What are our guests' most frequent inquiries?

• What is the walking distance from the public parking to the hotel? Is the public parking crowded?
  
  
  • Wednesday, 11 November 2026
  • We have Valet Service (including parking) and we parking your car and pick-up it anytime you prefer.
    As publick parking here around there are different places under payment
    

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• Hi, we arrive to Milan at 2:00 am on the 29th of sep. Should I book the room feom the 28th or 29th ? I need guaranteed check in at 2:00 am pls
  
  
  • Wednesday, 11 November 2026
  • Dear Guest,
    We highly recommend to book the night before - 28th Sept 2021, to secure the room upon your arrival.
    We remain at your disposal for any further assistance you may need.

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• Hi do you have connected rooms? For the collection room
  
  
  • Wednesday, 11 November 2026
  • Yes, we have. They are superior room.

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• which rooms have a walk in shower
  
  
  • Wednesday, 11 November 2026
  • Most of our rooms have a walking shower.

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• Can you please advise which 2 rooms to book for family of 4 that are interconnecting Thanks
  
  
  • Wednesday, 11 November 2026
  • Superior rooms have a third external door that allows the two rooms to stay open or be separated when needed. Suites, Family Rooms, and the Presidential Suite can accommodate up to 4 guests, thanks to the included sofa bed.

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• Can you accommodate in this room 3 adults?
  
  
  • Wednesday, 11 November 2026
  • Yes, the suite accommodates 3 adults with a king bed and a sofa bed, which can be replaced with an extra single bed upon request.

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• Hi, Is the hotel making trips ,for example to Como lake ?
  
  
  • Wednesday, 11 November 2026
  • We work with a trusted travel agency that can arrange everything—from tickets, private transfers to boat tours to guided trips to Lake Como and more.

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• Hello, do you provide cots for a 2.5 year old toddler?
  
  
  • Wednesday, 11 November 2026
  • Yes, they are upon request, preferably in advance, and free of charge. Thank you!

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• Hello, I wonder if you take a security deposit or insurance on the stays as I'm planning to stay for 6 nights and if you accept cash for insurance
  
  
  • Wednesday, 11 November 2026
  • Good morning, the hotel is cashless so we accept only card payments

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• Can I park there? where is parking and do you valet park ?
  
  
  • Wednesday, 11 November 2026
  • We kindly inform you that we offer valet service at the daily cost of €70. The service includes the mandatory C-Zone ticket for Milan

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• Do you have a Valet service
  
  
  • Wednesday, 11 November 2026
  • We do confirm a valet service with a daily cost of Euro 60.00 which included the parking and the AREA C ticket.

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• Hi , How much is the trip to lake Como ?
  
  
  • Wednesday, 11 November 2026
  • The cost of a Lake Como trip varies based on season, availability, group size, and itinerary.

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• I see the common areas are smoke free. We will not smoke in the room but want to know Is it ok to smoke on a private room balcony.
  
  
  • Wednesday, 11 November 2026
  • Yes, you can smoke in your balcony or outside in the common area (ex. garden)

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• If I have 2 kids (3,6) they will be concerned as children right ? Due to your policy it show that 3 and up and conceded as adult
  
  
  • Wednesday, 11 November 2026
  • Dear guest,
    in this case you have to book 2 rooms or our family room for 4 people (2 ad + 2 kids)
    
    Thank you and regards.
    

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• Does this room have a window to the street?
  
  
  • Wednesday, 11 November 2026
  • Our rooms face on different views: Street view and internal garden

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• Hi do you have Collection room with twin beds?
  
  
  • Wednesday, 11 November 2026
  • Yes, we can provide twin beds

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• Can I park there?
  
  
  • Wednesday, 11 November 2026
  • Yes, our hotel offers a 24-hour valet parking service at an extra cost.

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• Which kind of rooms has a balcony? And shall I do a request when I book?
  
  
  • Wednesday, 11 November 2026
  • The rooms with balcony are Presidential Suite, Junior Suite, Superior and Premium. Please, remember to specify the balcony after your reservation

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• Hi Can i book the junior suit and ask for extra bed or sofa bed for my children age 4 and 8?
  
  
  • Wednesday, 11 November 2026
  • Yes, you can. We have also Family Room with king size bed and sofa bed (two places)
    
    

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• Are there rooms with balcony
  
  
  • Wednesday, 11 November 2026
  • Yes, in particular Superior, Premium, Junior Suite and Presidential Suite. Is mandatory to ask in advance

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• Hi, do you have an indoor pool ?
  
