2026
  • Dear Guest,
    Each reservation includes a 50-minute complimentary spa access.
    kind Regards,
    Front Office

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• Hi, my mum and I would like to share the same room but sleep in separate beds, is there an option to split the bed into 2 singles?
  
  
  • Saturday, 5 September 2026
  • Hello,
    
    Thank you for contacting us. Yes, some of our rooms can be made twin, however these kinds of requests are subject to availability.
    
    Of course we always do our best to fulfil all our guests' wishes and expectations.

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• What size are your swimming pools?
  
  
  • Saturday, 5 September 2026
  • Good Morning
    
    The hotel has a beautiful rooftop with a plunge pool, you can see pictures on our website
    
    The hotel also has a nice and cosy Spa with a jacuzzy, hammam and sauna.
    
    We hope we have been able to help you with your enquiry
    
    Kind regards
    

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• Are pets allowed
  
  
  • Saturday, 5 September 2026
  • Dear Sir/Madam,
    
    I would like to thank you for your message as well as your interest in our hotel.
    
    We kindly inform you that unfortunatley we do not allow pets in our instalations.
    
    We remain at your fully disposal.
    
    Kind regards,
    
    Emma Carulla
    Front Office

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• Hi, is it possible to have a Deluxe double room with a big bed but 2 mattresses? Thanks!
  
  
  • Saturday, 5 September 2026
  • Thank you for contacting us: yes we could have it as requested: please let us know it has to be requested in advance (subject to availability)

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• Do you have travel cots available for babies?
  
  
  • Saturday, 5 September 2026
  • Dear Guest,
    
    We would like to inform you that we have cots available on request.
    
    Kind Regards,
    
    Antigua Palma Team

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• Hi, is your outdoor pool heated? We will be travelling with our 2 young daughters who will want to make use of the pool? Thank you
  
  
  • Saturday, 5 September 2026
  • Dear customer,
    Please note that our plunge pool is not a hot water pool.
    We hope to see you soon with us
    Kind regards,
    
    Maribel Torrecillas

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• Hi I read you offer family rooms with connecting doors. Do I simply add that in the notes when I book to request it?
  
  
  • Saturday, 5 September 2026
  • Dear Sir/madam,
    
    Thank you for your question: in order to be able to book the connecting doors, it´s better to do the reservation directly with us because with Booking.com it´s not available; please contact us directly: info@hotelantiguapalma.com

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• Hi, do you have parking onsite for guests?
  
  
  • Saturday, 5 September 2026
  • Dear Customer,
    
    We are pleased to inform you that the hotel offers parking spaces for guests 150 meters away from the entrance at an additional cost.
    
    Best regards,
    
    Front Desk

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• Hello! Is your spa open at the moment? Also it is included to the room but what do you have access for?
  
  
  • Saturday, 5 September 2026
  • Dear customer,
    
    Our Spa is available and every room has 45 minutes included on the price to enjoy it. The Spa has Sauna, Hammam Shower and Jacuzzi and is private for you, no other guest will be there. For reserve you can do it at reception. Regards

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• Dear, we are about to book a 3 night stay at your hotel from April 2nd till April 5th. We would like to benefit from the airport shuttle both at arrival and departure. Can you inform us about related cost? Secondly, till when rescheduling can be done if we would take that option ? Thx Koen&Karo
  
  
  • Saturday, 5 September 2026
  • Dear Mr. Koen & Mrs. Karo
    We would like to inform you that we offer a luxury transfer service in a Mercedes E class from the airport, where they will also help you with your Luggage to Antigua Palma. This service has a cost of 75€ per way.

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• Ola, With Booking.com there is an option “Free to reschedule if plans change”. If we have to cancel till when we can come back? Valid for one year?Thx
  
  
  • Saturday, 5 September 2026
  • Rescheduling is understood as a change of dates, it is not understood as a cancellation of the reservation.
    Depending on the rate you choose (flexible or non refundable) the conditions of change or cancellation, we recomend you to consult them.

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