What are our guests' most frequent inquiries?

• is the reserved parking secure?
  
  
  • Tuesday, 27 October 2026
  • Thank you for your interest. The valet parking service the hotel provides is with a secure and surveilled parking.

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• Hi the family room says it has 4 single beds, and it has a separate bedroom, where are the other 2 beds situated please?
  
  
  • Tuesday, 27 October 2026
  • Good morning. Thank you for your request. Our One bedroom Suite family rooms, have 2 twins in the bedroom + 2 extra bed in the living room.
    Kind regards

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• If we are a family of four, can we have interconnecting rooms? or can you add an extra bed? (two children aged 9 yrs and 12 yrs old)
  
  
  • Tuesday, 27 October 2026
  • Thank you for your question. In some classic double rooms we can put 1 extra bed, and we have a pair of connecting rooms in Classic city view room category subject to availability.

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• Is there an additional tax on top of the rates Booking.com show . I ask this because if you go to the Alhambra Palace hotel site they add on huge taxes on top of room rate ! Thanks
  
  
  • Tuesday, 27 October 2026
  • Thank you for your question, our web page shows the price including the taxes, regarding Booking. com, please check it with their customer service.

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• Hi, can you book for me Alhambra tour, how much per person and what is the time and location for gathering?!
  
  
  • Tuesday, 27 October 2026
  • Thank you for your interest, we´ll be glad to assist in booking the Alhambra, there are many different options, please contact our reservation department for more details.

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• Good morning does the room have an iron and ironing board, please?
  
  
  • Tuesday, 27 October 2026
  • Good morning. Thank you for your request. Iron and ironing board are not in the rooms, you should contact front desk and they will bring it for you
    Kind regards

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• Hi we are 2 people with one child which plan should we select ?
  
  
  • Tuesday, 27 October 2026
  • Good morning. You should reserve one room with 1 extra bed (2 twin beds + 1 extra bed , total)
    Many thanks, kind regards

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• Extra child staying
  
  
  • Tuesday, 27 October 2026
  • You should contact our reservation depatrment for your request.
    Warm regards

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• Does the hotel have a spa ?
  
  
  • Tuesday, 27 October 2026
  • Good day,
    The hotel does not have SPA.
    Best regards.

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• Why is my review not on the site ?
  
  
  • Tuesday, 27 October 2026
  • Please check with the customer service, it´s not the hotel who publishes the reviews.

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• Hi ..how much is it to park car for 1 night and how does it work..do you park outside hotel ??
  
  
  • Tuesday, 27 October 2026
  • Good morning. Valet parking service has a cost of 25€ per day per car. You must drive to the hotel and the staff will take care of the car. It is closed from 10pm-8am
    Kind regards

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• Hi can u help in booking for a tour for Alhambra I came few years ago and the hotel was able to do that we are 4 people. Dates flexible October 19
  
  
  • Tuesday, 27 October 2026
  • Please contact our Reservations Department for any concierge requests.

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• is there a spa
  
  
  • Tuesday, 27 October 2026
  • The hotel does not have spa, sorry
    Kind regards
    

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• Do you have a smoking room
  
  
  • Tuesday, 27 October 2026
  • The hotel can arrange a smoking room with a supplement, please contact the reservations department.

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• for rooms with sinlge beds for example the king classic room , or the queen with city view can we add an extra single bed?
  
  
  • Tuesday, 27 October 2026
  • Good day!
    Thank you for your question!
    Unfortunately, rooms with either queen or king size bed does not allow an extra single bed.
    Best regards

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• I'm looking to book for a night next week with a small dog. Is this ok
  
  
  • Thursday, 15 October 2026
  • Good day. Thank you for your request. Unfortuantely the hotel does not accept pets
    Many thanks, kind regards

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• Hola! Do you run a shuttle bus to from and to Granada Airport? If so, how much does it cost? Thank you :-)
  
  
  • Sunday, 20 September 2026
  • We can arrange a private transfer, but there´s no shuttle bus. Warm regards,

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• Is private parking available for certain - we’d hate to make the four hour drive only to find parking is a problem?
  
