What are our guests' most frequent inquiries?

• Hello, which grade of rooms have a balcony please, Also is your pool open in September
  
  
  • Thursday, 25 August 2022
  • Dear guest, We inform you that the rooms that have balcony are: Sea view Retreat, Sea view Suite, Majestic Suite Penthouse. Yes, the pool is open in September. Kind Regards, Reservation Department

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• will the hotel gym facilities be open in july? thanks! we are staying with you then.
  
  
  • Wednesday, 22 March 2023
  • yes of course

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• are there lifts to upper floors
  
  
  • Friday, 31 January 2025
  • Dear Guest,
    
    We do have lifts to upper floors.
    
    

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• Hi. What time does the fitness room open? Do I need to reserve? Thank you
  
  
  • Sunday, 16 February 2025
  • The Fitness Room is located inside of our SPA in the -2, and it is always open from 9h to 19h. When requested at the hotel reception, we can open or close it as early/late as our guest would like.

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• Do you do half board?
  
  
  • Friday, 31 January 2025
  • Dear Guest,
    
    We do not have half board.

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• Hi! Do you have an iron ( to iron clothes) in the room?
  
  
  • Thursday, 16 October 2025
  • Hello, Yes , there is :)

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• Hi, is it possible to use the pool during checkout day (after checkout hours)?
  
  
  • Friday, 31 January 2025
  • Dear Guest,
    
    The pool is always available.

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• Hi there, does the grand deluxe double room have a separate bed for my 14 year old son?
  
  
  • Friday, 31 January 2025
  • Dear Guest,
    Thank you for your inquiry. The Grand Deluxe Room typically features one bed. However, we can arrange an additional bed for your 14-year-old son upon request.
    Please let us know if you would like us to proceed with this arrangement.

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• Hi can you arrange airport transfer & at what cost ?, we would like to book sea view retreat room,as it is our 50th wedding anniversary thank you
  
  
  • Thursday, 23 October 2025
  • Hello. There is the airport transfer, and the service, it´s responsible for the reception. To see the quotation of the SeaView Retreat Room, we ask you to send your request directly, indicating the specific date.

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• how far from train from lisbon please. Also what airline flies yo airport
  
  
  • Thursday, 25 August 2022
  • Dear Guest, Thank you for your contact. We inform you that our hotel is 50 min from Lisbon by train.
    The main Airlines that flies for Lisbon Airport are: TAP Air Portugal, easyJet, Ryanair, SATA.
    Kind Regards, Reservation Department

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• Is the pool heated ?
  
  
  • Wednesday, 22 October 2025
  • The pool has a regular temperature and can be heated.

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• May i know what the arrangement of the air (LIS Lisbon) ? what is the cost of pickup? 2 Adults? thanks
  
  
  • Thursday, 16 October 2025
  • We have taxi, uber, different type of transports available. Do you need a transfer? We can help you

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• Hi. can children use the outdoor pool?
  
  
  • Friday, 31 January 2025
  • Dear Guest,
    
    The outside pool is open to all ages.

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• If we book two rooms, is it possible to have interconnecting rooms?
  
  
  • Thursday, 16 October 2025
  • There is that option, but is always dependent in our availability at the moment.

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• is there a Nespresso in the room?
  
  
  • Thursday, 16 October 2025
  • We offer the coffe at the bar of the hotel

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• Is your outdoor pool heated and open the end of October? Have you an indoor heated pool, is this an extra charge?
  
  
  • Thursday, 23 October 2025
  • Hello, the pool is open in all the month of October, and we have an outdoor pool , inside the hotel, that can be heated.

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• Do you have gluten free options for coeliac
  
  
  • Thursday, 16 October 2025
  • To include a gluten-free breakfast or meal with your stay, we kindly inform you that we have gluten-intolerant food and drink options for breakfast or meal. If you have any questions about what is included, please ask our service colleagues.

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• Do all rooms have a balcony? Looking at a double deluxe and it doesn’t mention it but then photos would suggest it might? Thanks!
  
