What are our guests' most frequent inquiries?

• Hello, we are planning a trip in April. Is your sauna open now? Thanks!
  
  
  • Wednesday, 30 September 2026
  • Dear Guest,
    
    Thank you very much for your question,
    
    We kindly confirm that our Sauna is open.
    
    
    Looking forward to hear from you,
    
    Sincerely,
    
    Vdo Team

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• 1. can we take lunch instead of dinner on certain days only if HB basis? which restaurants are included in HB basis? are there swab centres close by?
  
  
  • Wednesday, 30 September 2026
  • Dear guest, yes you can change it as long you inform the staff before. We have two restaurants available (Olive Tree and Jasmin) at the resort, depending on the season one or the other will be available for the dinners. There is one in Carvoeiro.
    
    
    

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• Hi, does the two bedroom townhouse have 2 separate bathrooms?
  
  
  • Wednesday, 30 September 2026
  • Hello, yes the two bedroom townhouse have 2 separate bathrooms. The master bedroom has a en suite bathroom with bathtub and the second bathroom has a shower.

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• Hi what does half board mean and is there an all meals and drinks option
  
  
  • Wednesday, 30 September 2026
  • Dear Guest,
    Thank you for your message.
    Half board means breakfast and dinner included, without the drinks.
    Kind Regards
    Vale d'Oliveiras Team

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• Hello,if the outdoor swimming pool is open in the begging of April? Is sauna,stew room, indoor swimming pool free of charge for guest? Thank you
  
  
  • Wednesday, 30 September 2026
  • Thank you for your preference and interest for Vale d'Oliveiras!
    We inform you that all our facilities are open all the year and the indoor pool, jacuzzi, sauna and gym are free of charge for guests.
    Best Regards,
    Front Desk

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• Hello, will the spa facilities be open in January 2022?
  
  
  • Wednesday, 30 September 2026
  • Thank you for your interest for Vale d'Oliveiras. Yes, the spa facilities will be open in January 2022. Kind Regards

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• Is the hotel definitely open between 20-27 November 2021 please? Many thanks for your help. Paul
  
  
  • Wednesday, 30 September 2026
  • Thank you for your message. The resort is open during all year.
    Kind regards

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• Thanks for the information. In August our 3 year old will be 3 years and 8 months. Is this ok?
  
  
  • Wednesday, 30 September 2026
  • Thank you for your contact. In a presence of a parent only. Thank you very much

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• Hello do you have airport transfer buses from hotel to airport . And do they run in the evening as I have a later flight in the evening?
  
  
  • Wednesday, 30 September 2026
  • Thank you for your message. We work with a private transfer company and the service is reserved for the time our guest needs.

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• What activities do you have in your kids club for 3 and 5 year olds?
  
  
  • Wednesday, 30 September 2026
  • Thank you for your contact. I kindly inform that our Kids Club is only available for children between 4 and 12 years. We have different activities, like: outdoor activities, fun games, stretches, water acitivities, art and craft, and more. Thank you

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• Hi, Is it necessary to use a swimming cap in the pool?
  
  
  • Wednesday, 30 September 2026
  • Thank you for your contact.
    We kindly inform you that is mandatory to use the swimming cap to use our indoor pool.

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• Is early checkin possible by 12 pm on 13th. we would like to book 2 bedroom apartment for a day. checkout on 14th
  
  
  • Wednesday, 30 September 2026
  • Check in is from 16h00, all requests of early check ins are subject to availability. Kindest regards

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• Hi, is it possible do a late check-out paying an extra fee? the booking is for the 10th to 12th September leaving at 6pm.
  
  
  • Wednesday, 30 September 2026
  • Good Morning.
    Unfortunately we can only guarantee late check out on the same day. You can ask directly at reception.
    
    Kind Regards

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• Hi does the apartment have heating as we are thinking feb-March. It can get cold. Could I specify ground floor?
  
  
  • Wednesday, 30 September 2026
  • Thank you for your interest for Vale d'Oliveiras. All of our rooms are equipped with AC to give the best comfort to our guests. The garden view apartments are all ground floor. Thank you

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• Hello it looks like there is a football pitch, are children allowed to use this, my son is 12 and a keen player?
  
  
  • Wednesday, 30 September 2026
  • Hello, yes children are allowed to use the courts as long as they are accompanied by an adult. Notice the rental of the courts have an extra cost. Kind regards

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• Hi is there any evening entertainment, and or kids clubs
  
  
  • Wednesday, 30 September 2026
  • Thank you very muck for your question,
    we have our kids club open, next you can find the link of our website with all the information and menu for the kids club. https://www.valedoliveirasresort.com/pt/familias-e-criancas
    Best regards,

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• Hi I would like to book this 2bed town house, would I be able to ask for an additional bed at an additional cost for my 4yr old daughter? Many thanks Mrs Collins
  
  
  • Wednesday, 30 September 2026
  • Dear Mrs. Collins. Thank you for your question. Yes it is possible to request a an extra bed. The costs are described in Terms & Conditions.

