What are our guests' most frequent inquiries?

• Have you taken any precautions for check-in because of the coronavirus?
  
  
  • Friday, 8 May 2020
  • Yes, we will publish them in the next days.

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• Would there be an extra charge for a small dog please?
  
  
  • Wednesday, 10 March 2021
  • Hello:
    
    The pet supplement is 11€ per dog/night.
    
    regards.

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• Hi, I am looking to book a deluxe room for one night to celebrate my wife’s birthday. Would we be able to book a room with a terrace?
  
  
  • Saturday, 28 January 2023
  • Good afternoon,
    
    Let us know what date you would like to stay in the castle and we will ask you for availability since we only have 3 rooms with terraces in the Deluxe category.
    
    Kind regards,
    

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• Where can we take our dogs when we eat ? Would our dogs be allowed in the cafe or restaurant please ? They would not be happy left in the room
  
  
  • Sunday, 11 September 2022
  • Yes, you can stay con them on the courtyard and the terrace. It´s not allowed on the restaurant.

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• Do you have any ground floor bedrooms?
  
  
  • Monday, 27 May 2024
  • Hola:
    
    Si, disponenemos de 1 habitacion en categoria Deluxe y 2 habitaciones en categoria Superior.
    
    Saludos.

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• Hello, I would like to book 1 nights b&b on Sunday 20th April 2025. Is there a restriction for the type of room available for 2 guests and 1 good dog? Thank you
  
  
  • Friday, 19 July 2024
  • Hello! Pets are only allowed in rooms that have access from outside the hotel. These are the standard guard room, guard room suite, 1 Superior category room (number 22) and 1 Deluxe category room (number 23). The supplement for pet and night is 11€.

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• My dog is a 40kg Spanish Mastin will that be OK?
  
  
  • Saturday, 11 May 2024
  • Hello:
    
    Yes, is not a problem.
    
    Regards.

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• Do you have secure motorcycle parking
  
  
  • Wednesday, 16 September 2026
  • Yes, the parking is secure. Best regards

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• Is the outside pool open from 27 June Thank you
  
  
  • Thursday, 25 April 2024
  • Yes, the pool will be open in that date. Best regards!

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• Hi, we are looking to book for 6th October, is the weather usually good enough to eat with our Dog outside or is there an indoor eating option regards
  
  
  • Sunday, 30 July 2023
  • Yes, usually the weather will still be good

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• Thank you for your prompt response. We are hoping to stay for 1 night on the 19th June 2023.
  
  
  • Monday, 30 January 2023
  • Thank you very much. Best regards.

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• Do you have a restaurant
  
  
  • Wednesday, 7 September 2022
  • yYes, we have a restaurant and a cafeteria. Best regards,

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• Hello we note that brekfast is served from 9.00am, if we have an early start is there an option for an earlier breakfast please? Also is there anywhere to store bicyles securely overnight? Muchas gracias
  
  
  • Saturday, 25 November 2023
  • Good morning, yes, we can serve you breakfast before 9am in the cafeteria (continental breakfast) (we would have to know the time the previous afternoon to be able to organize it). We can also store your bikes in our warehouse. Best regards

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• I am walking the Via de la Plata. How far are you from Huelmos? Do you have walking directions from the Via de la Plata? Thank you
  
  
  • Thursday, 5 March 2020
  • Good night,
    From Huelmos there is 5 kms.
    Best regards,

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• I tried booking a room yesterday. September 26th to 29th. I approved the card details via bank app. No confirmation received. confirm status.
  
  
  • Friday, 10 March 2023
  • Dear Client,
    We need to know your name, please. I´ll check your booking status.
    Best regards!

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• Can I check in late at about 10pm on Sunday 27 November
  
  
  • Wednesday, 23 November 2022
  • Yes, no worries. Reception is opened all night.
    Best regards!

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• Hello we require an overnight stop on 13 Feb 25, 2 persons and 1 dog. Do you have availability and are there areas to walk the dog? Thank you, Angie
  
  
  • Friday, 18 October 2024
  • Hello, Yes, we have availability on 13th February. The suplement for the dog is 11€. You can choose different categories: Standard room or Suite Paso de Guardia room. Bets regards

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• Can you please confirm that you can accomodate a pet (small dog).
  
