Helvetia&Bristol Firenze – Starhotels Collezione
- Historical building -
- Via Dei Pescioni 2 -
- 50123 -
- Florence -
- Telephone +39 02 56 56 77 71
9.2/10 on 725 reviews
Helvetia&Bristol Firenze: Iconic 5-Star Luxury Hotel with the Largest SPA in the Historic Center
The Helvetia&Bristol Firenze – Starhotels Collezione is a prestigious 5-Star Luxury Hotel located in the heart of Florence's historic center, a few steps from major attractions (Ponte Vecchio, Duomo, Uffizi) and the high-fashion boutiques of Via de' Tornabuoni. The historic residence combines two palaces and, after a recent renovation, offers an Italian "Grande Bellezza" experience that blends Belle Époque style with contemporary design.
Luxury Rooms and Suites Blending History and Design
The hotel offers approximately 91 rooms and suites, divided between the historic "Helvetia" wing (with antique furniture, marble, and Florentine fabrics) and the "Bristol" wing (with interiors curated by designer Anouska Hempel, featuring a more modern taste). All accommodations are soundproofed, equipped with air conditioning, free Wi-Fi, Smart TV with Sky Silver System, minibar, and safe. Superior category Suites, such as the Panoramic Suite, boast breathtaking views of Florence's iconic monuments, including the Duomo and Giotto's Campanile.
The SPA: A Journey into the Ancient Roman Baths
The hotel's highlight is The SPA, the largest and most luxurious wellness center in the historic center (about 550 sqm), built on the site of the ancient Capitoline Baths of Roman Florentia. The wellness path, inspired by Roman baths, includes: Calidarium (Hammam/Steam Bath), Sudatorium (Finnish Sauna), Frigidarium (Cold Pool), Tepidarium, Salt Room, and two scenic pools (Lacus Quietis), in addition to the Emotional Showers. Massages and wellness treatments are available, including a Private SPA Suite with a hot tub. There is also an Internal Gym open 24/7.
Signature Dining (Cibrèo) and Exclusive Services
The culinary offer is signed by the renowned Cibrèo. The Cibrèo Ristorante & Cocktail Bar offers regional cuisine and Florentine classics in an elegant setting. The Cibrèo Caffè is ideal for breakfasts, light lunches, and outdoor aperitifs. The day begins with a rich buffet breakfast. Additional services include a 24-hour Reception, 24-hour Room Service, Valet Parking (car retrieval and delivery), Pets allowed, and the possibility of accessing the Circolo del Tennis Firenze 1898, which offers tennis/padel courts and an outdoor pool.
What are our guests' most frequent inquiries?
-
Hi,
What is cost of using spa and wellness ?
Sincerely
Aidan
- Monday, 27 March 2023
- The cost is EUro 50.00 per day, if you are guest in the Hotel the cost id Euro 25.00
-
How far is this hotel from the Santa Maria Novella station.
Is there a pick up service available?
- Thursday, 25 August 2022
- The Santa Maria Novella train station it’s just 900m away from our Hotel.
We can organize a private car or Minivan, for the cost €100.00(Minivan) or € 90.00(Sedan) Otherwise a regular taxi will be 10-20Euro.
Kind regards
-
Is the price listed for 2 connecting rooms?
Please advise.
Thank you!
- Wednesday, 22 June 2022
- Good evening,
Could you be so kind to give us more details, please?
-
Dear gents
Did you reserve a parking for two nights for us as requested. Regard.
- Friday, 29 December 2023
- Dear Sir/Madame,
Thank you so much for your message.
We are glad to inform you that we can reserve parking space as requested anytime you need it.
We remain at your complete disposal for any further information.
Kind regards.
-
Can I choose a colour for the room?
- Saturday, 24 June 2023
- Good morning,
Thank you so much for your message.
We kindly inform you that you can inform us about your preferred colour and we will do all our best to satisfy your preference in accordance to the room category chosen.
Kind regards
-
Can I park there?
- Monday, 25 November 2024
- Dear Guest, Yes, we do have Valet Parking and we register a car permit to enter the ZTL zone. Best regards, The Helvetia & Bristol team
-
Hi, which room can be fitted for 3 persons ?
