What are our guests' most frequent inquiries?

• How do we contact Sultan Cave Suites that whether a room has a private balcony or not ?
  
  
  • Saturday, 13 February 2021
  • Please check King suite, Presidential suite and Sultan suite rooms for private balcony or terrace. Junior suite and Suite rooms do not have balcony.

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• Hi is all room have windows? Because i want the bed room including a window And which of the room have balcony? What is the name And is it easy walk
  
  
  • Saturday, 15 February 2025
  • Dear Guest,
    Thank you for your message. Please send us message from e mail.

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• Hi, is it possible to book a private terrace breakfast watching balloons at Sultan Cave Suites if we book a stay at Aza Cave? Thank you
  
  
  • Friday, 24 March 2023
  • Hi, for these request please send us message. Kind regards,

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• Ill be coming on 25th march to 28th march! Do you have heated pool and are they operational?
  
  
  • Monday, 8 March 2021
  • Hello.
    Unfortunately we dont have heated pool available but we have hamam and massage options available.
    
    Regards,

  ---

• Hello do you have a public pool or jacuzzi or is it only private ?
  
  
  • Friday, 22 March 2024
  • Dear Guest,
    We do not have swimming pools or Jacuzzis in our common areas. We have only one room with a Jacuzzi, and its name is Sultan Suite.
    Best regards,

  ---

• Hi want a ballon ride booking for either Feb 18th or 19th. Also looking for tours in English for both days small group or private. Can you arrange?
  
  
  • Wednesday, 5 February 2025
  • Dear Guest,
    Thank you for your message. We may gladly help you about the activities that you mention.

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• Which is the best room for a view of the hot air balloons ?
  
  
  • Thursday, 7 March 2024
  • Hello dear guest. Thank you for your question and interest. Sultan Suite room has the best view of balloon with jaccuzi. Also, you may enjoy the view at the rooftop terrace and take pictures with breakfast set up.

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• We are planning for a trip to Turkey in March. What is the weather like? Can we still have breakfast in the terrace for the hot air balloon viewing?
  
  
  • Wednesday, 10 May 2023
  • Thank you for asking.
    The weather is always changable in Göreme. Our terrace is a shared place, unfortunately we dont accept any reservations there. Your breakfast will be served at the restaurant which is located on the rooftop also with the view.

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• Hello! I wonder if we could reserve one standard double room for two adults and one child who is 2 years old and sleeps in a cot? Is a cot available?
  
  
  • Friday, 24 March 2023
  • Hello, Yes, we have a baby bed. Kind regards,

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• Hi Wanna book and wanted to know if you accept small dogs please in the hotel
  
  
  • Tuesday, 2 March 2021
  • Hello,
    
    Yes, we accept small breeds :)
    
    Regards,

  ---

• Good Morning Unfortunately the dates we are in Carpodocia you are fully booked. Do you do bookings for breakfast or sunset dinner only on your rooftop
  
  
  • Thursday, 27 June 2024
  • Dear guest,
    First of all, thank you for your interest in our hotel.
    Unfortunately, we cannot accept guests from outside for breakfast. Also, you may come directly to our restaurant without making a reservation for dinner.

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• Hi! Do I have a view to watch hot air balloon from the balcony at King Suite?
  
  
  • Friday, 24 March 2023
  • Hello, if the weather wind side is okey you can see always from our hotel terrace and from our hotel side everywhere.

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• is it possible to organise a breakfast on the terrace at sunrise for all room types or is it limited to only certain rooms
  
  
  • Friday, 24 March 2023
  • For all these special organizations, please contact with hotel. Kind regards,

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• Which rooms have a balcony/terrace with a good view?
  
  
  • Friday, 24 March 2023
  • Hello, King, Junior and Suite rooms each have a private balcony, and since room selection cannot be made according to number, availability should be checked. Kind regards,

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• Is it possible to add one more single bed in since there will be 5 of us and we would like to be in one room?
  
  
  • Tuesday, 3 October 2023
  • Only 5 people can stay in our family room. Our family room can be prepared with one large bed and 2 separate extra beds.