  
  • Wednesday, 11 November 2026
  • No, we do not have a pool.

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• Hi! Is there a way for me and my friends to stay in one room? We’re a group of four and we really wanna stay together ????
  
  
  • Monday, 31 August 2026
  • Hi! ???? Absolutely! Since you’re a group of four and would like to stay together, we recommend booking one of our Family Rooms or the Presidential Suite, both of which can accommodate all four guests in the same room.
    

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• is there a parking space in the hotel ? and do you arrange ztl authorization ? thanks in qdvance
  
  
  • Thursday, 20 August 2026
  • Dear Guest,
    thank you.
    We have the Valet service for the extra cost of 70,00€ per day included the Area C zone, that allows you to drive in the city centre of Milan.
    
    Kind Regards

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• I am on an international flight leaving Milan in the evening (10pm) on 12 January. Do you accept bookings for a late check out with payment for an additional half day stay?
  
  
  • Saturday, 20 December 2025
  • Dear Guest,
    Thank you for your kind request.
    Our standard check-out time is at 12:00; late check-out depends on availability and occupancy on the day.
    On the day of your arrival we can check the availability accordingly to your needs.
    
    Kind Regards

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• In the family room can the beds gets separated and what other option of rooms for twin beds
  
  
  • Saturday, 23 August 2025
  • Dear Guest,
    
    the Family room is set up with one king size bed and one sofabed. The twin beds are available for the Collection Premium room category.
    
    Kind Regards
    Front Office Team

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• Do you have a roll away bed in the same room
  
  
  • Thursday, 21 August 2025
  • The Collection Room can't fit a rollaway bed, but a baby cot can be provided.

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• Hi Can you arrange a room for three adults ? Thank you
  
  
  • Monday, 24 March 2025
  • we can accomodate 3 adults in our family room

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• Do you have a parking service
  
  
  • Sunday, 23 March 2025
  • Dear guest, yes, we have a valet parking service available 24 hours which costs 60,00 euro per night

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• Some pictures show that its a 1 level room and other show it as a 2 level room with stairs , i want only 1 level how can i be sure?
  
  
  • Sunday, 16 March 2025
  • Our Premium rooms are available on each floor with different bed types. If you prefer a room on the first floor, please mention it during booking. We'll note your request and accommodate it based on availability for your dates.

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• What is the distance to the train station from hotel? We need to go to Lake Como 31/8 with 2 big suitcases your suggestion appreciated.
  
  
  • Friday, 28 February 2025
  • Dear Guest,
    
    Thank you for your message. The distance from the hotel to the central station is approximately 15 minutes by taxi.
    
    We remain at your disposal for any further assistance you may need.

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• Hi, we are 2 adults and 1 child (9 y/o). Could the Premium room with king bed accommodate us?
  
  
  • Wednesday, 26 February 2025
  • Some Premium rooms have king size bed and sofa bed that will accommodate you comfortably. We would gladly give you more information!

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• Hi for collection rooms can I add 1 extra bed? Thank you
  
  
  • Wednesday, 29 January 2025
  • From the category of Premium room you can have a sofa bed for a 3rd person.
    Feel free to reach out for more information

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• Hi do you have parking for the car
  
  
  • Wednesday, 22 January 2025
  • We do confirm a valet service with a daily cost of Euro 60.00 which included the parking and the AREA C ticket.

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• Can i see the presidential suit bedroom photo?
  
  
  • Saturday, 4 January 2025
  • Dear Guest,
    
    all the pictures are shown online on Booking.com or on our official page Radisson Collection Hotel Palazzo Touring Club.
    
    Thank you.
    
    Front Office Team

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• Hi, is there carpark? May I know how much?
  
  
  • Sunday, 24 November 2024
  • The valet service is 60 Euro per day, including C-Zone ticket.
    

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• Can 2 rooms, 5 adults? Room 1: 2 adults Room 2: 3 adults (with extra bed)
  
  
  • Sunday, 17 November 2024
  • Dear Guest,
    
    thank you for contacting the Radisson Collection Palazzo Touring!
    
    The room categories to select for 3 people are Collection Premium, Family, Suite or Presidential Suite.
    
