What are our guests' most frequent inquiries?

• Hello, 1. How much does parking cost per day? 2. Can we checkout late at night?
  
  
  • Saturday, 17 September 2022
  • Hi. Our private parking costs 15,00€ per day and yes you can check late at night but please let us know your arrival time. Thanks and we hope to welcome you soon in the very city centre of Catania

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• You offer airport shuttle? What is the system?
  
  
  • Sunday, 9 February 2025
  • Dear Guest, yes we have an airport shuttle service available with an extra cost of € 35,00 (one way). The service needs to be reserved in advance. Best regards, Valentina - Front Office Agent

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• Is the spa fully functional?
  
  
  • Thursday, 7 January 2021
  • Dear Guest, our Spa is fully functional, at the moment only for hotel guests in order to ensure better implementation of anti-contagion security protocols. Our hotel and our spa will be available again from January 18th.

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• Hall?! I would like to know where is breakfast serve? Do you have a breakfast room at your hotel? Thanks!
  
  
  • Thursday, 27 February 2025
  • Yes, we do have a breakfast room at our hotel. Breakfast is served in our dedicated breakfast room, where you can enjoy a variety of delicious options to start your day.

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• Hi! I'm arriving at catania airportpretty late on friday. exactly at 22:25h. Is there a pick up service or shuttle to your hotel at that time?
  
  
  • Saturday, 16 November 2024
  • Yes, we can arrange private transportation.

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• Hi, can we check-in around 1am, our flight lands at midnight.
  
  
  • Tuesday, 27 September 2022
  • Dear Guest, our reception usually closes at 10PM but we will be happy to wait until your arrival.
    Kind regards,
    Carla Ceresia - Front Desk Agent

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• Is it possoble to have a late checkout?
  
  
  • Sunday, 12 May 2024
  • Dear Guest, yes it is possible to have a late check out according to our availability. An additional fee will be required. I remain at your disposal for any further information. Kind regards, Valentina - Front Office Agent

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• hi, I already reserved a room 27.03-29.03 but didn’t ask if we can check in at about 2am 28.03 also how or where exactly do I reserve parking?
  
  
  • Tuesday, 21 March 2023
  • Our reception normally closes at 10.00PM, however, we will be happy to wait for you for check-in.
    Our private parking place is located 5 minutes from our hotel. The cost is € 15,00 per day. We suggest you to come to the hotel first.

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• how much does parking cost this March?
  
  
  • Friday, 16 February 2024
  • Dear guest, our private parking has a cost of 15€ per day/night and it is located at about 5/10 minutes from the hotel. We remain at you disposal for any further information. Kind regards, Valentina - Front Office Agent

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• Hi Is check in after midnight available?
  
  
  • Monday, 9 October 2023
  • Our reception usually closes at 10PM but we are always happy to wait for late arrivals. This is why we kindly ask our Guests to let us know their time of arrival at the hotel.

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• Do you have a private parking available?
  
  
  • Thursday, 28 September 2023
  • Good evening, yes we have a private parking available, at about 5/10 minutes from the hotel. It has an extra cost of 15€ per day/night. Kind regards, Valentina - Front Office Agent

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• Good morning. I am thinking of reserving your listing next weekend, 15-18 January. Booking says you have a spa, but I don't see it mentioned. Can you tell me more? Also, I was wondering if you have a contact for massage services because I'd like to get a massage that weekend. Thank you.
  
  
  • Thursday, 7 January 2021
  • Dear Guest, we have a private Spa at guests' disposal with a wide range of wellness treatments and a wet area. You can find more information on our web site. Regarding availability, it will be possible to make reservations from January 18.

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• Is the Parking outside or inside?
  
  
  • Saturday, 27 January 2024
  • Dear Guest, our private parking is located 5/10 minutes from the hotel. It is an inside parking, close with a gate, but it is not a garage. I remain at your disposal for any further information. Kind regards, Valentina - Front Desk Agent

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• is it possible we do check in at 8am on 15 February?
  
  
  • Sunday, 24 November 2024
  • Dear Guest,
    our front desk opens at 8:00AM so we will more than happy to welcome you at that time and store your luggage until your room is ready.
    Thank you very much,
    Carla Ceresia - Front Desk Agent

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• We have an early flight in the morning after our stay. Will we be able to access the parking garage at 5am to retrieve our car?
  
  
  • Monday, 21 August 2023
  • Sure, you will have access to the parking space when and as many time you wish. Infact, you will be provided with a remote control to access your parking space which will need to be returned.

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• Hello. Is there a charge for the airport shuttle?
  
  
  • Saturday, 30 November 2024
  • Yes, there is an extra charge for the airport shuttle.

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• Hello, I would like to know what are the facilities of your spa? What facilities are included in the room price and what facilities are not included? What will be the price to use them? Best regards, Irena
  
  
  • Monday, 17 June 2024
  • Dear Guest, in our SPA you will find sauna, hammam and jacuzzi. The cost for 2 people is € 60,00 for one hour private use. We also have a room for massages and treatments. Reservation for both SPA and treatments is required. Thank you very much.

