What are our guests' most frequent inquiries?

• Can I book and pay at the arrival?
  
  
  • Friday, 6 December 2019
  • Dear guest,
    
    thanks for choosing UNAHOTELS Napoli.
    
    Is it possible to book and pay your stay directly at the Hotel, by choosing a refundable rate. For security reason our staff could make a pre authorization on the credit card just to verify the card validity.
    
    For any doubts we remain at your complete disposition , we wish you a nice day,
    
    The UNHAOTELS Napoli Staff

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• what about parking?
  
  
  • Saturday, 4 January 2020
  • Dear Guest,
    
    Thanking You to have write UNAHOTELS Napoli, we would like to inform You that we don't have private parking but we can suggest a garage just 150 metres far from the Hotel. The price per day is € 20.00 (city car) and € 30.00 (s.w., crossover, suv). After check-in we will show You where You can park.
    
    Hoping to give You our welcome to UNAHOTELS Napoli, we remain at Your disposal for any further information.
    
    Best Regards
    
    UNAHOTELS Napoli

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• Hello! Would you be able to arrange airport transportation?
  
  
  • Saturday, 25 June 2022
  • Dear Sirs, dear Madames,
    we'll be glad to help you to arrange private transfer from and for Capodichino Airport anytime your would like to, thanks

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• The description says there’s private parking but there’s a note from 2020 saying there is not. What’s the right answer please?
  
  
  • Saturday, 25 June 2022
  • Dear Sirs, dear Madames,
    there's no private parking here, but we usually suggest Garage dei Mille, Corso Garibaldi 372, at less than 5 minutes from the Hotel. It's a guarded 24/7 parking for which there's no need to reserve. Fees from €20, thanks

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• is there a pool?
  
  
  • Saturday, 13 August 2022
  • Dear Sirs, dear Madames,
    thanks for contacting UNAHOTELS Napoli
    
    The Hotel is provided with many services as laundry and gym, but unlikely there's no pool here, thanks

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• Hi, can I leave luggage in the hotel until later on Saturday afternoon
  
  
  • Tuesday, 17 October 2023
  • Dear Guest,
    the Hotel provides a free storage service for lugguages before checking in and after checking out, thanks

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• Hi, how much you charge for pet? small dog?
  
  
  • Wednesday, 23 August 2023
  • Dear Sirs, dear Madames,
    supplement for PET extraordinay cleaning operations is €15.00, thanks

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• Is there a shuttle service to the airport
  
  
  • Friday, 6 December 2019
  • Dear guest,
    
    we are sorry to inform you that no shuttle service is provided by the Hotel.
    
    However, we are glad to inform you that a public bus service or taxi service is provided just outside the Airport, so that you can easly reach us.
    
    We wish you a nice day,
    
    The UNAHOTELS Napoli Staff

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• We are 2 adults and a 13 year old child. Superior or double room is suggested and it is marked 2 adults + child. Is there a third bed for child in room?
  
  
  • Wednesday, 26 August 2020
  • Good evening,
    
    for 2 adults and a 13 years old child, you can select a Triple room Superior.
    
    We wish you a nice day,
    
    The UNAHOTELS Napoli Staff

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• Hello, We are interested in your hotel for 2 nights. Is it possible to have breakfast on the hotel roof-top? What are the opening hours? Thank you in advance. Have a nice day!
  
  
  • Monday, 5 August 2024
  • Dear Sirs, dear Madames,
    our guests have the chance to get a breakfast included/not included reservation. Breakfast service starts on the RoofTop Restaurant from 7am to 10:30am, 24/7, thanks

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• Can I store my luggage before check-in if I get there early?
  
  
  • Monday, 28 November 2022
  • Dear Sirs, dear Madames,
    it's our pleasure to keep lugguages in the storage as our guests arrive early befor check-in time, this way they could start their excursions and comeback later to check in after 2 pm, thanks

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• Is there wifi in the rooms? Also, am I able to book a conference room for a specific day and time? And if the answer is yes, how do I go about that?
  
  
  • Wednesday, 1 May 2024
  • Dear Guest,
    we are very glad to confirm You tha we have wifi connection in all areas and rooms of the Hotel.
    In order to reserve a conference room, you can ask availability to hotel.napoli at unahotels . it.
    Thank you for writing UNAHOTELS Napoli!
    
    

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• Hi do you have a shuttle bus service to the airport in Naples . It would be for 3 people , how often does it go to the airport and what is the cost?
  
  
  • Monday, 5 August 2024
  • Dear Sirs, dear Madames,
    About your kind request, we could help you to reserve a private transfer for Capodichino Airport. Moreover, ALIBUS, every 30 minutes, stops next to central train station, away only 5 minutes by walking from the Hotel, thanks

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• Do you have a private garage parking ?
  