  
  • Sunday, 24 May 2026
  • Yes, but only in a Standar rooms. The supplement per pet and night is 15€.
    Best regards,

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• Do you have an elevator/lift in your posada? If not, can we book a room that is on the first floor so there are not too many steps to climb? Gracias.
  
  
  • Monday, 17 March 2025
  • Buenas noches, nuestro castillo no dispone de ascensor. Disponemos de habitaciones con menor número de escalones si lo desea. Muchas gracias.

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• Do you have EV Charging at the hotel?
  
  
  • Monday, 6 April 2026
  • Tenemos dos puntos de carga de vehículos eléctricos.
    
    

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• Is there a mini bar/fridge in the rooms please?
  
  
  • Monday, 17 April 2023
  • Hello:
    
    Yes all room have a mini fridge.
    
    regards

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• we will be coming with 2 small clean dogs. price extra? m leopold
  
  
  • Saturday, 8 April 2023
  • The supplement for pet and night is 11€. What date do you have your reservation? Best regards!

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• Can we bring our small/medium-sized well behaved dog with us please?. 26th September
  
  
  • Tuesday, 30 August 2022
  • Dear Client, you can bring your dog, but you have to reserve a Standard room or a Suite Paso de Guardia room. The supplement for the dog and night is 11€. Best regards!

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• We are two adults traveling with two children. Do you have connecting rooms?
  
  
  • Sunday, 30 March 2025
  • Good afternoon, we have adjoining rooms if you're staying with dogs, but they're not connecting. For children up to 12 years old, we have extra beds so they can sleep in the same room as their parents. Best regards.

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• Can you tell me please whether your ground floor rooms / general hotel facilities would be wheelchair friendly? My husband is able to walk but not long distances. Thank you.
  
  
  • Tuesday, 16 January 2024
  • Good morning,
    No..., the Castle is a Historic-Artistic Monument by decree of 1931, so there is no elevator and accessibility is limited. There are stairs. Best regards

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• We wish to stay in a superior room on 30th August. 2 adults with 2 small dogs. Do you have vacancy
  
  
  • Thursday, 16 July 2026
  • Hello, good night, we have a few rooms pet friendly for that day.

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• Is the restaurant going to be open in the evening on 22nd Feb? Thank you!
  
  
  • Thursday, 2 February 2023
  • Our restaurant open all days from 1:30h p.m to 3:30h p.m for lunch and from 8h p.m to 10h p.m for dinner

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• We are staying on the night of 17th sept and wonder if the pool will be open
  
  
  • Monday, 11 September 2023
  • Yes, the pool is open all the month of september.
    
    Regards

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• hello, There ll be 2 adults and 2 kids (9 and 11) and a cat. can there be one room with 2 extra cots? or we need to book 2 rooms?
  
  
  • Friday, 3 March 2023
  • Hello! No, you can stay 2 adults, two kids and your cat in the same room. The supplement for the children is 52,50€ (two extra beds) and your cat (11€). Best regards!

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• Hi, We are getting the ferry to Santander and it arrives 16.45 on Monday and we have a booking at your hotel. can you let me know what time the restaurant and cafeteria close on that evening as we may have to eat on route if the ferry is delayed
  
  
  • Wednesday, 9 October 2024
  • Hello:
    
    The restaurant is open from 20:30h to 22:15h.
    
    Te cafeteria is open from 12:00h to 00h.
    
    regards.

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• name is John Gray.
  
  
  • Friday, 10 March 2023
  • I´m sorry Mr Gray, but we don´t have any reservation with your name.

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• Hello, my wife has a broken ankle and is in a wheelchair, ground floor suite ? Or is there a lift? Would like to stay 22/11/23 for one night.
  
  
  • Tuesday, 21 November 2023
  • Good evening, the castle is a fifteen century building, so we do not have an elevator nor is it adapted for people who come in wheelchairs.

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• can you do a double room with an extra bed for 2 adults and a kid 15 years?
  
  
  • Tuesday, 2 July 2024
  • Sorry but our extra bed are for kids from 3 years to 12 years, are small beds. For a kid of 15 years yo need other individual room.
    
    Regards

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• We have an old dog who cannot walk very far, how far from the car park to the bedroom?
  