- Saturday, 28 October 2023
- Dear client,
All our family rooms typologies are suited for 3 people.
Kindest regards,
The Helvetia & Bristol team
-
We ordered the room in your hotel on name of Ana Baravykiene for 29-30 July night;
Is it possible to reserve the parking place for the car Ferrari F8?
- Wednesday, 27 July 2022
- Dear Madame,
We are pleased to reserve a parking space with our nearby outsorced Valet serviced garage for an overnight price of 50€.
Thank you for your request and looking forward to welcome you.
-
Do your connecting rooms have a separate bathroom and toilet each?
- Friday, 14 July 2023
- Dear Guest,
absolutely yes!
Best regards
The H&B Team
-
If there any parking available?
- Monday, 21 August 2023
- Yes, our hotel can provide the valet service, the price for the garage is 60 € per night, 80 € in case of super car or SUV .
-
Do you have a parking valet ?
- Saturday, 4 January 2025
- Thank you for your message.
Our valet service is available from 7:00 AM to 12:00 AM. The cost will be €60 for regular cars and €80 for supercars.
Best regards.
Simone Poleschi
-
Hello, we are family of 2 adults and children 15,14,12,10 years old what types of rooms do you recommend us ?
- Saturday, 28 October 2023
- Dear client,
For 6 people the only option we can offer you it's a Suite Helvetia Heritage interconnected with a Junior Suite with view.
Kindest regards,
The Helvetia & Bristol team
-
We need accommodation for 2 adults + 3 children under the age of 10.
The search sends us to an option for two rooms, would they be adjoining?
Thanks
- Tuesday, 19 July 2022
- Dear Sirs, could you be so kind to let us know in which period you would like to stay with us?
-
My son is getting married on July 15 , 2023. We are looking at blocks of rooms at designated hotels to accommodate guests.Who can I speak with ?
- Sunday, 23 October 2022
- You can speak with our Guest relation Desilda who will be happy to assist you to all your needs.
-
Are you in the ZTL area? can we access to the hotel directly?
thank you
- Tuesday, 8 August 2023
- We confirm that our hotel is located within the Limited Traffic Zone (ZTL), in the heart of the historic center of Florence. We will record your vehicle's license plate upon your arrival at the hotel, in order to authorize your entry.
The Front Desk
-
We would need adjoining rooms on August 5th and 6th (checking out on the 7th)
Thanks!
- Wednesday, 20 July 2022
- We would be pleased! May we know your name or confirmation number? Thanks
-
Can I park there? How much is the cost now in 2024? how can I reserve the parking?
- Monday, 5 February 2024
- We are pleased to reserve a parking space with our nearby outsourced Valet serviced garage for an overnight price starting from Euro 60.00.
-
Do you provide hair dryers? If not, can you recommend a converter for an American hairdryer? Thank you so much!
- Thursday, 20 April 2023
- We are please to inform you that we have hai dryers in all the room.
In case we could even borrow you an adapter, if you need.
Best regards.
Concierge desk
-
Dear sirs,
Tomorrow we are coming to your hotel.
Could you reserve us a table in Osteria Buca Mario at 7 p.m. for 5 person on Friday.
Best regards,
- Thursday, 3 November 2022
- Dear guest,
Thank you very much for your question, as you are sending a message through the public Booking.com question tool, we are not able to see your name. Please write us directly through your reservation chat tool. Thank you. The Front Desk
-
Can any of your bedrooms be made into twin beds
- Saturday, 24 August 2024
- Dear Guest, some of our rooms have the option of being arranged with twin beds. This is specified also on the category description whilst proceeding with the reservation. Please, do not hesitate contacting us for further information. Kind regards
-
DO YOU HAVE A POOL
- Thursday, 1 December 2022
- We do have a pool in the SPA
-
Are the gym and fitness facilities open for a October booking. Your info says they are unavailable due to Covid-19
- Tuesday, 4 October 2022
- Everything is working correctly
-
Hi, can i add extra bed in deluxe Bristol?
- Wednesday, 25 October 2023
- Good afternoon,
We refer to your kind request, we are deeply sorry to inform you that we cannot add any extra bed inside Deluxe Bristol room.
If you prefer Bristol room, we suggest you to consider to book n.1 Two bedroom Suite Bristol.
