What are our guests' most frequent inquiries?

• Hi does lounge access allow you complimentary drinks at a given time? Also are there benefits with lounge access in the afternoons regard food and drinks etc. Thank you Julie wan
  
  
  • Sunday, 6 October 2019
  • Executive Benefits:
    
    *Private check-in and check-out
    *Complimentary breakfast, Afternoon Tea, evening snacks and happy hour
    *Two pieces of laundry per stay
    *Complimentary use of the Executive Lounge Business Center
    *Complimentary early check in at 12:00 p.m. upon availability
    *Complimentary late check out until 3:00 p.m. upon availability
    *In-room amenities
    *Concierge services
    
    *We allow our exclusive guest to welcome their visitors at an additional price of AED 150.00 per person.
    
    We will be happy to welcome you in our Executive Lounge during the following hours :
    
    *General Opening Hours : 6:30 am - 10:00 pm
    
    *Breakfast weekdays : 6:30 am - 11:00 am
    *Breakfast weekend : 06:30 am - 11:30 am
    *Afternoon Tea : 3:00 pm - 6:00 pm
    *Evening Snacks : 6:00 pm - 9:45 pm
    *Happy Hour : 7:00 pm - 9:45 pm
    
    Please be informed that we do not accommodate guests below the age of 21 after 7:00 pm in our Executive Lounge.
    

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• How many toilets in the executive suite? I.e is there one in the bedroom and one in lounge of the suite???
  
  
  • Sunday, 27 October 2019
  • Dear Guest,
    
    Greetings from Kempinski Hotel Mall of the Emirates.
    
    Please note that our Executive Suite category has 1 toilet.
    
    Best Regards,
    
    Sameh Nasr

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• Diner cost?
  
  
  • Monday, 19 October 2020
  • Thank you for your message.
    
    Dinner cost will be at additional charge of AED 185.00 per person per day.

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• Hi there, Do you have rooms allowing smoking in it. Regards
  
  
  • Monday, 9 November 2020
  • Yes, we have smoking and non smoking rooms at the hotel. Please let us know you room preferences once you make the booking.

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• Hi, are you able to have a guest over in the room?
  
  
  • Wednesday, 16 December 2020
  • Yes, maximum 02 visitors are allowed per stay

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• What are the diffrence between the first and second option of grande delux room
  
  
  • Wednesday, 10 February 2021
  • Dear Guest, please contact Booking Com customer service team on their landline number to advise you

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• what temperature is ths swimming pool in february
  
  
  • Friday, 1 January 2021
  • Dear Guest,
    
    Please kindly be advised that swimming pool temperature in February is between 28 - 30.

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• Do you have conecting room for a family of 4?
  
  
  • Thursday, 5 October 2023
  • We do have connecting rooms option in our Grand Deluxe Rooms subject to hotel availability.

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• Hey can we book grand delux room with lounge access for a family of 2 adults and 3 kids aged 7 ,6 and 2?
  
  
  • Sunday, 3 January 2021
  • Dear Guest,
    
    Please kindly be informed that our Grand Deluxe Room is 61sqm and it is for 02 adults and 02 kids below 12, however if is small child or infant, we can allow 02 years old child as well.

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• hi can we have 2 connected rooms please
  
  
  • Friday, 19 March 2021
  • Kindly note that we have Grand Deluxe Room can be connected to Grand Deluxe Room subject to hotel availability.

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• Hi, do the rooms have a shower or just a bath?
  
  
  • Sunday, 25 September 2022
  • Dear Guest
    
    Kindly that most of our rooms have showers and bath tabs as well except for the superior room and deluxe room

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• Good Morning, i would like to know if you have any rooms with privatee pool
  
  
  • Tuesday, 14 January 2020
  • Kindly be informed that we only have room categories which are next to the public pool, which is the Aspen Pool Chalet, however we don't have rooms with private pool.

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• including ski dubai access means ?
  
  
  • Sunday, 21 May 2023
  • Kindly note that some of rooms have access to Ski Dubai, 2 Snow park tickets once per stay.

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• How many toilets in the grand deluxe room
  
  
  • Tuesday, 30 March 2021
  • Kindly be informed that there is only one toilet in our Grand Deluxe room.

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• We are Husband , Wife and two kids 7 and 10. We like to have one bedroom and sitting loom like apartment. Do you have one?
  
  
  • Tuesday, 15 October 2019
  • Kindly be informed that we can accommodate your request in Executive Suite ( 70 Sqm,) or Corner Suite ( 90 Sqm,)
    which has one bedroom and separate living area with sofa bed.

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• are south indian foods available?
  
  
  • Saturday, 22 October 2022
  • Dear Guest
    
    Kindly note that our cuisine is international, but we do offer some Indian food options in the breakfast buffet

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• We transit through dubai and have 12 hrs from 8 am to 8 pm on 7 November So if early chekin 8 am is possible and how much i need to pay for 2+1 child
  
  
  • Sunday, 6 November 2022
  • Kindly note that early check in can be request upon availability, please advise us with the age of the child and we will offer you the rates and availability accordingly.

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• Is it with balcony ?
  
  
  • Tuesday, 5 January 2021
  • Dear Guest,
    
    Out chalets are without balcony.

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• Hi, please let me know if a family of 5 (2 Adults, 3 kids aged 10,7 and 1 years old) stay in 1 Grand Deluxe Room? Thanks.
  
  
  • Monday, 5 June 2023
  • Kindly be informed that the Maximum Occupancy for the grand deluxe room is 2 adults + 2 children or 3 adults + 1 child hence we highly recommend the two-bedroom family suite instead.

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• Hello. Does the room rate includes access to ski Dubai? Also, what type of room has the view of the ski Dubai?
  
  
  • Saturday, 10 September 2022
  • Dear guest,
    
    Kindly note that you get access to the snow park when booking corner suite and above, concerning ski Dubai view, it's available in the Aspen ski chalet, duplex ski chalet, 2 bedrooms and 3 bedrooms chalets

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• hello dear, I look for booking a grand deluxe room for 2 adults and 2 children 7&8 yr. if I want an extra bed for my child it's free or not?
  
  
  • Thursday, 26 January 2023
  • Kindly note that if you book the room with the exact mentioned occupancy, we will provide an extra bed as well as open the sofa bed

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• do you provide shuttle buses to the beaches? If yes, please describe their timing. also what is the working time of the swimming pool? is ski free?
  
  
  • Wednesday, 7 August 2024
  • We regret to inform you that we are not provide shuttle buses to the beaches

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• Hi can I stay in the tower suite with my wife and 4 kids, kids ages are 9,7,4 & 2 check in 23rd till the 30th. Thanks
  
  
  • Sunday, 21 August 2022
  • Dear Guest
    
    Yes definitely you can
    
    

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• Is there a microwave?
  
  
  • Sunday, 21 May 2023
  • Kindly note that microwave can be requested inside the room upon availability.

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• Hi - we hv 2 adults & 2 kids age 5 and 7. Apart from the double bed, can my 7yo sleep on the sofa bed and we request an extra bed for my 5yo?
  
  
  • Sunday, 26 November 2023
  • Kindly note that the room you booked is inclusive of a sofa that could be turned into a sofa bed and it will be very convenient for your child.

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• Do you allow pets in your hotel ?
  
  
  • Saturday, 24 October 2020
  • Dear Guest,
    
    Please note that pets are not allowed at our property.
    
    Best Regards,
    
    Sameh Nasr

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• I booked the executive grand deluxe room with lounge access. Do we get discounts on Ski Dubai tickets?
  
  
  • Friday, 3 January 2020
  • Dear Guest,
    
    Please note that all our guests get the Snow park package in Ski Dubai at special rate of AED 120.00 per ticket.
    
    Best Regards,,
    
    Sameh Nasr

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• Good day, Is it possible to arrange early check-in on 30.01-2021? Coz we arrive at 3 p’clock in the morning
  
  
  • Monday, 4 January 2021
  • Dear Guest,
    
    Please kindly be informed that if your arrival is 30 of January at 03.00, you will need to book your stay from the night before in order to secure the room and early check-in at that time.

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• Hi I am 17 years old can I book a room ???
  
  
  • Sunday, 25 June 2023
  • Kindly note that staying in the room alone will not be allowed for less than 18 years old.

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• shuttle from airport?
  
  
  • Friday, 19 May 2023
  • Kindly note that we can arrange transportation via private limousines.

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• Does it have separate kitchen and washing machine?
  