  
  • Sunday, 2 April 2023
  • Hello:
    
    Around two or three hundred metres
    
    regards.

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• We're travelling with our 3 dogs.
  
  
  • Friday, 30 December 2022
  • Buenos días,
    Aceptamos mascotas en algunas categorías de habitaciones. El suplemento por día y mascota es de 11€. Díganos a qué nombre tiene su reserva y para qué fecha para poder localizarle. Un saludo!

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• Can I book a family room here?
  
  
  • Saturday, 27 August 2022
  • Buenas tardes,
    
    Thank you for contacting us,
    
    We inform you that all our rooms are double. Only two adults and two children can be in the same room if they are under 12 years old. If they were over 12 years old they would have to reserve 2 rooms.
    

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• What is the distance in miles from this property to Barcelona.
  
  
  • Saturday, 8 February 2020
  • Good night.
    The distance from Barcelona to here is about 851km, about 528 miles. About 8 hours to go.
    
    I hope it helped you, anything you need, check back with us.
    
    Thank you, greetings.

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• What, if any, is the fee to have our dog with us?
  
  
  • Thursday, 20 June 2024
  • The pet supplement is €11/day

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• What time are you serving food until?
  
  
  • Tuesday, 23 August 2022
  • Breakfast: From 9h to 11h
    
    Restaurant:( 13:30h-15:30h/20h-22h). It´s necessary to confirm the time.
    

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• We are travelling with our two rescue cats. Are there any charges.
  
  
  • Wednesday, 12 March 2025
  • 
    The supplement is €11 per pet per night.

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• Is the swimming pool open in October? ?
  
  
  • Sunday, 12 July 2026
  • Hello,
    Not just the summer months.

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• I am delivering a large Range Rover to Portugal and it won’t fit in a small underground car park. is there outside parking?
  
  
  • Friday, 17 March 2023
  • All of our parking is outside don´t worry

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• What's the pet policy? I have two poodles - a mini poodle of 6kgs and a French poodle of 28kg. Are both allowed?
  
  
  • Friday, 26 April 2024
  • Pets are only allowed in rooms that have access from outside the hotel. The pet supplement is €11 per pet per night.

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• My husband and I are walking the Via de la Plata. 9:00 p.m. is a little late for us. Is there any way of getting a light meal before 9:00 pm
  
  
  • Monday, 21 September 2026
  • Yes, of course, in the cafeteria and the terrace, you can eat some plates: Iberian Ham and Sausages and Local Cheeses, with wine, beer, refresh and other beverages that you prefer.
    Best regards

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• Hi, do you have charge points for electric cars , and is there a fee to use them . Thankyou very much
  
  
  • Monday, 21 September 2026
  • Hello, we have two carge points for electric cars, and is free.
    
    Regards
    Departamento de Recepción
    Castillo del Buen Amor

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• What's the pet policy? are dogs free of charge please
  
  
  • Monday, 21 September 2026
  • In the castle we allow pets in the outdoor area of the hotel. Supplement 11 € /dog / day
    

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• Do you have plug in facilities for en electric car?
  
  
  • Monday, 21 September 2026
  • Yes, we have plug in facilities for electric cars.

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• Good evening, we are looking to book to stay with you. we need to know if you have somewhere that is safe and secure to park the motorcycles please.
  
  
  • Monday, 21 September 2026
  • Good morning from Spain. Yes, the parking is outside and private. It´s safe and secure. Best regards,

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• Hello , I would like to reserve a room for 2 adults and 1 dog for this coming Sunday (11/5) for one night . Can you please which types are available
  
  
  • Monday, 21 September 2026
  • Good afternoon,
    For this Sunday, we have availability. The room that you can reserve "pet friendly" is Standard. The supplement for the dog and night is 11€. Best regards

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• Hi there We are travelling to Spain by car with our family and would like to stay for one night at your hotel on 30/31 May. Will your pool definitely be open on those dates and do you allow well-behaved dogs? Also is it possible to have 2x connecting rooms?
  
  
  • Monday, 21 September 2026
  • Hello;
    
    Thank you very much for contacting. If there are no problems, the pool would be open. We depend on the rains to be able to paint the pool and open it.
    
