What are our guests' most frequent inquiries?

• Could I leave a small bag at the hotel for 5 weeks? I am walking the Camino and would book to stay again at the end of my trip. Thanks, Tess
  
  
  • Thursday, 14 July 2022
  • Hello Tess,
    
    If it is a small bag it shouldn´t be a problem. Good luck on your adventure!
    
    Kind regards,
    Front Desk

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• Hi, do you have any parking options?
  
  
  • Wednesday, 22 March 2023
  • Hello. We work together with a parking lot very close to the hotel. It is located on Calle Provença Nº219 called Parking Condal, simply 200 meters from the hotel. You have 20% discount for being our guest, it is 24€ per day.

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• Hi - do you have connecting rooms. We are a family of two adults and two kids
  
  
  • Tuesday, 2 July 2024
  • Good afternoon, we do have some category of rooms connecting.

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• Hello! We are travelling with a small dog. Do you allow staying with them? Thank you
  
  
  • Monday, 24 July 2023
  • Dear customer, We are very sorry, our policy does not accept pets for design reasons.
    We sincerely apologize for any inconvenience.
    Kind Regards,
    Hotel Casa Sagnier

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• Do you have a blacony for smokers?
  
  
  • Friday, 21 October 2022
  • Hi, Smoking is not allowed in our rooms but some of them have a small balcony. However, since we cannot guarantee that your room will have a balcony, we recommend you to book a room with a terrace.
    

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• Hi. Does the room have a balcony?
  
  
  • Friday, 3 November 2023
  • Hello! depending on the availability for your dates of stay, please note that we have different categories of rooms, some with a window, others with a balcony and others with a private terrace.

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• Would this option be suitable for 2 adults and our 3 year old child?
  
  
  • Saturday, 12 April 2025
  • Hello,
    Our rooms are for double occupancy, so it is necessary to book a suite with extra bed+superior balcony in order to have 3 kids in one room. This rooms will be connect. Kind regards,

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• What is the hotel incidental place on CC or debit card?
  
  
  • Wednesday, 20 July 2022
  • Good afternoon,
    
    What do you mean by ´´incidental place´´?
    Just for your information, here at the hotel we accept both credit card and debit card.
    
    Kind regards,
    
    Abril Andreu
    Front Desk

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• Meaning is it an additional hold when checking in or do you just charge the total of the room.
  
  
  • Wednesday, 20 July 2022
  • The city tax which is 5.78 per person per night.

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• Can u confirm the best rate for my ears thx
  
  
  • Sunday, 31 July 2022
  • Dear Sir/Madam,
    Thank you for your interest in Casa Sagnier.
    Regarding your request, rates vary depending on time of year and type of room.
    We remain at your disposal for further information.
    Best regards,
    Front Desk Team

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• Do you only serve breakfast?
  
  
  • Thursday, 1 August 2024
  • good morning,
    We also serve lunch end dinner .
    Kind Regards,

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• whats the additional charge for airport pickup?
  
  
  • Saturday, 3 September 2022
  • Dear Sir/Madam,
    
    We offer a private transfer service which has a cost of 90€ one-way or 160€ roundtrip.
    
    Kind regards,
    Front Desk
    Hotel Casa Sagnier

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• Hi! Are may 2024 bookings available? Also, I m interested in paying my complete reservation at the time of booking. Is it possible to pay in advance?
  
  
  • Tuesday, 12 September 2023
  • Good morning! Yes we have an availability for may 2024 and pay your reservation in advance.
    Kind Regards,

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• Does the room have a coffee machine
  
  
  • Friday, 16 September 2022
  • Dear Sir/Madam,
    
    We confirm that all of our rooms have a coffee machine.
    We remain at your disposal for additional information.
    
    Kind Regards,
    Front Desk Team

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• Hi, the description of the hotel says that there is a fitness center in the hotel, but in the answered questions it says you don’t have a gym
  
  
  • Monday, 8 August 2022
  • We have a small gym and sauna located on the second floor.

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• is there connected rooms ?
  
  
  • Tuesday, 20 June 2023
  • Depending on availability, there may be the possibility of assigning connected rooms. Please let us know at the time of booking and we will take note of your request.

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• Do u have a swimming pool and where it’s located
  
  
  • Tuesday, 13 September 2022
  • Dear Guest,
    
    We are sorry but we don't have a swimming pool in our Hotel.
    
    Kind regards from Barcelona,
    
    

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• Hi how much is the extr bed
  
  
  • Tuesday, 5 July 2022
  • We are sincerely sorry, but unfortunately in our hotel we do not have extra beds.
    
    Kind regards,
    
    Front Desk
    Hotel Casa Sagnier

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• Do you have connected rooms?
  
  
  • Monday, 18 July 2022
  • Dear guest,
    Yes, we do but they must be superior with terrace or superior deluxe.
    Kind Regards,
    Hotel Casa Sagnier

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• Do any of the rooms have a bathtub or spa bath?
  
  
  • Thursday, 23 February 2023
  • Hi! Almost all of our rooms have a shower, however, a few of them have bathtub for example some superior, superior balcony, superior terrace or suite. If it's one of your preferences let us know on your reservation and we will check availability.