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• Hi do you have a kids club where you can leave the child?And a separate kids pool? What activities(specifically are there for 4 year olds? Thank you
  
  
  • Wednesday, 30 September 2026
  • Good morning,
    We have kids club, playground and a kids pool.
    There are some activities available at the Kids club.
    Kind Regards
    Vale d'Oliveiras Team

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• Been told the indoor pool is closed due to the roof issue, i have booked to stay here on the 26th of feb till 1st mar, when would this be resolved.
  
  
  • Wednesday, 30 September 2026
  • Thank you for your question.
    The indoor pool is currently closed for safety reasons following recent weather conditions. At this time, we are unable to confirm a reopening date, as this will depend on the completion of all required safety checks.
    

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• What is the minimum age for the spa?
  
  
  • Wednesday, 30 September 2026
  • Dear Guest, our spa facilities for massage treatments are available for children from 5/6 years and older.

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• Good evening, do you recommend a particular car rental company for our 7 day trip in August? We shall be 7 persons in total and a few luggages,thanks
  
  
  • Wednesday, 30 September 2026
  • Good Morning,
    For us to give you the best information about car rental, please go to our online page and speak with us in our direct chat .
    We remain at your disposal for any further question.
    Best Regards,
    Reception Team

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• Is your indoor pool heated in April 2022, and can gets access it with a parent. Does it need reservation. Do you have any outdoor play equipment for children ?
  
  
  • Wednesday, 30 September 2026
  • Dear Guest, following your questions kindly notice that our indoor pool is heated all year. Pre-booking is require.
    We have a playground available at the Resort for children to play. Kind regards

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• Are all facilities open in April 2022? Thank you
  
  
  • Wednesday, 30 September 2026
  • We kindly confirm that the facilities will be working as normal, except the kids club that works seasonally.

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• hi there do you have car parking facilities? Also if you do, do we need to book parking space and is there a charge to park?
  
  
  • Wednesday, 30 September 2026
  • Dear Guest,
    We kindly confirm we have free parking facilities in our resort and we do not make bookings as there are plenty.
    We remain at your diposal,
    VdO Team

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• Hi, are the pools and Spa open in January? (COVID etc). Also is the kids club open in January?
  
  
  • Wednesday, 30 September 2026
  • Thank you for your question. We kindly inform you that the pools, Health Club and the Spa are open. The kids club is open at the summer time.

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• Can you please advise if the steam room and sauna are currently available? And what the additional charge for the Hammam is? Thankyou
  
  
  • Wednesday, 30 September 2026
  • The steam bath and sauna are open every day and is free of charge for the guests.

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• I have a child who is 3 years and 9 months. Is that ok for the kids club?
  
  
  • Wednesday, 30 September 2026
  • Unfortunately our kids club only accepts children from 4 up to 11 years old.

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• Hi, do you run exercise classes at all? Many thanks
  
  
  • Wednesday, 30 September 2026
  • Hello
    is possible to check all our exercise classes in home page in the health club department.
    Kind Regards
    

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• Hi do we have to present a negative test and can we do it ourselves in front of staff or do we have to get it done at a clinic? For a stay today
  
  
  • Wednesday, 30 September 2026
  • Dear Guest, a negative test can be made upon your arrival to the Resort under our Staff supervision.

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• Hi. is a negative rapid flow test at the door enough at the moment? Is your indoor pool/spa open? Thanks
  
  
  • Wednesday, 30 September 2026
  • Dear Guest, until the 9th of January (inclusive) a negative test must be presented at check-in, self-made tests are not admissible. The indoor swimming pool and spa facilities are open subject to booking and availability. Kind regards

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• we are a couple from Gibraltar do you require proof of COVID 19 vaccination? We can provide Gibraltar Government vaccination certificates
  
  
  • Wednesday, 30 September 2026
  • Hello, yes you are required to have a certificate that proves you are full vaccinated. If you haven't received the full vaccination you are required to present a negative test.

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• Hi, Is there a kids club and is it open at this time of the year? Thanks
  
  
  • Wednesday, 30 September 2026
  • Good afternoon,
    Our kids club at the moment it's close.
    Thank you for your question.

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• We have a 3 year old. Is the kids club open, and is it free?
  