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• Is the queen room have balcony?
  
  
  • Saturday, 15 February 2025
  • Dear Guest,
    Thank you for your message. We have a balcony some of them.

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• 2 adults and 1 child and would love a balcony. Is there anything available that would accommodate? 10/20-10/24
  
  
  • Monday, 27 January 2025
  • Dear Guest,
    Thank you for your message. You may check our web site.

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• Hi. Is the outdoor pool open april 12th and can you send a picture? Also, do you have chimneys in the rooms to light a fire if too cold?
  
  
  • Wednesday, 9 October 2024
  • Dear Guest,
    Thank you for being interested in our hotel.
    For more detailed information, please visit our web site.

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• Hello, Are the Junior Suite cave room? How I can I guarantee my reservation will include a cave room, please? Cave rooms have window? Thank you
  
  
  • Thursday, 27 June 2024
  • Dear Guest,
    First of all, thank you for being interested in our hotel.
    If you like to stay in a cave room you need to choose one of the Fairy Chimneys category rooms. We have windows in our cave rooms.

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• Does the family suite with 2 bedrooms have 2 bathrooms as well? Or 1 bathroom?
  
  
  • Sunday, 10 March 2024
  • Dear Sir / Madam,
    Thank you for asking.
    The Family Suite rooms in our hotel are equipped with 2 bedrooms and 1 bathroom.
    Best regards,

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• Hi Do you arrange transportation from qiasary airport to the hotel ?! What is the process? How much does it cost
  
  
  • Sunday, 18 February 2024
  • Dear Guest,
    Thank you for your questions.
    We do arrange airport transfer services in 2 ways.
    Please reach out to us to get more information via mail.
    Best regards,

  ---

• Hi there, which rooms have a window in your hotel? I cannot sleep in a room without a window. Thanks
  
  
  • Monday, 5 February 2024
  • Dear Guest,
    
    Thank you for your question!
    
    We try our best to help our guests with their requests. While making the reservation please mention your request and we will help you when assigning the room, depending on the availability!

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• Do guests have access to pool at sister hotel Aza cave hotel?
  
  
  • Tuesday, 3 February 2026
  • Dear Guest,
    Thank you for your message.
    Our hotel guests can use the pools at our sister hotels.

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• Hi, do you offer 2 single bed (instead of a double) as an option? How to book the airport shuttle?
  
  
  • Friday, 24 March 2023
  • Yes we can provide tw?n bed opt?on for the other all request please send us messages. Kind regards,

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• hi, what is your current airport shuttle price? Is the shuttle by demand or on its own schedule?
  
  
  • Friday, 24 March 2023
  • Hello for these details please send us messages. Kind regards,

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• How long does it take to walk into Goreme town centre from your hotel? Thank you
  
  
  • Tuesday, 11 February 2025
  • Dear Guest,
    Thank you for reaching out to us.
    It takes 15 mins to walk Göreme town from Hotel.

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• assalam alaykum do you provide iftar and suhoor to open fast in Ramadan? Also can I book a superior double room on 7-9th April and add an extra bed ?
  
  
  • Friday, 24 March 2023
  • Yes we are provide, for the room availabilty check booking.com or our online side. Kind regards,

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• Hi I love this room and also looking to propose 22nd Feb. Is there anything you guys can do to help me in arranging something in the room for this very special day?
  
  
  • Friday, 24 March 2023
  • Of course when you book the room please ask us than we can help your all request. Kind regards,

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• Hi. Our flight lands at 8am on Saturday morning. Would it be possible to check in around 9am ? Thanks
  
  
  • Thursday, 3 August 2023
  • Hello, we can not promise for early check in, it completely depends on the availability. We will gladly assist you for early check-in if the room is available.
    Best regards,

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• Hello are these rooms in actual caves? Do you have cave rooms at this location?
  
  
  • Sunday, 4 June 2023
  • Our hotel offers cave rooms in various categories.

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• hi! do u accept children age 6 and 10? do let me know thanks
  
  
  • Wednesday, 27 November 2024
  • 4 people can only be accommodated in Family rooms.

