What are our guests' most frequent inquiries?

• Are the swimming pools open in April?
  
  
  • Thursday, 1 September 2022
  • Dear Guest, we kindly inform you that the pool opening depends on the weather forecasts. Usually it opens at the beginning of June. Best regards, NH Firenze

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• Hello. Is the use of the pool free and do you have to book? Thank you
  
  
  • Monday, 1 August 2022
  • Dear Guest, we would like to inform you that the pool is free to use and you can book the sunbeds once you are here. We kindly remind you that only the guests of the hotel can use the pool. Best Regards,
    NH Firenze Team

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• Is parking available?
  
  
  • Monday, 8 August 2022
  • Dear guest,
    
    the hotel does not have an internal car parking, but we work with a guarded parking lot 10 minutes from the hotel.
    At check-in you will be given further information.
    
    Best regards,

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• How much is breakfast?
  
  
  • Saturday, 25 June 2022
  • Dear Guest,
    the breakfast price is 17,90€.
    
    Best Regards
    NH Firenze

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• What are options to get to city center? Only by foot or is there bus/tram stop closeby? If yes, how many meters from the hotel and what’s the price?
  
  
  • Monday, 18 July 2022
  • Dear Guest,
    
    The options to get to the city center are by taxi in 15 minutes, by tram in 5 minutes and by bus in 10 minutes. The ticket price is €1,50 each and €15 for the taxi
    
    Best regards
    
    NH Firenze Team

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• When I choose the option for an XL Superior room with 1 double bed & 1 single bed, it tells me that my group will not fit.We are 3 guests Pls advise?
  
  
  • Saturday, 23 July 2022
  • Dear Guest,
    In a Superior room you have 1 double bed or two single beds and a sofa bed.
    
    Best Regards
    NH Firenze

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• Il ristorante è aperto per la cena del 3 febbraio?
  
  
  • Thursday, 1 September 2022
  • Gentile Ospite, la informiamo che il ristorante in data 3 febbraio, sarà aperto. Cordiali saluti, NH Firenze

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• Is it possible to have a shower only, no bath. We prefer a separate shower than a shower head over a bath.
  
  
  • Monday, 18 July 2022
  • Dear Guest,
    
    Following your kind request, we took good note of it and we will do our best to satisfy it.
    
    Best regards,
    
    NH Firenze Front Desk Team

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• For this room the Balcony is there??
  
  
  • Saturday, 23 December 2023
  • Dear Guest,
    
    yes our Superior room have a balcony outside.
    
    Remain at your disposal,
    
    Regards

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• Can I park there? In one of your messages it says parking is 30 euros per night and then another says 50 euros, can you confirm what the current prices is, how close it is to your property and if we have to book it? Thank you
  
  
  • Tuesday, 25 November 2025
  • Dear,
    we have an external parking located 150 mt from the hotel called "Muoviamo". It's open from 7 am till 1 am and the price for normal cars is 30 € per night and 45 € for luxury cars.
    
    Best regards

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• Hello, Do you serve/provide gluten free food at your hotel ?
  
  
  • Monday, 23 September 2024
  • Dear Guest,
    
    we do have some gluten free option.
    
    Best regards,
    
    NH Firenze Team

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• hi do you have air condition in your hotel?
  
  
  • Tuesday, 6 June 2023
  • Good morning,
    yes, we have it in every room.
    Best regards,
    the staff

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• Hi, will the swimming pool still be open during the first week of October?
  
  
  • Saturday, 17 September 2022
  • Dear Guest, we would like to inform you that the pool will close on the 30th of September or before, depending on the weather forecast. Best regards, NH FIrenze

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• Hello. I have a flight at 6:40am. Will the hotel be able to arrange taxi service to airport for 4:30am pick up?
  
  
  • Friday, 2 September 2022
  • Dear Guest, following your message we kindly inform you that we can arrange a taxi for you at 4:30 to the airport. Best regards, NH Firenze

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• How many of the rooms have a bathtub? I am looking for a bathtub in my room.
  
  
  • Thursday, 1 September 2022
  • Dear Guest, we kindly inform you that all the Superior XL Rooms have a bathtub. Best regards, NH Firenze

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• Good evening, is the restaurant open from December 20th till December 22nd??
  
  
  • Thursday, 1 September 2022
  • Dear Guest, we kindly inform you that the restaurant will be open in those days. Best regards, NH Firenze

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• Hello sorry to ask again about the rooms but if I select three single beds is this a large room with three singles or still one sofa bed?
  