  
  • Sunday, 17 January 2021
  • Dear Guest,
    
    We have nice area for preparing small snacks or fast meals in our Presidential Suite only, however we don't have washing machine or full kitchen in our rooms.

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• Hi, do you allow kids of age 6 months(in the arms of their parent) in your pool?
  
  
  • Wednesday, 10 August 2022
  • Kindly note that they can use the family pool we have accompanied with one of the parents at least.

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• Hello , is it a private pool ? And can it be use these days in this weather? I mean its cold for using the pool? Thanks
  
  
  • Sunday, 31 January 2021
  • Kindly note that we have 2 public pools only and they have temperature control.

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• hi, do u require any kind of secuirty deposit upon arrival?
  
  
  • Thursday, 16 June 2022
  • Dear Guest,
    
    Kindly note that the security deposit is required upon check in.
    
    Kind regards,
    Reservations Team

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• hi I am interested to book for oct 13 for 7 nights with cancellation option without paying know is it possible? Thank you
  
  
  • Wednesday, 29 June 2022
  • Thank you for your message.
    
    We have a promotion that has a flexible cancellation up to 3 days before arrival. We just need your payment card details to guarantee the booking.

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• area of the room
  
  
  • Wednesday, 18 October 2023
  • Kindly advise us with your inquiry and we will be more than happy to assist you.

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• Is it connected to mall of Emirates? How do you access the mall? Do you take a taxi or can you walk to the mall ( through car park ) or lift like Pullman to city center ? If you cannot please advise which option I should chose to access the mall.
  
  
  • Saturday, 30 January 2021
  • Kindly note that we are directly connected to Mall of the Emirates, just few steps from our lobby and you will be inside the mall.

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• Hello. What does the cocktail hour with the lounge access include?
  
  
  • Thursday, 14 December 2023
  • It includes some selective drinks alcoholic and non alcoholic.

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• I want this room for day use only is it possible?
  
  
  • Tuesday, 9 February 2021
  • Dear Guest, It will be the rate for room per night only

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• Our top management representative and who holding ARAMCO ID, Mr.Hosam - Al Shaikh, wish to stay in your hotel between march 4-10, may i know is there any special discount from your side for who holding ARAMCO ID, your earliest reply in this regards is highly appreciated..
  
  
  • Thursday, 16 February 2023
  • Kindly note that Aramco rates are not valid on booking.com

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• Do you executive rooms have balconies I smoke I would like to be on a balcony ??
  
  
  • Sunday, 3 July 2022
  • Dear Guest,
    
    Kindly note that the executive grand deluxe rooms can be smoking or non smoking, However this room type do not have a balcony.
    
    Kind regards,
    Reservations Team

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• Hi how much is breakfast and do you have access to a beach
  
  
  • Sunday, 13 December 2020
  • Kindly note that breakfast charges will be AED 158.00 per guest per day, we are a city hotel and do not have beach access.

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• what time is check out
  
  
  • Friday, 17 November 2023
  • Kindly be informed that our standard check in time is 1500 hours, while check out time is 1200 hours.

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• Hi , Is the breakfast cost mentioned per person or per room ?
  
  
  • Monday, 5 September 2022
  • Kindly note that breakfast charges per person is AED 158.00 per day.

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• Trying to book but that options select a room is not coming ?
  
  
  • Sunday, 30 July 2023
  • Kindly try to reload your page and book the required room.

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• Do you accept couples without marriage certificate? and How is The Privacy of your Guest Like ??
  
  
  • Wednesday, 6 July 2022
  • Yes, The minimum age for check in is 18 years old and a valid passport should be presented a time of check in at the Front Desk. We can also not to disclose any information about your stay if you have asked us upon confirming the booking.

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• Did all the-guest will get the tickets of ski dubai
  
  
  • Monday, 8 March 2021
  • Any guests who booker Corner Suite category or above can get 02 Ski Dubai Tickets

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• ??????? ?????? ???????
  
  
  • Wednesday, 20 January 2021
  • Certainly, did you get an answer?

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• Hi, do you have an adults only pool?
  
  
  • Saturday, 17 September 2022
  • Dear Guest
    
    Kindly note that we have adult pool next to mosaic bar and family and children pool in the other side

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• Is it possible to provide crib for a baby for this kind of room?!
  
  
  • Saturday, 25 June 2022
  • Dear guest
    
    We can definitely provide a baby crib for you free of charge

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• hello, do you have a microwave in any of the rooms? Thank you
  
  
  • Thursday, 9 February 2023
  • Dear Guest
    
    Kindly note that we can provide microwave upon request

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• how far to the airpoet do you have shuthle
  
  
  • Tuesday, 30 March 2021
  • Dear Sir or Madame,
    
    Greetings from Kempinski Hotel Mall Of The Emirates.
    
    Kindly be informed that we are almost 25 minutes from Dubai airport depends on the traffic. We can arrange your airport transfer by a private limousine.
    
    Thank you
    Karim Hafez

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• Hello , Do you do dinner please? Thanks Tope
  
  
  • Thursday, 17 December 2020
  • Kindly note that all our restaurants have dinner meal.

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• Hi, I will be arriving by car. With it being my first time, where is the car park located and is it free? Would I be guided to the car park on checkin
  
  
  • Sunday, 26 March 2023
  • Kindly note that we do have free valet parking for all our guests and our valet team will assist you with the car parking.

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• can you send me pictures of Gym please
  
  
  • Tuesday, 19 January 2021
  • Thank you very much for your interests with our property. Please be informed that currently we are enhancing our images library related to the gym, hence will be able to share it in a further stage.

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• Is breakfast included in the price pls?
  
  
  • Tuesday, 29 December 2020
  • Dear Guest
     
    Greetings from Kempinski Hotel Mall of the Emirates.
    
    Kindly be informed that the Breakfast included or not is depending on the package which you will book with Breakfast or without.
    
    Thank you and best regards,

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• I just wanna know if allowed to have small parties from 8pm to 12am aspecting guest 15
  
  
  • Friday, 3 January 2020
  • Dear Guest,
    
    Greetings from Kempinski Hotel Mall of the Emirates.
    
    Kindly note that parties are not allowed inside our rooms, you can arrange it in a meeting room.
    
    Best Regards,
    
    Sameh Nasr

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• Hi I generally prefer a pedestal fan in my room even though its air conditioned. Is it possible to get a fan if I book at the hotel.
  
  
  • Friday, 3 January 2020
  • Dear Guest,
    
    Greetings from Kempinski Hotel Mall of the Emirates.
    
    Kindly note that all our rooms are with Air Conditioner only, however, there is Aspen Pool Chalet category which contains only ceiling fan.
    
    Best Regards,
    
    Sameh Nasr

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• hello, regarding watch world cup live, do you mean inside the room or in a specific area in the hotel?
  
  
  • Sunday, 20 November 2022
  • Kindly note that watching the world cup matches will be in our restaurants Salero and Olea.

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• What about breakfast is it included in the room rate?
  
  
  • Saturday, 25 June 2022
  • Dear Guest
    
    Certainly, the rate is inclusive of breakfast
    
    Thank you
    

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• I need the room at 08.00 in the morning on October 15th for one night, is this possible? Thank you
  
  
  • Wednesday, 11 October 2023
  • Kindly note that early check in is subject to hotel availability and we can place a request for you in our top most priority upon doing the booking.

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• hi, is it smoking free??
  
  
  • Monday, 6 February 2023
  • Kindly note that we have some smoking floor and some non smoking floors in our hotel.

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• Do you have a sauna and/or steam room? :)
  
  
  • Monday, 6 February 2023
  • Kindly note that we do have sauna and steam room in our spa, in the female section.

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• hello do you have kitchen? I have a child and I need a room with a kitchen please
  
  
  • Wednesday, 18 January 2023
  • Kindly note that our rooms have pantry and there is a kettle as well.

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• Hi, does the executive grand deluxe with lounge access only have queen size bed?
  
  
  • Friday, 12 August 2022
  • Dear Guest,
    
    Greetings from Kempinski Hotel Mall of the Emirates.
    
    Kindly note that the executive grand deluxe room has an option of king bed and twin beds and it is subject to availability.
    
    Best Regards

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• Shower in room?
  
  
  • Monday, 1 August 2022
  • Kindly note that all our rooms has stand shower in the washroom.
    

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• Hi, can we replace the king bed with 2 single beds?
  
