What are our guests' most frequent inquiries?

• Do u have private beach
  
  
  • Monday, 18 January 2021
  • Thank you for your message, unfortunatly not, we do have a pool and Saadiyat Beach Club is only 15min away from the hotel.

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• Is the pool open or closed?
  
  
  • Monday, 23 November 2020
  • The pool is opened

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• Can i check in early like around 10am.
  
  
  • Thursday, 27 February 2020
  • Early check-in is not guaranteed but we will always do our best to accommodate your request. Alternatively, there is Spa on 3rd floor where you could relax and rest a bit while waiting for a room.

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• I need connected rooms
  
  
  • Friday, 12 February 2021
  • Dear Sir/Madam
    
    Thank you for choosing Rosewood Abu Dhabi as your preferred hotel. Please note that our connecting room categories are Deluxe King Room and Executive Twin Room based on availability on the day of stay.
    
    Kind Regards
    Reservation

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• is parking free
  
  
  • Thursday, 30 January 2020
  • Yes it is complimentary for hotel registered guests.

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• What are the Covid regulations expected for the guests to follow - from checkin to checkout ?? Does guests require to produce Covid test result?
  
  
  • Wednesday, 25 November 2020
  • Guests are required to fill in a DCT (Department of Culture and Tourism) form upon check-in.
    
    Mask is to be worn in all public areas, guests can remove the mask only in the room.
    Social distancing to be followed throughout the stay.

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• Hi could you let me know what restaurants and food options are included in the full board? Thanks
  
  
  • Thursday, 12 November 2020
  • When making a full board reservation, breakfast, lunch & dinner are included in the room rate. You can enjoy your breakfast at our Majlis Lounge, Lunch & dinner can be had as set menus in one of our restaurants (Sambussek, Dai Pai Dong or Majlis)

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• Hi Did u accept Fazaa card discount??
  
  
  • Saturday, 30 January 2021
  • Good Morning,
    
    Thank you for the message.
    
    Indeed ,we accept Fazaa card discount , if the booking is made via the hotel directly.
    
    Should you have any further question please let us know.
    
    Ghizlane Aqaride
    Rosewood Abu Dhabi Hotel Reservation Team

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• hi do you have beach?
  
  
  • Thursday, 4 May 2023
  • Good morning,
    War

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• I want the check out at 3:00 pm
  
  
  • Wednesday, 16 December 2020
  • It is subject to hotel's availability and we do our best to accommodate your request.

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• How far are you from ADGM?
  
  
  • Tuesday, 27 June 2023
  • We are located side by side from ADGM, by walking distance will take you 5 minutes.

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• in the executive twin or deluxe twin room are you able to add a rollaway bed? it would be 3 adults
  
  
  • Wednesday, 30 November 2022
  • A rollaway bed can only be added in an Executive Twin only

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• hi any discount card available?
  
  
  • Saturday, 4 February 2023
  • Greetings from Rosewood Abu Dhabi!
    Hope you are well.
    Could you let us know which card are you holding ,so we card check if you have any discount.

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• Hello, I want to prepay for the room but I need the invoice rightaway to be able to reimburse it. Can you please provide me with an in invoice?
  
  
  • Thursday, 3 August 2023
  • Please look for the invoice from Booking.com as the reservation has been processed through that channel.

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• Is Fazaa discount available? If yes then how much and when can I apply it? What offers do you have at the moment?
  
  
  • Thursday, 30 June 2022
  • Dear Guest,
    
    Thank you for your message. Yes We accept fazaa discount. You have to call the hotel main line to access the. discount.
    
    Many Thanks,
    
    Reservations Team

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• Hi , how far is the hotel from Cleveland hospital? Thanks
  
  
  • Saturday, 15 July 2023
  • Warm Greetings from Rosewood Abu Dhabi! Thank you for contacting us. Please be informed that the Cleveland Clinic & Galleria mall is attached to the hotel where you can access by 5 minutes walking without going out. Regards, Reservations Team.

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• Is it possible for the two rooms to be connected?
  
  
  • Wednesday, 20 December 2023
  • Connecting rooms will be subject to availability.

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• Hello! Do you have a heated pool?
  
  
  • Saturday, 2 December 2023
  • Yes, we do have a heated pool.

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• Need late check out due to hospital visit
  
  
  • Sunday, 19 June 2022
  • Warm Greetings from Rosewood Abu Dhabi!
    Thank for your message and please note that our standard check out time is 12 noon. please advise until what time would like to have late check out.

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• Is the swimming pool open?
  