  
  • Wednesday, 30 September 2026
  • Our Kids club it´s close at the moment. The Opening dates for 2021 still To be confirmed.
    The access is free of charge for all children from 4 to 12 years
    
    

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• Cost of parking
  
  
  • Wednesday, 30 September 2026
  • Good morning,
    Parking is free.
    Thank you

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• Boa tarde, vão oferecer algum tipo de shuttle para alguma praia em Junho ? Qual é a praia mais próxima e tem estacionamento pago e cadeiras/chapéus ?
  
  
  • Wednesday, 30 September 2026
  • Estimado hóspede, neste momento não temos informação se o serviço de shuttle até à praia irá funcionar. A praia mais próxima é a Praia dos Caneiros, o estacionamento não é pago e a praia é concessionada pelo que têm espreguiçadeiras.

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• Hi, planning to book breakfast and diner stay. will any drinks be included during dinner? if yes? what drinks? thanks also is it swimming pool will be open in December? thank you
  
  
  • Wednesday, 30 September 2026
  • Good morning
    Thank you for your interest in Vale d'Oliveiras Quinta Resort & Spa.
    The drinks are not included and the swimming is open in December.
    Thank you
    Kind Regards
    Vale d'Oliveiras Team

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• Which ages is the kids club for?
  
  
  • Wednesday, 30 September 2026
  • The kids club is for children from 4 to 11 years old.

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• meu filho terá quase 4 anos no momento da reserva. ele poderá usar o playground?
  
  
  • Wednesday, 30 September 2026
  • Estimado/a,
    O nosso parque poderá ser utilizado por crianças de todas as idades, não tem qualquer custo extra, sendo apenas necessário a presença de um adulto para supervicionar a criança.

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• Do you offer golf discount on green fees? What would the charge be?
  
  
  • Wednesday, 30 September 2026
  • We do not have any agreement with golf courses at the moment. We only can book the golf course for you.

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• Hi is your outdoor pool heated?
  
  
  • Wednesday, 30 September 2026
  • Our outdoor pool is not heatead.

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• Hi, we are planning a trip for a family of 4 (2 kids, 14 and 10) in the end of the month. Will the indoor swimming pool and Spa be open and also are the kids allowed to go to the Steam room, Turkish/Steam Bath and Sauna too. Many thanks.
  
  
  • Friday, 16 January 2026
  • Good morning,
    Thank you for the preference.
    The indoor pool is working.
    The kids can use but accomplished with the parents. Not alone.
    Kindest Regards
    Vale d'Oliveiras Team

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• With the option for breakfast as an extra, (not included in the price) is it ?16 per person or for the whole family?
  
  
  • Wednesday, 1 October 2025
  • The option for breakfast, it´s 18€ per person for the entire family.

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• Hi, Do you have a kids club in July & August? Thanks
  
  
  • Tuesday, 28 January 2025
  • Good morning. In high season, July and August, we normally have kids club.
    Thank you

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• Can we (2 adults and 1 child) use the indoor pool every day of our stay? Is there a time limit for how long we can stay?
  
  
  • Thursday, 19 December 2024
  • Our indoor swimming pool is free for all our guests, adults and children accompanied by the parents, it is open every day between 09h00 until 19h00. Regards.

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• Hi what price are the treatments in the spa
  
  
  • Sunday, 10 November 2024
  • Good evening
    
    The prices will depend on the type of treatment and duration, and the list of available ones is too long to be able to answer.
    
    Best regards

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• Hi, does the kids club open between 16th December and 21st December? Thank you
  
  
  • Wednesday, 6 November 2024
  • Our kids club is open only on high season. Kindest regards

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• Hi Does the hotel have a shuttle bus to the beach or town please? Thanks
  
  
  • Sunday, 23 June 2024
  • Good morning,
    We have a shuttle that goes at 10 am and returns at 6.30 pm but only with prebooking on the day before.
    Kind Regards
    Vale d'Oliveiras Team

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• Hi, how does the spa access work? Is it part of the package for a Superior Double Room - Your booking details Check-in Fri 7 Jun 2024 16:00 – 00:00 Check-out Mon 10 Jun 2024 07:30 – 12:00 Total length of stay: 3 nights? What services are available in the spa? Many thanks
  
  
  • Tuesday, 4 June 2024
  • Good evening.
    In the Spa you will have the Turkish bath for you to use for free, as for the rest of the services that goes from Facials to massages, you will have to book and pay directly there at the Spa reception.
    Best regards

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• The 2 bed apartment sleeps 5 people for bed and breakfast. However the same 2 bed apartment for half board sleeps only 4. Is this correct? As we want to book half board for 5 people, 3 adults and 2 children (15 and 13) Thank you.
  