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• Can we pay to have breakfast and use balcony as non guests?
  
  
  • Sunday, 3 July 2022
  • Hello,
    Unfortunately no. Its only available for our hotel guests.
    
    Regards,

  ---

• Hi there, is the rooftop available for bookings for walk ins or is it only for the hotel guests?
  
  
  • Sunday, 1 October 2023
  • We are unable to accept the guests coming from outside on our terrace at the morning time. You will be very welcomed to our rooftop anytime between 12:30 and 22:30.

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• Hello, I wanna know do you have rooms with Jacuzzi? I wanna have romantic night with my boyfriend
  
  
  • Tuesday, 2 March 2021
  • Hello,
    
    We have only Sultan suite available with Jacuzzi.
    
    Regards,
    

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• Hi, is it possible to put an extra bed in the junior suite or the suite? Do these rooms have a view? My travel dates are Aug 24-27 for three adults. Will there be rooms with terrace/balcony available during these days?
  
  
  • Sunday, 11 June 2023
  • There is a balcony in our Junior Suite category room, and unfortunately, we cannot add an extra bed to that room. If you want a room with a view and the possibility of an extra bed, you can send us a message specifying your reservation.
    Best regards,

  ---

• Is Sultan suite for 3 people available from 28.7. - 31.7.2022.?
  
  
  • Tuesday, 28 June 2022
  • Hello,
    
    Yes it is available. Please contact directly for further assistance.
    
    Regards,

  ---

• Hi Please confirm taxi charges for 2 people from Kayseri to your hotel. I also would like to know the cost for the sunrise balloon ride tour for 2.
  
  
  • Sunday, 8 October 2023
  • The fees vary depending on when you will arrive. Please provide us with your reservation details.

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• Hi can you arrange a couple breakfast on the roof with the balloons views
  
  
  • Tuesday, 17 September 2024
  • The place in the photos is our rooftop which is a common place for all our hotel guests. As it's a shared place, unfortunately, we don't accept any reservations there.

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• hi does pay in advance mean you take the payment at time of booking or just card details to hold booking for refundable rate on mobile app
  
  
  • Friday, 24 March 2023
  • Yes, to guarantee the payment, card information is collected from you at the entrance. Kind regards,

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• Is it a duplex something like that ? The 2 rooms are in 1 floor ? Or in different floor?
  
  
  • Tuesday, 2 March 2021
  • Hello,
    
    No, not duplex. The 2 rooms are located on 1 floor, next to each other.
    
    Regards,

  ---

• Can 3 ppl stay in the presidential suite ? Do you provide extra beds ?
  
  
  • Wednesday, 6 January 2021
  • Hello. We can put an extra bed in the presidential suite upon request.
    
    Regards,

  ---

• HI WE ARE 3 ADULT WHICH ROOM WILL BE SUITABLE
  
  
  • Monday, 31 July 2023
  • Hello, all rooms, except for family rooms, are designed for double occupancy. Some categories allow an extra bed, but there's a charge for a third person. Let us know during reservation for assistance.
    Best regards,
    
    

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• Hi there. I am booking for 2 adults and 1 child age 2. Can we stay in a suite? When I add a child to the search, the room is no longer available
  
  
  • Friday, 24 March 2023
  • Hello, 2 years old child con not added cause it is free age. So you need to check it category size.

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• Hello dear , What is the difference between the classic room and standard???
  
  
  • Friday, 8 December 2023
  • Hello ,
    Both room type is same

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• Hi . Happy new year ! My flight arrives 11 30 pm on the 3 rd of march. Will you still have your pick up services available at that time? Thanks x
  
  
  • Monday, 25 January 2021
  • Sure, we have transfer services from Nevsehir and Kayseri airports. You should send an mail about your requests
    Best regards

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• Hi. We have a 3 guests and would like to stay in 1 room on 11-13 August. Can extra bed be added?
  
  
  • Friday, 24 January 2025
  • Third-person accommodation is never allowed in our standard rooms. We can allow third-person accommodation upon request in Junior Suite and above room categories. An additional payment will be charged for the third person staying.

