What are our guests' most frequent inquiries?

• How close it the hotel to the airport
  
  
  • Friday, 2 September 2022
  • We are pleased to inform you by car or taxi, it is between 20 and 30', depending on the traffic.

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• will the swimming pool be open in Sept 2023
  
  
  • Sunday, 8 January 2023
  • the outdoor swimming pool is open during the summer months ( from 01th june until 23 th september).
    the rest of the year you can go to the spa Le Max

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• Hello, Are children allowed in the indoor pool? Thanks
  
  
  • Tuesday, 17 December 2024
  • Dear guest,
    
    Thank you very much for your interest in Wellington Hotel & Spa Madrid.
    
    In our indoor swimming pool of the Spa, children over 12 years old and accompanied by their parents or guardians are allowed to enter.
    
    Best regards,
    
    

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• Do we need to book spa in advance?
  
  
  • Monday, 29 July 2024
  • Yes, it is advisable, as there is limited capacity.

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• Where is the parking? How much is it?
  
  
  • Wednesday, 27 March 2024
  • First of all we want to thank you for the interest you have placed in Wellington Hotel & Spa Madrid.
    After you kind request we inform you that the parking is beneath the hotel with direct access and its price is 39 euros per day. Regards. Luis

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• Do you have secure parking
  
  
  • Wednesday, 29 May 2024
  • Yes, we have. We have 24h secure parking.
    
    Best regards,

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• Hello, do your hotel rooms have a hair dryer?
  
  
  • Saturday, 30 December 2023
  • Good morning,
    We do have hair dryers at the rooms.
    
    We remain at your entire disposal.
    Kind regards

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• Do you do half day rates for layover ?
  
  
  • Saturday, 27 March 2021
  • Dear sirs,
    
    Unfortunately, we don't provide half day rates. Anyway, we always take into consideration our guests inquiries in case we may help them
    
    Regards,
    
    Sara Arribas
    Front Desk

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• Has air conditioning in the rooms?
  
  
  • Saturday, 30 December 2023
  • Good morning ,
    We have air conditioning in all of the rooms. Please just note that our sistem is in winter mode,
    
    Kind regards.

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• Good afternoon can you please tell me if you have a door for the bathroom
  
  
  • Tuesday, 21 June 2022
  • Yes, we do indeed.

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• Hello, is there possibility of extra bed in junior suite?
  
  
  • Monday, 17 March 2025
  • Dear client,
    
    Yes, an extra bed is possible if you book a Junior Suite with a supplement.
    
    Best regards
    Reservations Team

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• Is the pool open between 20th and 25th of septemver?
  
  
  • Sunday, 5 October 2025
  • Apologies for the delay in responding.
    Our summer season, in 2025, ends on October 12th. That will be the last day the swimming pool is open.
    Best regards.

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• Hi, Do we have to pay for using the pool? Thank you!
  
  
  • Saturday, 8 February 2025
  • The access to the outdoor swimming pool is completely free for our guests.
    For people NOT staying at the hotel:
    Mon-Thur: 90€/p of which 50€ are credit on the pool terrace.
    Sat, Sun or bank holidays: 200€/p of which 100€ credit on the pool terrace.

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• Hi, is the access to the LeMax spa included with this room? Thanks
  
  
  • Saturday, 30 December 2023
  • Good morning,
    The rates for 1 hour access to the Spa is 40€( 1 person) and 60€ ( 2 people)
    
    We remain at your entire disposal for further asssistance
    
    Kind regards.

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• Can you kindly advise on what floors are the Executive Double Room and Superior Double Room Another question if both have no balconies and if they have windows only can the windows be opened fully or partialy. Please kindly advise Anthony
  
  
  • Monday, 26 December 2022
  • We are pleased to inform you Executive double rooms can be on all floors from the first to the seventh, and Superior double rooms are located on the second, third and fourth floor.
    On the other hand, our windows can be fully opened.
    

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• Hi is the Wellington lounge open all day
  
  
  • Tuesday, 3 January 2023
  • We are pleased to inform you the Wellington Club is open from 08:00 AM until 23:00 PM.

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• what is the right room for a couple and a 3 year old son who needs a bed?
  
  
  • Wednesday, 26 April 2023
  • Thank you. We are pleased to inform you you could book the Grand Premium Wellington Club or the Junior Suite Wellington Club, or else any other kind of suite except for the Junior Suite Penthouse, whch does not have space enough to add the extra bed.

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• What are your fitness centre hours?
  
  
  • Tuesday, 21 June 2022
  • Monday- Friday: 06:00- 22:00.
    Saturday- Sunday and bank holidays: 09:00- 20:00.
    

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• Good Evening, for the family room, is there a sofa bed in a separate area for our 2 children or they sleep in the same bedroom as us? Thanks
  
  
  • Monday, 31 March 2025
  • Our Family rooms have a sofa bed for up to 2 children of less than 12 years old, and it is integrated in the room.

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• do you have any rooms with 2 bathrooms or any interconnecting rooms?
  