  
  • Wednesday, 1 November 2023
  • You can mention your bed preferences upon creating your booking and we will be more than happy to action it upon availability

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• Is ( BEIN sports ) channel available at your hotel , and is there any connected rooms ?
  
  
  • Tuesday, 9 August 2022
  • Kindly note that it is available in Salero Restaurant.

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• Hi Can I know if the spa, sauna, steam,gym and pool are available right now or not because of coronavirus
  
  
  • Sunday, 7 August 2022
  • Kindly note that all the hotel facilities are open for our guests.

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• Hi can I stay in a corner suite with my husband and 4 kids? Ages are 2,4,7 and 9.
  
  
  • Monday, 22 August 2022
  • Dear Guest
    
    Kindly note that maximum occupancy is 2 adult and 2 children

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• Hi, do you still have smoking rooms?
  
  
  • Friday, 8 March 2024
  • We have smoking rooms located on the 7th floor.

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• I need special assistance with a specific booking
  
  
  • Wednesday, 14 February 2024
  • Kindly advise us with your inquiry and we will be more than happy to assist you.

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• can l check in at 10 o’clock morning?
  
  
  • Sunday, 14 May 2023
  • Kindly note that we can place a note for early check in, in our top most priority and take each effort to honor it for you upon availability.

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• kids stay for free ?
  
  
  • Sunday, 9 July 2023
  • Kindly advise us with the ages of the kids and we will advise with the charges accordingly.

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• hi can I ask for lighter for the candle?
  
  
  • Thursday, 22 June 2023
  • Definitely, you can ask for matches from the room service

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• Hi do you have Indian options like paratha and khichdi on the menu ?
  
  
  • Saturday, 17 September 2022
  • Dear Guest
    
    Kindly note that our cuisine in the hotel is Levantine, Spanish, and European, yet we do have some Indian dishes
    Kindly get in touch with us so we can provide you with the menus

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• Hi. How many bathrooms does the 2 bedroom family suite have?
  
  
  • Tuesday, 8 November 2022
  • 
    Kindly note that, there is a bathroom in each Master Bedroom.
    
    

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• hi, is the bathrooms have water hoze “ Shataaf”?
  
  
  • Wednesday, 10 May 2023
  • We do have bidets in all our washrooms.

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• does fhe hotel provide free shuttle service to places in Dubai,if yes then please update on the same
  
  
  • Sunday, 14 May 2023
  • Kindly note that transportation can be arranged via private limousines with additional charges only.

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• Hi, do you have balconies in Delux Rooms or can windows be opened?
  
  
  • Monday, 7 November 2022
  • Dear Guest,
    
    We have a few units of Grand Deluxe Rooms with balconies only, hence all our guest rooms are closed with a glass window.

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• Can I park in Mall of Emirates to enter the hotel? How do I access the room from mall parking? Does the hotel have separate basement parking for self parking?
  
  
  • Thursday, 25 May 2023
  • We do have a separate Parking for our hotel and my colleagues in the mail entrance will be more than happy to assist you.

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• hi, is swimming with a Burkini swimsuit allowed @pool please? thx ????
  
  
  • Saturday, 1 October 2022
  • Kindly note that Burkini suites are allowed at our pool.

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• Hi! I want to book grand deluxe room from 27-29 (02-Nights) but need smoking room, can I get smoking room
  
  
  • Monday, 10 October 2022
  • Dear Sir or Madam, Greetings from Kempinski Hotel Mall Of The Emirates. Please be informed that there are smoking and non smoking Grand Deluxe rooms upon hotel availability. Thank you Mena Nasry Reservations Department

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• hi we are four adults - we need 2 single rooms and 1 double room ( smoking room) kindly advise - traveling on 9th June 2023 till 18th June 2023
  
  
  • Wednesday, 31 May 2023
  • We will be more than happy to accommodate you and be assured that the hotel will take every effort to ensure that your request for a smoking room is honored upon availability.

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• hi which rooms are inter- connecting
  
  
  • Sunday, 29 January 2023
  • Kindly note that only Grand Deluxe Room can be interconnected subject to hotel availability.

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• I’m requesting room view to ski How to select from options? Please
  
  
  • Saturday, 9 July 2022
  • Dear Guest, The rooms with the ski View are Aspen Ski Chalets, All the rooms that have names ending with Ski chalet are with Ski View. Kind regards, Reservations Department

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• My flight will land at 04:00 at night, and I'll be at the hotel between 06:00 and 07:00 in the morning. Is early check-in possible?
  
  
  • Tuesday, 16 December 2025
  • Kindly be informed that the earliest possible time to check in is 12:00 PM, however, it will be subject to the hotel’s availability upon arrival, we may recommend that you book your reservation one day before your actual date of arrival.

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• Hello, Could you explain what access to Ski Dubai Park is included? Thank you.
  
  
  • Sunday, 3 January 2021
  • Ski Dubai Access gives you 02 complimentary tickets in Ski Dubai per stay.

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• Yes i agree but what about availability and if we can stay for 12 hrs 8 am to 8 pm 7 nov Total charges ?
  
  
  • Sunday, 6 November 2022
  • Dear Mr/Ms,
    Kindly be informed that it will consider 2 nights since the standard check in time is 1500 hours, while check out time is 1200 hours.
    
    Kind Regards,
    

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• Do you have interconnecting rooms? We are a family of 6 (2 Adults 4 Children aged above 6). Looking for rooms to be connected or next to each other.
  
  
  • Wednesday, 12 October 2022
  • Kindly note that we do have rooms can be connected to each other subject to hotel availability.

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• I am told afternoon tea is a part of Executive Lounge benefits. Where is the afternoon tea served?
  
  
  • Monday, 14 December 2020
  • Our Afternoon Tea is served in our Executive Lounge located on 02d floor and it will be everyday from 03-06pm.

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• Our flight lands from Australia at 5am, would you be able to accommodate early check-in?
  
  
  • Wednesday, 4 March 2020
  • Please note that we are able to check-in the guest at the earliest at 12.00 noon, however for the early check in at 05.00 am, you will have to book the room from the night before to guarantee the early arrival at 05.00am,

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• Hi there, I land at 8pm but my friend lands at 1.50 am. Will she still be able to check in access the room with such a late arrival? Many thanks
  
  
  • Thursday, 5 October 2023
  • You would kindly be requested to add your friend's name to the reservation upon arrival and communicate the same to reception team in order for them to give the room key to your friend.

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• Are there any interconnecting rooms??
  
  
  • Friday, 17 June 2022
  • Dear Sir or Madam,
    
    Kindly be informed that Superior Rooms don't have connected door facility, either Two units of Grand Deluxe Rooms or Executive Grand Deluxe rooms could be interconnected upon hotel availability.
    
    Thank you
    Reservations Team

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• Hi I would like to know which one of your rooms have a view of the ski park or the ski slope. We are a 4 member family 2 adults, one 13 and 8 years old children. Yours
  
  
  • Saturday, 9 July 2022
  • Dear Guest,
    
    The rooms with the ski View are Aspen Ski Chalets, All the rooms that have names ending with Ski chalet are with Ski View.
    
    Kind regards,
    Reservations Department

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• I would like to book room for two adults. Check In 17/10/2020 Check Out 22/10/2020. What will be your lowest rates with access to Executive Lounge. I would also like to know what do you serve in Executive lounge?? Menu Of Executive Lounge?? Timing Of Executive Lounge??
  
  
  • Friday, 9 October 2020
  • Dear Guest,
    The rate for Executive Grand Deluxe Room is AED 1,196.00 per night inclusive of breakfast, afternoon tea, snacks and evening drinks.
    Kindly note that breakfast, afternoon tea, snacks and evening drinks are served in the restaurants.

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• Hi do you have interconnecting rooms? if yes please specify which category rooms are interconnected?
  
  
  • Wednesday, 24 May 2023
  • Kindly note that we do have rooms that can be connected upon availability which is Grand Deluxe Room to Grand Deluxe Room.

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• Can we get a room with executive lounge access with a king bed ?
  
  
  • Tuesday, 19 January 2021
  • Yes, you should book Executive Grand Deluxe Room.

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• Is the price of lunch and dinner per person?
  
  
  • Thursday, 7 September 2023
  • Kindly note that for lunch and dinner we do have a la carte options and the charges are per person per meal.

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• Can we have connected rooms ? And do you have baby crib ? Thanks
  
  
  • Thursday, 31 August 2023
  • Kindly note that Grand Deluxe Room in our hotel can be connected to Grand Deluxe Room subject to availability and baby cot can be provided.