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• Does this King Suite have a private balcony with traditional Turkish outdoor seating area with rugs, cushions and small table?
  
  
  • Wednesday, 10 May 2023
  • There is only one room in the King Suite that has a balcony and it is not decorated with the traditional Turkish outdoor seating. Our terrace is decorated with rugs, cushions and a small table.

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• Hi, reservations at your hotel and wondering if I have ever had a chest afraid of dogs.am afraid of dogs and wondering if I shouldn’t visit at all
  
  
  • Saturday, 2 July 2022
  • Hi,
    
    As our hotel is not a regular building hotel, Its free for all the dogs or cats come in the building. They are all friendly but if you are afraid of the dogs, the whole Goreme Hotels are not recommended for you.
    
    Regards,

  ---

• do you offer room service and honey moon complimentary offers and decoration? Do we need to bring proof of marriage when arriving?
  
  
  • Sunday, 4 June 2023
  • We do not have room service available. However, we provide complimentary room decoration and a small bottle of wine with fruits for our honeymoon guests. A marriage certificate is not mandatory.

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• hellooooo we are coming with 3 person, and we saw there is an option to have extra bed. however during check out, rooms like junior room says sleeps 2 person. can we book junior room but have 3 person?
  
  
  • Friday, 26 August 2022
  • Our check in time is at 2 pm.
    You may leave your luggages at the reception if you arrive early.
    All room prices are for 2 people except family suites.
    Regarding extra bed for 3rd person, you need to contact with us through mail
    Best regards

  ---

• Which room has best outdoor balcony
  
  
  • Thursday, 30 April 2026
  • Hi,
    
    Pasha suite has the best outdoor balcony with spectacular view.
    
    Regards,
    Gizem

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• Would like to book a room that has best private outdoor space which one would be best
  
  
  • Thursday, 30 April 2026
  • Dear guest,
    Presidential suite will be the best option for this!
    
    Regards,

  ---

• Hi, what time do we need to check out from the hotel? What is the latest possible breakfast time?
  
  
  • Thursday, 30 April 2026
  • Our check out time is at 11:00a.m
    Our breakfast is between 07:30a.m and 10:30 a.m
    Regards,
    

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• Do you have rooms with twin beds?
  
  
  • Thursday, 30 April 2026
  • Unfortunately we do not have. But we can put an extra single bed in some rooms to make it separated.
    Regards,

  ---

• Hi, do you offen an airport shuttle and if yes, how much is it? Best, Julia
  
  
  • Thursday, 30 April 2026
  • Hi Julia,
    
    **The airport shuttle transfer is 50 TL per person per way from/to Nevsehir and 60 TL per person way from/to Kayseri airport. 
    
    Regards,
    
    Gizem

  ---

• Hi, do you have lifts for people with mobility issues?
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    As we have many stairs in the building and no lifts, our hotel is not suitable for the guests with mobility issues.
    
    Regards,

  ---

• Hi, can you add extra mattress or sofa bed for this room? Need it for 3 adults
  
  
  • Thursday, 30 April 2026
  • Hello,
    Yes, we can add an extra bed in this room.
    
    Regards,

  ---

• We are 3 guests and wish to stay in 1 room. Can extra bed be added? If yes, what are the charges? Also, looking for a room with a view!
  
  
  • Thursday, 30 April 2026
  • Hello, the best option would be the Sultan Suite room 314. For more information please contact directly with the hotel. Best regards, Sultan Cave Suites.

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• Hi we are interested in staying there for a week for Easter time. we will be four in all. we are a bit concerned with dinner as I don't think restaurants are open. are they? also apart from this hotel's restaurant would we be able to dine in other hotel restaurants? thanks.
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    We have a Seten Restaurant located in the hotel so you can have your dinner & lunch there. Apart from this, all the restaurants are open till 7 PM. After 7 PM, they only serve as package service up to the latest regulations.
    
