What are our guests' most frequent inquiries?

• Hi can we smoke in the terrace or balcony?
  
  
  • Monday, 6 March 2023
  • the rooms are no smoking room

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• Hi, how much is the airport shuttle service?
  
  
  • Tuesday, 11 February 2020
  • Good afternoon
    from the airport to the hotel, we can arrange a private transfer in a stándard car for 2 adults.
    
    82.00 € per way. payment directly to the driver,
    
    best regards

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• Is the kids area open? Are any pools heated?
  
  
  • Monday, 4 December 2023
  • Dear guest,
    
    during this season, we will have some activity for kids. Our hotel has a heated swimming pool, open every day.
    
    Regards

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• What kind of dinner is included in the price?
  
  
  • Monday, 17 October 2022
  • Buffet dinner or Menu Dinner depends on season

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• are there kettles in the rooms
  
  
  • Wednesday, 22 June 2022
  • Dear Guest,
    
    Thank you very much for your message. It is a pleasure confirm you that all our rooms are provided with a kettle.
    
    At your disposal,

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• Hi ,there is toilet inside room ?
  
  
  • Wednesday, 22 June 2022
  • Hello,
    
    Thank you very much for your message. We kindly inform you that all our rooms are equipped with a complete bathroom.
    
    We keep at your disposal for any doubt,

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• Do you have beachfront?
  
  
  • Wednesday, 22 June 2022
  • Dear guest,
    
    Thnak you very much that we do not have beachfront, we have lateral sea view. At your disposal for any doubt,

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• price without breakfast please
  
  
  • Tuesday, 11 October 2022
  • we have minimum service breakfast buffet

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• we are 2 adults and 2 children (ages 15 and 10). Why cant I get the family room (2 adults + 2 children) option when booking? even though i placed this info in my search parameters. Thanks
  
  
  • Wednesday, 22 June 2022
  • 
    Thank you very much for your message. We kindly inform you that from 12 years old we considre already an adult. You have to look for 3 adults and 1 child. If still it doesnt give you avalability it´s possible we are fully booked on family rooms.

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• Hi Are the Premium rooms the Level rooms? Thx
  
  
  • Friday, 29 July 2022
  • Hi, Thank you very much for your message. The Premium Rooms are a different category
    

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• Do you have kids activities or kids club ?
  
  
  • Monday, 20 October 2025
  • Good morning, thank you for contacting Aura department at ME Marbella. We don't offer kids' activities or a mini club, but we can suggest family-friendly plans and offer babysitting service at an extra cost.

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• Hi how do we request 2 single beds in the rooms? The only options are 2 double?
  
  
  • Tuesday, 14 November 2023
  • Good afternoon,
    
    when the guest makes the reservation, he can request it through the chat. Subject to availability. Regards

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• Is the outdoor pool heated
  
  
  • Wednesday, 15 March 2023
  • Thank you very much for your interest in Meliá Marbella Banús.
    We kindly inform you that our outdoor pools are not heated being the only one heated the indoor pool.

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• Hi How far is the closest beach from the hotel ? Thanks
  
  
  • Friday, 8 July 2022
  • About 200 metres

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• How do we arrange the airport shuttle and how much is it? How much would it cost to park our hired car for 5 nights?
  
  
  • Tuesday, 22 October 2019
  • We don't have a airport shuttle service from the hotel but we can hire it for you. An standard car for 1 to 3 people comes to 82€ per way and we need your flight details to book it. We do have limited parking spaces at the hotel and the price varies from 10€ to 35€ per night (depends on the season)

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• hello if i arrive in malaga by 23:30 in the evening, is it possible to still check in?
  
  
  • Friday, 31 May 2024
  • Reception desk open 24 hrs

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• Hi are your outdoor pools open in January?
  
  
  • Monday, 6 March 2023
  • no pool outdoor is close

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• Do the rooms have free Wi-Fi?
  
  
  • Monday, 20 May 2024
  • Dear guest,
    Yes, rooms have free wi-fi.
    Regards

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• Hi, I have a 8 week old baby and am looking to book at your resort, so he mainly stays in his pram cot sleeping. can baby go to all the bars and restaurants with me? can baby go to all the pools with me? are the any places or things I am restricted on doing with my baby? Many thanks Adele
  
  
  • Tuesday, 14 November 2023
  • Dear Adele,
    
    thank you for your message. All public areas are baby-friendly. There is only one adults-only pool. Regards

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• Are the outside pools open between 9-16 June
  
  
  • Monday, 18 March 2024
  • Dear guest,
    
    Yes, pools are open during Summer season.
    Regards

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• Do your bedrooms have full length Mirrors?
  