  
  • Sunday, 20 September 2026
  • Parking requires previous reservation as the spots are limited. Warm regards,

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• How much is your breakfast.
  
  
  • Sunday, 6 September 2026
  • Please check this information directly with the reservations department as there are different options.
    Warm regards,

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• for the classic queen room it says one single bed and one double bed so ttoal 2 beds in the room just to clarify right?
  
  
  • Tuesday, 26 May 2026
  • Good day,
    
    The classic single exterior room comes with a queen bed.

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• hello, does the classic twin room with city view come with two single beds that are seperated ??
  
  
  • Tuesday, 26 May 2026
  • Good day,
    
    The Classic city view room cateogry comes with two twin beds pushed together.

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• Does the one-bedroom-family-suite with extra beds have enough space for one couple and 2 single adults?
  
  
  • Monday, 2 February 2026
  • Good day!
    This suite has approximately 46 sq m and 1 bathroom. As for the bedding configuration, the 2 twin beds pushed together in the bedroom + 2 extra single beds in the living room, so it can accomodate up to 4 people.

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• Hi, I will check out early morning on 11 th of July, my airplane is at 10 morning from Malaga? What is the earliest time for the airport shuttle?
  
  
  • Friday, 18 April 2025
  • Good day!
    Thank you for your reuqest, please contact our reservation department for arranging the transfer. This section is for public questions and you shouldn´t share your personal details here.
    Best regards,

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• I mean a drop off to Malaga?!
  
  
  • Thursday, 17 April 2025
  • Good day! We´ll be glad to help you arrange any transfer, please contact our reservations department
    Warm regards,

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• Hi I am planning to leave to Malaga last day of check out, can the hotel arrange a drop off
  
  
  • Wednesday, 16 April 2025
  • Good day! Yes, certainly. Please contact our consierge or front desk in advance to arrange that.

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• Hello, if we want to go Malaga airport from the hotel on 30th of April, how much does this cost for 2 passengers please private car? (our flight is at 3 PM)
  
  
  • Sunday, 13 April 2025
  • Good day! Thank you for yoru interest! Please request the rates to our consierge department.
    Warm regards,

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• Hi is the hotel located close to the Islamic quarters in Granada please like the historical mosques and everything? Thanks
  
  
  • Monday, 30 December 2024
  • Good day,
    
    Regarding the request, the hotel is located next to the Alhambra forest and very close to the Alhambra. The islamic quarter (Albaicín) is on the opposite hill (30 minutes far from the hotel on foot, 10 minutes by bus).
    
    Best regards :)

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• Hi I am anxious about driving into Granada. Is it an easy drive to the hotel from Murcia region/motorway. Do we arrive at hotel from the ring road?
  
  
  • Wednesday, 11 December 2024
  • Good morning. You must drive from the ring road. Access map to the hotel on our official site
    Kind regards

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• Hello Please need your kind assist, If possible to provide us 6 rooms for date 28/12/2024 till 30/12/2024
  
  
  • Monday, 4 November 2024
  • Good morning. The hotel has 6 classic city view rooms available for 2 nights arriving on December 28th.
    Thanks to inform us if you want to book it.
    Many thanks, kind regards

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• Hi there, we are planning to visit Granada and we would love to stay in your hotel . We will be driving and make sure if you have the parking lot.
  
  
  • Monday, 4 November 2024
  • Good morning. Let us know the date of your arrival and under what name is booked the room and we will reserve a parking space in our valet parking service (CLOSED FROM 10PM-8AM). Daily rate 25€. Kind regards

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• Can we purchase tickets for the official Alhambra tour from the hotel
  
  
  • Wednesday, 23 October 2024
  • Thank you for your interest, in advance the hotel can arrange guided visits in group or with a private guide, subject to availability of the monument. You should contact our reservations department if you wish to book.

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• Can it be a king size bed?
  