    Regards,

  ---

• Hi Sir which one is pasha and sultan suite . I could not find it
  
  
  • Thursday, 30 April 2026
  • Hi. Pasha suite is listed as Presidential suite and Sultan suite is listed as Superior King suite

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• Hi, I want to come in June but will it be warm enough? When does it tend to get warmer?
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    Yes, June is quite warm in Cappadocia.
    
    Regards,

  ---

• Heys..will the pool be available in March 2022. Also as it's winter do the balloons fly then?
  
  
  • Thursday, 30 April 2026
  • Hello,
    The pool is available after the 15th April due to the weather conditions in Cappadocia.
    
    The balloon flights are operated daily if the weather permits throughout the year.
    
    Regards,

  ---

• Hi, We would like to come from 20th till 22nd in your hotel from Dubai! Is turkey going to be open for travelers at that time ? Thanks
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    Yes, there is no travel restrictions. We would love to accommodate you!
    

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• Hi can you arrange transfers to and from the airport? or recommend a taxi service to contact thanks )
  
  
  • Thursday, 30 April 2026
  • Hi,
    
    We can arrange airport shuttle or private transfer. It will be enough to advise your flight details to organize. Its more convenient and safer than taxi option.
    
    Best,

  ---

• Hi. Do u serve shisha on terrace?
  
  
  • Thursday, 30 April 2026
  • Hello. Unfortunately no.

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• Hi can you provide airport transfer ? Also balloon tour and horse back riding ?
  
  
  • Thursday, 30 April 2026
  • Hi,
    
    Please email us for activities.
    
    Regards,

  ---

• Is January good time to visit for honeymoon will all the sightseeing and places open and will it be to cold and what time everything close down
  
  
  • Thursday, 30 April 2026
  • Hello dear, January is a cold month and snowy. However, it is beautiful and most of the sightseeing and places are open. Hope to see you soon, Sultan Cave Suites.

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• Is there private terrace?
  
  
  • Thursday, 30 April 2026
  • Hello there, some of the room have private balcony. Please contact directly with Sultan Cave Suites for more information. Thank you!

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• Does the room has e private balcony with a view?
  
  
  • Thursday, 30 April 2026
  • Hello there, some of the room have private balcony. Please contact directly with Sultan Cave Suites for more information. Thank you!

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• Do you provide info on hot air balloon packages?
  
  
  • Thursday, 30 April 2026
  • Dear guest,
    
    Yes, we have affiliate companies and will be happy to assist you to book hot air balloon flight.
    
    Regards,

  ---

• Does the junior suite have A/C
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    Yes all the junior suite rooms have AC.
    
    Regards,
    

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• The dates is 7th September - 9th September for 3 people. Would it be possible? Thank you Hanan
  
  
  • Thursday, 30 April 2026
  • Could you please send direct message?

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• How do i request the airport shuttle and price
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    It would be enough to email us or send a message through your reservation page.
    
    Regards,

  ---

• hello, is your hotel open and please confirm if there is any lockdown in Cappadocia???
  
  
  • Thursday, 30 April 2026
  • Hello. Our hotel is open. There is lockdown in Cappadocia as well on weekends but the tourists are free to go out.
    
    Regards,

  ---

• Hey how are you? Does the shuttle to Kayseri airport have certain hours it leaves or it’s on call . Also what are the hours for your breakfast?
  
  
  • Thursday, 30 April 2026
  • Hello, We are fine, how are you?
    We organize airport shuttle for all domestic flights but reservation is must.
    Our breakfast is served between 8 AM and 11 AM.
    Regards,

  ---

• Hi can I book butterfly balloons through your hotel?
  
  
  • Thursday, 30 April 2026
  • Hi,
    Of course we can assist you.
    
    Regards,

  ---

• if we stay in here can we also use the pool in Kelebek?Also if we stay there can we access your terraces in the morning for hot air balloon views?
  
  
  • Thursday, 30 April 2026
  • Hello. As we are sister hotels, you will be free to use their pool as well as their guests are free to enjoy the view at our terraces.
    
    Regards,

  ---

• Do all rooms have a balcony/terrace?
  
  
  • Thursday, 30 April 2026
  • Hello,
    Not our all rooms have balcony, you can check Pasha Suite with private terrace.