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• Hi how do I book a smoking room?
  
  
  • Thursday, 22 February 2024
  • You may book our Grand Deluxe Room and send us a request for a smoking room

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• Dear Ladies and Gentleman, I need a large room from Oktober 23th for 3 nights. So 2 bedrooms and also with a balcony. which rooms could be fine?
  
  
  • Thursday, 22 February 2024
  • Most of our 2 Bedroom does not have a balcony. The only room category we have that has a terrace is our Presidential Suite. A 300 sqm with 2 bedrooms and huge terrace.

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• Hi is the 3 bedroom Aspen Villa also directly connected to the emirates mall via the lobby?
  
  
  • Saturday, 30 January 2021
  • Kindly note that we are connected to the mall only via the lobby, all our rooms does not have direct access to the mall.

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• May we know what category is the handicap room with connecting room so we may book it. Thank you
  
  
  • Sunday, 16 July 2023
  • Kindly note that only Grand Deluxe room can be connected as well as handicap.

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• Hello, I'm traveling with a child and a baby, is it possible to add a crib/cot for the baby and a kettle to boil hot water in? What benefits does the lounge have and whether kids can enter as well? do you have any pool for kids? playground for kids? thanks in advance!
  
  
  • Wednesday, 14 September 2022
  • We set up crib (1-5 years) and sofa bed (12 years and below).
    Our rooms are equipped with a Kettle.
    Kids can enter executive lounge for breakfast, afternoon tea, except Evening drinks.
    We have kids pool at the hotel, and a private cinema with charge

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• Is the spa and pool Open ? We at planning to book for our 30th wedding anniversary feb 7-13
  
  
  • Tuesday, 19 January 2021
  • Yes, Both of facilities are open. You are most welcome. Let us know if you need any further assistance regarding the room booking.

  ---

• Please can one check in earlier into the hotel room if one is arriving dubai earlier say 4.15am and would get to the hotel like 6am
  
  
  • Wednesday, 4 March 2020
  • Please note that we are able to check-in the guest at the earliest at 12.00 noon, however for the early check in at 05.00- 06.00 am, you will have to book the room from the night before to guarantee the early arrival or additional charges will be applied for early check-in.

  ---

• how many bedroom is in your Family Room Grand Deluxe type?
  
  
  • Tuesday, 21 June 2022
  • Grand Deluxe room is a standard room with one bedroom room: a King Size or Twin Bed depending on the the guest preferences.

  ---

• Age pf child 16 yrs
  
  
  • Sunday, 6 November 2022
  • Dear Mr/Ms,
    
    Greetings from Kempinski Hotel Mall of the Emirates.
    
    Kindly be informed that the age of the child is below 12 years old and above 12 years old is considered an adult.
    
    Best regards,
    Mina Nasry
    Reservation Department

  ---

• Hi, we are a family of 4 ( 2 children aged 16 and 20). Will an executive grand deluxe room be able to accommodate us? Thank you.
  
  
  • Sunday, 23 April 2023
  • Kindly note that you can book 2 bedroom family suite for 4 adults as starting from 13 years old are considered adults in our hotel.

  ---

• Is your Spar now available and can we book it when booking hotel reservation
  
  
  • Sunday, 3 January 2021
  • Dear Guest,
    
    Our Spa is open and you can book it at anytime you would like to have it.

  ---

• Your grand deluxe room can I book for 2 adults and 2 kids with ages of 14? What sort of bedding in it ?
  
  
  • Thursday, 18 August 2022
  • Kindly note that 12 years old and above are considered adults as per our hotel policy, hence you are kindly requested to book 2 rooms.

  ---

• Aspen pool chalet included sofa bed? I need the chalet for 2 adult and 2 kids (9 & 10 ) years old
  
  
  • Tuesday, 12 July 2022
  • Dear Sir,
    
    Greetings from Kempinski Hotel Mall Of The Emirates.
    
    Further to your inquiry below, Kindly be informed that our Aspen pool chalet has a sofa bed that can be converted to be as a child bed.
    
    Thank you
    
    Kareem Hafez
    Reservations Department

  ---

• Do you have handicap room with connecting room? Thank you
  
  
  • Saturday, 15 July 2023
  • We do have a handicap room with connecting room

  ---

• hi do you have rooms with trassa? is it possible yo pay on the property? dates are 7.11-11.11 thank you
  
  
  • Sunday, 6 November 2022
  • Dear Guest ,
    
    The hotel has a facilities such as kids pool and a Private VOX cinema. Since we are attached to the mall, there is no kids club at the hotel.

  ---

• What discount is available for ski Dubai please?
  
  
  • Friday, 1 September 2023
  • Kindly note that booking Corner Suite or above entitles our guest for 2 Snow park tickets once per stay and additional tickets are chargeable with minimum of AED 245.00 per ticket.

  ---

• Do you have a kids club ?
  
  
  • Sunday, 6 November 2022
  • Dear Guest,
    
    There is no kids club at the hotel, but we are attached to the mall your where your kids can enjoy different playgrounds.

  ---

• I have a meeting in your location the 14 Jan , can I check in 8am and out 7 pm ? I am in Dubai that day only .
  
  
  • Tuesday, 27 December 2022
  • Dear Guest,
    
    Please be informed that we offered a package per night only, and our standard check-in is at 15:00 hours. Possible early check-in is at 12:00 hours, depending on the room's availability.

  ---

• Hi, we may book executive room with lounge access. Our children who are 3 years old won’t be allowed in lounge after 7pm ? We can’t leave them alone.
  
  
  • Monday, 5 June 2023
  • Kindly be informed that During the Happy Hours from 19:00 - 21:00, alcohol is served hence the children do not allow as per the hotel policy.

  ---

• hi, i will be arriving dubai on 2 June at 2.45 AM, will it be possible for me to checked in? thank you
  
  
  • Sunday, 28 May 2023
  • Kindly note that the room needs to be booked starting from June 1st.

  ---

• The grand deluxe room booking mention that I access to snow park ski So I will get a free park tickets or I have discount?
  
  
  • Saturday, 27 May 2023
  • You will get 2 snow park tickets.

  ---

• Do you have connecting rooms??
  
  
  • Wednesday, 27 January 2021
  • Kindly be informed that our connected rooms are available for two room types either Grand Deluxe rooms or Executive Grand Deluxe rooms.

  ---

• Good afternoon Team, would like to cancel my booking hotel, check in was today 26/01/2021 and check out 27/01/2021, Name: MUGISHA Diane, Thanks
  
  
  • Tuesday, 26 January 2021
  • Dear Ms. Diane,
    
    Please cancel it from your side

  ---

• Is it possible to have an extra bed for a 9 years old kid in a Delux Room? Thanks
  
  
  • Monday, 25 September 2023
  • Our Deluxe Room is equipped with a Sofa bed that we can set up during your stay so your child can sleep comfortably. Our Deluxe Room can accommodate maximum of 2 adults + 1 child under 12 years.

  ---

• Do you accept visitors in room?
  
  
  • Tuesday, 30 August 2022
  • Please note that visitors are accepted in the hotel, however, you will need to pick up your visitor from the lobby.

  ---

• My flight arrives at 7AM could I checkin at 8-9AM and have the booking that day or do I book the room for the night before ?
  
  
  • Saturday, 2 September 2023
  • The earliest possible time to check in is 12:00 hours but still subject to the hotel availability since the standard check-in time is 15:00 hours, To guarantee the room please pre-book your reservation one day before your actual date of arrival.

  ---

• so must I book 2 grand deluxe rooms to be interconnection or one grand deluxe with a superior room
  
  
  • Monday, 30 January 2023
  • Kindly note that Superior Room cannot be connected, the only rooms that can be connected in our hotel are Grand Deluxe Room to same category only subject to hotel availability.

  ---

• Ithinking to book with you,because I have a special occasion,so I want to inquire Do you have a massage and spa service for married couples
  
  
  • Friday, 16 September 2022
  • Kindly be informed that our SPA offer different packages and also for couples.
    
    You may provide us with your contact details so that we can share it with them and they will get in touch with you shortly.
    
    
    Thank you
    Reservations Department

  ---

• Do you have to bring ski clothing or is this provided by the hotel once a ski ticket is purchased? What is included in the ski package please?
  
  
  • Sunday, 9 February 2020
  • Dear Guest,
    
    Greetings from Kempinski Hotel Mall of the Emirates.
    