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• I’ve injured myself and am I’m flying in on Nov 10th. Do you have an airport pick up? Price? Room service? Do you allow food delivery service? Thanks!
  
  
  • Sunday, 30 October 2022
  • Hi! We offer a private transfer service, this has a cost of 90€/one way or 180€/round trip. We will need your flight details, by your booking messages. Also we have room service and we allow delivery service.

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• Hi dear I want to ask if you have a safety box in all rooms ?
  
  
  • Monday, 10 October 2022
  • Yes, we do have a safety box in all rooms.

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• Hope you have elevators for higher floors pl ?
  
  
  • Thursday, 16 November 2023
  • Dear Sir/Madam,
    
    We do have elevators that reach all of our floors.
    We remain at your disposal should you need additional information.
    Kind regards,
    
    Hotel Casa Sagnier

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• Hi, is there a mini fridge in the rooms?
  
  
  • Tuesday, 25 July 2023
  • Hello,
    Yes, the room is equipped with minibar it s cooler, but is not like a proper fridge.
    Kind Regards,
    Hotel Casa Sagnier

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• Do you have family connecting rooms?
  
  
  • Friday, 5 May 2023
  • Hi! Yes, we have connecting rooms and depending of availability we can leave that comment to take into account.

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• Hello, I need to book connecting rooms is it possible? We are two adults and two children. Thanks Charlotte
  
  
  • Tuesday, 2 July 2024
  • Good afternoon, sure it is possible, we do have connecting rooms in some categories.

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• Do u have 2 connected rooms with a terrace? We’re a family of 4
  
  
  • Saturday, 22 October 2022
  • Yes, we do have 2 connected rooms with terrace.

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• Do all rooms have a coffee maker and what kind of machine (eg. Nespresso, drip, etc)?
  
  
  • Thursday, 9 January 2025
  • All of our rooms are equipped with a Nespresso machine and a kettle.

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• Hello We are planning to visit Barcelona end of April and planning to book in this hotel, however i have my son with me who is 9 months old, so please confirm if you can provide a crib, and if the hotel is convenient for babies. Thanks
  
  
  • Tuesday, 25 March 2025
  • We can easily provide a crib, the important thing is to specify it during the booking process

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• it says no prepayment - pay at the property, however, at later stage of booking it asks for card and says that payment is supposed to be 3 days before
  
  
  • Thursday, 7 November 2024
  • Depending on the option you select to book, you will be given a card only as a guarantee with direct payment at the hotel or directly a card with a prepayment in advance.

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• Hello, Which suits have balconies ?
  
  
  • Monday, 29 August 2022
  • Dear Sir/Madam,
    Not all of our rooms have balcony but if you wish to book this room category, we would need to know when would you like to come so we can check availability for Suite with balcony.
    Kind Regards,
    

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• Do you have a connecting room?
  
  
  • Saturday, 15 July 2023
  • Yes, we do have connecting rooms. We recommend to contact the hotel directly to check which categories can be connected and availability for the dates needed

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• Hi, is it possible to check in at a quite early time, like 1 or 2:00am. ? Really sorry for that.
  
  
  • Friday, 24 November 2023
  • Helo! Yes of course, there is no problem our reception is 24 hours and we will be at front desk to welcome you. Please note your arrival time in your reservation to take it into account. Thank you

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• Hola, podemos hacer el check in despues de media noche? nuestro vuelo llega a las 11 pm a Barcelona. Gracias
  
  
  • Sunday, 16 October 2022
  • Por supuesto!
    Recepcion esta en funcionamiento 24h.
    
    Gracias por su mensaje.

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• Hi, we are 2 adults and an 8 year old child. What is the bed type for the child in “suite” room?
  
  
  • Friday, 18 November 2022
  • Hi, We would like to inform you that according to our policy we only accept two persons per room and in the case of the suite only children between 2-5 years old are allowed.

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• Hello, can we book a double or twin room for two adults and a 5-year old kid, if the kid doesn’t need a separate bed? Thank you in advance!
  
  
  • Thursday, 16 November 2023
  • Dear Sir/Madam,
    Regarding your request, our Superior Deluxe Room or our Suites would be suitable for you, these rooms have a sofa that can be arranged as bed for children under 7 years old.
    We are at your disposal for additional assistance.

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• Hi, Do you provide an extra bed for this room?
  
  
  • Friday, 4 November 2022
  • Good night,
    
    We don't have extra bed for our rooms.

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• Is it really necessary to book 2 rooms for a family with 2 adults and one 2 years old child?
  
  
  • Thursday, 5 January 2023
  • No, it is not necessary to book two rooms. It is allowed to be two adults and a child up to 5 years old in the same room (excluding Small rooms). We do not have extra beds, but we do have baby cots.
    
    

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• Hi, what's the difference between the Standard double room and the Superior room? The description seems exactly the same.
  
  
  • Wednesday, 27 May 2026
  • Thank you for your interest in Casa Sagnier
    The main difference betwen this roms is the location and view. Superior rooms are a bit bigger than the Standard rooms and they have better view and light.
    Regards,
    Casa Sagnier Team

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