  
  • Thursday, 25 August 2022
  • Dear Guest, We inform you that the only rooms that have balcony are: seaview retreat room, seaview Suite, Majestic Suite Penthouse. The other type of rooms only have windows. Kind Regards, Reservation Department

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• Do you know the length of the pool? And if it is open in October? We are looking to spend one week in cascais and will be doing the triathlon there
  
  
  • Tuesday, 28 October 2025
  • We have outdoor swimming pools with capacity for 18 people; one for adults and one for children. The pool is open in October, and the pool has enough length to both audience.

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• Are you undergoing refurbishment at the moment. If so, what areas of the hotel are being refurbed? Will it be noisy?
  
  
  • Wednesday, 22 October 2025
  • Hello. No, at the moment , we are not .

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• Hello, is your sauna /jacuzzi open this month? And are there music/bars nearby, is breakfast included in room? planning 2come anniversary 2/17-2/19
  
  
  • Wednesday, 22 October 2025
  • Hello, Yes, the breakfast can be included regarding your preference, the sauna is closed temporarily for manutation, and the night entertainment is in 1 km.

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• Do you have kids club?
  
  
  • Friday, 31 January 2025
  • Dear Guest,
    
    We do not have a Kids Club.

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• Hi, the indoor pool is open all seasons? Many Thanks.
  
  
  • Sunday, 16 February 2025
  • Our Thalassotherapy Circuit with Hammam and Sauna is available all year round. This service can be booked directly with our SPA and it has an extra cost.

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• do all rooms have balconies/terraces? are the TVs smart TVs with Netflix?
  
  
  • Tuesday, 9 June 2026
  • Not all have balconies , and in all you have cable and LCD television.

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• Can you advise on how much is the shuttle service to and from your hotel for 3 people in October please.
  
  
  • Tuesday, 9 June 2026
  • Hello. We have taxi service, and the price will depend of the traject and availability :).

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• hello. Love the look of this property and there are some fantastic reviews. I wanted to ask about the beach. How far is it? and do you have a little dedicate area for your hotel if so? this was an important factor for our stay too many thanks alpa
  
  
  • Tuesday, 9 June 2026
  • Good afternoon. Thank you for your preference. The beach is located with a 10/15 minutes walk from the hotel, unfortunately we don't have a dedicated area for our hotel. Kind regards.

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• We are arriving on April 19th 2023 and staying at the hotel. Our flight arrives at at LIS-Humberto Delgado at 11:25 am - TAP Terminal 1. Is there a hotel shuttle to pick us up from the airport and bring us to the hotel? Sincerely, Colleen Tapia
  
  
  • Tuesday, 9 June 2026
  • Hello. The deadline has passed and, unfortunately, we haven't responded. We hope everything went well.

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• Is the outdoor pool open in November (20th-25th) please?
  
  
  • Tuesday, 9 June 2026
  • YEs, it´s always open

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• Is the pool open in October ?
  
  
  • Tuesday, 9 June 2026
  • Good afternoon. The pool is open all year around. Kind regards.

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• Can you advise which facilities are likely to be restricted or unavailable between the dates of 24th June to 1st July due to Covid and whether the breakfast is available as normal or only as take away? Thank you
  
  
  • Tuesday, 9 June 2026
  • Thank you for your message! We kindly inform you that the breakfast is working normally in our restaurant Navegantes. Only the sauna in our spa is out of service. Kind regards.

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• Hi, do you provide bathrobes with any of the rooms for guests? Thank you.
  
  
  • Tuesday, 9 June 2026
  • Dear Guest, We provide bathrobes and slippers to every room.

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• Hello. Please can I ask if the hair dryers are in the bathroom or bedrooms? Are they full size hairs dryers?
  
  
  • Tuesday, 9 June 2026
  • Yes, there is.

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• Hello, I am looking to book the grand deluxe double for 3 people. Can you please confirm what bed is available for the 3rd person?
  
  
  • Tuesday, 9 June 2026
  • Good afternoon. For the 03rd person we place an extra bed. Kind regards.

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• I am visiting Cascais with my husband and 3 children. They are 5, 3 and 1. Is it possible to book 1 hotel room as they sleep in bed with us? Thanks!
  