Kind regards
-
Car parking?
- Tuesday, 13 December 2022
- Hotel provides valet parking service from 7.00 am to 12.00 am
-
Hi, Can we check in early for a fee? We would need to check in around
10am or 11am. Thank you
- Tuesday, 5 September 2023
- Dear guest,
it is possible if you want to guarantee the early check in but you need to book from the day before.
best regard
-
Hi,
What is the daily spa fee for hotel guests ?
Thank you
- Wednesday, 25 January 2023
- Dear guest,
We do refer to your kind request, we kindly inform you that during week days the daily entrance has a cost of euro 25.00 per person for Hotel guest, during the weekend (saturday-sunday) the price is Euro 35.00 per person.
Thank you!
-
As a hotel guest do you need to be a member to use the spa or book services?
- Monday, 5 December 2022
- You can go to the spa whitout being a member just paying the daily fee
-
I have a reservation. How about your parking services provided?
- Tuesday, 13 February 2024
- We provide the valet service and you can drive to the hotel located in the Limited Traffic Zone (ZTL). We will register your plate so that you don't get fined to have driven into the ZTL. The garage is 60€ per night, 80€ for super car or SUV.
-
Hi -- what are the pool times, and are children permitted to use it? Thanks.
- Monday, 27 March 2023
- Pool time is 10.00am to 08.00pm children under 16 are not allowed
-
Do you have a 2 bedroom suite for a family of 4? July 2- July 9th 2022?
- Monday, 4 May 2026
- Hello,
we are glad to inform you that we do have Two bedroom suite available from July 2nd to July 9th.
We remain at your disposal for any further queries.
Best regards.
-
Is there a parking for my rental car?
- Monday, 4 May 2026
- Yes there is.
Hotel provides a vallet service and the cost of the garage including this service is 40 or 50 Euro depending on the size of the car, to be charged to the hotel room bill.
-
How far is it from Train station to hotel?
- Monday, 4 May 2026
- The hotel is 10 minutes far away by walk from the SMN train Station or 5 minutes by cab.
Thank you.
-
How far to walk to the duomo square and savoy hotel . What’s the price for 5 nights in a approx 60m room
- Monday, 4 May 2026
- Dear Sirs,
Thank you for your enquiry. We are located 5 minutes walking from the Duomo and less tan 5 minutes walking from the Savoy. With reference to your question a 60m would be a suite. The price change according with the period. Regards
-
Hello) is a small toy dog pet (1kg) will be allowed?
- Monday, 4 May 2026
- Dear guest, it will be allowed. Thank you
-
Good afternoon
I will be arriving around 10:00 am
I would appreciate it if the room could be available.
Thank you
- Monday, 4 May 2026
- Absolutely Yes!
We will do our best to let you have the room upon arrival.
-
Good morning, do you provide a permit to enter the city center zone by car?
And a good description how to best get there? And there is valet parking?
- Monday, 4 May 2026
- Dear Guest,
Yes, we do have Valet Parking and we register a car permit to enter the ZTL zone.
Best regards,
The Helvetia & Bristol team
-
Is bathroom contain a bath tub ? Or shower only ?
This suite has a bi-level floors ?
bedroom floor coverd with entierly with a carpet (moquette) ?