  
  • Monday, 15 June 2020
  • yes they do

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• Hi there. Looking to book rooms on 13th March. Will the swim pools and restaurants be open? Thanks
  
  
  • Thursday, 9 January 2020
  • Good afternoon,
    
    Our indoor pool will be open in March , also our Restaurant Rio Verde and Blue Bar .
    Best regards
    

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• do the rooms have irons ?
  
  
  • Monday, 20 October 2025
  • Good morning,
    Thank you for contacting the Aura department at ME Marbella. All rooms are equipped with a steamer, and upon request, we can provide an iron and ironing board.

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• Is the Entrance and public areas wheelchair accesible without steps?
  
  
  • Tuesday, 29 November 2022
  • we have an entrance accesible wheelchair and also public area

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• Can children use the indoor pool in February, and is the outdoor pool open in February? Thank you
  
  
  • Tuesday, 19 September 2023
  • Pool heated indoor its possible to children .

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• Do the rooms have an iron & ironing board? If not can they be arranged? Thank you
  
  
  • Saturday, 29 April 2023
  • We have Iron & Iron Board in Level categoríes rooms

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• Does this hotel have a heated pool?
  
  
  • Tuesday, 11 October 2022
  • We have heated indoor pool

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• Where do you park? Is it an extra charge thank you.
  
  
  • Tuesday, 11 October 2022
  • we have an area for parking outside free (the street ´s Hotel) Also we provide a cover garage with an extra charge between18€ and 30€ (depending on the season) per day per car.

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• hello, if we want to stay as 3 guests in the double room can a third bed (even a smaller one) be included even if at an extra cost ?
  
  
  • Saturday, 29 April 2023
  • Yes the 3.Person in the room will be take Supplement

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• Hi can I park at the hotel please?
  
  
  • Wednesday, 26 October 2022
  • There is an avenue around the Hotel you can park outside in the street .
    Also we can offer a garage from 18€( depends season) per day per place . only for Hotel guest

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• Hi, are your swimming pools heated please? Are they available to use October and November time?
  
  
  • Monday, 17 October 2022
  • we have indoor heated pool its open in october & november

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• Does this room have 2 double beds ?
  
  
  • Friday, 2 August 2024
  • melia guest room have 2 large beds separated.

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• Hi, we have booked to attend this week. Can my 4 year old child use the heated indoor pool? Is there any kids room where she can play?
  
  
  • Friday, 2 August 2024
  • activities for children from 5 years old

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• Hello ) are there private free beach beds for clients? or is this a surcharge? thank you
  
  
  • Wednesday, 24 June 2020
  • We don't manage any area of the beach, there are some 'chiringuitos' who have sunbeds available for a surcharge however we haven't seen any beach beds

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• Hi, do you have bike hire available?
  
  
  • Tuesday, 14 November 2023
  • Good afternoon,
    yes, we have agreements for renting bicycles. You can ask at the reception desk on arrival.
    Thank you

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• hi, any facilities for kids? thank you
  
  
  • Tuesday, 19 September 2023
  • activities for children in High season

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• Hello is there any parking nearby? if so, is it free? Thank you
  
  
  • Saturday, 29 April 2023
  • There is área parking on the Street is free.

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• What age children are allowed in the indoor pool?
  
  
  • Sunday, 19 October 2025
  • Thank you for contacting the Aura team at ME Marbella.
    
    In response to your question, children are allowed in the indoor pool. However, they must be accompanied by an adult at all times.
    
    Best regards.

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• Hi - with half board can you chose a between lunch or evening evening meal?
  
  
  • Friday, 2 August 2024
  • please check in reception desk upon your arrival

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• When do you open for reservations in October 2023, please?
  
  
  • Friday, 16 December 2022
  • we have already rates available for October 2023

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• Is your pool closed in October ?
  
  
  • Tuesday, 11 October 2022
  • Today 11.10.2022 at the moment is open . always depends of weather . Usually closed middle October

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• hello my flight lands in malaga by 10am, is there any way for early check in?
  