  
  • Tuesday, 9 June 2026
  • Yes, we suggest one of our Standart rooms available.

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• Are there 2 x Deluxe rooms next to each other, for me and my wife then a separate room for my 16 and 13 year old children. Oct 24-29 (5 nights)
  
  
  • Tuesday, 9 June 2026
  • Good afternoon, so that we can send you a proposal, please provide your direct contact information. Best regards, Reservations Department

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• Hi, Looking at this room it says 3 people? But I only see 2 singles or a large double option? We’re 3 adults? Please advise? Regards, Ian
  
  
  • Tuesday, 9 June 2026
  • Good afternoon. Thank you for your reservation! When you book for 03 people, the price of the extra bed is already included in the reservation and it will be placed in the room. Kind regards.

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• Do the deluxe rooms have a shower? Only a bath is listed in the room description. Thank you.
  
  
  • Tuesday, 9 June 2026
  • Hello, We have the bathroom equited with shower and bath.

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• Does this room have a sea view?
  
  
  • Tuesday, 9 June 2026
  • Dear Mrs./Mr. , the Deluxe Room doesn´t have sea view, it has land view.
    

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• Hi, looking to book a room for Friday, is parking free or at an additional costs? Do you have late checkout option? If so, is there additional cost?
  
  
  • Tuesday, 9 June 2026
  • Hello.
    The parking has a cost of 7 euros per day, and for the late check-out, you need to check at the moment on the front desk, if it´s possible.

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• Hello do you have rooms with walk in shower or accessible shower thanks
  
  
  • Tuesday, 9 June 2026
  • We have the Deluxe Room, that is the only typology for accessible conditions. We have bathtubs in the bathrooms.

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• Do you have parking? What is the price per day?
  
  
  • Tuesday, 9 June 2026
  • Yes, we have parking with a cost of 7.00€ per day

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• I am coming mid October. Is there an indoor pool for children and is it heated? thanks
  
  
  • Tuesday, 9 June 2026
  • We have one Spa, and it´s only for children since 6 years of old. Besides that, we have an outdoor pool.

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• Hi, which rooms have the double bed in a separate room from the sofa bed?
  
  
  • Tuesday, 9 June 2026
  • We have our suites that include an extra bed.

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• Hi do you have Covid Testing on site in your hotel?
  
  
  • Tuesday, 9 June 2026
  • Good afternoon, we would like to inform you that we do not sell tests at the hotel. Best regards.

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• Hi, is the use of the sauna and indoor pool included?
  
  
  • Tuesday, 9 June 2026
  • We have an outdoor pool that is included , but the Sauna has a part cost.

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• Hi, My wife and I are traveling with two small children 5 and 2. The app is saying we need two separate rooms. We would like to all stay together.
  
  
  • Tuesday, 9 June 2026
  • You can stay in a room with your children, and we suggest the Grand Deluxe, that has the capacity to sustain 3 adults, and 1 child, and as one of your child has 2 years , we can add one crib and an one extra bed, for the 5 year´s old child.

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• Preciso de quarto para três pessoas. O site recomenda o Grand Deluxe q parece ter só 2 camas. Têm algum com 3 ou 2 quartos com comunicação? Step-free?
  
  
  • Tuesday, 9 June 2026
  • Boa tarde, para que seja enviada uma proposta, queira por favor indicar-nos o seu contacto direto.
    Melhores cumprimentos. Departamento de Reservas

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• Hello, which room types have a balcony?
  
  
  • Tuesday, 9 June 2026
  • The only rooms that don´t have balcony are the Seascape Room, Master suite Seaview, and not all Deluxe, Grande Deluxe and Suites Standarts have balcony. The typologys have balcony are Seaview Retreat, Premium suite, Royal Suite, and Majestic Suite .

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• Hi. I'm thinking of booking a night in your hotel from the 29th dec. I was wondering is you spa open and could I get a broucher and pice list please
  
  
  • Tuesday, 9 June 2026
  • Yes, it´s open. Only the Sauna closes in August, and the cost is 20 euros for hotel guest.

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• Can you tell me what rooms have balcony’s ?
  