  
  • Friday, 19 August 2022
  • Dear Guest, Greetings from NH Firenze! We would like to inform you that one of the beds is a sofa bed. Best regards, NH Firenze Front Desk Team

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• Can you arrange early check out at 4.30 and a taxi to the airport?
  
  
  • Wednesday, 17 August 2022
  • Dear Guest, we would like to inform you that it is possible to make an early check-out and we will arrange a taxi to the airport for you. Best regards, NH Firenze Front Desk Team

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• Hello, can you smoke on the balcony outside of your room?
  
  
  • Saturday, 25 May 2024
  • Dear Guest,
    
    you can smoke on the balcony but not in the rooms.
    
    Best regards,
    
    
    NH Firenze Team

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• Are there cribs available for infant and toddlers?
  
  
  • Saturday, 18 March 2023
  • Good evening,
    yes, you can request one when booking.
    Best regards,
    the staff

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• hi. will your pool be open in October 2023?
  
  
  • Sunday, 15 January 2023
  • Dear Guest,
    normally the pool is open untill September, but to be sure we will know the weather.

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• Do any rooms have walk in shower?
  
  
  • Wednesday, 11 January 2023
  • Dear Guest,
    our Superior Room have the walking shower.
    
    Thank you
    
    Best Regards

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• i am leaving in 48 hors and now your hotel requires a PCR test . . I have 4 vaccinations
  
  
  • Thursday, 13 October 2022
  • Dear Guest,
    we don't need the PCR test.
    
    Best Regards
    Elena, NH Firenze

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• What is the view from the junior suite rooms with balcony? Any landmarks
  
  
  • Saturday, 17 September 2022
  • Dear Guest, the view from the Junior Suite can be on the park or on the river. The Junior Suites have a terrace. Best regards, NH Firenze

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• Hi, how far is the hotel from the nearest train station? what is the best way to get there by train/ from bologna, what train numbers/lines etc?
  
  
  • Monday, 18 July 2022
  • Dear Guest,
    We kindly inform you that the train station is 5 minutes far from the Hotel by tram. The best way to get in Florence from Bologna is Italo High speed train. You may find more information about it at Italotreno.it
    
    Best regards
    
    

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• Hello! When is the check in time? Best regards
  
  
  • Thursday, 1 September 2022
  • Dear Guest, we kindly inform you that the check-in starts at 3:00pm and it can be done also during the night. Best regards, NH Firenze

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• e'possibile aggiungere una culla? Il nostro bambino e' troppo piccolo per dormire nel letto singolo. grazie
  
  
  • Sunday, 16 April 2023
  • Gentile cliente,
    potete richiedere una culla senza alcun supplemento.
    Cordialmente,
    lo staff

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• We r uae nationals &have taken the Pfizer shot. the green pass, is it applicable for tourist ? We have proof of vaccination from our government
  
  
  • Thursday, 1 September 2022
  • Dear Guest, we kindly inform you that the proof of vaccination is no longer required in Italy, neither a PCR Test. The FFP2 masks are still mandatory on public transport. Best regards, NH Firenze

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• Is the swimming pool open? Is the pool cleaned regularly? Is it cold ?
  
  
  • Thursday, 12 February 2026
  • Dear guest,
    pool is open seasonally, usually from June till September. It's located on the rooftop and is cold water.
    
    Best regards,
    
    NH Firenze Team

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• Hello, do you have a parking ? Thanks
  
  
  • Thursday, 1 September 2022
  • Dear Guest, we collaborate with an external garage that has valet service. The white lines outside the Hotel, are only for the residents in Florence. Best regards, NH Firenze

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• Hello if I am staying in a triple room with extra bed what is the extra bed is this single or sofa bed
  
  
  • Wednesday, 17 August 2022
  • Dear Guest, we would like to inform you that the third bed is a sofa bed. Best regards, NH Firenze Front Desk Team

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• Does you superior double room with King bed have a view of the river? Is your bar and pool open in October.?
  
  
  • Friday, 2 September 2022
  • Dear Guest, we kindly inform you that we don't have any room with river view and that the pool and the bar are closed in October. Best regards, NH Firenze Front Desk Team

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• Do you have a laundry room?
  
  
  • Sunday, 9 February 2025
  • Dear guest,
    we have a laundry service: they come in the morning to take the clothes and bring them back late afternoon the same day. They don't work on weekends.
    
    Best regards,
    
    NH Firenze Team

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• Is the gym open 24 hours?
  