  
  • Sunday, 3 March 2024
  • Dear Guest,
    there's no private parking in the Hotel, for that we gently invite our guests to arrive and leave suitcases in order to be addressed to the closest private parking, less than 2 minutes away from the Hotel, thanks

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• hi how far is the hotel from Spaccanopoli and how would you get there? do you provide a airport shuttle at 4am in the morning?
  
  
  • Monday, 24 April 2023
  • Dear Sirs, dear Madames,
    Spaccanapoli is only 15 minutes away from the Hotel by walking as well as the remaining area of the historical center.
    About transfer we could always help our guests to arrange a private or public transfer at any time, thanks

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• Do you offer late check in for if my flight is delayed.
  
  
  • Monday, 24 April 2023
  • Dear Sirs, dear Madames,
    check in time starts from 2pm and we're always ready to welcome our guests anytime they wish to check in, even at night, thanks

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• Can we check in after midnight please?
  
  
  • Saturday, 25 June 2022
  • Dear Sirs, dear Madames,
    we'll be glad to welcome you here at Unahotels Napoli anytime you wish as the reception is open 24/7, thanks

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• Can I book a superior double room for 2 adults and 2 young children (aged 1 and 3) who can bedshare with parents?
  
  
  • Saturday, 8 February 2025
  • Dear Sirs, dear Madames,
    we have rooms for a maximum of 3 guests, for that, we'd like to suggest to you to reserve 2 connecting rooms (Executive + Classic or Suite + Superior) in order to stay next to each other, adding notes for that on Booking, thx

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• Hi, do you provide luggage storage service for 2 days? Planning to stay in Naples (at your place)- Sorento - Naples again (at your place), therefore need to find luggage storage while traveling to Sorento. If yes, how much does it cost? -thanks
  
  
  • Friday, 22 July 2022
  • Dear Guest,
    we'll be glad to store your suitcases in the time between your two reservations here at UNAHOTELS Napoli, thanks
    
    Hotel Management

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• Hello, Do you have laundry facilities in or near the hotel? Thank you!
  
  
  • Saturday, 13 August 2022
  • Dear Sirs, dear Madames,
    thanks for contacting UNAHOTELS Napoli
    
    We would like to inform that laundry service is available from monday to friday. In each room there's a price list and bags for it, thanks

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• Are there irons in the rooms? Grazie mille
  
  
  • Thursday, 5 September 2024
  • Dear Guest, it is on request, for free. Thank you!

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• is there an elevator?
  
  
  • Monday, 24 April 2023
  • Dear Sirs, dear Madames,
    the Hotel has 2 large elevators to reach each of the six floors, to access to the rooms and to our Vesuvio RoofTop Bar&Restaurant placed at the last one, thanks

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• Hi, Where does 3 person sleep in suite room? Thanks
  
  
  • Thursday, 16 January 2025
  • Hello!
    Yes, no problem. We can arrange an extra bed on request.
    
    Best Regards
    UNAHOTELS Napoli
    Front Desk Dept

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• Your suites are recommended for 3 adults, but I notice there is only 1 bed. Is there a sofa bed? We are traveling with our adult daughter and need 2 beds. Thanks!
  
  
  • Monday, 5 August 2024
  • Dear Sirs, dear Madames,
    Suite Room could host a maximum of 3 people, with a crib or a bed that could be added to the King Size one as the room is large enough, thanks

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• Can I have interconnecting rooms
  
  
  • Sunday, 3 March 2024
  • Dear Guest,
    interconnecting rooms could be requested upon availability. Executive Room and Classic Double Room and Suite Room and Suiperior Room could be chosen for family interconnecting rooms, thanks

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• Do you have safes
  
  
  • Saturday, 28 January 2023
  • Dear Sirs,
    thanks for contacting UNAHOTELS Napoli
    
    Regarding to your kind request, we'd like to inform you that all the rooms are provided within safety box with personal pin code, thanks

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• hello, we stayed with you on 19th July,under booking Murphy. we are looking for a lost sport shirt, Australia. it is sentimental could you let us know
  
  
  • Sunday, 9 February 2025
  • Dear Guest,
    we regret to inform you that after check we dindn't find any sport shirt in the room.
    We remain at your disposal for any further information.
    
    Best Regards

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• what are breakfast times what time is breakfast served from on a Sunday. What is the travel time to the airport by train and bus. Thank you H
  
  
  • Monday, 24 February 2025
  • Hello! Breakfast time is from 07.00 to 10.30 a.m. every day.
    The distance from the airport is more or less 20 minutes by bus (ALIBUS), no trains available. Thank You and see you soon!