    Thank you for your email to us,
    
    Please note that once you have purchase the tickets, note that ski clothing is not included, however you will get in once you arrive at Ski Dubai.
    
    Please be advised that we do not have Ski Dubai package, only tickets for purchase.
    
    For further information, kindly refer to our Concierge department for more information.
    
    Regards,
    
    Andrea Radulovic
    Reservations Department

  ---

• Is the tax price stated daily price or total amount for the total number of days I will be staying?
  
  
  • Tuesday, 15 October 2019
  • Kindly be informed that the taxes are applicable per room per night based on daily rate.

  ---

• Hello, I am looking for a room for 3 adults. Do you have a room with 3 single beds? Or two double beds? Not sofa beds
  
  
  • Sunday, 24 July 2022
  • Kindly note that our Grand Deluxe Room can be booked for 3 adults and it can accommodate 3 single beds subject to hotel availability.

  ---

• Can 3 people stay in the superior room?
  
  
  • Wednesday, 20 January 2021
  • Our Superior room can only accomodate 02 adults.

  ---

• Can 3 people stay in the superior room?
  
  
  • Wednesday, 20 January 2021
  • Our Superior room can only accomodate 02 adults.

  ---

• Hi looking for 2 bed Appartment from 11 December to 20 december
  
  
  • Monday, 2 November 2020
  • We are pleased to offer you Presidential Suite ( 300 Sqm.) at the rate of AED 8,320.00 subject to 10% service charge,
    5% VAT, 7% Municipality Fee and AED 20.00 Tourism Fee per room per night.
    Please confirm with the guest name and CC.

  ---

• hi .. the access to snow park available for 3 days or only 1 day ?
  
  
  • Sunday, 21 May 2023
  • Kindly note that 2 Snow park tickets are included once per sat if you book Corner Suite.

  ---

• do you have rooms with hot tub?
  
  
  • Tuesday, 4 July 2023
  • Good Afternoon,
    
    Please be informed that all our guest rooms do not have a hot tub, but all our guest rooms have a BathTub.

  ---

• Do you have a kids club or play room for kids?
  
  
  • Thursday, 3 December 2020
  • Please be informed that there is no Kids club at the hotel, but there is a swimming pool for them.
    As you might know that we are connected to Mall Of The Emirates, there is Magic planet and Ski Dubai there.

  ---

• Can our room face into ski Dubai?
  
  
  • Sunday, 8 December 2019
  • Please be informed that only Ski Chalets are overlooking Ski Dubai View.

  ---

• Hi, I travel for business.Do u have 24 hours room tariffs? I need to check in around 8 am and check out around 12 am for 3 days
  
  
  • Saturday, 6 February 2021
  • Kindly note that we nightly basis rate, we do not have 24 hours rate.
    We can place a request for early check in upon receiving the reservation subject to hotel availability.

  ---

• What are timings for bars in hotel?
  
  
  • Tuesday, 27 October 2020
  • NOIR Bar is open daily, from 1700 hours till 0300 hours

  ---

• Do you offer early check in? My plane arrives 3:00 am on 17th October I want to book for one night stay Please advice
  
  
  • Sunday, 6 October 2019
  • Please be informed that our standard check in time is 15.00 pm, while check out time is 12.00 pm.
    Due to your arrival time is after midnight at 03.00 am, You need to book one night earlier ( October 16th ).

  ---

• hi, can i get a superior room. we are 2 adult and 2 kids (1 yr and 6yr) and want it for AED 4930, will that be possible.
  
  
  • Sunday, 9 July 2023
  • Kindly note that for 2 adults and 2 kids, the first room to be booked is Grand Deluxe Room.

  ---

• Is there nursery for the kids in the hotel or the mall for 2 years old baby
  
  
  • Tuesday, 30 March 2021
  • Did you mean a babysitter?

  ---

• Do you have free access to steam sauna and spa
  
  
  • Sunday, 8 December 2019
  • Kindly be informed that our Spa is under redesigning currently until further notice.

  ---

• If I booked “Corner Executive Suite” for 2 Adults and 2 Child.Can you change the description to general such as “Accomadation” on the bill?
  
  
  • Monday, 20 June 2022
  • Please be informed that the bill doesn't show the room type, it will show only the room rate as accommodation along with the taxes.
    
    Thank you
    
    Kareem Hafez
    Reservations Department

  ---

• Can I self park my car ?
  
  
  • Friday, 24 April 2026
  • Kindly note that we have valet parking for our guests and our valet colleagues are parking the guests cars.

  ---

• Hi u take money two room from me n send hotel info for one day
  
  
  • Friday, 24 April 2026
  • Dear,
    
    Kindly if you can advise us more about the situation in order to assist you accordingly.
    
    Thank you.

  ---

• I’m traveling for business, single occupancy needed in one deluxe rooms. How do I obtain lounge access? Do I need to book a room with lounge access?
  
  
  • Friday, 24 April 2026
  • Kindly note that while booking a room from The Executive Grand Deluxe Type and up, you'll automatically have an access to the executive lounge.

  ---

• Hello is the sofa bed in the living area or bedroom?
  
  
  • Friday, 24 April 2026
  • Dear guest,
    
    Kindly note that the Sofa bed is in the living area always.
    

  ---

• Hi How many toilet in this suit
  
  
  • Friday, 24 April 2026
  • Dear,
    Kindly note that there is 1 toilet only in Aspen Pool Chalet

  ---

• What’s the earliest you can check-in once arrived ?
  
  
  • Friday, 24 April 2026
  • The earliest possible time to check in is 1200 hours upon availability since the standard check in time is 1500 hours.

  ---

• Dose it allow visitors?
  
  
  • Friday, 24 April 2026
  • Kindly note that visitors are allowed in the hotel if they have the original ID and the guest needs to pick up the visitor from the lobby.

  ---

• what does it mean private bath ?
  
  
  • Friday, 24 April 2026
  • Kindly provide us with more information to enable us of answering your question.

  ---

• Hi! Does the Grand deluxe room fit for 2 adults and 2 kids (10 and 4 year old)? Thanks
  
  
  • Friday, 24 April 2026
  • Kindly note that the room can accommodate the family if they can manage themselves on the existing beds.

  ---

• Hello Pl can you clarify if you have a shuttle service to the beach and airport. Hemant
  
  
  • Friday, 24 April 2026
  • We don't have a shuttle going to the beach and airport.

  ---

• Do you have a shuttle bus to Dubai Mall?
  
  
  • Friday, 24 April 2026
  • 
    Kindly be informed that, we did not have a shuttle bus, however we can arrange private limousine for additional charges.
    

  ---

• Do you require your guest to be vaccinated? If so what is the vaccination criteria do i need the booster does to be considered as vaccinated person ?
  
  
  • Friday, 24 April 2026
  • Kindly note that we do not require vaccination card or certificate upon check in.

  ---

• Hi there! We are British citizens coming from Egypt going to Saudi, Can we quarantine in this hotel? What arrangements do you have? Thank you
  
  
  • Friday, 24 April 2026
  • You can make a reservation with us, however in case you have positive results, the Dubai government will take you from our hotel and will bring you to the official quarantine facility in Dubai.

  ---

• Is there a balcony in grand delux room and how can i wash my clothes?
  
  
  • Friday, 24 April 2026
  • Dear Sir or Madam,
    
    Further to your inquiry below, Please be informed that all rooms have a window not balcony. There is a laundry service that can be used to wash your clothes while your stay with us.
    
    Thank you
    Kareem Hafez
    Reservations Department

  ---

• Hi, how big is the sofa? Will it be large enough for an adult to sleep? We are traveling as a family with an adult daughter. Thank you.
  
  
  • Friday, 24 April 2026
  • Yes, sofa bed can accommodate an adult.

  ---

• is there with ski entry?
  
  
  • Friday, 24 April 2026
  • Kindly be informed that the Executive Grand Deluxe room has Lounge Access .

  ---

• Hi Is all your rooms suitable for wheelchair , please recommend if available. Thnx
  
  
  • Friday, 24 April 2026
  • Kindly be informed that only some of our Grand Deluxe Rooms can be suitable for wheel chair.

  ---

• Hello, does the grand deluxe room come with free ski Dubai tickets?
  
  
  • Friday, 24 April 2026
  • The 2 Free Snow park tickets is available from Corner suite onward.

  ---

• Can i reserve a room with my girl friend ? We are arab nation and not married.
  
  
  • Friday, 24 April 2026
  • Dear Sir,
    
    Thank you for your query.
    