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• Hi, I have made a booking for a king Suite in the month of Dec. Does this room have a spa tub?
  
  
  • Thursday, 30 April 2026
  • Hello, our King suites have bathtub.

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• Hello is the pool available for use right now?
  
  
  • Thursday, 30 April 2026
  • Hello, it is open right now.

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• Hi! Is it possible to book breakfast on the balloon view terrace?
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    Our breakfast is only available for our hotel guests and its served on the terrace with view.
    
    Regards,

  ---

• Does the hotel have pool access for August 2020?
  
  
  • Thursday, 30 April 2026
  • Yes, we have pool access for August 2020.

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• Hello! Do the Suite and Junior Suite have fireplaces?
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    Most of our suites and junior suites have fireplace.
    
    Regards,

  ---

• Hello! Which rooms have a fireplace?
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    Most of our rooms have fireplace.
    
    Regards,

  ---

• Hello, is this room for 3 people? If we add an extra bed and you charge us for the third person. Is that possible?
  
  
  • Thursday, 30 April 2026
  • Hello. Unfortunately no. All our rooms are for double occupancy and we can only add extra bed in a few of them. We need to check the availability with your travel dates.

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• hi. I want to visit this area. what is the best way to get here? closest airport?
  
  
  • Thursday, 30 April 2026
  • Hello,
    There are two airports in Cappadocia; Kayseri Airport (ASR) and Nevsehir Airport (NAV). Kayseri takes about 1 hour and Nevsehir about 40 minutes from Sultan Cave. We operate airport transfers for both Kayseri and Nevsehir airports.

  ---

• We are traveling late October until early nov. from USA. WE NEED 2 rooms. One doble and a triple. Do you accept PCR negative test?
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    No PCR result is required for accommodation.
    
    Regards,

  ---

• What is the near airport to travel to if i am fly from Romania
  
  
  • Thursday, 30 April 2026
  • Hello,
    There are 2 airports nearby- Kayseri (ASR) and Nevsehir (NAV) airports. You can check those airports via Istanbul.
    
    Regards,

  ---

• Is there a balcony/outdoor area in the ling room? Can you view hot sir balloons?
  
  
  • Thursday, 30 April 2026
  • There is outdoor area in the king suites so you can watch the balloons.

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• hi is the terrace where you can see the balloons open to the public? or are they only available in certain rooms?
  
  
  • Thursday, 30 April 2026
  • Thank you for asking.
    The terrace where you can see some images with the setup preparing everyday for our hotel guests is a public area. But the thing is only hotel guests can use it at sunrise and the guest who comes from outside is not allowed.

  ---

• Is there a terrace or balcony in this room
  
  
  • Thursday, 30 April 2026
  • Hello there, standard rooms do not have private balcony. Please contact directly with Sultan Cave Suites for more information. Thank you!

  ---

• Have you got a pool?
  
  
  • Thursday, 30 April 2026
  • Hello.
    
    Yes, we have an outdoor pool-not heated.
    
    Regards,

  ---

• Hello, your hotel is fully booked for our dates Do you provide paid breakfast for guests that are staying elsewhere?
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    Unfortunately no. The breakfast is only available for our hotel guests.
    
    Regards,

  ---

• Hello hope you are good how can we choose a specific junior suite between all the pictures ?
  
  
  • Thursday, 30 April 2026
  • Hello. You can only book category. To choose the specific room, we need to be in touch after you make the reservation so we can check its availability.

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• Hi, why does it show sold out when I add a child?
  
  
  • Thursday, 30 April 2026
  • Hello, If there is no availability for our Family suites, it will not let you to book as all our rooms are suitable for double occupancy.
    
    Regards,

  ---

• Which airport is closest to you
  
  
  • Thursday, 30 April 2026
  • Nevsehir airport is the closer one.

  ---

• Is suite a cave room?
  
  
  • Thursday, 30 April 2026
  • Hi,
    
    Most of our suites are cave.
    
    Best,

  ---

• Does this room include a hot tub?
  