- Monday, 4 May 2026
- Good Evening, Some of our Suites have a bath tub with a separate shower, some other, have only the bath tub. All our rooms and suites have wooden floor and no carpet at all except in the corridors. We do have suites on two floors available. Regards
Facilities & Features Helvetia&Bristol Firenze – Starhotels Collezione
- General:
- Air conditioning,
- Car rental,
- Carbon monoxide detector,
- Elevator,
- Facilities for disabled guests,
- Family rooms,
- Hardwood or parquet floors,
- Heating,
- Hypoallergenic,
- Hypoallergenic room available,
- Non-smoking rooms,
- Packed lunches,
- Pet basket,
- Pet bowls,
- Room service,
- Shuttle service,
- Smoke-free property,
- Soundproof,
- Soundproof rooms,
- Wake-up service
- Activities:
- Cooking class,
- Happy hour,
- Tennis court
- Room Amenities:
- Socket near the bed
- Bathroom:
- Bathrobe,
- Bathtub or shower,
- Free toiletries,
- Hairdryer,
- Private bathroom,
- Slippers,
- Toilet,
- Toilet paper,
- Towels
- Media & Technology:
- Flat-screen TV,
- Satellite channels,
- Streaming service (like Netflix),
- Telephone,
- TV
- Food & Drink:
- Bar,
- Breakfast in the room,
- Fruit,
- Kids' meals,
- Restaurant,
- Snack bar,
- Special diet meals (on request),
- Tea/Coffee maker,
- Wine/Champagne
- Internet:
- Internet
- Kitchen:
- Coffee machine,
- Electric kettle
- Outdoors:
- Outdoor furniture
- Parking:
- Parking
- Bedroom:
- Linens,
- Wardrobe or closet
- Accessibility:
- Bathroom emergency cord,
- Lowered sink,
- Raised toilet,
- Toilet with grab rails,
- Wheelchair accessible
- Pool and wellness:
- Fitness,
- Fitness center,
- Fitness classes,
- Indoor swimming pool,
- Massage,
- Personal trainer,
- Sauna,
- Spa,
- Spa facilities,
- Spa lounge/Relaxation area,
- Spa/Wellness packages,
- Steam room,
- Turkish/Steam Bath,
- Yoga classes
- Reception services:
- 24-hour front desk,
- Baggage storage,
- Concierge,
- Express check-in/out,
- Invoice provided,
- Private check-in/out,
- Tour desk
- Entertainment and family services:
- Babysitting/Child services,
- Strollers
- Cleaning services:
- Daily housekeeping,
- Dry cleaning,
- Ironing service,
- Laundry
- Business facilities:
- Fax/Photocopying
- Safety & security:
- 24-hour security,
- CCTV in common areas,
- CCTV outside property,
- Fire extinguishers,
- Key card access,
- Safe,
- Security alarm,
- Smoke alarms
- Safety features:
- Access to healthcare professionals,
- Face masks for guests available,
- First aid kits available,
- Hand sanitizer in guest accommodation and common areas,
- Process in place to check health of guests,
- Shared stationery (e.g. printed menus, magazines, pens, paper) removed,
- Staff follow all safety protocols as directed by local authorities,
- Thermometers for guests provided by property
- Physical distancing:
- Cashless payment available,
- Physical distancing rules followed
- Cleanliness & disinfecting:
- Guest accommodation disinfected between stays,
- Guest accommodation sealed after cleaning,
- Guests have the option to cancel any cleaning services for their accommodation during their stay,
- Linens, towels, and laundry washed in accordance with local authority guidelines,
- Property cleaned by professional cleaning companies,
- Use of cleaning chemicals that are effective against coronavirus
- Food & drink safety:
- All plates, cutlery, glasses, and other tableware sanitized,
- Breakfast to-go containers,
- Delivered food covered securely,
- Food can be delivered to guest accommodation,
- Physical distancing in dining areas
Terms and conditions of booking Helvetia&Bristol Firenze – Starhotels Collezione
Check In / Check Out
- Check-in from 15:00
- Check-in from 15:00
Transfers to / from Airport
The private transfer service is available for a fee, to / from the nearest airport, for reservations or informations please send an email after the booking confirmation clicking here.
Pets
Pets are allowed on request.
Charges may apply.
Parking
Private parking is available at a location nearby (reservation is needed) and costs EUR 60 per day.
Internet
WiFi is available in all areas and is free of charge.
Children and extra beds
Children of all ages are allowed.
1 child (up to and including 2 years old) stays for free when using available cribs.
Up to 3 children (up to and including 15 years old) stay for free when using existing beds.
1 child (from 3 years old to 16 years old) stays for free when using available extra beds.
1 person (17 years old and over) stays for € 150 per person per night when using available extra beds.
The maximum number of extra beds is 1.
The maximum number of cribs is 1.
The maximum number of guests is 4.
Conditions and cancellation policy
All published reviews have been personally written by the clients of icastelli.net after their hotel stay!
Score breakdown
Comfort 9.2 / 10
Courtesy 9.2 / 10
Leisure 9.2 / 10
Filter by travel type
- As couple
- With family
- With friends
- Groups
- Solo travellers