  
  • Tuesday, 4 June 2024
  • The 2 bedroom apartments are for 6 people. In this case, the children of 15 and 13 years old are considered adults.. In case of the meals, will have to be for 5 adults.
    Thank you

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• Hi, how many fully equipped bathrooms (with mirrors) are in the two bedroom apartments?
  
  
  • Friday, 10 May 2024
  • Good morning,
    The 2 bedrooms apartments have 2 bathrooms.
    Kind Regards
    Vale d'Oliveiras Team

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• is there a shuttle to the beach?
  
  
  • Monday, 11 March 2024
  • At this moment, no

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• When I book for 2 people, the price is coming as 214, but when I add my 17 month old son it’s showing 450. I thought children under 2 stay for free?
  
  
  • Sunday, 28 January 2024
  • Good morning,
    What have you booked? A room or a One bedroom apartment?
    

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• how much is it to use the spa
  
  
  • Tuesday, 23 January 2024
  • When you ask about the Spa, you are refering to the massage and treatments? If so, they have a price list for each treatment.
    If you mean the indoor pool, jacuzzi, etc, they are free for our guests. Outside guests have a price to pay.

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• We have a 3 year old and a baby (4months). In the 1 bedroom apartment, it is possible to request an extra bed + a baby cot?
  
  
  • Saturday, 13 January 2024
  • Good morning,
    Thank you for your interest in Vale d'Oliveiras Quinta Resort & Spa.
    It is possible to have 2 cots if you prefer. Or we can put a cot in the room and an extra bed in the living room.
    Kind Regards
    Vale d'Oliveiras Team

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• Hello. I’m looking to book a 2 bed apt for 3 adults and 3 children. It’s saying we have 2 many but could do 4 adults 2 children??? Can I book?
  
  
  • Saturday, 30 December 2023
  • Hello, Good morning
    Thank you for the message.
    How old are the children?
    Kind Regards
    Vale d'Oliveiras Team

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• Hi, is access to the spa area (indoor pool) is included in the booking price or that would be an extra charge for it?
  
  
  • Wednesday, 6 December 2023
  • Thank you for your preference, all our guests are free to use our health club where the indoor swimming pool, jacuzzi, sauna and gym are located and the turkish bath in our spa as well. Kindest regards, Vale D' Oliveiras Team

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• How much is it to use the spa facilities Could we use the spar facility before check in time
  
  
  • Thursday, 16 November 2023
  • Thank you for your preference, check in starts at 16h00, if the room/apartment is not ready before our guests may start using the our facilities, such as the spa.
    Kindest regards,
    Vale D' Oliveiras Team

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• Is restaurant open on 31th of December 2023 New Year eve
  
  
  • Saturday, 21 October 2023
  • Yes, the Restaurant is open. And we have special menu for that day.

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• Hi, is spa access included in the accommodation price or do you need to book separate?
  
  
  • Thursday, 31 August 2023
  • Good morning,
    The Spa is a separated service.
    Kind Regards
    Vale d'Oliveiras Team

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• Hi, do you provide baby cot for the deluxe two-bedroom townhouse with garden view apartment? I’ve got a 19 months old and would like to confirm please
  
  
  • Sunday, 27 August 2023
  • Good evening, it is possible to provide a baby cot, free of charge.

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• how far from the town (SHOPS BARS)
  
  
  • Sunday, 9 July 2023
  • Good morning,
    Carvoeiro is about 5-7 minutes by car
    Kind Regards
    Vale d'Oliveiras Team

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• hello, will you spa facilities be renovated by the week of 10th July?
  
  
  • Thursday, 8 June 2023
  • Hello,
    What is being renovated is the indoor pool, the jacuzzi and the sauna.
    The spa is working normally.
    Kind Regards
    Vale d'Oliveiras Team

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• Hi ,can you advise of breakfast times and are there still kids club activities available?
  
  
  • Monday, 15 May 2023
  • Breakfast is between 7.30 and 10.30
    Kids club only be available in July and August

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• How long will the sauna be closed for please?
  
  
  • Saturday, 13 May 2023
  • Good morning,
    The Sauna, Jacuzzi and indoor swimming pool will be closed from 15th May for 7 weeks, at least, for renovations.
    Kind Regards
    Vale d'Oliveiras Team
    

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• Hello, is there a free shuttle bus that takes you from the resort to Carvoeiro town or beaches? Many thanks
  
  
  • Monday, 1 May 2023
  • There is a free train that starts here at 10 am to Carvoeiro Center and returns at 6 pm to the Hotel. And do a second round for vale d'Oliveiras at 6.30pm and returns at 10pm to the hotel.
    If you need further assistance, please let us know.
    