  
  • Tuesday, 9 June 2026
  • The only rooms that don´t have balcony are the Seascape Room, Master suite Seaview, and not all Deluxe, Grande Deluxe and Suites Standarts have balcony. The rest of your typology has balcony.

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• Hello ! Are you accepting guests from the USA non vaccinated, coming from GErmany ?
  
  
  • Tuesday, 9 June 2026
  • Good afternoon, it´s not necessary an certification of the vaccinated for Covid-19, anymore.

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• Hi, Do you offer the option to reserve a suite with a large double bed and a sofa bed? Thank you
  
  
  • Tuesday, 9 June 2026
  • The suite standart and premium suite include an extra bed, and the large bed has a king side.

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• Boa tarde, antes de fazer a minha reserva gostaria de confirmar se é obrigatório certificado de vacina ou se apenas o teste negativo é suficiente?
  
  
  • Tuesday, 9 June 2026
  • Boa tarde, Já não é necessário apresentar certificado COVID ou teste negativo para efetuar check-in. Departamento de Reservas.

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• hi is your car park is free? if not how much is your daily charge? thanks
  
  
  • Tuesday, 9 June 2026
  • No, it´s not free, and has a cost of 7 euros per day.

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• Hi. Can you tell me do you provide pcr testing at the hotel?
  
  
  • Tuesday, 9 June 2026
  • It is not necessary to present the COVID certificate to check in.

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• Hi if we have a hire care is there free parking?
  
  
  • Tuesday, 9 June 2026
  • At the hotel, it´s not free, there is a 7 euros cost per day.

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• This is my 3rd request for info Will be travelling with grandchildren so need two bedrooms with a door between them Di you have this for 28/5 to 4/6?
  
  
  • Tuesday, 9 June 2026
  • Dispomos de quartos comunicantes, e para verificar a disponibilidade, pedimos que nos possa contactar diretamente.

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• Hello, What’s the cost of the parking? Thanks
  
  
  • Tuesday, 9 June 2026
  • 7 euros per day.

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• How much is the parking?
  
  
  • Tuesday, 9 June 2026
  • 7 euros per day.

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• Boa noite, temos um gato de estimacao. A sua estadia e possivel na noite de natal? Grata
  
  
  • Tuesday, 9 June 2026
  • Infelizmente não aceitamos animais de estimação.

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• Hi, How much do you charge for the sauna, spa, and hot tub? Thank you, Simon
  
  
  • Tuesday, 9 June 2026
  • Our spa, has a cost of 20 euros per hotel guest, independently of the utilization.

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• Are the rooms with sea view? Thanks Neomi
  
  
  • Tuesday, 9 June 2026
  • Not all have SeaView, we only can guarantee the seaview on "Seaview Retreat"; "Seascape", "Premium suite", "Master suite Seaview", "Royal Suite", and "Majestic Suite".

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• We are planning our stay with you ..the spa area ..is this included in our room rate..?
  
  
  • Tuesday, 9 June 2026
  • Not, and the cost for hotel guest is 20 euros.

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• Hi what rooms have a pool view please?
  
  
  • Tuesday, 9 June 2026
  • If you are referring the seaview, We only can guarantee the seaview on "Seaview Retreat"; "Seascape", "Premium suite", "Master suite Seaview", "Royal Suite", and "Majestic Suite".

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• How much is parking at the property? Is there an indoor pool and will the indoor pool/spa are be open in February? Can 16 year olds use spa?
  
  
  • Tuesday, 9 June 2026
  • the daily cost park is 7 euros per day, we don´t have indoor pool, and our Spa is open every month except in August, and since 6 years of old, you can use the Spa.

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• Good evening could I ask if guests are required to pay for spa and sauna or is that included in price
  
  
  • Tuesday, 9 June 2026
  • It´s not included, and has a cost of 20 euros per hotel guest.

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• Hello! Do I need to provide a covid test to accomodate in your hotel, or EU vaccination sertificate will be enough? Thank you!
  
  
  • Tuesday, 9 June 2026
  • Good afternoon, It is no longer necessary to present a COVID certificate to check in.

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