    You can certainly reserve a room at the hotel. As long as you are 18 years and above, and can present a valid Emirates ID or Passport upon check-in.
    
    Best regards,
    
    Kriatina Polonan
    Reservations

  ---

• Hello Do you have a separate bedroom in the grand deluxe room? Regards
  
  
  • Friday, 24 April 2026
  • Dear Guest,
    
    Kindly note that the grand deluxe room has 61sqm, one bedroom with separate living area.
    
    Kind regards,
    Reservations Team

  ---

• Hi - I am looking for a special trip for my wife’s 50th birthday in October. If we book the Kempinski would you offer a free upgrade given the occasion? Many thanks Simon
  
  
  • Friday, 24 April 2026
  • Dear Mr. Simon
    We will be providing you with the birthday cake complimentary from the hotel and we sincerely wish you all the best this coming year, regarding the upgrade will be subject to the hotel availability upon arrival.
    

  ---

• We are family of 4,2 adults and 2 kids (11&15 years old) The Executive suite have 2 separate rooms or not and how about the beds ?
  
  
  • Friday, 24 April 2026
  • Dear Sir/ Maam,
    
    Thank you for your query.
    
    Our Executive Suite has 1 bedroom and a living room where the 2 kids can sleep comfortably.
    
    Should you need further assistance, please let us know.
    
    Best regards,
    
    Kriatina Polonan
    Reservations Team

  ---

• What are the facilities for kids (4/5 years old)?
  
  
  • Friday, 24 April 2026
  • Please note that we have swimming pool for kids in the hotel, and in the mall there is magic planet, ski Dubai and dreamscape.

  ---

• Hi i wish to book 3 rooms for 6 adults & 3 children 1, 3 & 8 from 18 feb to 25. It’s parents 45th anniversary. Kindly provide best rate with breakfast
  
  
  • Friday, 24 April 2026
  • Dear guest,
    
    kindly email us on reservations.malloftheemirates@kempinski.com or call us on ++97143410000

  ---

• Do you have indoor swimming pool? Or heated swimming pool to swim in January ?
  
  
  • Friday, 24 April 2026
  • Kindly note that we have 2 outdoor swimming pools with temperature control.

  ---

• Hello, if I booked this room aspen ski chalet so it shows there will be free afternoon tea so they will bring to the room?
  
  
  • Friday, 24 April 2026
  • Dear,
    
    Kindly note that you can enjoy your afternoon tea in our Aspen restaurant located on the ground floor.

  ---

• Please advise on benefits included with the lounge access.
  
  
  • Friday, 24 April 2026
  • Dear Sir & Madam,
    
    Further to your inquiry, Executive Benefits are *Private check-in and check-out *Complimentary breakfast, Afternoon Tea, evening snacks and happy hour *Two pieces of laundry per stay.
    
    Thank You & Best Regards
    Kareem Hafez
    
    

  ---

• If there is 3 adult in a room how many beds can you provide ? How big is sofa bed can it be used for an adult
  
  
  • Friday, 24 April 2026
  • Please note that we will add an extra bed for the third adult along with the bed existing in the room.

  ---

• Is the bedroom separated from the living room and sofa bed area with door closing in CORNER SUITE?!
  
  
  • Friday, 24 April 2026
  • Dear Guest,
    
    Greetings from kempinski Hotel Mall of the Emirates.
    
    Further to your request, kindly note that we can there is a sliding door in between the living area and the bedroom. The bed in the living area can be converted to sofa bed.

  ---

• Hello do you do birthday set ups for this room? I would like to make a booking for a birthday.
  
  
  • Friday, 24 April 2026
  • We usually give complimentary birthday cake.

  ---

• Do you have private swimming pool in your rooms ?
  
  
  • Friday, 24 April 2026
  • Dear,
    
    Kindly note that we do not have private swimming pools in our rooms.

  ---

• Does the Grand Deluxe Room fit for 2 adults and 2 kids (10 and 4 year old)? Thank you
  
  
  • Friday, 24 April 2026
  • Dear guest,
    
    The Grand deluxe room will be a great fit for 2 adults and 2 children. it has a sofa bed which will be very convenient for the children to sleep on

  ---

• I will be staying there on nov 07/12/2021 . is your electric service 120 volts or 220 volts . can you supply us with adapter so we can plug in our USA chargers we use 120 volts 60 hurst service. thank you
  
  
  • Friday, 24 April 2026
  • Dear Sir,
    
    Greetings from Kempinski Hotel Mall of Emirates,
    
    Please note that we have all the services, noting that upon check in our concierge department will assist you regarding it.
    
    Kind regards,
    
    Al-Hammam Abandah
    Reservation Department

  ---

• Is there an indoor pool ?
  
  
  • Friday, 24 April 2026
  • Kindly note that both our pools are outdoor.

  ---

• Hi, is there smoking rooms in hotel ?
  
  
  • Friday, 24 April 2026
  • Yes, there is smoking rooms in the hotel.

  ---

• Hi can I have early check in please thanks
  
  
  • Friday, 24 April 2026
  • Kindly note that early check in is always subject to the hotel availability, you can advise us with your booking reference number and the estimated arrival time and we will place a request for the same.

  ---

• Hi, can we book a grand deluxe room for two adults and three children (6,6&11)? Thanks
  
  
  • Friday, 24 April 2026
  • Kindly note that if you will manage to accommodate yourselves on the existing beds only, we will be fine with that.

  ---

• Do you have this room with two beds
  
  
  • Friday, 24 April 2026
  • Dear Guest,
    
    Kindly be informed that the majority for this room type is King bed, however we can update our system for Twin bed on very top priority and this will be subject to the hotel availability upon arrival.
    
    Best Regards

  ---

• Last time I stayed in the Grand Deluxe room and it had a separate sink in the kitchen. Does the Deluxe room also have a sink in kitchen?
  
  
  • Friday, 24 April 2026
  • Yes, it has a separate sink in the pantry.

  ---

• If I book for 10 nights and my work is done in 6 nights do I pay for only ) nights. In other words early check out no penalty
  
  
  • Friday, 24 April 2026
  • Dear guest, Kindly note that for early check out, full stay will be charged.

  ---

• Hi Do you have a nightclub can be drinking, smoking and dancing ??
  
  
  • Friday, 24 April 2026
  • Dear Guest,
    
    Kindly note that we have our Noir Bar, however, we do not have a night club.
    
    Best Regards,
    
    Sameh Nasr

  ---

• Hi do you have jaccozy and sauna
  
  
  • Friday, 24 April 2026
  • Kindly note that the sauna and the jacuzzi are closed right now due to Covid restrictions.

  ---

• Hello, I was checking if you can offer a microwave in double room ?
  
  
  • Friday, 24 April 2026
  • Dear Sir & Madam,
    
    Further to your inquiry, Please be informed that we can place a microwave in the room upon hotel availability.
    
    Thank you & Best Regards
    
    Kareem Hafez
    Reservations Department

  ---

• Is the food in the executive lounge free? For example the breakfast ?
  
  
  • Friday, 24 April 2026
  • Dear Sir or Madam,
    
    Kindly be informed that the breakfast is complimentary in executive lounge along with Afternoon Tea and happy hours offers snacks, cocktails, canapes if you have book Executive room category.
    
    Thank you
    Kareem Hafez

  ---

• Hi, I need two connecting rooms for a couple and two children and a nanny, which room do you recommend I boo? Thank you
  
  
  • Friday, 24 April 2026
  • Dear,
    
    For the connecting rooms, we have The Grand Deluxe and The Executive Grand Deluxe that can be interconnected with the same unit, however it is subject to hotel availability.

  ---

• Do you have a baby crib?
  
  
  • Friday, 24 April 2026
  • Kindly note that we do provide baby cot for kids 0-3 years old.
    

  ---

• Hi do you have to be married to get a room thanks. I'm traveling with my boyfriend/fiance. for a holiday and looking at staying for 3 day's.
  
  
  • Friday, 24 April 2026
  • Kindly note that only valid ID'S are required for staying with us.

  ---

• Whats included on the lounge access please?
  
  
  • Friday, 24 April 2026
  • Kindly note that Executive Lounge access includes, breakfast, afternoon tea, snacks and evening drinks.

  ---

• Do you have shuttle service to Dubai Expo?
  
  
  • Friday, 24 April 2026
  • Kindly be informed that we can arrange for you private limousine on chargeable basis.