  
  • Saturday, 9 March 2024
  • Dear Guest,
    
    gym is open from 7 am till 11 pm (if you need it before 7 am we can open it for you).
    
    Best regards,
    
    
    NH Firenze Team

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• Do you provide an airport shuttle?
  
  
  • Thursday, 7 July 2022
  • Dear Guest,
    Unfortunately we don't have a shuttle service.
    
    Best Regards
    Elena Cani, NH Firenze

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• Good day , There is a kettele in the room ?
  
  
  • Wednesday, 28 September 2022
  • Dear Guest, you can find the kettle only in the Superior XL room and in higher room categories. Best regards, NH Firenze Front Desk Team

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• Is breakfast included in the 631 Euro quote with free cancellation?
  
  
  • Tuesday, 20 September 2022
  • Dear Guest,
    It depends if you choose the rate with breakfast or not.
    
    Best Regards
    
    Front Office NH Firenze

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• Do the room for 2 have a private balcony with outdoor furniture?
  
  
  • Monday, 20 January 2025
  • Dear,
    standard rooms don't have any balcony.
    
    Best regards,
    
    NH Firenze Team

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• Hello, Thinking of staying with you at short notice. Is PCR test still required. Thank you
  
  
  • Saturday, 6 August 2022
  • Dear Guest,
    We don't need the PCR test.
    
    Best Regards
    
    Elena, NH Firenze

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• Do you have secure car park and air conditioning in rooms?
  
  
  • Sunday, 14 July 2024
  • Dear Guest,
    we have a valet service. The price is between 20 and 40 euros per night.
    All rooms are provided with AC.
    
    Best regards,
    
    NH Firenze

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• Hello, Do u have family room for 5?? Or maybe 2 connecting rooms?? Plz advise. Thx.
  
  
  • Friday, 17 May 2024
  • Dear Guest,
    our family room is just for 4 people. If you want you can book connecting rooms (total of 6 people).
    
    Best regards,
    NH Firenze Team

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• Can I park there?
  
  
  • Friday, 27 October 2023
  • We have a vallet service: they come here to pick up the car and they bring it back when you need it.
    Otherwise there's another private parking next to us or the blue lines (it's public and you pay per hour).
    Best regards,
    NH Firenze

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• Hi, do you have internet connection by cable? Thank you
  
  
  • Monday, 18 July 2022
  • Dear Guest,
    We kindly inform you that we have only wi fi internet connection.
    
    Best regards,
    
    NH Firenze Team

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• We need to rent 4 rooms for 4 couples. We need them f try on June8-22 please let us know if available to reserve
  
  
  • Saturday, 25 May 2024
  • Dear Guest,
    
    you need to send us a request.
    
    Best regards,
    
    
    NH Firenze Team

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• Hi, It currently states on Booking.com that you require a negative PCR test. Is this still required given the recent changes in guidance? Many Thanks Adam
  
  
  • Monday, 25 July 2022
  • Dear Guest, We would like to inform you that the PCR Test is no longer required. Although, the use of FFP2 masks is still compulsory on all the means of public transport, such as buses, trains and so on. Best regard.
    NH Firenze Front Desk Team

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• Hi, what kind of room can fit 2 adults and two children (11 & 13 years old)? Thank you!
  
  
  • Monday, 1 April 2024
  • Dear Guest,
    
    you have to book a family room (which has a double bed plus a rollaway bed).
    
    We remain at your disposal.
    
    
    Best regards,
    
    NH Firenze Team

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• hello we are looking at booking your hotel for Oct, can I ask what is the easiest way to get to you from the airport? thanks
  
  
  • Monday, 5 September 2022
  • Dear Guest, from Florence Airport you could take a taxi or you could take the T2 tramway, dropping of at Alamanni Stazione and take the T1 dropping off at Porta al Prato stop. Bets regards, NH Firenze Front Desk Team

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• Dear We are 2 adults and 1 child Can you add extra bad? Regards
  
  
  • Wednesday, 20 July 2022
  • Dear Guest,
    Greetings from NH Firenze!
    In every superior room, you will find a queen size bed plus a third sofa single bed.
    
    Best regards,
    
    NH Firenze Team
    
    

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• hello, is the pool area open in the early mornings or evenings, to take in the view? (asking for July) thank you!
  
  
  • Saturday, 18 March 2023
  • Good evening,
    the pool is not open yet but usually is open from 9/10 am till 18/19 pm.
    Best regards,
    the staff

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• How & how long does it take to get to the hotel from Pisa Airport? What are the transport options & approximately how much? Thank you.
  