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• Do you have elevator?
  
  
  • Saturday, 14 September 2024
  • Dear guest, yes we have an elevator until the last floor, but in front of a couple of rooms there are a few steps.
    Regards, Valentina

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• Hi. I’m in a wheelchair and wondered if your standard suite is wheelchair accessible and has a roll-in shower with an entry width more than 55cm.
  
  
  • Sunday, 30 July 2023
  • Hello, yes we have one standard suite and one superior room accessible to wheelchair. You can contact before us to make sure it is available on the dates you wish to book. Kind regards, Valentina Sberna - Front Desk Agent

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• hello interested to book your hotel what type of parking you provide please ?
  
  
  • Thursday, 6 April 2023
  • Our private parking place is located 7 minutes from our hotel. The cost is € 15,00 per day. Please, come to the hotel first to leave your bags and collect the remote control to access the parking. Our staff will give you directions to go there.

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• Do your rooms have king beds?
  
  
  • Sunday, 27 October 2024
  • In every room we have double beds which are a minimum of 160x200 - only our SPA Suite feature a king bed

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• Can your beds be split into two singles
  
  
  • Monday, 31 March 2025
  • Dear Guest, we only have few rooms where it is possible to split the bed into two single beds. In the Classic rooms it is not possible. We are available for any further information. Kind regards, Valentina - Front Office Agent

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• Hi, which bus stop is the closest to your hotel from the airport bus? Thanks!
  
  
  • Tuesday, 25 August 2026
  • Dear Guest, the bus stop closest to our hotel is "Piazza Paolo Borsellino" and the name of the bus that offers the shuttle service from the airport is "Alibus". Best regards

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• Buongiorno Please advise if your rooms have a balcony with a view. I cannot see pictures of any windows, I am afraid Grazie
  
  
  • Tuesday, 25 August 2026
  • Dear Guest,
    Superior and Deluxe Rooms all have balcony with view. Ony one of our Suites has a balcony with view.
    We also have a roof-top terrace with magnificent view on the Duomo and the city.
    Kind regards

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• Hello, Couple of questions: Will your rooftop bar be open on 15th and 16th April this year? Can I make a request for the Godfather themed room?
  
  
  • Tuesday, 25 August 2026
  • Hi our bar won't be open yet but if you wish we can organise a cocktail for you or you can take your drinks. Of course you can request our Godfather roo. Hope to welcome you in April. Kind regards

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• Hello! We will have an early flight, do you arrange a transfer it taxi to Catania airport?
  
  
  • Tuesday, 25 August 2026
  • Hello! We can arrange a private transfer from the hotel to the airport. We suggest you to contact our Front Desk for more information. Thank you very much.

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• Hello, can we add an extra bed to a double room?
  
  
  • Tuesday, 25 August 2026
  • Dear Guest, You can add an extra bed to a double room only if you choose a Suite room. We remain at your disposal for any further information. Best regards

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• Hi, does the double bad include two separate mattresses?
  
  
  • Tuesday, 25 August 2026
  • Hi, no all our Standard Rooms have double bed and not two separate mattresses. All are very comfortable and Simmons certified.

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• Do you provide airport livery service?
  
  
  • Tuesday, 25 August 2026
  • Dear Guest,
    I confirm we have the airport shuttle service that we can make at your disposal with an extra cost of € 30,00 (one way).
    Our driver will wait for you at the arrivals with a name board.
    I remain at your disposal for any further information.
    Best regards,
    Serena Tringale - Front Desk Agent

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• Good morning, I hope to be coming to Catania from Thursday 3 to Saturday 5 February 2022. Will the spa be open to hotel guests then, and does it include a swimming pool? Thank you.
  
  
  • Tuesday, 25 August 2026
  • Dear Guest, our Spa is open daily from 09:00 to 21:00. The Spa facilities include a wet area with hammam and sensory shower (no swimming pool) and a list of treatments can be enjoyed directly in the massage room. We hope to see you in Catania!

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• Do you have free parking?
  
  
  • Tuesday, 25 August 2026
  • Dear Guest,
    We have a private parking but it is not free. The price for a parking spot is € 15,00 per day + € 60,00 as deposit for the remote control you need to access the parking.
    I remain at your disposal for any further information.
    Best regards,
    Serena Tringale - Front Desk Agent

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• Hi there - how much is the parking and how far away is it from the property?
  
  
  • Tuesday, 25 August 2026
  • Hi the parking is 15,00€ per day and it's only 10 minutes walking from the property.

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• Hi, is access to the spa included for hotel guests? Is spa open in February 2022?
  
  
  • Tuesday, 25 August 2026
  • Dear Guest, Our spa is open regularly from 09:00 to 21:00, every day. The cost of access is not included in the room price but requires a supplement of € 20 per person for 60 minutes of private use of the hammam and emotional shower. Best regards

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