  ---

• Hello Inwanted to know can we get Indian food in the breakfast menu at the restaurant during buffet breakfast.
  
  
  • Friday, 24 April 2026
  • Kindly note that our breakfast menu is international.

  ---

• Hi I put a filter beach and your hotel appeared .. can You explain how we have a beach access from the hotel
  
  
  • Friday, 24 April 2026
  • Further to your inquiry, Please be informed that we have no beach in our property, however we can arrange you
    transportation by a private limousine to Kite Beach or Jumeirah Beach almost 10 minutes from the hotel.
    
    Thank you
    Kareem Hafez
    

  ---

• does the grand deluxe room have excess to executive club for free snacks and drinks ?????
  
  
  • Friday, 24 April 2026
  • Dear Sir or Madam,
    
    Warm Greetings,
    
    Kindly be informed that Grand Deluxe room has no access to lounge. Executive Grand Deluxe room and the higher categories have access to executive lounge.
    
    Thank you
    
    Kareem Hafez
    Reservations Department

  ---

• Hi I am looking to book a room for me and my daughter on 23 August for 3 nights. I just wanted to ask if the hotel is modern unlike sheraton
  
  
  • Friday, 24 April 2026
  • Kindly note that our Superior Room is very cozy with 34 square meter size and all our rooms were just renovated between 2013 till 2016.

  ---

• Smoking room??
  
  
  • Friday, 24 April 2026
  • Dear Valued Guest,
    
    We are pleased to confirm that we do have Smoking and non smoking rooms.

  ---

• Hello, I need to know if my 15 year old daughter is allowed to swim at the pool alone. Thank you
  
  
  • Friday, 24 April 2026
  • Kindly note that she needs to be accompanied with an adult.

  ---

• Hi! Do you have smoking rooms
  
  
  • Friday, 24 April 2026
  • Yes we have smoking rooms

  ---

• do they have kids clubs ?
  
  
  • Friday, 24 April 2026
  • Dear guest
    Actually the kids club is inside of mall of the Emirates, however in the hotel we do not have any kids area for the moment

  ---

• This is a 2 floor chalet. The bedrooms are on first floor or second?
  
  
  • Friday, 24 April 2026
  • Kindly be informed that the bedrooms are on the second floor.

  ---

• I want to ask if you can do it for honeymoon and include all meals
  
  
  • Friday, 24 April 2026
  • We do complimentary honeymoon set up but no meals included

  ---

• I want xtra bad
  
  
  • Friday, 24 April 2026
  • Kindly provide us with your reservation details and we will be advising you the availability.

  ---

• Do you restaurants cater for vegans?
  
  
  • Friday, 24 April 2026
  • Dear guest,
    We try to provide food that suits all of our guest preferences. we also provide guests with special menu if they have any special request regarding food

  ---

• We are 2 adults & 2 kids (2 and 4 years). Can the bedroom area be separated from the lounge area by doors in Grand Deluxe Room? Where is the sofabed?
  
  
  • Friday, 24 April 2026
  • Dear Sir & Madame,
    
    Further to your inquiry, Kindly be informed that Grand Deluxe room has one bedroom and separate living area with sliding door and there is sofa bed in the living area.
    
    Thank you
    
    Kareem Hafez
    Reservation Department
    

  ---

• Do they have connected rooms
  
  
  • Friday, 24 April 2026
  • We do have rooms which can be connected subject yo hotel availability.

  ---

• Hello, What time is check out for a standard room? Thank you.
  
  
  • Friday, 24 April 2026
  • Please note that our standard check out time is 12 noon.

  ---

• Is the Sauna open again?
  
  
  • Friday, 24 April 2026
  • Dear Sir or Madam,
    
    Greetings from Kempinski Hotel Mall Of The Emirates.
    
    Further to your inquiry, Please be informed that Sauna is available at the moment in our Sensasia SPA.
    
    Thank you
    
    Kareem Hafez
    Reservations Department

  ---

• Is breakfast for 2 included in the price?
  
  
  • Friday, 24 April 2026
  • Dear Sir,
    
    Certainly, we do have package including breakfast. When you book, make sure you chose the correct package. If you booked a room only. We offer breakfast for AED 158 per meal.

  ---

• Which rooms have separate sink in pantry?
  
  
  • Friday, 24 April 2026
  • All our rooms.

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• hi I was going to book a room but the price hiked. can you help
  
  
  • Friday, 24 April 2026
  • Please advise us with the requested dates and we will check for you the rates.

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• Can i check in with original Uae driving license or passport coppy or emirates ID coppy?
  
  
  • Friday, 24 April 2026
  • Kindly be informed that you can check in with the Emirates ID .
    
    

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• Do you have an outside pool?
  
  
  • Friday, 24 April 2026
  • Dear Valued Guest,
    
    Kindly note that both of our pools are outdoor, one for Adults and one for Kids.
    
    Kind regards,
    Reservations Department
    

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• hi have your hotel night club??
  
  
  • Friday, 24 April 2026
  • Kindly be informed that we have only a bar in our hotel.

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• It’s says for 5 people . Does that mean there is a sofa bed ?
  
  
  • Friday, 24 April 2026
  • Dear guest,
    
    Kindly be informed that the two-bedroom Aspen ski chalet contains a big sofa bed.
    
    

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• Hi I want to ask if there hmat alwaten discount ?
  
  
  • Friday, 24 April 2026
  • In general, there is a 20% discount subject to the room availability.

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• Hi we want to book for 10 nights from 4 june- 14 june i would like to know your price vat inclusive for bed and breakfast.
  
  
  • Friday, 24 April 2026
  • Kindly advise us with the number of adults and kid will be staying in the room and ages of the guest and we will offer you our rates accordingly.

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• Do You have smoking rooms ?
  
  
  • Friday, 24 April 2026
  • Kindly be informed that we have both available ( Smoking and Non Smoking )

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• Gym is available
  
  
  • Friday, 24 April 2026
  • Yes we do have GYM at the hotel.

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• Does your spa offer massage service?
  
  
  • Friday, 24 April 2026
  • Dear Sir or Madame,
    
    Further to your inquiry below, Please be informed that our Spa offers massage treatments, Sauna, Jacuzzi and Steam bath.
    
    Kareem Hafez
    Reservations Department

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• Need a Twin bed
  
  
  • Friday, 24 April 2026
  • Kindly note that we have rooms with twin beds and the request can be placed upon creating the booking.

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• Good Morning Sir/Ma’am, What time is check in for a standard room? Is your gym and spa open due to COVID? Thank you. Kind regards, Magda Nosal.
  
  
  • Friday, 24 April 2026
  • Dear Ms. Nosal,
    
    Greetings from Kempinski Hotel Mall of the Emirates.
    Please, be informed that check in time is 15:00 pm for all room categories. Also, kindly note that the Gym and spa are open for now until further notice

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• Hi, do you have a room with two separate beds?
  
  
  • Friday, 24 April 2026
  • Yes, we do have some rooms with 2 twin beds.

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• The room I want very close to the elevator not far, my plan to book tonight for 4 nights, only one adult king bad, thank you
  
  
  • Friday, 24 April 2026
  • Further to your request, we acknowledge your request and we appreciate you letting us know your preferences in advance.
    
    Be assured that the hotel will take every effort to ensure that your request is honored upon availability.

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• Dear, We will project to book 3 nights on the 22 July until 25 with my soon .1 adult 2 boys. Please could you confirm us that the swimming will open ?
  
  
  • Friday, 24 April 2026
  • We are pleased to inform you that the pool is now fully open and operational for all guests.
    

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• Hi there, hope your well. I was wondering I have twin girls at the age of 7 months. Could I still book the deluxe room? Or do I have to go bigger?
  
  
  • Friday, 24 April 2026
  • Kindly note that if the booking will be for 2 adults and 2 children you need to book Grand Deluxe Room.

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• Which room types are connecting to each others?
  
  
  • Friday, 24 April 2026
  • Dear guest
    
    Please know that only Grand deluxe and Executive Grand deluxe can be connected

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• If i book the room do you offer free access for the sky .? Is there any promotions.?
  
  
  • Friday, 24 April 2026
  • Kindly note that booking Corner Suite and above gives 2 snow park tickets.

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• Does it have kids club and what ages are allowed alone
  
  
  • Friday, 24 April 2026
  • Kindly note that since we are attached to Emirates Mall and in the mall there is magic planet, dream escape and Ski Dubai, we do not additional kids club in the hotel but we have baby sitter service available with additional charges 24 hours advance.