  
  • Saturday, 23 July 2022
  • Dear Guest,
    From Pisa Airport is about 1 hour, and you can take the taxi. It's about 120€.
    Or you can take a shuttle bus directly from Pisa Airport.
    
    Best Regards
    NH Firenze

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• Hello, we have a child 8 years old, is it possible to fit a small bed in the room? Do you have a closed parking for the car? Thank you Georgios
  
  
  • Saturday, 19 August 2023
  • Good afternoon,
    with a 8 yo you have to book a superior room. As regard the parking we have a vallet service: they come here to pick up the car and the price is between 20 and 35 euros per night.
    Best regards,
    NH Firenze
    

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• Is the pool available for non-guests (happy if there is a charge for usage?)
  
  
  • Wednesday, 20 July 2022
  • Dear Guest,
    
    Greetings from NH Firenze!
    
    We kindly inform you that the swimming pool is open only for the guests who a have a room reserved at the Hotel, because we have to guarantee its use for them.
    
    Best regards,
    
    NH Firenze Front Desk Team

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• Hi your hotel is listed as pet friendly how much is the charge fior a small size dig of less than 5kg?
  
  
  • Saturday, 13 July 2024
  • Dear Guest,
    we are pet friendly and the cost is 25 euro per day.
    
    Best regards,
    
    NH Firenze Team

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• Hello, can you give me more info about the parking service? Do we need to make a reservation for the parking? How much do you charge per night?
  
  
  • Tuesday, 26 March 2024
  • We have a valet service: they come to pick up the car and bring it back when you need it. The price is between 20 and 35 euros per night depending on the type/size of the car. No reservation is required.
    
    Best regards,
    
    NH Firenze Team

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• Can I park there?
  
  
  • Thursday, 25 January 2024
  • Dear guest,
    we have a valet service: they come to pick up the car and bring it back when you need it. The price is between 20 and 35 euros per night depending on the type/size of the car. No reservation is required.
    

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• Hello will the roof top terrace be open at the beginning of may also looking to book for 3 adults 2 have disability issues so would the single be suitable for a person with pain issues thank you.
  
  
  • Sunday, 14 April 2024
  • Dear Guest,
    
    you need to contact the hotel directly by direct channel.

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• Is your swimming pool will be open/available on July 17th onwards? And also the breakfast buffet?
  
  
  • Thursday, 13 August 2026
  • Pool is openn every day from 10 am till 6 pm.
    breakfast is a served buffed .
    regards,
    Federica

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• Hi, is breakfast included in the rate?
  
  
  • Thursday, 13 August 2026
  • You can decide at the moment of the reservation if you prefer to book a room with or without breakfast.

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• Does this hotel have parking available
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    
    we do not have a inside parking, but we offer different solutions, near to us there is a garage or we have a car vallet service.
    
    

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• Hello: is it a heated pool? Thanks
  
  
  • Thursday, 13 August 2026
  • Dear guest,
    Our swimming pool is located on the terrace and unfortunately it is not heated, as it will only be open in the summer.
    
    Best regards,
    Simona Front Office

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• Hi, Do you offer free parking for guests? Thank you!
  
  
  • Thursday, 13 August 2026
  • Dear guest,
    unfortunately we do not offer free parking, we have an agreement with a private garage and the cost is € 25 per night (by florence standards it is a great price for parking).
    
    We remain at your disposal.
    Best regards,
    Simona Front Desk

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• is your pool is open at midnight?
  
  
  • Thursday, 13 August 2026
  • The swimming pool opening hours are as follows: 10am to 6:30 pm, with the possibility of swimming (reserved for hotel guests).
    The terrace is open until 11:30 pm with bar (open from 4:30 pm and restaurant (7:30 pm to 10:30 pm).
    Best regards. Simona

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• Is the roof pool is open next month ? October
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    
    unfortnatelly the rooftop will be close on 30th september.
    
    Best regards.
    Simona Rocca Front Desk

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• Hello, will the rooftop pool be open during August and September?
  
  
  • Thursday, 13 August 2026
  • for september at the moment is open, but it depend day by day of the wheather

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• Hi. Do you have wi-fi? Air conditioning? Would it be easier to book direct?
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    
    we have free wi-fi and A/C.
    
    Best regards,
    
    NH Firenze Team

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• Hello, do you have sunbeds at the pool area or just chairs?
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    we have chairs and sunbeds.
    