  
  • Tuesday, 8 April 2025
  • check in time from 15hrs

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• Hi please can you provide kids club times. Are they open all day? And specifically how do I find out about how they operate? Thanks
  
  
  • Saturday, 30 March 2024
  • You should contact directly to the hotel. The program changes every week so ask for that some days before the arrival. Activities for children from 5 to 10 years ago.

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• Hi is your outdoor pool open at the moment?
  
  
  • Tuesday, 14 November 2023
  • Good afternoon,
    
    The outdoor pool in winter season is closed. Kind regards

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• Hi, Planning to book in melia hotel , however we will arrive early in the morning 7 am , do you allow early check in as i saw in the hotel policy 3pm
  
  
  • Tuesday, 11 October 2022
  • our Check in time its from 15hrs or 3pm. If you arrival at 7am you have to book the night before .

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• Are pools open in December
  
  
  • Friday, 31 May 2024
  • we will closed from 01. October 2024

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• hi, do you offer interconnecting rooms? for a family of 5…?
  
  
  • Monday, 6 March 2023
  • yes we have room interconnectings with supplement . you have to contatc directly with the hotel

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• How can I get to the closest beach from the property?
  
  
  • Tuesday, 22 October 2019
  • The closest beach is 50m away from us, you just need to exit the back door of the hotel and continue straight!

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• Does the half board option just provide meals in one restaurant on site? Do breakfast options include hot food?
  
  
  • Monday, 17 October 2022
  • in our buffet brekfast you can find showcooking with hot disches

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• Hi there could you tell me if the pool is open in April and if so what times they are open please?
  
  
  • Wednesday, 15 October 2025
  • Good afternoon,
    
    I confirm that the outdoor pool will be open in April. The opening hours are from 9:00 a.m. to 6:30 p.m. or 8:00 p.m., depending on the season. In addition, we also have an indoor pool available until 8:00 p.m.
    
    Kind regards,

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• Is all included ? Food and drinks ? If no, how much is for all included for 8 days ?
  
  
  • Wednesday, 6 July 2022
  • We have only full board, drinks not included, breakfast, lunch and dinner.

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• Is there a shuttle available to get to the closest beach nearby? What are the other transportation options?
  
  
  • Tuesday, 22 October 2019
  • The closest beach is 50m away from us, you just need to exit the back door of the hotel and continue straight. You wont need any transportation.

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• Please could you tell me when the outdoor pool opens? Many thanks.
  
  
  • Friday, 18 December 2020
  • Our outdoor pools are open all year around, however they are not heated. We have a lifeguard from spring until the end of summer but you are welcome to use them under your own responsibility.

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• where is convenient parking for the hotel, how far and availability & cost?
  
  
  • Tuesday, 19 September 2023
  • we offer garage from 20€ per night per place

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• How long does it take to get to puerto banus by taxi please
  
  
  • Friday, 2 August 2024
  • you can get puerto banus on foot , 7 minutes walk.

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• Hi, we are a family of 4, 2 adults and 2 children over the age of 18. Your family room has 2 double beds. Are we able to share one room for all 4 of
  
  
  • Friday, 7 February 2025
  • Family guest room is for 2 adults& 2 children under 11 years old as maximum capacity.

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• We are one adult and 2 teenagers. Is the triple room 3 beds? Do u have one song now room with interconnecting double?
  
  
  • Tuesday, 11 October 2022
  • We have no Triple rooms , we have double room and we put one roollwaybed (90cm)

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• Hi Is parking available? If not where would I be able to park and how much would it be per day?
  
  
  • Friday, 7 February 2025
  • garage 35€ per place per day

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• Triple room has three beds?
  
  
  • Monday, 6 March 2023
  • we have double room with extra bed ( roolway bed 90cm)

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• Is pool area open mid October?how far are you from center Marbella?
  
  
  • Tuesday, 11 October 2022
  • At the moment the Outside Pool its open . We are in Puerto Banus , 10 minutes drive to Marbella Center.

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• What halal options do you have Are soft drinks included in full board
  
  
  • Tuesday, 19 September 2023
  • full board not included drinks

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• does including breakfast, lunch and dinner included drinks?
  
  
  • Friday, 2 August 2024
  • drinks are not included in lunch or dinner

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• Hello, does the hotel have a private beach access ?
  
  
  • Friday, 2 August 2024
  • no there is no a private beach access

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• Hi do you have security?
  
  
  • Tuesday, 21 October 2025
  • Yes, we do provide a 24 hours security at the hotel.

