Santa Clara Urban Hotel & Spa
- Historical building -
- Sant Alonso, 16 -
- 07001 -
- Majorca -
- Palma de Mallorca
- Telephone +39 02 56 56 77 71
8.7/10 on 520 reviews
Santa Clara Urban Hotel & Spa: Luxury and Wellness in the Historic Heart of Palma de Mallorca
The Santa Clara Urban Hotel & Spa is an elegant boutique hotel situated in the heart of Palma de Mallorca's old town, just steps away from the Cathedral and the commercial area. It offers a refuge of luxury and tranquility, combining contemporary design with traditional Mallorcan elements, in an intimate and sophisticated atmosphere.
Oasis of Relaxation in the Old Town: The Spa
The hotel's highlight is its fully equipped Spa, a true sanctuary of wellness in the city center. Guests can enjoy a complete thermal circuit, exclusive treatments, and massages, ideal for recharging after a day of exploration. Spa access is often included with the stay, ensuring a superior relaxation experience.
Elegant Rooms with Mallorcan Details
The 20 accommodations, including rooms and suites, are designed to offer maximum comfort. They feature an elegant design with original architectural elements such as exposed beams and tiled floors, combined with modern amenities like Smart TVs and a wide selection of pillows. Some rooms include direct access to the spa for added luxury.
Panoramic Terrace and Exclusive Roof Top
The hotel's Roof Top is an exclusive gathering spot where guests can enjoy a drink or coffee while admiring the view over the city rooftops and the sea, especially at sunset. The panoramic terrace is perfect for moments of relaxation and offers a privileged viewpoint to appreciate the surrounding architecture.
Strategic Location for Exploring Palma
The location is exceptional: just a few minutes' walk from the Cathedral of Santa Maria (La Seu), the Passeig del Born, and designer boutiques. This makes the hotel the perfect base for those wishing to immerse themselves in Palma's cultural and nightlife, as well as for relaxation lovers thanks to the internal spa services.
What are our guests' most frequent inquiries?
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how is the parking here?
- Thursday, 21 November 2019
- ACCESS // PARKING
The hotel is located in a “restricted access area” ACIRE. Parking is strictly prohibited. However, you can drive to the hotel to leave your luggage. Delivering your registration number at reception we will ask for an authorization that will allow you to travel in this area. There is private parking nearby (reservation required) and costs € 20 per day.
Outside the old town there is parking area, ORA, (max 2 hours) Payment between 09.00h – 20.00h. Saturdays from 2:30 p.m. until Monday 9:00 a.m. the parking is free. A little further you can find free parking, approx. 10min walk.
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Hi, are the bathrooms, shower etc in the rooms completely private and concealed? Thanks.
- Tuesday, 4 February 2020
- Good morning,
There a couple of rooms where there is a " "window" into the bathroom, to the shower area.
If you would like to reserve a room with us just mention that you dont want this kind of bathroom!
Kind regards
Reception
-
Hi,
What is actually in the Spa area please? And will it be open by 15th of October?
Thank you.
- Tuesday, 11 February 2025
- Good morning
The spa is close and we don´t exactly the re-opening day.
Kind regards
Reception
-
Hi, do you have laundry facilities at your hotel? Thank you
- Monday, 10 October 2022
- Hi!!!
Thank you for showing interest in our Santa Clara Urban Hotel & Spa
Yes we offer laundry facilities. You leave your laundry at the recepción at the morning and you get back clean at the next morning (not on Sundays)
Kind regards
-
is the spa and sauna access included in the hotel price?
- Saturday, 26 November 2022
- Good morningg
Yes Our Spa is included in the Hotel price.
The only extra cost would be if you wanted to book a massage. For example 1 hour relaxing massage is 52€.
Hope this info helps !!
Regards,
Aina.
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Have you taken any precautions for check-in because of the coronavirus?
- Monday, 15 June 2020
- Dear Client,
The day the hotel opens again we will take all the necessary precautions that are required at that moment.