    Best Regards
    Elena Cani, NH Firenze

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• Hi, is the pool open now if I book to stay next week? The weather looks warm enough! Thanks
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    
    unfortunately the pool opens in May/June so if you come next week you will find the rooftop closed.
    
    Best regards,
    
    NH Firenze

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• Hi I see that only the Superior Rooms and the Junior suite have terraces Could you tell me if the view is over the city or of something else please
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    
    the view is on Cascine park.
    
    Best regards,
    
    NH Firenze Team

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• How far is the hotel from the train station
  
  
  • Thursday, 13 August 2026
  • hello! we are 5 minutes from the train station if you go by tram.
    walking is 10 minutes.
    regards - Federica

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• Hi we are a family of four. If we book two double rooms are they interconnecting?
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    
    you have to book the category "Interconnecting room".
    
    Best regards,
    
    NH Firenze Team

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• Is the pool open this weekend?
  
  
  • Thursday, 13 August 2026
  • Dear guest,
    
    the pool will open around May the 20-25.
    
    kindly,
    
    Federica Sigona NH Firenze

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• Is the pool open 5 May 2022 ?
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    
    the pool should open on May the 19th.
    
    Kindly, NH Firenze

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• Hello sir/madam! I would like to ask about swimming pool. It will be work from 27th march?????
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    
    no, unfortunately the pool will open at the end of may.
    
    Warm regards

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• Hi is there any parking available nearby?
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    
    regarding your request, there is a parking next to the hotel.
    
    Kinfly, Federica Sigona NH Firenze

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• Please could u tell me is the pool open all year round
  
  
  • Thursday, 13 August 2026
  • Dear Guest
    
    Unfortunately the pool is open only in summer season because is outdoor pool.
    We remain at your complete disposal for further information you may have
    
    Best regards
    
    Francesco

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• Are pets allowed?
  
  
  • Thursday, 13 August 2026
  • Dear guest,
    absolutely yes, we are pet friendly.
    
    Best regards.
    NH Firenze

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• With entering the hotel is certificate enough or do you still require pcr? And will the pool be open May 14th? That’s when we are looking to book.
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    
    you don't need any kind of certificate to stay here in the hotel and unfortunately the pool won't be open until the end of May. You can still visit and stay on the rooftop while drinking something and enjoy the view.
    
    Kindly,
    NH Firenze

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• Is the terrace open in November? If yes what is the opening and closing time ?
  
  
  • Thursday, 13 August 2026
  • Hello,
    the terrace will be closed on November.
    thank you
    Federica

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• Good morning, we are flying into Pisa and our flight gets in at 10pm we then have to travel, do you have a late check in. Thank you
  
  
  • Thursday, 13 August 2026
  • Dear guest,
    
    you can check-in whenever you want. after 3pm you will also find your room ready.
    
    Kindly,
    
    NH Firenze

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• Is pool open?
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    
    unfortunately the pool opens in may. Anyway, the rooftop is still open to be visited.
    
    Kindly.
    
    Federica NH Firenze

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• Hi, I am visiting your hotel in July. I wanted to know, what time is the swimming pool open and once it’s closed can we sit around it in the evening?
  
  
  • Thursday, 13 August 2026
  • Dear Guest, the swimming pool will be open from 10 am to 6 pm and the bar will be open untill 11:30 pm.
    
    Best Regards
    Elena Cani, NH Firenze

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• Hi, will the rooftop swimming pool open also in november? And what are the guidelines of using the pool(number of people & time...etc)? Thanks!
  
  
  • Thursday, 13 August 2026
  • the pool is open only during summer time.
    

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• Hi Booking.com advertises a premium room with extra bed (for 3 adults) at your hotel for the price of ?254 When I try to book it nothing comes up?
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    
    this means that there's no more availability.
    
    Best regards,
    
    NH Firenze Team

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• We are looking to booking your property between late April to early may, and understand your pool will not be open. However we are wondering if the rooftop will still be open to guests for viewing pleasure, as it would be lovely to see Florence from the rooftop?
  
  
  • Thursday, 13 August 2026
  • Goodmorning,
    
    I confirm you that is possible to enjoy the view and take a few photos even if officially the rooftop is still closed.
    
    Warm regards
    Claudia Carli NH Firenze

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• Is the pool heated and open now?
  
  
  • Thursday, 13 August 2026
  • Dear guest,
    
    the pool won't be open until june.
    
    Kindly,
    Federica Sigona NH Firenze

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• I am visiting on 30th December for 5 nights. Will rooftop pool/bar be open and also will there be anything special happening on 31st for new year?
  