    Kind Regards
    Front Office Team

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• Hello, do you have interconnected rooms?
  
  
  • Thursday, 3 October 2024
  • Dear,
    
    Thank you for your inquiry. Unfortunately, we do not have connecting rooms available at our property.
    
    Please let me know if there is anything else I can assist you with.
    
    Best regards,

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• How much is parking thanks Alan
  
  
  • Sunday, 21 July 2024
  • The valet service comes at the daily cost of 60 Euro, and it automatically includes the C-Zone ticket, mandatory for all vehicles apart from the electric ones in the city of Milan.
    

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• We are a family of 4 (kids are 9 and 14 years old). Can we book a Suite and add one additional bed? Is there a sofa bed inside? Thanks. Family Room is not available from 5-8 August.
  
  
  • Tuesday, 16 July 2024
  • Dear guest,
    thanks for your interest in making a reservation at Radisson Collection Touring Club!
    When booking for 4 people reserving our Suite can certainly be a good idea since the room is vary spacious and it does have a king size sofabed.

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• Hi, do you have airport transportation to and from the airport?
  
  
  • Sunday, 30 June 2024
  • Good morning, The hotel does not own a company car, although we can surely and gladly organize a transfer for you.We kindly inform you that usually prices have a range of 90,00 to 190,00 Euro from/to Malpensa and 75,00 to 90,00 from/to Linate airport

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• Hi do you have rooms with 2 beds? Booking for a family of 8 adults and 3 kids but can’t see any 2 beds option in the available rooms.
  
  
  • Thursday, 20 June 2024
  • Good morning, Thank you for your request!
    Yes we do have rooms with two beds and are the family room and the presidential suite, that fit up to 4 people.
    
    
    Kind sregards,
    Ketiana
    Front Office Team

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• Hi, are there taxis available around the hotel? Do you provide concierge services to help us with transportation arrangements to Lake Como?
  
  
  • Tuesday, 23 April 2024
  • Greetings from RC Palazzo Touring Club!
    Thank you for your enquiry.
    
    We can call a taxi or arrange a private transfer.
    
    As for the Como Lake, we can help you with train tickets, private transfers and Como Lake Private Boats (hurry up, they go fast!).

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• Do u have twin bed for this type of room
  
  
  • Monday, 15 January 2024
  • We only have n. 1 Junior Suite with twin beds, we recommend to put in the notes the request when booking.

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• hi, is it possible to have an early check-in? at appr 9h? thank you kind regards
  
  
  • Thursday, 21 December 2023
  • Dear Guest,
    Our check-in time starts at 15:00; early check-ins depend on availability and occupancy on the day.

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• Hi, can I book a room in your hotel if I’m 17 years old?
  
  
  • Friday, 24 November 2023
  • Hello, if you provide us with the written authorization and copy of ID cards of your parents it will be possible.

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• Does the junior suite comes with the option of twin beds?
  
  
  • Monday, 20 November 2023
  • Good evening, we only have one Junior Suite with twin beds; the assignment depends on the availability on the day, therefore we cannot guarantee the type of rooms. If requested, we will do our best to fulfill your desire.

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• I want to book 2 rooms and one of them I need it to be double beds Which rooms offer double beds?
  
  
  • Wednesday, 8 November 2023
  • Dear,
    
    thank you for your message.
    
    We would like to inform you that we can provide twin beds (upon availability) in our Collection Superior, Collection Premium, Junior Suite, Family room, Suite or Presidential Suite.
    
    Kind Regards
    Front Office Team

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• Is your hotel pet friendly?
  
  
  • Sunday, 15 October 2023
  • Dear guest,
    
    Yes! Our hotel is pet-friendly!
    
    Kind regards,
    Front Office Team

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• Hello, does every premium room has city view?
  
  
  • Wednesday, 4 October 2023
  • Hello,
    
    Not all Premium Rooms have city views, some have garden view.
    
    Kind regards,
    Front Office Team

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• Do you have handicap room with connecting room? Thanks
  
  
  • Thursday, 3 August 2023
  • Good evening and thank you for your enquiry.
    We do have accessible rooms, and do not have interconnecting rooms. Upon reservation you can express the preference to have 2 adjacent rooms, even though it will be upon availability.