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• hi, we are planning to book a week stay from 26th of April.Does your outside pools are open and heated and is sauna will be working then?
  
  
  • Sunday, 23 April 2023
  • Good morning,
    The outside pool is not heated and is open. The sauna is working.
    Kind Regards
    Vale d'Oliveiras Team

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• Does each unit have a fully equipped kitchen for cooking meals?
  
  
  • Monday, 7 November 2022
  • On the apartments, yes

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• Do you have weights in the gym?
  
  
  • Sunday, 23 October 2022
  • Dear Guest, yes, we have weights at the gym. Kind regards, VdO Team

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• Hi, we are a family of 5. 2 adults and 3 children under 11. Do you have interconnecting or family rooms to fit 5 people? Thank you
  
  
  • Friday, 21 October 2022
  • Dear Guest,
    We inform that we don't have any interconnecting rooms in our apartment.
    Best Regards,
    Reception Team
    

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• Do you have tennis court
  
  
  • Sunday, 9 October 2022
  • we have 2 tennis court

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• Is the swimming pool open in October?
  
  
  • Thursday, 29 September 2022
  • Dear Guest,
    We inform that our pool is open all the year.
    Best regards,
    Reception Team

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• Hello, How could i reach to resort from Lisbon by train? Thank you
  
  
  • Tuesday, 20 September 2022
  • Dear sirs,
    We inform that the nearest train station is in Estombar.
    Kind Regards
    The Vale d'Oliveiras Team
    

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• Hello, Wich Train Station in the nearest to resort from lisbon ? Silves ? Estombar lagoa? Ferragudo ? Thank you
  
  
  • Tuesday, 20 September 2022
  • Dear sirs,
    We inform that the nearest train station is in Estombar.
    Kind Regards
    The Vale d'Oliveiras Team
    

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• Hi, is your indoor pool heated? Is it available in May and June 2023? Thank you.
  
  
  • Saturday, 3 September 2022
  • Dear Guest,
    Regarding your question, we kindly inform you that the indoor pool is not heated and is open all year round.
    
    Best Regards,
    Reception Team

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• Hi, can we organise late checkout so we can at 2pm?
  
  
  • Wednesday, 17 August 2022
  • Dear Guest,
    Thank you for your contact for Vale d'Oliveiras!
    Please contact our team for more information regarding the late check out.
    Best Regards,
    Vale d'Oliveiras Team

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• Hi, can you use the indoor swimming pool for free? And is there a time limit? Also, are your outdoor pools open in April?
  
  
  • Sunday, 14 August 2022
  • Dear Guest, the use of the indoor swimming pool is free of charge for the guests staying with us. The outdoor pools are open all year, however, please note they are not heated.

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• Is there a charge for the airport shuttle? If there is how much is this per person. Thank you
  
  
  • Sunday, 31 July 2022
  • Good Evening,
    The transfer from Faro to the resort costs €70, above 4 people costs €90.
    Thank you.

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• Hi, please can you let me know how long it takes from Faro airport to your hotel and how much your airport shuttle costs. Thanks
  
  
  • Sunday, 31 July 2022
  • Dear,
    The transfer from Faro to our resort costs €70, above 4 people costs €90.
    
    Best regards,
    Mafalda Mendes
    Front Desk Agent

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• Hello, are children able to use the indoor pool? Thanks
  
  
  • Saturday, 30 July 2022
  • Dear Guest, children are welcome to used the indoor pool as long as they are accompanied with an adult. Kind regards, Front Office Team

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• Hello there, We are family of 3 - our son 14 years. We hope to come 30 July - 4 August. Are you able to put an extra bed in the room for our son?
  
  
  • Wednesday, 24 March 2021
  • Dear Guest,
    The room types that allow an occupancy over 2 guests are the One Bed & Two Bed Apartments. One Bed will have an extra cost of 35€/night/Extra Bed & the rates for the Two Bed consider a base occupancy of 4 guests.
    VdO Team

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• Hi how far are you from Faro airport and how far from the nearest golf course
  
  
  • Sunday, 7 February 2021
  • Dear Guest,
    
    The airport is 60 kilometers away, which is about 50 minutes by car. and the nearest golf course is located right next to us, 3 minutes by car
    
    Best regards,
    Vdo Team

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• Please can you let me know if all services are operating now. Gym, pools etc
  
  
  • Wednesday, 21 October 2020
  • Dear Guest,
    We inform you that the outdoor pool is working normally.
    The gym and the indoor pool, both need a pre-reservation and the Jacuzzi and sauna are closed.
    Best regards,
    VDO Team

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