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• We are a family of 2 adults, 2 children - Do you have interconnecting rooms? and if so, how to guarantee when booking? thanks
  
  
  • Sunday, 3 March 2024
  • Dear Guest,
    interconnecting rooms (Executive Room & Double Classic Room or Suite Room & Superior Room) could be chosen upon availability and reserved with a note in guest requests or by contacting our reservation group number on our main page, thanks

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• Hi, notice there is no kettle in the room.....could we borrow one for our 4 night stay please? Thanks for your help :)
  
  
  • Tuesday, 23 March 2021
  • Dear guest,
    
    for these request we kindly ask you to write us, we cannot check your booking period.
    
    We wish you a nice day,
    
    The UNAHOTELS Napoli Staff

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• Will you provide an Electric kettle in the room, for making Tea / Coffee ?
  
  
  • Tuesday, 17 October 2023
  • Dear Guest,
    coffee/tea maker is included only in Executive and Suite Rooms, thanks

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• Hi We are looking to book a suite room for 3 adults. Is there a separate sitting room with a Sofabed another then the large double bed?
  
  
  • Sunday, 22 December 2024
  • Hi!
    In our Suite you can find a king size bed with a single regular bed in another mini area in the same room.
    Thank you and see you soon!

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• How far is this hotel from Amalfi? Is there any kind of tour bus going there?
  
  
  • Thursday, 28 May 2026
  • Dear Sirs,
    UNAHOTELS Napoli is located in the city center of Naples, 5 minutes away from the TrainStation and 10 minutes away from the BusStation from which buses for the Amalfitan Coast (Sorrento, Amalfi, Maiori, Praiano ecc) depart everyday, thanks

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• Do you have a lap top safe in the room?
  
  
  • Thursday, 28 May 2026
  • Hi!
    We have a free safe in the room.
    
    Thank you!
    
    

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• Hi. If I book this could you guarantee a room with a balcony? Many thanks. Graeme
  
  
  • Thursday, 28 May 2026
  • Dear Sir,
    we are very glad to confirm that the Triple Superior Room have always balcony.
    We hope to annoverate You for a new future Guest.
    
    We remain at Your disposal for any further information.
    
    Best Regards
    UNAHOTELS Napoli
    The Staff

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• Good evening, do you provide hairdryers in your hotel rooms ?. Thankyou
  
  
  • Thursday, 28 May 2026
  • Dear Sirs, dear Madames,
    thanks for contacting UNAHOTELS Napoli
    
    Regarding to your kind request, we confirm that all the rooms are provided with hairdryers in the bathroom as long as other important amenities for free, thanks

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• Hello, does the bathrooms in the rooms have hand-held bidet (islamic shower)?
  
  
  • Thursday, 28 May 2026
  • Hi,
    in alla rooms we have traditional italian bidet with shower or bathtub.
    
    Thank you!

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• Can we leave our bags at the hotel after check out, our train is not until the evening?
  
  
  • Thursday, 28 May 2026
  • Dear Guest,
    we'll be glad to store your bags here at the hotel after your check-out, as we have a storage for that need, thanks

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• Hello, do you offer the antigen test on your site? If not, is there the antigen test available nearby?
  
  
  • Thursday, 28 May 2026
  • Dear Sirs,
    the Hotel is located in an area provided with many farmacies in which you'll be able to get a Covid-19 test, thanks

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• I’m trying to book a room for 3 adults. The problem is no matter what suite that I choose, it says there is only 1 queen bed. is there a rollaway? ??
  
  
  • Thursday, 28 May 2026
  • Dear Sirs, dear Madames,
    Suite Rooms are provided with queen size beds, but, as the room is very large, there's the chance to add an extra bed for adults or a cot for little babies; plus, in the Suite Rooms the coffee maker set is included, thanks

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• hello, is there a gym at the property please ? thanks Nev
  
  
  • Thursday, 28 May 2026
  • Dear guest,the hotel has a little corner gym with one tapirulan e one cyclette.
    We remain at your disposal for any questions you might need.

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• Do you have a refrigerator in room? Have medication which requires refrigeration. Thanks!
  
  
  • Thursday, 28 May 2026
  • Hi!
    of course, you can find minibar in all our rooms.
    thank you!

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• Hi how far is the airport from hotel. How long and how much ?
  
  
  • Thursday, 28 May 2026
  • Hi!
    The airport is far from the hotel 4 km and by taxi you can ask for a fixed charge.
    thank you!

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• Buongiorno! Avete il parcheggio al vostro albergo?
  
  
  • Thursday, 28 May 2026
  • Gentilissimi,
    la struttura non dispone di parcheggio privato; solitamente consigliamo il Garage dei Mille, situato a pochi metri dall'hotel, grazie.

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• We have 3 years old daughter with us. how much will cost me to have a baby cot in the room for her?? thanks
  
  
  • Thursday, 28 May 2026
  • Hi!
    There is no extra charge for baby cot in the room.
    You have only reserve a superior triple room.
    Thank You!

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