  
  • Monday, 19 October 2020
  • Yes, it is open including the Spa.

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• Hello, do you have direct access to the beach?
  
  
  • Monday, 20 November 2023
  • Greetings from Rosewood Abu Dhabi.
    Thank you for your message, unfortunately hotel does not have access to the beach.
    

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• Is the pool open?
  
  
  • Tuesday, 14 July 2020
  • Thank you for your message!
    
    The pool is still closed until further notice.
    

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• Is the hotel restaurant open to non hotel guests?
  
  
  • Tuesday, 23 April 2024
  • Yes, all of our restaurant is open for public

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• do you have inter connected room
  
  
  • Sunday, 4 June 2023
  • We have a connecting room between Deluxe King with Executive Twin, Executive Twin with Royal 2 Bedroom Suite & Executive King with Executive 2 Bedroom Suite. indicate your reservation remark (Subject to availability on the day of arrival)

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• How many floor are here ?
  
  
  • Thursday, 27 February 2020
  • Hotel rooms are located from 5th to 15th floor.

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• Is the pool currently closed? And I’d like to ask there’s no option to book two rooms with connected door
  
  
  • Saturday, 6 July 2024
  • Our pool is still operating from 06:00 AM - 10:00 PM.
    Our interconnecting room is the combination of 1 Deluxe King room and 1 Executive Twin Room.
    Please add a special note on your booking if you wish to have interconnecting (subject to availability)

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• Is access to the spa (specifically sauna) included or do guests have to pay extra? Thanks
  
  
  • Saturday, 6 January 2024
  • Access to sauna would not be chargeable for the in-house guests. Only the treatments are chargeable.

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• Hi is the sofa in the living area Sofa bed ?
  
  
  • Wednesday, 14 February 2024
  • The sofa bed is only available in our Executive One Bedroom Suite.

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• I want two connected rooms because I have children. Is this available?
  
  
  • Saturday, 11 January 2025
  • For connecting rooms, we recommend a combination of one Deluxe King room and one Executive Twin room. Adjusting your booking may help secure this arrangement during your stay with us. All arrangements are subject to availability.
    

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• Hi is visitor allowed in the room
  
  
  • Sunday, 23 October 2022
  • yes, visitor is allowed

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• Do you have pregnancy massages available? Thank you
  
  
  • Tuesday, 17 December 2024
  • We do not offer any treatment for pregnancy.
    
    Apart from that, the only spa facility available for pregnant women is the Relaxing Lounge.

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• Is your pool or beach area open at the moment?
  
  
  • Thursday, 25 June 2020
  • Pool is currently closed.

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• What type of plugs/outlets are in the rooms?
  
  
  • Friday, 6 September 2024
  • The United Arab Emirates such as Dubai and Abu Dhabi use type G plugs

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• New year fireworks it is can see at hotel rooms ?
  
  
  • Sunday, 3 December 2023
  • The fireworks can be seen from hotel rooms. You can book for Rosewood 01 Bedroom Suite to ensure a panoramic water view and fireworks.

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• Is the pool spa Open during 1-7th of January 2021?
  
  
  • Wednesday, 25 November 2020
  • Our pool spa opened.
    We would like to bring your attention towards the fact that only the spa wet are which includes jacuzzi ,sauna ,steam room is closed due to Covid19.
    
    
    

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• What is the view of this room? Am I able to see the fireworks on new year?
  
  
  • Saturday, 16 December 2023
  • The fireworks can be seen only from the Rosewood One Bedroom Suite

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• Is there a free parking for hotel guests?
  
  
  • Monday, 2 February 2026
  • We provide complimentary valet parking service for all hotel guests, self parking is not available.

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• Do you have a connecting rooms
  
  
  • Thursday, 1 February 2024
  • Connecting sets are consisting of Deluxe King room and Executive Twin rooms.

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• does the hotel serve shisha?
  
  
  • Wednesday, 16 October 2024
  • Yes, our Hidden Bar, Glo Bar serve outdoor shisha and Em Sheriff Cafe has indoor shisha.

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• is the extra bed available here? and how much?
  
  
  • Tuesday, 23 April 2024
  • Kindly to inform you that extra bed is available at AED 350 net per day

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• What are pool opening hours? The parking is free for your guest? Thanks
  
  
  • Monday, 1 January 2024
  • Swimming Pool is open from 0600 hours to 2200 hours. The car parking is free for our guests.

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• hello? your hotel or near your hotel place have flood water? Everything good ?
  