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• Does the corner suite have one or two bathrooms with showers
  
  
  • Friday, 24 April 2026
  • Dear Sir or Madam,
    
    Please be informed that some of Corner suites has one washroom in living area and one bathroom with shower inside the room, while the others have only one bathroom inside the room.
    
    Thank you
    
    Kareem Hafez
    Reservations Department

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• Hello does this have 2 separate rooms?
  
  
  • Friday, 24 April 2026
  • King size bed only for all Executive Suites

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• Does the grand dulex room have 2 beds? I am looking to book but we are 3adults looking to stay
  
  
  • Friday, 24 April 2026
  • The room can be twin beds subject to hotel availability

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• The ski tickets include the room rate
  
  
  • Friday, 24 April 2026
  • Only for selected room categories

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• Can visitor’s come directly to my room, or their is a process for that ?
  
  
  • Friday, 24 April 2026
  • Kindly be informed that the visitor has to pass by the reception first to complete the check in procedure and the guest has to receive his visitor from the reception.

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• I just book for today , what time can I come ?
  
  
  • Friday, 24 April 2026
  • Our standard check in time is 1500 hours.

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• Does this room fit for two adults and 2 kids (10 and 4 years). Can we have a crib in it? Thx
  
  
  • Friday, 24 April 2026
  • Kindly advise us with the room type you are inquiring about.

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• Are there a near daycare Or Baby sitter ? How much per hour How many days in advance i have to book it
  
  
  • Friday, 24 April 2026
  • Kindly note that we have baby sitter service and it needs 24 hours advance booking, please advise us with your booking details to send you the information.

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• Hi for the afternoon tea it will be in the room?
  
  
  • Friday, 24 April 2026
  • If your room includes executive lounge access, then you can have your afternoon tea at the executive lounge in 11th floor. But sometimes, if there will be changes, you can also have it at our Aspen restaurant at the ground floor.

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• Hi dear, Does my room's rate include a breakfast? If not, how much it will cost? Thanks,
  
  
  • Friday, 24 April 2026
  • Dear Sir or Madame,
    
    Kindly be informed that we have different packages such as room only , Bed and Breakfast...etc
    Please provide us with the dates then we will get back to you with the rates.
    
    Thank you
    
    Kareem Hafez
    Reservations Department

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• booking deluxe king room but it shows non-smoking & couldn’t find smoking rooms. If I book deluxe king room from 15/01/2022 (02-nights), can I smoke
  
  
  • Friday, 24 April 2026
  • Kindly request a smoking room upon creating your reservation and we will place it in our top most priority.

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• Does the hotel have a spa and massage service ?
  
  
  • Friday, 24 April 2026
  • Dear Guest,
    
    Kindly be informed that we have our Spa called Sensasia Spa daily from 10:00 AM till 10:00 PM

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• Is there a kids club in the hotel?
  
  
  • Friday, 24 April 2026
  • We don't have kid's club in the hotel.

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• Is there any way for my to add an early check in due to my plane arriving at 9am for the aspen chalet room
  
  
  • Friday, 24 April 2026
  • Kindly be informed that to secure the room upon arrival during these days is to pre book the room from the previous night due to we are fully booked on daily basis.

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• Do you provide access to sky dubai ?
  
  
  • Friday, 24 April 2026
  • Dear Guest,
    
    Kindly be informed that if you have a confirmed booking with us for Corner suite . Executive Tower Suite or our Chalets which has view on Ski Dubai we are providing 02 tickets for Snow Park.
    
    Best Regards

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• Hi Kempinski Team Do you offer pick and assist service from the airport to the hotel and hotel to airport? is it free service, if no how much does it cost? Regards
  
  
  • Friday, 24 April 2026
  • Dear guest
    
    Please provide us with your contact to send you the prices of transportation

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• Hello, We are a family of Four, including 2 children, 17 and 11 years old. Would we be able to stay at the Grand Deluxe Room.
  
  
  • Friday, 24 April 2026
  • Kindly book the room on triple occupancy basis with 11 years old child as 12 years and above are considered adults as per our hotel policy.

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• Hi, are your pools and sauna open or are there resrictions due to covid situation? Also, are there breakfast buffet or only take away? Thanks!
  
  
  • Friday, 24 April 2026
  • Pool and SPA are open. Breakfast is served on buffet.

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• How we can book tennis court? Which days it is open? And operating hours plz…
  
  
  • Friday, 24 April 2026
  • Dear Guest,
    
    Kindly be informed that you can email us directly ( stephen@fadefit.com ) for tennis court booking.
    
    Please be informed that we are opening 24:00 hrs.
    
    Should you need any further assistance, please don't hesitate to contact us.
    
    

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• hi we are couple with 2 kids. 3m and 4y old. normally they sleep next to us. what would you offer. i need to book from 19April to 26April (7night)
  
  
  • Friday, 24 April 2026
  • Kindly note that starting from Grand Deluxe Room and above can accommodate 2 adults and 2 kids.

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• Hi, Can you please send me hotels mobile number… When I put your land line number the ALHOSN application do not accept … Thanks in advance, Boris
  
  
  • Friday, 24 April 2026
  • Kindly note that it is not allowed by to share any contact details.

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• I am trying to book i reach final step and it doesn’t proceed
  
  
  • Friday, 24 April 2026
  • Kindly provide us with your contact details to get in touch with for solving this issue.

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• Hi is there connection room for Delux rooms ?
  
  
  • Friday, 24 April 2026
  • Kindly note that only 2 Grand Deluxe Rooms can be connected to each other upon availability, Deluxe Rooms cannot be connected.

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• We are a family of 5 (2 adults, 3 childs of 18, 13 & 13) and we would like to stay at the corner suite, which is ok for us. Is this possible?
  
  
  • Friday, 24 April 2026
  • Dear Valued guest,
    
    Kindly note that the maximum occupancy for the corner suite is 2 Adults and 2 children below 12 years old or 3 Adults and 1 child below 2 years.
    
    Kind regards,
    Reservations Department

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• How much would an extra bed cost and is there any room with an extra toilet
  
  
  • Friday, 24 April 2026
  • Extra bed cost is AED 245.00 net per person per room per night. We have Corner Suites (but not all), Executive Tower Suites and Presidential Suite have extra toilet in the living area.

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• hi we are three how many beds in grand deluxe room.thx
  
  
  • Friday, 24 April 2026
  • Kindly be informed that Grand Deluxe Room can have either 1 king bed or 2 twin beds with an extra bed if you booked it on triple occupancy basis, 1 extra bed will be added.

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• Hi,I’m planning to book a grand delux room at your hotel . booking option states free cancellation, pay at hotel . Will I be charged before arrival
  
  
  • Friday, 24 April 2026
  • Kindly note that you will not be charged a pre-payment as long as the Cancellation Policy is Flexible.

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• Ticket for snow park it’s included everything in the park or i have to pay extra..
  
  
  • Friday, 24 April 2026
  • Actually the two tickets are only for Snow Park admission and you can upgrade your tickets at Ski Dubai with an additional supplement.

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• can we book superior room with 2kids under4y old. any free cot
  
  
  • Friday, 24 April 2026
  • Kindly note that for 2 adults and 2 kids, you need to book Grand Deluxe Room.

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• When booking through booking.com it gives the option to pay extra for breakfast even if selecting Lounge access. Surely I wouldn't have to pay extra for breakfast if I select lounge access as breakfast is included, along with afternoon tea etc?
  
  
  • Friday, 24 April 2026
  • Please note that if you booked a room with Executive Lounge access, you will not need to pay extra for breakfast.

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• Can we a family of 5 stay in the grand deluxe room 2 adults 3 children 13,8,10 We don’t want to be in separate rooms
  
  
  • Friday, 24 April 2026
  • The maximum occupancy of Grand Deluxe room is 2 adults and 2 children (below 12 years old) or 3 adults and 1 child (below 12 years old).

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• Hi, Can I book for half day for tomorrow?
  
  
  • Friday, 24 April 2026
  • Unfortunately, due to high occupancy, we are not able to confirm a day use tomorrow.

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• hi I want to know that is the ski tickets free for all room rate? and what about ski equipment?
  
  
  • Friday, 24 April 2026
  • You need to book at least Corner suite to have 2 complimentary snow park tickets for one time only regardless on how many nights you will be staying with us. Ski equipment is not included, but only the jacket and pants to be used inside the Ski Dubai

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