    We allow pets in standard category rooms.
    
    We can assign you 2 rooms together.
    
    Regards.

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• Hello, me and my daughter travel with our friendly 6 year old labrador. We would like to stay on september 1st for 1 night. and have dinner in the evening. Is that possible?
  
  
  • Monday, 21 September 2026
  • Good afternoon, for tomorrow on 1st September we have availability. The room pet friendly is Standard room. The supplement for the dog is 15€. You can dinner in the restaurant (no dogs) or in the terrace, bar or courtyard (yes for dogs). Best regards

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• Do you charge for a 2-year-old or the dog? When we try to book via Booking.com it adds an extra room? We are 4 adults and a child with a small dog so would need 2 double rooms. One for 2 adults and the other for 2 adults, one child, and one dog.
  
  
  • Monday, 21 September 2026
  • Thank you for your information. The charge 11€ per night is for the dog. For the child (2 years) is free, but if she needs an extra bed, the charge is 30€. Best regards

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• Do you have secure off road parking please? We are moving home from France to Portugal and will have a trailer attached to our car that we would like to secure overnight, or at least off the road.
  
  
  • Monday, 21 September 2026
  • Yes, of course. Castle parking is secure.
    Best regards,
    Departamento de Recepción

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• Can I bring my 34kg dog and what would it cost
  
  
  • Monday, 21 September 2026
  • You can come to the castle with your dog.
    
    Is possible in Estandar Room. The supplement is 11€
    
    Regards

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• Hola. Do you serve dinner on Saturday night? Thank you. Lina
  
  
  • Monday, 21 September 2026
  • Yes, the restaurant is open every day. It´s open from 8.30pm to 10.15pm. It´s neccesary to reserve early.
    Best regards,

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• Hola. Hay un suplemento para mascotas (viajamos con nuestros 2 perros muy viejos)? Peter Thomas, Marvão, Portugal
  
  
  • Monday, 21 September 2026
  • Buenas tardes, el suplemento por cada mascota y noche es de 11€. Un saludo!

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• I would be looking to bring a small dog is it allow thanks
  
  
  • Monday, 21 September 2026
  • Hello, you can come with dog in this categoríes:
    Estándar Paso de Guardia
    Superior Castellana (1room)
    Deluxe Medieval (1 room)
    
    The suplement for the dog is 11€ per night
    
    Regards

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• Hi - can we book a superior double room on this coming Tuesday night…we have our dog with us. He is a very well behaved and quiet labradoodle.
  
  
  • Monday, 21 September 2026
  • Hello,
    At this time for Tuesday May 31 we have available the Superior category room that allows pets.
    The supplement for pet €11.
    Regards

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• Dear Sir or Madam, I have an injured dog. do you have a lift to get to the room? or is it possible to have a room on ground floor?
  
  
  • Monday, 21 September 2026
  • Good afternoon, we have a room in the ground floor that only have 3 steps is the room 23, Deluxe Medieval category. We don´t have lift in the hotel.
    
    Regards

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• Hi, I have 2 questions Is the pool open? I see there is only a superior double room available is this dog friendly I have 2 ridgebacks?
  
  
  • Monday, 21 September 2026
  • Hello, the pool is close now. The pool open at 1st of June. We have one superior room that is posbile to stay with dogs, but i need to know what day you want for check the avalabilty. If you want for the saturday 14th is not posbile to stay with dogs

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• We noticed there's no secured parking available. We have a lot of luggage but would like to take use only one overnight bag and not to carry all our luggage into your hotel. Is it safe to leave all our stuff in the car.
  
  
  • Monday, 21 September 2026
  • No problem.
    The parking is outside but it is located in a private estate, all closed and only accessible to people staying at the hotel.

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• Hi, do you accept bookings with 3 dogs ? We have 3 spaniels aged 5, 6 and 12. All well behaved and weights 15kg, 17kg, 18kg. We are looking to book 1 night in Januaury 2022, thankyou x
  
  
  • Monday, 21 September 2026
  • Hello:
    
    Yes, the pet supplement is € 11 per pet and night. Pets are only allowed in the standard category.
    
    Pets can be in your room, on the hotel terrace and gardens. But they cannot be inside the common rooms of the hotel, or restaurant.
    Greetings.

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