Kind regards
Reception
-
Hi we booked 3 adults into a junior suit - will there be a roll away bed or is the spa a sofa bed , thanks
- Thursday, 15 September 2022
- There will be a sofa bed.
So no babies at all???
very strange. Because we received 1 adult and 2 babies.
thank you.
trixi
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Hi, our flight is leaving early in the morning. Is there any near busstation to take the bus to the airport ?
Best regards,
Elena
- Saturday, 2 November 2024
- Dear Elena
Yes, the bus stop to the airport is within 400 metres +/-.
Kind regards
Reception
-
Hi, is there a busstation near by hotel for tranfer to airport in Palma?
- Saturday, 2 November 2024
- Buenos días
Yes, the bus stop to the airport is within 400 metres +/-.
Kind regards
Reception
-
Good Morning, is a Little dog (7 kg) allowed?!
- Saturday, 7 March 2026
- Good Morning
No, dogs aren´t allowed.
Kind regards
Reception
-
Is there a charge for beach towels
- Wednesday, 21 August 2019
- Hello,
No, there is no charge for beach towels
Best regards
-
Hi what is the nearest parking and how much is it? We are checking in tomorrow for 1 night.
Many thanks!
- Monday, 18 July 2022
- Hello, there are three posibilities to park:
Gratis - ca. 6-8 minutes walking distance,
Short parking zone: max pay time two hours and from 9-20h
or Garage parking: 200m from the hotel 25€/night.
Don't forget to let us register your car
gracias
-
Hi is it possible to have twin beds? We are to tired moms looking for a good night sleep!!
- Saturday, 14 October 2023
- Yes, it´s possible but we can´t confirm.
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Is the spa currently open ?
- Thursday, 2 April 2026
- yes, the spa is open for our hotel guest
-
Hi could you tell me how far you are from the nearest sandy beach walking distance please
- Thursday, 3 August 2023
- The nearest beach is 5 minutes away
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Hi, are there fridges in the room so we can store water and snacks?
- Sunday, 28 August 2022
- Dear Client,
All rooms are equipped with a minibar, but they are not as big as a normal fridge
Kind regards
Lisa Olin
-
In the suite where does the third person sleep ?
- Tuesday, 23 January 2024
- The Suite is only for maximum 2 adults.
We also have juniorsuites where 3 adults is accepted and for the 3rd person there is a sofa/bed
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Can we book a late check out on the Tuesday 23rd July as we don’t fly home untill 8pm
- Monday, 20 July 2026
- Good Morning
Thank you for showing interest in our Santa Clara Urban Hotel & Spa
We are so sorry, as we don´t know the availibility and the rooms can be book at any moment there is no possibility to confirm any late check-out until the previus day.
Kind regards
Paco López
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Hi we have booked flights from the UK on a Friday but don't land until midnight would that be an issue checking in
- Monday, 20 July 2026
- Dear Client,
No problem at all, the reception is open 24 hours for check in.
Kind regards
Lisa Olin
-
Airport shuttle?
- Monday, 20 July 2026
- Dear Mr/Ms
Thank you for showing interest in our Santa Clara Urban Hotel & Spa
We don´t offer Airpor shuttle but if you check our web-site you will see that we have our "free taxi" promotion for some booking conditions.
Kind regards
-
Is breakfast included in the price for the room?
- Monday, 20 July 2026
- Thanks for showing interest!!
Normally you can choose the option with breakfast!!
Kind regards
Paco López
-
Hello, is the spa is now open?
Will it be open in october?
Thanks
- Monday, 20 July 2026
- Hello there,
Yes,the spa is open all year long from 09.00 am to 21.00 pm
Kind regards
-
can the rooms be 2 singles instead of a double bed. do they have private terraces
- Monday, 20 July 2026
- Dear Client,
We have just a couple of rooms in the hotel with separate beds, therefor it is only under request
No room has a terrace
Best regards
Reception
-
From the photos and the spa seems quite small. How does it work? Do we reserve a slot and the jacuzzi is ours to use, or did we share it with others?