  
  • Friday, 27 September 2024
  • The bedding configuration in the rooms of this category can be both king or twin. Warm regards,

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• Are you within easy walking distance to Cathedral of Granada
  
  
  • Friday, 27 September 2024
  • Thank you for your question! Yes, walking down the hill will take you about 15 minutes to get the the Gathedral of Granada. Best regards,

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• Hello I would like to know please if “landmark view” means a view on Alhambra? Many thanks in advance,
  
  
  • Wednesday, 26 June 2024
  • Good day! Thank you for your interest, the Alhambra monument cannot be seen from the hotel. Landmark views refer to the city, the cathedral, the Sierra Nevada, Santo Domingo church, etc.

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• Can I park there?
  
  
  • Saturday, 15 June 2024
  • Good day and thank you for your interest. The hotel offers valet parking service (paid), the spots are limited so previous reservation is required. Warm regards,

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• Enquire re your Deluxe twin room with walk in shower and large bath.If possible I'd like to request a double/king bed instead of two single beds? Dates are arrival 13/03/24 and departing 17/03/24. Grateful if you could advise if this room is available with double bed/king on these dates.
  
  
  • Sunday, 18 February 2024
  • Good morning,
    Regarding bed request, we would like to advise that all Deluxe rooms have twin beds together.
    However, we could dress both twin beds as one big bed using the suitable bed sheets, but there will be a small separation between them.

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• Is there a lift?
  
  
  • Sunday, 4 February 2024
  • Good day! yes, the hotel has lifts.
    Best regards,

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• Hello, do you have any laundry service?
  
  
  • Wednesday, 10 January 2024
  • Good day! Thank you for yoru interest,
    Yes, the hotel offers laundry and ironing services.
    Warm regards,

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• Hello do you have AC working in the rooms for colder temperature . We plan to come Nov 18 and 19 thanks
  
  
  • Saturday, 18 November 2023
  • Good morning!
    
    Yes, the hotel rooms has AC in all rooms.
    
    Warm regards :)

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• We are travelling in a motorhome (7.4m long). can you facilitate secure parking, for us to stay in your hotel?
  
  
  • Friday, 13 October 2023
  • Good afternoon,
    
    We are afraid that we only accept sedan cars, not motorhomes. However, next to the Alhambra parking there is a parking for campers.
    
    Best regards,

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• Good Afternoon are dogs allowed in bars and restaurants within hotel ? Is there a weight restriction on dogs ? Thank you ????
  
  
  • Sunday, 8 October 2023
  • We are sorry to inform you that the hotel does not accept pets except for registered guide dogs.

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• Are pets allowed to stay with me overnight? Two small dogs! Thanks
  
  
  • Sunday, 8 October 2023
  • We are sorry to inform you that the hotel does not accept pets except for registered guide dogs.

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• What's the pet policy?
  
  
  • Sunday, 8 October 2023
  • We are sorry to inform you that the hotel does not accept pets except for registered guide dogs.

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• I have a small dog with me. Do you have a pet sitter onsite or can we leave the dog in the room and is it safe?
  
  
  • Sunday, 8 October 2023
  • We are sorry to inform you that the hotel does not accept pets except for registered guide dogs.

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• We are planning to go second week of May, Do you have swimming pool? how deep is the pool? is climatize? what is the pool length? Thanks
  
  
  • Wednesday, 8 February 2023
  • Good morning. Thank you for your request. We regret to inform you that the hotel does not have swimming pool.
    Many thanks, kind regards

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• Hi there, is there a room where we can accommodate 2 adults and 2 young children (aged 8&5).
  
  
  • Saturday, 4 February 2023
  • Good day! Thank you for your request, we can suggest booking a 2-bedroom suite for 4 px. Warm regards

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• Hi, can you tell me which room has a balcony please
  
  
  • Saturday, 31 December 2022
  • Some of the Classic and Deluxe rooms have balconies and some of our 2-bedroom suites have terraces, they are subject to availability.

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• How many separate toilet in the junior suite?
  
  
  • Saturday, 10 December 2022
  • The Junior Suite has 1 toilet.