  
  • Thursday, 30 April 2026
  • Yes it does, and it is overlooking the town of Goreme and surrounding valleys!

  ---

• Hi We would like to watch the sunrise and the hot air balloons privately. What is the best way to go about this? Can we have our private space?
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    As our terrace is a shared area for all our hotel guests, unfortunately we are not able to provide there for private usage.
    
    Regards,

  ---

• How much is the hot air ballon ride if we book through the hotel
  
  
  • Thursday, 30 April 2026
  • We recommend Turquaz balloons

  ---

• Hello do you have pasha suite available from 28th apr till 30?
  
  
  • Thursday, 30 April 2026
  • Hello. Yes, its available. You can complete your reservation via calendar.
    
    Regards,

  ---

• Is turkey on lockdown? Till what time are restaurants and shops open?
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    Turkey is not on lockdown. All the restaurants are open till 7 Pm on weekdays. On weekends, they only serve take away service.
    
    As we have a restaurant in the hotel, its available for hotel guests till 10 PM.
    Regards,

  ---

• Hi there, do you have any suits with two separate beds? Not the family suite but just same regular room but with two smaller beds.
  
  
  • Thursday, 30 April 2026
  • Hello.
    We have only 2 Junior suites with a double and a single bed.
    Regards,

  ---

• Hello , I want to celebrate my partner’s bday in feb , is it possible to have a room with a nice view and of the balloons as well .
  
  
  • Thursday, 30 April 2026
  • Hello,
    We have many terraces available with spectacular view of Cappadocia & balloons. For the room with view, King suite or upper categories are recommended.
    
    Regards,
    
    Sultan team

  ---

• does this room have a balcony or windows?
  
  
  • Thursday, 30 April 2026
  • Our king suites have window and view but not all of them have balcony.
    
    

  ---

• hi there ! is the bar open in during winter?
  
  
  • Thursday, 30 April 2026
  • Hello, sure it is open for winter also

  ---

• Hi can you see the balloons from the hotel and which rooms ?
  
  
  • Thursday, 30 April 2026
  • Hello,
    You can watch the balloon from our many terraces. But if you are looking for private option, Pasha suite will be perfect.
    
    Best,

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• When is the check-in time to the hotel? Can we check-in at night as flight arrival is past 10pm?
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    The check in time is after 2 Pm on your check in day. We have 24 hours reception available so you can check in any time after 2 PM on your check in date.
    
    Regards,

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• Hi there, do you have a gym?
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    Unfortunately we do not have gym.
    
    Regards,

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• Hello, we are looking to stay in April. We would like to stay in one room. My husband, me and 2 small kids. One king bed would work. Is this allowed?
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    Unfortunately no. Only Family suite can accommodate 4 people. Or you can email us with your kids' age, so we can check the available room options.
    
    Regards,

  ---

• Aoa, Could you please tell what is the lockdown situation in Cappadocia? Are restaurants open? On Sunday is everything closed for tourists also?
  
  
  • Thursday, 30 April 2026
  • Hi,
    
    There is no lockdown any more. All the restaurants and shops are open. On Sunday, there is curfew only for Turkish citizens.
    
    Regards,

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• Hello, I would like to ask if the superior king room has that room with the jacuzzi and fireplace?
  
  
  • Thursday, 30 April 2026
  • Hello,
    
    Yes, our superior King room is called as Sultan Suite and it has Jacuzzi and fire place.
    
    Regards,
    
    Sultan team

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• Do you have a pool and air conditioning
  
  
  • Thursday, 30 April 2026
  • We have air conditioner in most of the rooms. We also have outdoor pool available at Kelebek Hotel which is located next door. Our guests are free to use that pool.
    
    

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• Do you have Early Check-In??
  
  
  • Thursday, 30 April 2026
  • Its all up to the availability

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• How many room are there at Sultan Cave Suites?
  
  
  • Thursday, 30 April 2026
  • We have 35 unique rooms at Sultan cave suites.
    
    Regards,

  ---

• Hi which room has the best place to see hot air balloon. Also is it possible to book the roof to see have breakfast whilst we see hot air balloon?
  