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• Hi I would like to book a stay for 2 nights Aug 2-4, but I need a room with 2 separate beds. So You have one? Thank you in advance, Marianna
  
  
  • Saturday, 15 July 2023
  • Dear Guest,
    
    rooms with twin beds are available starting from the Collection Corso Italia View category room up to Premium room and the availability is under request.
    Kind Regards

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• Hi does the junior suite have a balcony and living room?
  
  
  • Sunday, 9 July 2023
  • The hotel is inside a historical building, and we have very few rooms with balcony, and because of that, we are not able to guarantee it. The only room with balcony granted is our Presidential suite, which is also the only room with two ambiences.

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• Hello! Are there connections rooms and if yes how to book it?
  
  
  • Saturday, 8 July 2023
  • Dear Guest,
    
    connecting rooms are available for the Superior room category and are under availabilty. Please specified it during the reservation process, even if the Hotel can't ensure.
    Thank you

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• Are twin beds available
  
  
  • Thursday, 6 July 2023
  • Dear Guest,
    
    we have room with twin beds available and under availability starting for all the room categories, except for the Collection rooms.
    
    Kind Regards
    Front Desk

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• How can you help to rent a car when I am in hotel?
  
  
  • Sunday, 2 July 2023
  • Dear Guest,
    greetings from the Radisson Collection Hotel, Palazzo Touring Club Milano!
    With reference to your message, we would like to inform you that our Ambassador Staff will be glad to assist you for any request you might need.
    Regards

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• X2 Adults and x1 child, what room do you recommend?
  
  
  • Thursday, 22 June 2023
  • Dear Guest,
    
    thank you for your message. For three people we recommend to book a Collection Premium Room, or the Junior Suite or the Suite.
    
    Kind Regards
    Front Desk Team

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• hi do you have connecting room
  
  
  • Tuesday, 25 April 2023
  • We have three pairs of connecting rooms.

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• do you have private parking or valet ?
  
  
  • Sunday, 23 April 2023
  • Dear Guest,
    
    We do provide Valet service for the price of 60€ per day.
    
    Regards
    

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• Is it possible to drive to your hotel as we read that Milan has laws that do not allow anyone from driving in the downtown area.
  
  
  • Saturday, 22 April 2023
  • Dear Guest,
    You are absolutely allowed to enter the city centre of Milan by car, it requires registration of the car plate, which we do for you as part of our Valet Service.

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• do you have elevators in the hotel? because we have a baby. do you have a baby crib? urgent reply please. thanks
  
  
  • Saturday, 1 April 2023
  • We do have elevators in our hotel

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• good morning do you have an outdoor pool? if yes, what is it size? thank you
  
  
  • Monday, 6 February 2023
  • Good morning,
    our property has a Wellness and Spa centre without any indoor/outdoor pools.
    Regards

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• Do you have a gym? If not, is there a way for me to workout close to the hotel?
  
  
  • Wednesday, 1 February 2023
  • Dears, we kindly inform you that in our property there is Gym and Wellness center open 24/24 .
    In the neighbourhood there is one of the most italian famous Fitness center "Virgin".
    Best Regards
    Front Desk

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• hi I’m considering booking the hotel but need some answers. 1. is there parking close by or on property? 2. do you have luggage storage facility.
  
  
  • Thursday, 26 January 2023
  • Dear guest,
    we collaborate with a parking very close to the hotel, 300m,
    we also offer a Valet service, the price for the parking, plus Valet plus traffic tax in Milan is 60€ per day.
    We definitely have space to store your luggages. Thank you

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• Do you have locker room and showers in the Spa area?
  
  
  • Saturday, 31 December 2022
  • Dear Mr./Mrs., being a small wellness centre is not equipped with lockers, while our guests could use normal shower.

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• can my 11 years old daughter stay in the same room with extra bed??
  
  
  • Tuesday, 20 December 2022
  • Hi! Consider that most of the entry level category rooms are set up only for two people.
    In your case we suggest to book or a Premium Collection or the Suite (no Junior) categories.
    
    Kind Regards

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• Greetings. Are there connected premier rooms ?
  
  
  • Tuesday, 20 December 2022
  • We do have connecting rooms, in the Superior Room category.

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• Can uber drop me and pick me up from hotel main gate of hotel? Is there an elevator ?can someone help us with the bags?
  
  
  • Wednesday, 7 December 2022
  • Hi! You can easily get at the Hotel by Uber or arranging a transfer directly with the Hotel as well.
    At the entrance (stairs) our bellboys are glad to assist you with your bags while you checking-in to the Hotel.