  
  • Tuesday, 23 April 2024
  • Kindly to inform you that our hotel was not having flood during the rain season few days ago

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• can we stay as a family in one twin deluxe room we are a family of 2adults and 2kids(12&8yrs old) kindly confirm at the earliest to confirm my booking
  
  
  • Sunday, 6 April 2025
  • Deluxe Room can only accommodate 2 adults and 1 child, we recommend taking 2 rooms. Because the hotel will consider guests aged 12 and above as adults.

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• Hello, do you have 24 hour check in? Our plane lands 12.30am
  
  
  • Monday, 6 April 2026
  • Yes, we do have 24 hours check-in service with 24 hours security.

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• Is it connected to galleria mall
  
  
  • Monday, 6 April 2026
  • Thank you for the msg.
    
    Yes, Rosewood Hotel in connected to the Galleria mall.
    
    Have a wonderful day !
    
    Ghizlane
    Reservations Team.

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• What restaurants are available to eat in for the half board option ,are your spa facilities open in January and is Shisha available
  
  
  • Monday, 6 April 2026
  • Thank you for contacting Rosewood Hotel.
    
    Please note that in each restaurant we have a special menu dedicated to the guests with half board package.
    Shisha is served
    
    The spa facilities are open on January
    
    Thank you.
    
    Reservations Team
    
    Th

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  • Monday, 6 April 2026
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• Hello! Do you have a good selection of vegan food options?
  
  
  • Monday, 6 April 2026
  • Yes, our restaurants have a variety of vegan options available.

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• Our arrival on 1/14/22 is at 1:10 am. Is it possible to have an early check in on the 14th? if not, do you have a lounge where we can take a nap?
  
  
  • Monday, 6 April 2026
  • Thank you for the msg.
    
    In order ot have an immediate access to your room we would advsie you to booking the night before.
    
    Reservations Team

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• Parking No parking available. Is this true?
  
  
  • Monday, 6 April 2026
  • Dear Guest,
    
    We do have self parking and valet parking available.
    Thank you.

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• I intend to book for one night starting tomorrow and checking out late on Saturday. Do you have Fazaa or Isaad discount ? And how much is that? HB?
  
  
  • Monday, 6 April 2026
  • Thank you for the msg.
    
    Yes we do have special discount for Fazaa and Isaad card holders whcih is 20 % off. It is applied on room only and breakfast package.
    
    Thank you
    
    Reservations Team

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• Hi can you visit any of the hotel restaurants if you are in the manor club half board option ?
  
  
  • Monday, 6 April 2026
  • Thank you for your message and you may go to Majlis restaurant for Half Board option.

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• Would like to know about 2 Connecting rooms availability
  
  
  • Monday, 6 April 2026
  • Thank you for the email.
    
    Please be advsied that our connected set is a deluxe king room 47 sqm and executive twin room 57 sqm.
    
    Thank you
    
    Ghizlane

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• Where should I park my car?
  
  
  • Monday, 6 April 2026
  • We have valet service, complimentary for our in-house guests.

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• I’m looking for connected rooms
  
  
  • Monday, 6 April 2026
  • Good Evening and thank you for the msg.
    
    Our connecting set in a Deluxe king room 47 sqm and Executive twin room 54 sqm.
    
    Your request to have connecting rooms can be added upon making the booking and will remain subject
    to availability.
    
    Thank you

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• Are taxes and tourism fees included in the quoted rates?
  
  
  • Monday, 6 April 2026
  • Thank you for contacting Rosewood Abu Dhabi Hotel.
    
    Please note that the rate quoted does not included taxes and tourism fee which are 15.5% from the room rate.
    
    If you have any questions please let us know
    
    Ghizlane
    
    Reservations Team.

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• hi, do you have smoking rooms
  
  
  • Monday, 6 April 2026
  • Our propery are non-smoking hotel

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• Hi, on friday will the pool be closed?
  
  
  • Monday, 6 April 2026
  • The swimming pool is available daily from 6am to 10pm.

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  • Monday, 6 April 2026
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• Hi, can you please confirm to me what restaurants are included in the half board basis please ? Thank you kind regards
  
  
  • Monday, 6 April 2026
  • Majlis Lobby lounge which is our all day dinning

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• what cuisine is included in halfboard?
  
  
  • Monday, 6 April 2026
  • The Half board package can be used in all the restaurants inside the hotels :
    
    Sambusek : Lebanese Cuisine.
    Dia Pai Dong ; Chinese Cuisine
    Majlis Lobby Lounge : International menu

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