- Monday, 20 July 2026
- The spa is open from 9am until 21pm and all the guest have acces during this time.
Kind regards
Reception
-
Hi, Is spa access included for hotel guests or is there an additional fee? Many thanks
- Monday, 20 July 2026
- Yes, the Spa is included for all hotelguests
Best regards
Lisa Olin
Facilities & Features Santa Clara Urban Hotel & Spa
- General:
- Air conditioning,
- Car rental,
- Elevator,
- Hardwood or parquet floors,
- Heating,
- Non-smoking rooms,
- Room service,
- Smoke-free property,
- Wake-up service
- Activities:
- Bicycle rental
- Room Amenities:
- Socket near the bed
- Bathroom:
- Bathrobe,
- Free toiletries,
- Hairdryer,
- Private bathroom,
- Shower,
- Slippers,
- Toilet,
- Toilet paper,
- Towels
- Media & Technology:
- Flat-screen TV,
- Radio,
- Satellite channels,
- Telephone,
- TV
- Food & Drink:
- Bar,
- Breakfast in the room,
- Minibar,
- Tea/Coffee maker
- Internet:
- Internet
- Kitchen:
- Electric kettle
- Outdoors:
- Sun deck,
- Terrace
- Parking:
- Parking
- Bedroom:
- Linens,
- Wardrobe or closet
- Accessibility:
- Upper floors accessible by elevator
- Pool and wellness:
- Beauty services,
- Body treatments,
- Hot tub/Jacuzzi,
- Public Bath,
- Sauna,
- Spa and wellness center,
- Spa facilities
- Reception services:
- 24-hour front desk,
- Baggage storage,
- Concierge,
- Invoice provided,
- Tour desk
- Cleaning services:
- Daily housekeeping,
- Dry cleaning,
- Ironing service,
- Laundry
- Business facilities:
- Fax/Photocopying
- Safety & security:
- CCTV in common areas,
- CCTV outside property,
- Fire extinguishers,
- Key card access,
- Safe,
- Security alarm,
- Smoke alarms
- Safety features:
- First aid kits available,
- Shared stationery (e.g. printed menus, magazines, pens, paper) removed,
- Staff follow all safety protocols as directed by local authorities
- Physical distancing:
- Cashless payment available,
- Physical distancing rules followed
- Cleanliness & disinfecting:
- Guest accommodation disinfected between stays,
- Guest accommodation sealed after cleaning,
- Guests have the option to cancel any cleaning services for their accommodation during their stay,
- Linens, towels, and laundry washed in accordance with local authority guidelines,
- Use of cleaning chemicals that are effective against coronavirus
- Food & drink safety:
- All plates, cutlery, glasses, and other tableware sanitized,
- Food can be delivered to guest accommodation
Terms and conditions of booking Santa Clara Urban Hotel & Spa
Check In / Check Out
- Check-in from 14:00
- Check-in from 14:00
Payment policy
At online reservation, refundable down payment of deposit by credit card. At check out, final payment of balance by credit card or cash.
Transfers to / from Airport
The private transfer service is available for a fee, to / from the nearest airport, for reservations or informations please send an email after the booking confirmation clicking here.
Parking
Parking on site available for a fee
Internet
WiFi internet access available in all public areas and is free of charge and in all rooms
Children and extra beds
- Cot: Free! One child equal or under 2 years stays free of charge in a child's cot.
- Extra beds Children: On Request
- Extra beds Adults: On Request
Extra
EXTRA (If not included in the booking)
- Breakfast € 15.00 per person per day
Conditions and cancellation policy
- More than 2 Days Before arrival: Free cancellation
- From 2 Days to 0 Days before arrival: the value of 1 night/s
All published reviews have been personally written by the clients of icastelli.net after their hotel stay!
Score breakdown
Comfort 8.7 / 10
Courtesy 8.7 / 10
Leisure 8.7 / 10
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