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• Hi, is it permitted dog with weight 2.5 kg?
  
  
  • Tuesday, 11 October 2022
  • Sorry Dogs or pets are not allowed

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• Hello I am looking at booking the Adults only sea view room. Can I make it two single beds rather than a large double? Thanks Naj
  
  
  • Friday, 2 August 2024
  • if you want to book adults only sea side view , you have to book the level sea side view guest room. this room has got a one king size bed.

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• Hi can we smoke cigarette in the terrace or balcony of the bedroom?
  
  
  • Monday, 6 March 2023
  • smoking are not allowed in the rooms

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• Hi, Is the outdoor pool heated? Thanks
  
  
  • Monday, 17 October 2022
  • no . our Outdoor is not heated

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• Do you have a iron in every room
  
  
  • Tuesday, 23 June 2026
  • We haven´t got iron in all the rooms

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• Hi, will you accept a booking of 18 men for July 2022 on a stag weekend, not a rowdy bunch, mixed ages from 25 to 45.
  
  
  • Tuesday, 23 June 2026
  • please to request for groups please contact to Hotel directly

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• How far is Old town Marbella from the hotel
  
  
  • Tuesday, 23 June 2026
  • old town Marbella is only 10 minutes drive to Melia Marbella Banus

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• Hi, does lounge access from suite also include alcohol drinks?
  
  
  • Tuesday, 23 June 2026
  • Good afternoon,
    
    Thank you very much for your interest in Meliá Marbella Banús.
    
    The Level Lounge includes a cocktail time where you can enjoy spirits drinks from 18.30 until 20.00. At your disposal

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• J work for Scandinavian airline SAS , planning a stay in Marbella reg. Arr 30 okt- 04 nov) Do you give airline discounts. 2 single rooms .
  
  
  • Tuesday, 23 June 2026
  • please check special discounts with hotel directly

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• Hi do you have a kids club? Are your outdoor pools heated? Thank you.
  
  
  • Tuesday, 23 June 2026
  • activities for children in summer , ok confirmed children activities for Halloween 2021 .
    pool outside NOT heated

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• What is the additional charge for evening dinner per person
  
  
  • Tuesday, 23 June 2026
  • Good afternoon, thank you for contacting Hotel ME Marbella. There is no additional charge for dinner per person; you are welcome to visit our restaurant and order directly from the menu. Thank you very much.

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• Can you please show me photos of the fitness centre?
  
  
  • Tuesday, 23 June 2026
  • Dear Guest,
    Yes, we can show you pictures of the fitness centre. Write us and we will send it to you.
    

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• Does your kids club run after August ?
  
  
  • Tuesday, 23 June 2026
  • Activities for children from mid of June till beginning September

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• Do you have a kids club and is there evening entertainment in the hotel especially for children
  
  
  • Tuesday, 23 June 2026
  • We have activities for children and entertainment for adults also in summer season .

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• Hello, does the hotel have its own beach? If so, do you provide sunbeds for guests? Is it free of charge?
  
  
  • Tuesday, 23 June 2026
  • We don’t have direct access to a beach, but we do have a pool area with sunbeds available for all guests, and no reservation is needed.
    
    Have a nice day.

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• Are there garden rooms please?
  
  
  • Tuesday, 23 June 2026
  • our rooms family guest room are with access to garden .
    our level family guest room access to pool and garden

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• Do you have parking garage
  
  
  • Tuesday, 23 June 2026
  • Yes, we do have parking available. Please note that there is an additional cost, and it is subject to availability.

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• Hi 1 adult and 2 children, option is premium triple room , what would the bed options be ? Thanks
  
  
  • Tuesday, 23 June 2026
  • premium guest room , could be possible 2 queen beds or 1 king size bed ( always on request ) by availability

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• How much is the supplement for having an extra adult in the double room?
  
  
  • Tuesday, 23 June 2026
  • depends of room category , pension and dates

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• Hi there, on what date do the outdoor pools open? Thank you
  
  
  • Tuesday, 23 June 2026
  • Dear Guest,
    For more information, please write us in advance, and we will be happy to inform you about the dates when the pool area will be open.

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• Hi the pool outside its open ,& do you have smth for kids ... game or ... thanks
  
  
  • Tuesday, 23 June 2026
  • pool outside its open .
    in summer we will have activities for children & adults

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• do you offer childcare services?
  