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• Hi Do u have air conditioning during month of March? Thanks
  
  
  • Sunday, 4 December 2022
  • Good evening. The use of air conditioning and heating are subjected to Italy's current heating measures, available to consult online.

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• Good morning, Is car parking available for hotel guests? Thank you
  
  
  • Sunday, 27 November 2022
  • The hotel does provide the Valet Service.
    You can drive directly to the hotel, where we'll take care of your car: our Valet Service is available 24h and there's no need to place a reservation in advance.
    

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• Hi, can hotel organize pick up from the airpot and what would be the price of this service?
  
  
  • Sunday, 27 November 2022
  • The hotel can arrange transfer to and from different destinations, among which the airports.
    The price varies depending on the destination of the transfer.

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• Hello, i was wondering if you have an airport pick-up option offered by the hotel.
  
  
  • Thursday, 24 November 2022
  • We can assist you arranging private transfer service from the Airport to the Hotel and for any destination you wish to visit.
    The price depends on the number of people and how many suitcases you are carrying with you.

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• hi.. my flight will arrived on 28th of dec. at afternoon time and i would like to request a transportation from the airport. is this available?
  
  
  • Thursday, 24 November 2022
  • Yes, we can organize a transfer from airport to the hotel

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• Hi, Does the hotel organizes rent-a- car? Which agency would you recommend? Is there a possibility to pick up the car in front of the hotel?
  
  
  • Friday, 18 November 2022
  • Hi!
    We arrange every kind of transfer/ car rental service. As external companies we can suggest the international car rental companies like Hertz, Europcar, Sixt etc.

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• Do you have any twin bedded rooms within the hotel please?
  
  
  • Sunday, 6 November 2022
  • Our rooms provide twin beds.
    The categories you may want to select to have twin beds are the following:
    Collection Room City View, Superior, Premium
    Please make sure to place the request on the reservation, because it may depend on availability.

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• is the spa private can I rent it for me and my friend only
  
  
  • Saturday, 8 October 2022
  • Our wellness area has a free access to all our Guests

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• Can I reserve the family room for 2A + 2C (12yo,16yo)
  
  
  • Saturday, 8 October 2022
  • Thanks for contacting us. Family room will be a suitable solution for you all. Please just select the dates and make the reservation accordingly.

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• Do you have rooms with two twin beds?
  
  
  • Monday, 22 August 2022
  • Yes we do indeed.

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• How much is the breakfast for one person
  
  
  • Tuesday, 9 August 2022
  • Breakfast at the desk will be Euro 28.00 per person (cost to be applied for every day). If you decide to buy it on spot at the Bar, it will be Euro 32 per person per day

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• Hi, what is the difference between “collection “ and “superior”?
  
  
  • Friday, 5 August 2022
  • the main difference is the square meters. We have some Superior Room on the 4th floor (design floor), where rooms have the "second level in the room with stairs"

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• Hi, which kinds of the room have the bathtub? Thanks.
  
  
  • Friday, 5 August 2022
  • We have only 3 bathtube, one in Suite, one in Junior Suite and one in Presidential Suite

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• Does the air condition work well now (Aug,2022) ?
  
  
  • Thursday, 4 August 2022
  • AC is working properly. Thank you

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• What is the difference between the superior and the premium room?.
  
  
  • Thursday, 4 August 2022
  • The main difference is the square meeters. We have also some premium accessibile (more spacious) with sofa bed

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• What kind of beds are available in your Family suite? Queen or King? Is sofa bed a double bed size? Does it have view and balcony? Thanks!
  
  
  • Wednesday, 27 July 2022
  • Our Family room has one king bed + one sofa bed queen size. There is not balcony. For a family we can also offer a solution of two Superior Room next to each other

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• Can i get a junior suite for 2 adults and pay extra for 2 kids (4 & 6 year old)
  
  
  • Tuesday, 19 July 2022
  • Our Junior Suite can accomodate two adults only. Just one Junior Suite has the sofa bed. We would suggest to book the Family Room

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• Hello What is the earliest check in we can get , as our flight arrives at 7 am
  
  
  • Friday, 15 July 2022
  • Dear Guest
    if you will be at the Hotel early in the morning, we kindly suggest to book the night prior in order to get the room ready upon arrival. Early check-in is not guaranteed. Check-in time starts from 3pm

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