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• Does the hotel offer in house spa facility, massage reflexology? Thank you
  
  
  • Friday, 18 November 2022
  • Thank you for your request. The hotel does not have spa. A Massage can be arranged in advance with an external company
    Many thanks,, kind regards

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• We have rental car with disabled parking permit and do you have reserve parking on site so that our handicapped person can be closed to the hotel.
  
  
  • Sunday, 30 October 2022
  • There is a parking space for handicapped in front of the hotel, but it´s a public area and we cannot book it.

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• Do you offer shuttle to go to Alhambra or to the town. And if not can you help to book a private tour guide to visit the castle.
  
  
  • Sunday, 30 October 2022
  • The hotel will be glad to help arranging a private guide, there´s no shuttle service however since we are located only 300 meters from the main entrance of the Alhambra and it´s 5 min walking. 10-15 min walking down the hill to the city center.

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• Hi, Do you offer a shuttle bus to Malaga airport or can you book a taxi? How much would that cost please?
  
  
  • Wednesday, 12 October 2022
  • Thank you for your question, the hotel does not offer a shuttle bus, but we can arrange a private transfer. The rate would depend on the type of vehicle and nº of people.

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• How can I modify my reservation?
  
  
  • Thursday, 6 October 2022
  • Click on modification or contact Booking.com
    Many thanks

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• What rooms have a view over Alhambra?
  
  
  • Friday, 9 September 2022
  • There are no views of the Alhambra from the hotel, our famous panoramic view is over Granada city.

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• Hi, can we stay in the junior suite with two adults and one baby (9 months)?
  
  
  • Thursday, 1 September 2022
  • Good day! Yes, sure, just make sure you request a baby cot in the observation of your booking. It is free of charge.

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• Hola ! We are interested to book your hotel,is there elevators in all floors of the hotel ? How much is the shuttle to the train station,?
  
  
  • Monday, 22 August 2022
  • Hello! Yes, there are elevators to all floors of the hotel. The hotel does not have a shuttle, but can book a private transfer.

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• can i obtain skip the line tickets to Alhambra, Nasrid palaces and Alcazaba from the hotel? my husband has booked the hotel already
  
  
  • Thursday, 18 August 2022
  • The hotel does not have tickets, but we´ll be glad to assist in booking guided tours, in group or with a private guide.

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• Hi I am after a 2 bed 2 bath suite - in the images it shows one with a terrace but I can't see a price for it. Could you please point me to images and prices please.
  
  
  • Monday, 1 August 2022
  • Good day! Terrace is subject to availability in the Suite category, all of our 2-bedroom suites have the same rates.

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• Hi, can you confirm 2 bedroom suite actually has two bedrooms and the types of beds in each bedroom. Thank you
  
  
  • Monday, 25 July 2022
  • Good day. The Suites in the hotel have 2 bedrooms connected by a living room, (with a bathroom in each one)
    2 twins bed together in each bedroom
    Kind regards

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• Are there any double rooms with balcony’s.
  
  
  • Saturday, 27 June 2020
  • Dear guest. We can offer you Suites with terraces and a very special rooom with a 200 m2 terrace. Write us for more information. Kind regards

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• Free parking? Onsite parking? Valet parking?
  
  
  • Monday, 24 February 2020
  • Thank you for your question, the hotel does not have parking on site, what the hotel offers is an external valet parking service (open from 8 am till 10 pm) with a fee, previous reservation is necessary.

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• could i reserve parking for feb 11?
  
  
  • Tuesday, 14 January 2020
  • Please contact the hotel through the chat or directly by phone or email to reserve a parking lot.

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• Hi, do you have to adjoining rooms? Emily
  
  
  • Thursday, 21 November 2019
  • Thank you for your question! The hotel has adjoining rooms within the same room category upon request; we also have connecting rooms in Classic city view room category, but since there are very few of them, they are only available on previous request.

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• Do you have a gym and/or indoor pool?
  
  
  • Wednesday, 16 October 2019
  • Thank you for your interest, there is a small exercise room at the hotel, but there is no pool.

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