  
  • Tuesday, 23 June 2026
  • We work with an external specialized company that provides babysitting services upon request.
    

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• Hi does the penthouse have AC? Also the hotel Shuttle is it included in the rate? What about the parking how much is it or is it included in the rate?
  
  
  • Tuesday, 23 June 2026
  • Penthose with AC in summer , or heating in Winter .

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• Hi, do you have cots for baby’s
  
  
  • Tuesday, 23 June 2026
  • Yes, we do have a baby cot without cost.

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• Hi, can I book the double room with two double beds for 3 adult?
  
  
  • Tuesday, 23 June 2026
  • Hi,
    
    you can book it and it would have a supplement for the thirs person.

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• is this all inclusive?
  
  
  • Tuesday, 23 June 2026
  • No, we have breakfast incluided, half board and full board options.

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• Hi are your pools open yet thank u
  
  
  • Tuesday, 23 June 2026
  • today all our pools are open

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• is the dinner a buffet or is it a selection from a menu?
  
  
  • Tuesday, 23 June 2026
  • dinner is buffet

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• How many minutes walking or driving in car to the port from the hotel
  
  
  • Tuesday, 23 June 2026
  • the Hotel Melia Marbella Banus is only 5 minutes walk to the Port , called Puerto Banus

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• Good day! is the PCR test suitable for checking into a hotel?
  
  
  • Tuesday, 23 June 2026
  • To check in you have to show Passport COVID , or PCR Test withing 72 hrs

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• is the pool open this weekend?
  
  
  • Tuesday, 23 June 2026
  • we have got all pools open

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• My flight arrives at 12:40AM on 6/13. If I book the night of June 12th, would I be able to check in when I get there?
  
  
  • Tuesday, 23 June 2026
  • Dear Guest,
    Check-in is from 3:00 PM, but you are welcome to come earlier to leave your luggage at the reception and use the hotel facilities while you wait for your room to be ready.
    
    We look forward to welcoming you!

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• Hello - Can you please tell me if the outdoor pools will be open by 8 April 2022? Thank you in advance.
  
  
  • Tuesday, 23 June 2026
  • in april no

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• R u in Porto baby’s itself Walking distance
  
  
  • Tuesday, 23 June 2026
  • you can walk to Puerto Banus , only less 10 minutes walk

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• Hi is it possible for 5 people to day in the "The Level Master Suite" at the Melia Marbella Banús ?
  
  
  • Tuesday, 23 June 2026
  • the Master Suite Level have one king size bed ( in bedroom) adn sofa bed (living room )

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• Can I reserve a room for 2 adult. But, In actual we are 3 ??
  
  
  • Tuesday, 23 June 2026
  • dear Guest
    you have to pay the supplement for extra person in the room
    reagrds

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• Would I need to pay a supplement for my 6 year old Daughter who would share one of the beds family of 5 thanks as we don’t want separate rooms
  
  
  • Tuesday, 23 June 2026
  • how old the children are ??

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• Hi do you have a Pool dj during the day
  
  
  • Tuesday, 23 June 2026
  • Not , we have no offer Pool Dj during the day .
    we offer entertainment activities for
    adults & children
    

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• What are the hours of the Level Lounge? Are alcohol & snacks all day or just 6-8pm? Can they be taken to the pool area? Thank you
  
  
  • Tuesday, 23 June 2026
  • Level Lounge from 08.00 till 00.00hrs. Enjoy Coffee Tea and soft drinks during all day and
    Open Bar alcohol only from 18:30-20 hrs
    variety snacks from 12.00 -22.00hrs
    Not in the pool area , only in terraces Level lounge

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• Are these rooms on the same floor as the premium rooms?
  
  
  • Tuesday, 23 June 2026
  • level guest room are in 5º floor . Premium guest room are in 4º floor or 3º floor

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• Hi, The extra me+junior suite with pool acces has 2 separate bedrooms?
  
  
  • Tuesday, 23 June 2026
  • Dear Guest,
    The Extra Me Junior Suite with pool access does not have two separate bedrooms. It features one main bedroom.

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• Can we book a room for 2 adults and request a travel cot?
  
  
  • Tuesday, 23 June 2026
  • yes sure cot free. please take note the level category is only for adults

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• Cancellation policy
  
  
  • Tuesday, 23 June 2026
  • you can find the policy cancellation depends on each rate and dates

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