  
  • Thursday, 30 April 2026
  • Hi,
    Sultan Suite or Pasha suite has the best view. We do not accept reservations for rooftop, as it's a common place for all our hotel guests.
    
    Regards,

  ---

• Do you have a swimming pool ? Your photos show a pool but not listed in your facilities .
  
  
  • Thursday, 30 April 2026
  • We have swimming pool available at Kelebek Hotel which is located in the same building.

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• Hi, if we book Junior suite, can the room fit in 3 adults ?
  
  
  • Thursday, 30 April 2026
  • Hi,
    Unfortunately not all junior suites can accommodate 3 people. Please ask with your travel dates

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• Hello please I want to find out which room comes with the Bath tub facing outside view
  
  
  • Thursday, 30 April 2026
  • Hello. We have both Sultan Suite (with jacuzzi) or Pasha suite (with bath tub) available. They are both facing outside the view.
    
    Regards,

  ---

• How can we book the private jacuzzi spa? What is the cost of this?
  
  
  • Thursday, 30 April 2026
  • Hi,
    
    It belongs to Sultan Suite 314 room so you need to reserve that room.
    
    Regards,
    

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• Is there any pool, indoor or outdoor?
  
  
  • Thursday, 30 April 2026
  • We have an outdoor pool available but not heated.

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• Can you provide breakfast on the terrace with view for hot balloons
  
  
  • Thursday, 30 April 2026
  • Yes, with an additional fee. Please, reach us for details.

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• Hello, Do you offer live music in June? Everyday? Of just certain days? Thanks, Tim
  
  
  • Thursday, 30 April 2026
  • Hello, We used to have but due to the COVID-19 restrictions, we don't have these days. Unfortunately we don't foresee June but as soon as they allow, we will start again.
    
    Regards,

  ---

• Hello, does this hotel have a pool? Is it the same pool as Kelebek hotel? Thanks, Tim
  
  
  • Thursday, 30 April 2026
  • Hello. We are sister companies and our guests are allowed to use the swimming pool at Kelebek Hotel .There is no second pool available.
    
    Regards,
    

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• Hello Do you currently have lockdown? Please advise
  
  
  • Thursday, 30 April 2026
  • There is no lockdown in Turkey

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• Will be coming over tomorrow-is it possible to have an iron in the room pls? Thanks in advance :)
  
  
  • Thursday, 30 April 2026
  • Sure, we can arrange but you need to contact with reception when you arrive to hotel.

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• Hi can you please send me a picture of the pasha suite. Does it have a private terrace/balcony? Thanksss
  
  
  • Thursday, 30 April 2026
  • Hello
    Please contact us for further information.

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• Hi, is the junior suite bathroom have door? Is it the transparent door?
  
  
  • Thursday, 30 April 2026
  • Hi,
    
    All the rooms' bathrooms have a door - not transparent.
    
    Regards,
    

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• Do you offer shuttle from kayseri airport to your hotel?
  
  
  • Thursday, 30 April 2026
  • Hi,
    
    **The airport shuttle transfer is 50 TL per person per way from/to both Nevsehir and Kayseri airport
    
    **The private (direct) transfer is 70 Euro per way.
    
    Regards,
    
    Gizem F?st?keken (Mrs.)
    Reservation Department

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• Can we sleep 3 persons in a room ?
  
  
  • Thursday, 30 April 2026
  • Not all of them are suitable for triple accommodation. You can either check family suites or ask with your dates for available room options.

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• Hi which room can we see balloons from balcony/ terrace? I only see suite/ junior or family suite. How to book other rooms?
  
  
  • Thursday, 30 April 2026
  • Hi,
    The King suites and presidential suite have view. If you cannot see them, you need to change your dates. It's up to the availability.
    
    Best,

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• Hi, Can you put an extra bed in the suite? What is the cost? Thanks, Janine
  
  
  • Thursday, 30 April 2026
  • Hi,
    We are not able to put extra bed in all rooms so its all up to the availability. The additional cost will be 30 Euro per night including breakfast.
    
    Regards,

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