  
  • Thursday, 13 August 2026
  • Dears,
    the Rooftop Bar is temporary close for the winter season and our Narciso Bar will be available only at the ground floor.
    Please contact us in the future in order to have more information concerning the 31st of December.

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• Are there sunbeds set up by the pool during summer?q
  
  
  • Thursday, 13 August 2026
  • no sunbeds in the roof top

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• Will your pool be open from May 31st?
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    we still have to consider the exactly day of the opening of the pool.
    
    Kind Regards
    Elena Cani, NH Firenze

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• Hi we are a family booking two double rooms. Are they interconnected rooms?
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    
    double rooms are not interconnected. You have to book the category "Interconnecting room".
    
    Best regards,
    
    NH Firenze Team

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• Hi, will the pool be open in November?
  
  
  • Thursday, 13 August 2026
  • Unfortunately no, it is open only during summer time.
    regards

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• We are travelling from Australia and are fully vaccinated. Do you still have PCR requirements to enter? Also is your pool heated and will it be open in May? Thanks
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    regarding your request:
    to enter in Italy is enough your certificate of full vaccination.
    The pool will open at the end of May but the terrace is already open
    
    Best Regards
    
    Elena Cani, NH Firenze

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• Hi will the pool be open in May? Can children use the pool? Thanks
  
  
  • Thursday, 13 August 2026
  • it depend by weather condition.
    usually, we always plan to open around may but if weather is not good we need to postopone.
    don't hesistate to contact us for other question!
    Thank yuo
    federica

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• During times when the pool/bar on the rooftop isn't open, are guests still allowed to sit on the rooftop, and visit the rooftop to the see the views of Florence?
  
  
  • Thursday, 13 August 2026
  • Goodmorning,
    
    for every information about the pool and the rooftop we invite you to contact us at the end of may.
    
    Warm regards
    Claudia Carli Nh Firenze
    

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• Buon Giorno. Si può usare il bonus ? Grazie
  
  
  • Thursday, 13 August 2026
  • Gentile Ospite, in riferimento alla sua richiesta la informiamo che la nostra struttura non accetta il bonus vacanze.
    Restiamo a sua completa disposizione per ulteriori informazioni e assistenza. Un saluto cordiale. NH Firenze Front Office Team

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• my wife and I are visiting from the states, I am fully vaccinated, and she has two vaccines. We have a vaccine card, no green pass. Is that okay?
  
  
  • Thursday, 13 August 2026
  • Goodmorning,
    
    from the 1st of February in Italy for have a valid covid certificate you must have done the last vaccine dose in the previous 180 days. Otherwise you need to do rapid test for have a valid certificate.
    

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• Does the hotel to assist with booking taxi services to the airport?
  
  
  • Thursday, 13 August 2026
  • Good evening,
    we can book a taxi for you to get to the airport.
    Kindly,
    Federica Sigona NH Firenze

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• Good morning, when you say last vaccine in the past 180 days, do you mean the second dose or the booster shot?
  
  
  • Thursday, 13 August 2026
  • For the second dose, If you have the third one there is no limit of validity.
    

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• i’ve been vaccinenated this december 4, so i don’t have my greenpass yet, but i have the proof that i’ve been vaccine. do you required that?
  
  
  • Thursday, 13 August 2026
  • Dear Guest, basic green pass is required for the hotel stay. If you don't have your green pass yet you can take a rapid test to get one.

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• Is the roof pool open in September? And what is the date it closes?
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    actually we don't decided a closing date, it depends of the weather
    
    Best Regards
    Elena Cani, NH Firenze

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• if I book for the week of the 16th may, will the pool and rooftop be open? Also, if it necessary to have a pcr test to stay at the hotel?
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    The pool will open at the end of May, but the rooftop is already open.
    From 1st of April we don't check the green pass anymore and we don't need a pcr test.
    
    Best Regards
    
    Elena Cani, NH Firenze

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• Hi. You offer baby crib-7 months baby. In Firenze uber it’s working? Many thanks.
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    we do have baby cribs, you can send us a request by mail noticing your reservation number. About Uber, unfortunately you can't find Uber in Florence, we only have taxi here.
    
    Kindly,
    
    Federica Sigona NH Firenze

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• Hi NH Firenze we are just wondering if the city taxes are within the prices we are paying for this hotel? Thanks.
  
  
  • Thursday, 13 August 2026
  • Dear Guest,
    normally the city tax is not included in the price you are paying but you can check your confirmation mail to be sure.
    
    Best Regards
    
    Elena Cani, NH Firenze

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