  
  • Tuesday, 21 June 2022
  • We do have interconnecting rooms, which are the Executive ones, and also the Two- bedroom Suite Wellington Club, which consists of two rooms which are also connecting.

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• I will be arriving after midnight….will there be any problem checking in at that time?
  
  
  • Sunday, 23 October 2022
  • The hotel is open 24hours, you can arrive at the hotel at any time,
    

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• what are rules for a dog
  
  
  • Monday, 26 December 2022
  • We admit dogs of up to 10 kgs, and there would be a supplement of 55 euros per night.

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• Can guests stay at the pool all day?
  
  
  • Thursday, 2 April 2026
  • Located on the first floor of the building, Hotel Wellington’s magnificent outdoor swimming pool is open during the summer months. Enjoy a refreshing swim before soaking in the outdoor whirlpool bath next to the pool.
    opening 10.30 to 20.00hrs

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• can you smoke in the room terrace?
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    
    Thank you for your comments. It is permitted to smoke only in your room terrace and in the terrace of the Wellington Club.
    
    Thank you;
    

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• Hi, do you have a babysitting service for a 2 year old for 1 night (wedding in Madrid)? Would it be possible to organize?
  
  
  • Thursday, 2 April 2026
  • Dear Guest, thank you very much for contacting us. Of course we have a babysitting service and we can organize it for you whenever you need it. We would need the details in order to arrange the request. Kind regards, Concierge & Guest Relations Dept.

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• Will the pool be open during end of May start of June please, it looks enclosed off in the pictures does it get the sun through?
  
  
  • Thursday, 2 April 2026
  • Dear guest,
    We still do not know when we will open the pool next year. During summer, the sun hitts the pool during the morning.
    
    Kind Regards;

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• Can I stay at the pool all day?
  
  
  • Thursday, 2 April 2026
  • Located on the first floor of the building, Hotel Wellington’s magnificent outdoor swimming pool is open during the summer months. Enjoy a refreshing swim before soaking in the outdoor whirlpool bath next to the pool.
    opening 10.30 to 20.00hrs
    
    
    
    
    

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• Hello. Why do you charge so much for the spa and only allow one hour access? That’s hardly anytime at all.
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    The price of the spa responds to certain quality standards as a luxury spa, and access for one hour is to give all our guest the opportunity to enjoy the spa facilities but always avoiding crowds.
    Kind Regards;

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• 1) Can 3 persons sleep in this type room 2) in order for question #1 Does this type room allows for a extra-bed??
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    
    Thank yoy for your question. We inform you that you can orden extra bed for this type of room. Thank you.
    
    Kind regards

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• What services does the Wellington Club offer on a daily basis, please?
  
  
  • Thursday, 2 April 2026
  • We are pleased to inform you it is a lounge where you can have snacks and a selection of drinks for free, and then there are also more elaborate dishes with an additional cost. It opens from 8:00 to 23:00, so you can also have a light breakfast.

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• Is the indoor spa open? And steam room
  
  
  • Thursday, 2 April 2026
  • We are pleased to inform you all the spa premises are indeed open.

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• Is this type of room has a open window and it’s the view
  
  
  • Thursday, 2 April 2026
  • We are pleased to inform you it does, and it can be interior or exterior.

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• Will the pool be open in June? We are looking to book June 13-17. Thanks!
  
  
  • Thursday, 2 April 2026
  • Dear Guest, it is a pleasure to confirm our opening day as the 14th May to the 15th September, hence in June the pool will be open from 10:30am.

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• Hello, please do you have smoking rooms?
  
  
  • Thursday, 2 April 2026
  • Dear Guest:
    
    we inform you thet Wellington Hotel is a free smoke hotel.
    
    Thanks for your understanding

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• Please Do you a smoking rooms?
  
  
  • Thursday, 2 April 2026
  • Dear Guest:
    
    we inform you thet Wellington Hotel is a free smoke hotel.
    
    Thanks for your understanding

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• Hello do you have a smoking rooms or floor ?
  
  
  • Thursday, 2 April 2026
  • Dear Guest:
    
    we inform you thet Wellington Hotel is a free smoke hotel.
    
    Thanks for your understanding

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• I am planning a stay in July. Does the hotel have a rooftop with restaurant or lounge? Thank you
  
  
  • Thursday, 2 April 2026
  • Dear Guest,
    
    We inform you that we do not have a restaurant as such on the roof, but we can offer you
    a diferent option, a dinner per two, is a romantic dinner in our orchard. If you need more information, please do not hesitate to explain it to us
    

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• Hi I’m looking to book for August will the Wellington club be open?
  
  
  • Thursday, 2 April 2026
  • 
    Please take note that The wellington Hotel its fully opened since january this year.
    As a courtesy to our guests, the Wellington Club offers personalized service from 1:00 pm to 11:00 pm daily,

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• Can you provide extra bed since we are 3 people ?
  
  
  • Thursday, 2 April 2026
  • Thank yuo. We would need to know if you already have a reservation and under what name it is. Thank you in advance.

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